Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the bed was a kind of excessive soft, but my kids love it...
traveling with my kids i felt like we had no privacy
and couples who just want a more low key serious experience also good for families with raucous kids
only thing negative that i can say is that we were on the terrace in the pool and there was no one in the bar,
staff were really friendly and accommodating, at the bar they managed to find the arsenal (football) match and
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
delayed room service
room service knocked on our door after ten to bring coffee
meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service
i love that it is pet friendly and the breakfast was great
service at the bar was extremely slow
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
have fun, however noise was so loud across hallways and within the hotel rooms at 3am that our kids had a hard
uneven : towel service, no robes, room service was on time but not always what we ordered.
mini bar (completely empty
) and room service process is rather 1 star than 5 stars (what you pay for )
oh and mini bar was empty, so couldn't even grab a drink
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available
great value for the price, no cost for parking ))
the pool looked nice though i did not have a chance to use it
the pool(the oversize bathtub) left alot to be desire.. could had been a little less in nprice
clean and great location with good parking
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
views of the mountains around from the pool is dope too
room service and kitchen served us a nice meal
the gym was also great
room service and kitchen served us a nice meal
if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast is ok i say they re missing the pancakes and or waffles for the kids
the wifi is not always working
staff, facilities, location, and complementary breakfast were all fantastic
breakfast was great
good location, good free breakfast, great service, safe parking garage.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge
i stayed two days, the first day the breakfast was ok, the second morning it was really good
the breakfast was very good, the laundry was neat, and the pool area was relaxing
rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine
breakfast is really bad and with no choices.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before
unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente
todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!
the breakfast could be better
the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
pool always crowded with kids
very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving
location 24hr room service
nice pool jacuzzi and gym, breakfast buffet good but not included
it's a good hotel for your money, nice facilities, pool and gym.
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip
we didn't try the breakfast.
swimming pool
the wifi is terrible!!!
the room service and kitchen have great dishes, and the staff is always very attentive
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids
it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being
the pool
the facilities were good, the bar and restaurant was also good, but you are surrounded by more modern and
excelente breakfast for room service and quick
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
being seated for the breakfast buffet while eating with my kids the waitress come up to me to tell me my room
that kids couldn t be in the gym
wifi: kept disconnecting in the restaurant area
parking was terrible, we had to wait almost 40 min until i get tired grab my keys and walk looking
the proximity to restaurants & stores and the pool. the staff were very helpful & courteous.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
rooms are very nice. staff very helpful. spa was excellent.
breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly
spa was not working
gym
cleanness and paper napkin for room service at breakfast.
Booking Options
Swimming Pool, Kid Friendly, Kiddie Pool, On-Site Childcare
my kids loved it, it has an extra tv area and a table for 4 with a little kitchenette with plates,
kids in jacuzzi
i love the gym , the pool, the bed
they have a game room, pool and beautiful garden
pool and 24 hour room service.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
need a pool for the kids! monterrey is so hot
room service and food..
no swiming pool
is expensive and bar is also expensive
the room and it's interior was awesome. the room service was excellent.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was excellent beautiful hotel
the food at the restaurant is delicious, the bar staff makes great drinks
the breakfast option was excellent
great value including parking and breakfast
i like the quiet the room was. the buffet breakfast was excellent.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
i wish they had utensils and microwave in the kitchen for guests that eat at different hours
decent basic hotel with a nice buffet breakfast. better value than nearby properties
good location, great breakfast.
breakfast was good
was slow, very narrow entrance to parking lot , our key card would be deactivated everyday
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
great location, awesome price, very nice rooms and the kids loved the pool.
no usb connections no plastic bags for laundry.
i ordered breakfast two days in a row and the food was great, i ordered chilaquiles on both days
location, cleanliness, gym, bedding, breakfast
the pool is so cleaning theres a lot to do in the vicinity
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool
and wide parking lot
the gym
i love the fact that there's free parking and its underground with an elevator
breakfast was good but
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
friendly staff, clean, accessible parking.
didn't have any breakfast.
coffee maker didn't work. no complimentary breakfast, not good value.
expensive and no free breakfast like other hotels ive stayed and they even have buffet would not stay there
did not include breakfast so make sure that your breakfast is included before you pay for it because it isn
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
i travel with my kids and i felt safe and secure
3 minutes walking amazing breakfast buffet
location. service. restaurant. wifi
had a nice looking gym as well
gym
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
location and free breakfast for the kids
swimming pool no room service personal from the breakfasts area don't explain nothing as you
we were told they were pet friendly as we were traveling with 2 small dogs
convenient location in monterrey. lovely little gym and the staff were very friendly.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good
they are pet friendly
the breakfast option is really good. i highly recommend it.
not that comfortable bed, very poor breakfast
bedrooms are large, breakfast is good and plentiful of food options
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
they allowed me to check in at 12 pm which was great for my kids
was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing
group of kids were making a lot of noise across my room, so i decided to ask to be change to another room
ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running
i still waiting for the extra towels for my kids
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
pool was great after a hot day
the breakfast there was not enough chairs ud83eudd23 to eat breakfast ud83eudd5e
pool wasn t clean
service just one person serving breakfast for all the hotel long time waiting for get food
& comfortable room, good facilities in the hotel (pool, gym), courteous staff, decent breakfast with daily fresh
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the pool was the best! and the room itself was excellent!
location and actual access not the best the motor lobby and parking kind of confussing
luxury brand new building nice pool terrace views of the city
was difficult for uber to find since there is no proper parking availability and worst of all the ac broke down
there is free parking available
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast was great
challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area
breakfast, and omg the pillows are amazing
the breakfast buffet was very rich and you could have additional omlettes prepared
i prefer the bar soap at the bathroom instead of the liquid one you use for the shower
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included
great amenities in our room, like a sofa coach, a kitchen
the staff was very accommodating and the breakfast nice and easy
the room is pretty well, the bed is comfy. we sleep good. parking is free
stayed the room with kitchen
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
excepcional service , early check in and late check out with out problems. overall great.
location, ground floor with the lobby, restaurant, bar and garden
like the hospitality and also the beds. gym was very goof as well.
free parking
the parking g lot is limited
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
it was clean. pool. treated nice by the staff.
parking was full and not to close from the hotel main entrance
great location and overall good service, especially the kitchen staff
wifi can be better. the parking place is a bit far, but not too bad.
the pool looks dated and not well maintained.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was good and diverse enough, and the staff was wonderful
i love the gym and the view from the terrace
she help us with the parking fee and offers us a late check out
very close to kali coffee, great gym and terrace. good breakfast.
our bedroom was as expected: comfortable, clean, good wifi
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was receiving several phone calls in my room from kids making jokes the cleaning ladies were making a lot of
if included breakfast will be nice
breakfast was really good. check out time polite hostess
loved the breakfast
the complimentary breakfast is great with plenty of options, sweet and savory
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
the wifi is bad.
bed is really comfortable, the shower sensational, wifi is excellent
working phone even for calling reception, wifi has good strength all over the hotel and good speed but if you
is suposed to be pet friendly but the restaurant is not
breakfast was not available for room service
Booking Options
Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast
shocking breakfast , no tea , orange juice dispenser not working
food , not very helpful girl at breakfast .
the breakfast is not good, and the area wasn t clean
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
has a gym
the price per pet
star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite
could not be controlled from the room, had to seek hk help the laundry service is sloppy
good wifi
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
we used a swimming pool a couple of times
the location and safe parking lot.
they didn t turn the lights on the pool area
bed was comfy, the room was clean and had what i needed to work - a desk, wifi, fridge etc
acces to parking lot is hide,, it does not have a good sign that shows the entrance
Booking Options
Kid Friendly, On-Site Childcare
need to improve room service, no tv remote control, towels and coffe in room.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area, Kiddie Pool, On-Site Childcare
pool got loud from all the kids
with 5 children it s almost impossible to find a hotel that will be kind with kids
t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant
price and breakfast buffet kids not included
i liked the fact that the property had a pool and slide for the kids
Booking Options
Swimming Pool, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
the speed of the elevator very fast but funny for my kids
the bar could be bigger though
the pool, jacuzzi and sauna make the stay even more relaxing
gym food
location was great, we didn't try out the breakfast but we hear it's very good
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
loved the view from my room and that there was roof top over pool
pool was cold, we had to stay at the jacuzzi all the time
pool and location
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot
also, they were building the new parking lot all night outside our window, we didn't manage to get any
is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its
wifi could have been better
hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
the rooms were hot, it was not easy to contact room service. the carpets are aged.
stay after a long drive - pet friendly & great location
carpet smells old!
great location, very helpful reception staff, spacious room, good gym
being pet friendly is a big
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
disastrous wifi. administration not great.
24/7 room service food & drink selection
extremely friendly & helpful staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall,
holel needs paint job , on the inside where pool area is.
staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall, nice historic bar with exquisite
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
location, breakfast, big room, good tv amazing view
wifi was horrible in parts of the rooms
staff were unable to help me with simple requests (tourist information, laundry services)
there was no refrigerator in the room. breakfast buffet was expensive.
breakfast was great as well as location
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare
the gym was out of limits as they had it closed and the disappointing fact is the internet had a
the laundry service
the gym was very dark; needs more sunlight.
the front desk staff and the guard at the parking lot
it has a parking lot what is something that i like
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it
the macroplaza is very big with lots to do for the kids
both our mattresses had large patches of stains presumably from kids wetting the bed
it is located, the pub in the lobby provided room service and had a $105peso breakfast buffet
went to breakfast, can't judge but changing wifi code each day its a pain
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
room too cold for me. no way to control temperature. wifi very poor.
wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i
the wifi was very good when working (90% of my time there in 3
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to
breakfast and no wifi in the room.
breakfast only included fruit, coffee and bread
breakfast and no wifi in the room.
wifi a bit spotty
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
room service got it all wrong took three trips to fix and by then it was cold there is always
service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt
would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too
the room service phone never worked and there was no hair dryer in the room even though it was listed
room attendants were rude and room service was horrible
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the
really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible
hospitality and the room very cousy , the pillows are amazing and the bed super clean sheets, the breakfast
the breakfast was awesome and the staff went out of their way to make sure we were happy.
hotel was great, and breakfast was hot, ready, and delicious