gave us the wrong room, there was no sofa bed, my kids slept on the ground

pool is closed

laundry inside the hotel helps us during our stay

wifi was intermittent which caused problems checking in for our flight as we had no data.

operational wifi the shuttle from and to airport was not in operation

we have had a little flight the staff was so nice to our little kids

the kitchenette was very clean and the breakfast in the morning was really great

the location was so helpful to the airport, the facilities were excellent - loved the guest laundry

was a great size and had everything we needed, including kitchen facilities

property is new and the kitchen is well stocked

we travel with 3 young kids we have other expectations

i travelled with kids and many pieces of luggage, there wasn't anyone to help with bags, the reception was man

the staff was extremely nice and hospitable. free hot chocolate machine made my kids day

parking spots were too skinny. not good

very nice place, very clean, big room, kindly personal! near the airport. wifi excelent!

great breakfast. kids loved the waffle maker

new decor. close to the airport. ev chargers. super clean rooms. friendly receptionist.

parking was accessible, clean and modern rooms, great price and amazing staff

cozy, spacious rooms with big beds, and a full breakfast plus parking

very clean, very comfortable, parking free and available, close to a lot. i would 100% return

kids jumping and running in the upstairs unit late night

kids loved the breakfast

it was not too safe for small kids

were some very noisy kids upstairs that would run and jump for a while in the morning and night which was very

nice place for my spring break with young kids

great view! good service! happy smile! all is perfect for my kids! they are all exciting!

once i was checking in they upgraded me to a awesome room so the kids could see the planes

the ease of access to the hotel as we did as we had a flight out at 6am and travelling with 3 kids is a challenge

the staff were friendly, and the bar was most appreciated (didn't try the restaurant)

the restaurant and bar food and service was also exceptional

really liked the lobby area, there were things for my kids to do (play games/pool) and they enjoyed the indoor

the games in the lobby and the pool were a nice bonus for my kids

my kids liked the pool table and video games

there was several outside locations to sit and enjoy the outdoors with things to entertain the kids

great for kids, shuttle

my kids found a dildo under our bed and condom wrappers by the furniture

families w/kids and patrons waiting for shuttle hanging out at tables after finishing)

there were too many things in the room to make it unsafe to have small kids in the room like sharp corners on

of the rooms we got smelled like cigarette smoke and the kids clothes reeked of it when we left in the morning

our room was nice and was great for our kids.

my son loves the indoor pool because let s fave it kids love swimming regardless of the time of

) too many kids

kids loved the heated pool (we made the trip in january)

clean rooms and very nice pool area for the kids.

we could hear the music and kids screaming

while complimentary, would be fine for kids, but i didn't care for the options

i use the laundry room, i think the laundry is a little bit expensive.

t able to hook up ps4 even though when i checked in they said it would be able to hook up to wifi bathroom

great breakfast, great price, great location. breakfast and service were fantastic!

the wifi was hit or miss kept kicking my mobile phone off the system

not get waterfront rooms as reserved and we also did not get the adjoining room that was for the kidsud83dude

problem with booking, i booked 2 queen beds as travelling with 2 kids and was initially allocated 1 king

our waiter at the lobby restaurant was also great considering we re dining with three kids under five

kids had a lot fun just watching airplane landing and taking off

service in the restaurant on both nights we stayed, the soft drink mixer was out and when the kids drinks came

the carpet in the room was filthy (my kids' feet were black

was perfect for a family, with small kids

our 3 kids barely fit on the queen

breakfast was great, and the free airport shuttle was an added bonus

wifi very poor, staff not so friendly

stay was fantastic for my young kids as well

room was clean and very spacious for 2 adults and 2 kids

the kids could watch the planes land over the water, but we didn't hear them when inside

few hours, 2 cars full of kids pulled in, blasted the music and starting drinking and smoking, and they were

limited room selection - targeted to couples only. not great with kids.

time there were a couple of conferences with lots of kids who were over zealous at times

bit more expensive than others in the area but great for kids and shuttle bus was perfect for a next day 6:3

restaurant on premise too pricey with small kids

a family stayed in the room next to us and the kids got very loud early in the morning, so we're couldn't sleep

everyone was pleasant and friendly. great with kids and made it really relaxing.

days, we skipped starbucks run in order to get to our room since we were tired and traveling with kids

not a huge deal but i would prefer to not walk my kids by people drinking if possible

how great the breakfast was, and how the tables out in the main lobby had fresh fruit, candy (for kids), and

was very important for our kids but it is under construction until mid of august

pool is outdoors, we had kids that were looking forward to using it but it was too cold to swim

we arrived late at night with tired and cranky kids on christmas day

i loved the inside swimming pool. specially for the kids.

we then went upstairs to give my kids a warm shower cause they were frozen from the pool and found long black

nice staff , indoor pool and came with 2 little kids, staff was able to check us in a little early

when i booked i was told breakfast was included for 2 adults 2 kids and i get there and they argue and say it

it is also close to a mall that my kids loved

the shower tub is not that good for families traveling with kids under 3 years old

they hadn t extra bad for kids under 2 years old

beds, sink too high for kids

loved the breakfast and how friendly staff was!

but the most horrible part was that my kids and i were bitten all over by fleas

it was clean. kids really liked the breakfast

location, clean and spacious rooms, breakfast provided and there s always coffee/tea/beverages

location, breakfast, staff

friendly staff clean room comfortable bed large bathroom hot breakfast included

right over office, but had there been more people, particularly kids, soundproofing could be better

couldn't get the wifi to connect on my phone or kindle

breakfast wasn't much and the wifi was spotty, the only place out of four where i had trouble

that the rooms had hard surface floors rather than carpet, cotton sheets and towels, breakfast, parking close

small hotel with easy parking

a small bistro inside the hotel and a f&b store helped us because we were travelling with kids

kids playing in the sports hall

very overwhelmed by the front desk staff and the shuttle drivers

friendly staff, free airport shuttle, nice room

room was spacious, the beds were comfortable, the wifi was easy to connect to, my view was perfect as it was

airport shuttle information at the airport not clear.

close to sfo and had a shuttle clean and well maintained

shuttle bus didn t show up after waiting for an hour an air crew staying in double tree advised

room was clean and big. location is good and so is the shuttle service

place with nice and helpful staff, decent breakfast and practical facilities, the free airport shuttle is a very

breakfast was okay, the kids liked the self-made warm waffles

wifi drops signal when the plane flies over.

wifi was disconnected continuously

bed really comfortable. amenities good and breakfast basic. staff helpful and welcoming!

gym only had 2 machines which was disappointing and the room was small

the pool is heated, my 2 kids enjoyed it so much.

it was also fantastic to have the kids out to explore for the two hours before catching our flight (that really

kids where excited to use the swimming pool

the kids in the pool and jacuzzi

nice room and friendly staff. kids enjoyed the indoor swimming pool.

kids said toilet seats were very

excessive noise upstairs all you heard was running up and down the hallways outside sounded like kids eventually

great for a family visit since the kids have their own space

were a few ants in the kids' bathroom

sofa bed should be threw away, the springs inside could not provide support even for kids

also apparently room service ends at 10pm and there is no other way to get food

liked the fitness room

i was able to get early check in and late check out

also i wish each floor had laundry service

broken refrigerator , lobby and bar renovation.

free breakfast, clean, friendly staff

new. clean. great breakfast. shuttle to the airport.

i loved the complimentary breakfast, close location to the airport and the comfy/clean room.

at breakfast, the coffee and waffles were good

breakfast was excellent, thank you

it s very difficult especially if you re traveling with kids

room a little bit small if you traveling with kids but really comfortable but worth the mo

the only drawback was the pool was just outside our window and there was some noise from the kids playing there

ssf police make frequent visit due to domestic disturbances;hotel needs more parking spaces; kids screaming in

noisy, rude, loud --too much guest drama; local police has to be called for out of control guess; kids playing

the outside tables and umbrellas were a bonus space on warm days to work or just chill with the kids over

were very clean, spacious and the two king beds were exactly what we needed with teen kids

liked having king size beds with kids

sounded like kids running around on top floor which woke me up earlier than i wanted

being able to get a cot for one of the kids, not available

we were a party of 10 with kids and 3 rooms and had more space the

my kids love the pool n the staff where really friendly

was the ten floor room 2023 because the first three floors were packed with family with lots of kids

too many kids running around especially at night

the kids really enjoyed the gaming area

desk lady could be nicer to kids and more welcoming

improvement - could have more amenities outside room, like swimming pool/spa/games room for kids

kids appreciated the wide array of options waffles, fruit, yogurt, cereal, sausage, eggs, oatmeal

nothing to entertain kids

group of kids came in for breakfast at 6am when we arrived as our plane was delayed significantly

they had popcorn, hot cocoa bar & were so kind to my talkative kids

checked in late and ordered room service

the restaurant was closed. no room service. couldn t get a decent coffee in the morning.

the staff were friendly and welcoming, the gym was great, and the location was peaceful and relaxing

additionally, there was coin operated laundry, bit no way to get change

room smelled bad like pee and the pull out couch probably had bugs because my kids woke up with bugs bites on

we're not so sure if there are kids in there i told my husband what's up with the parking fees

floors/ceilings are very thin so we listened to the people's kids above us running back and forth all day and

closing it was properly was almost impossible by the kids and there was no door locks

gym and laundry are open, with covid precautions

free breakfeast menu for kids and advertisement for breakfeast included kind of sucked

t stay again beds were comfy but could feel kids running up and down the halls past midnight

screaming kids and parents past midnight

we arrived late night with kids sleeping and he was super helful to make us feel comfortable enough

especially with kids

the kids kept joking about how rich they must be to stay in a hotel this nice lol

it made a difference as we have large kids who can't share a full

the kids slept through it

staff were very nice, my kids loved the pool, room was nice, loved the bay view.

very nice hotel... kids loved the indoor pool!

on the 2nd floor and the person above us spent all night pacing the room heavy footed and the kids in the room

was one of those with a door connected to the next room and one night there was a family with kids and a baby

our hallway to our room smelled like weed, our tv would hardly work, kids running around upstairs mainly at

upgraded our room, the reason they did this as they said with our family (traveling with three kids, one is tall

the snack bar is only open a few hours. would like more hours

indoor pool was a hit with the kids, especially since it was cold and

the room was clean. the pool was really nice, my kids enjoyed it.

of the big deal for the kids were the inside pool but wasn't much satisfied

they can provide an microwave that will be great since we have young kids, and sometimes we need to re-heat food

torrey pines hike/walk staff are kind, patient, effective, low key i ve taken my friends and my kids

my kids loved that it was walking distance to the beach

several families with lots of kids. busy at breakfast

we loved it and want to bring out kids next time

breakfast included, it made traveling with kids easy

the 24/7 coffee bar with a variety of drinks was very nice, especially the hot chocolate for kids

location was good for us, between kids' houses and central for our purposes

staff was so wonderful and kind to us and our kids

it ruined not only my sleep and rest but also of my wife and two kids

had to bang on ceiling to get them to settle their kids down at 10:00pm

we have 3 kids so having a non working tv is not an option

was a little noisy at times with kids running up and down the hallway

they are very friendly with kids

day, my kids wanted to go to the pool but it was dirty

also, free parking

wifi did not have a valid certificate and therefore the browsers would not work, had to use my

there was a family above us and the kids screamed, ran and jumped until after midnight

bed was decent and kids enjoyed a home away from home

my kids enjoy the pool so much and you they can be loud in having fun around the pool no one complain

the gym needs a little more equipment but overall the stay was great!

location, clean, quiet, great room layout, great breakfast

no pool so not suitable fr kids or families. more of an adult/businessmen hotel.

the last night we had a family above us with kids jumping all over the hotel room until late at night

very large, free parking

the gym could be better

pet friendly, great location and clean

travelled with kids, but only got 1 breakfast coupon, while front desk said kids eat for free, restaurant staff

did not like having to review the room service menu on the tv; it was quite cumbersome

i also didn't like that they don't offer room service

there was no room service

room was clean and spacious. free parking

the kids love the pool, so easy to access

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

hard to relax in the spa or pool with kids running around

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

we were here for volleyball so kids leaving to be at courts by 7

they may of had kids so with me having kids, but not with me at the time, i completely understand

people above us had noisy little kids who ran around constantly but that was not the hotel s

it's beautiful just like the two staff that met me on arrival and their seriously super cute kids

fireplace in the room didn t work

electric fireplace in the room didn't work and on-site staff couldn't help

very close to restaurants, groceries, banks, and laundry mat

parking was nice plenty of room site was really clean

parking lot slopes dramatically so when someone opens their car door next to you, it can swing open

poor parking

soft bed, free snacks, free parking

2 bedroom appart in a quiet location, pool and basket ball court for kids were nice extras

with two small kids straight off a long haul flight, this was brilliant

i have little kids a bathtub is a necessity

the staff was friendly, helpful, and always took time to ensure my five kids had what they needed even delivering

i was even able to order custom egg white omelets, and my kids loved the pancakes and french toast

but we brought our electric scooter and skateboard and kids bike and wagon and we had a great time accessing

our kids loved the gas fireplace

we ordered room service and that was fun for the kids

the view was beautiful, i can't say enough about the staff they were like our kids we loved this hotel better

when you have kids you try to tip toe around when they re asleep but the toilet is enough to make you nervous

my kids expected breakfast every

little food store was almost never open, the staff did nothing to control the rowdy waterpolo kids that were

beautiful property . we like the location and kids liked the pool.

experience until this time,tv's didn't work, found a used shower cap hanging above the toilet, kids palm marks

the plus side was the lagoon view and seeing the jelly fish made the kids so excited