we were not loud not even the 3 kids we had with us they were opening presents an sitting there an playing

room layout with the trundle bed for the kids with us

there was a wedding party staying at the hotel the weekend i was there with tons of kids

booked the 2 rooms knowing the kids could use the pool during down time but unfortunately was closed until the

we loved this hotel and loved that they were kind and welcoming to our two kids

fact that my kids where strictly supervised by the life guard at the pool a parent can handle there kids at al

brought my kids

no pets allowed.

also, pool should be open for guests with social distancing guidelines enforced

restaurant not really a restaurant but a sort of food bar in the lobby

too many kids, no tv, staff walked in my room without knocking twice

screaming kids in the lobby woke us up before 7am

rooms were quite big and we have no problems staying with kids

the decor and price. parking was free and it was across from a mall.

location was great. staff was super friendly and helpful. very clean, spacious. great bar area.

no kids play area, and no dinner/lunch options

breakfast was terrific! the room was spacious and very comfy!

liked the very well stocked kitchen area

it was advertised as pet friendly, the hotel was surrounded by no pet signs

no usb plugs. wifi was very poor.

having said that the kids were happy with the options that were there

wish the trash can in the kitchen was a little bigger and there wasn't little kids running around upstairs during

the pancake machine on the breakfast bar was also a big hit with our kids

my kids and i love the property. the staff is amazing and accommodating.

and running the entire time, a big dog barking coming from the room under me and the family with kids yelling

they ran out of breakfast because they could not accommodate two large buses of kids

the kids liked the pool

convenient parking

the guy who runs the airport shuttle bus was also very friendly and a big help

i also loved the fact they offered a real breakfast not just muffins and coffee

wanted to stay in a hotel that had a pool, so the kids could swim before their long day of travel and flights

the office chair in our room was dirty and had pieces of kids toys on the seat

we had to wait with 3 children in the lobby and that wasn t convenient, but they offered the kids free snack

marijuana and the indoor pool was converted to a conference room which is a bummer when you have kids

my kids loved the crispy bacon

free shuttle bus to the airport.

from servicing coffee machine to weight scale for my airline suitcase, to free and very good shuttle service

location and 24 hr shuttle service

shuttles were not running

the wifi wasn't working very well

was great, our kids loved that they can make their own pancakes

noisy family slamming doors, kids running in the hallway, screaming, and literally banging off the walls until

even though i was very happy overall with the hotel i probably won't go back since i have kids and they need

the gym, the coffee tea availability round the clock, the barbeque and uninterrupted broadband services

facility, breakfast and staff

i booked in my search i filtered hotel with indoor pool because i was traveling with my kids and to get out of

it's a lovely place if you travel with kids or teens

pool area was perfect for the kids. beds were comfortable.

the place offers a nice hot breakfast, and also has a small gym and laundry facilities opened for guests

bed was supper fluffy, fast wifi, helpful staff, aiport shuttle was fast, nothing more to wish

it was our last day in the us and i promised our kids that we would end the trip with a pool side hotel

if i had to think of something, it would be no shuttle into dc

the staff was very friendly and even allowed early check in when our first hotel was a fail

parking

quiet, restaurants nearby, hotel restaurant and bar with room service.

dirt in the corner behind the man door, bath tub wasn't very clean (as in i cannot give my kids a bath

the hotel was unsafe, and i hit my two kids with me

beautiful room with a kitchen!

parking,location

coffee /maker or dishes/ pans for kitchenette

noise level; screaming kids running down the hallway at 10:30 pm at night

morning with some simple yet varied options (the muffins, bagels, and juices were a hit with our kids and we

looked incredible, one or two less fancy options would be nice for those of us traveling with kids

breakfast was great. there was plenty to choose from. fresh and well stocked at all times.

noise level; screaming kids running down the hallway at 10:30 pm at night

had in my reservation 2 adults and 2 kids

the room isn't soundproof; the receptionist mentioned that the kids are being too loud

and no swimming pool for the kids

the price was good and they are pet friendly. i do like the layout of the room.

my family was booked into a smoking room when that wasn t requested and the laundry washing worker was the

perfect set up for our family of 5 with young kids

the shuttle did not seem to be running

didn t get to have the breakfast because i needed to return to the hospital to see my dad after surgery but

we had a full kitchen in the room, which allowed us to enjoy our takeout food

i loved it had a full kitchenette

breakfast was rather basic

breakfast and gym were great!

bed was extremely comfortable! breakfast was very good!

the breakfast was good having fresh made waffles

breakfast was delicious, room was clean, staff was nice, restaurants and shopping center extremely

parking lot is too far of a walk

there is no room service-crappy internet for $12

the amenities are kept up well like gym and indoor pool area

big room, comfortable bed, well-equipped gym.

room service forgot to bring utensils and part of the meal we requested but quickly came back up

the shuttle services were very

the bed was amazing! room service food was good.

we were disappointed that the bar was not open.

good access to metro thru shuttle. worked great for sightseeing in dc.

wish i could have gotten room service delivered but i completely understand why - i was allowed to take food

i chose to stay there because of the indoor pool, but it was too cold and kids were very disappointed

surprise, we had to pay for a puppy an extra $50 and as well for extra breakfast fee for kids

my kids had to sleep on couch and it was

there was not one channel for kids to watch cartoons on

would be very difficult to manage with babies or kids

kids were playing on the shared door and an adult was pounding on the door (theirs not mine)

common areas, rooms, and fun indoor/outdoor pool for the kids

place is also a big event place, it is very busy with a ton of people going back and forth and kids running all

just difficult because pool was closed and not a lot for children to do and no kids menu at the restaurant

is misleading because i booked this hotel to enjoy the swimming pool and there is nothing, and my kids felt so

the breakfast is delicious and i love the property decoration

breakfast was lovely, we really enjoyed it, especially my 8 & 9yr olds

breakfast was excellent with various varieties for all age groups and location was warm and cozy

the breakfast was plentiful and very tasty. we were very pleased.

very good location. kitchen provides flexibility to cook than eat outside.

staff was excellent, roof top bar was top tier

it has a restaurant and a rooftop bar but unfortunately during my stay the weather wasn t too much cooperative

from the front desk staffs to the kitchen staff for breakfast to their house keeping staffs

awesome bar by the lobby

one bar of soap in room

the pool and hot tub were a hit with kids (although the hot tub could use a little makeover-but it worked great

the pool is small but perfect for little kids

besides the staff being great to us, the indoor pool being open was an a+ to help keep my kids occupied

pool is enough for kids only

none our kids (15 years old) were able to leave the room without a parental escort and they had 'guards'

a lot) - breakfast is great - the location - laundry has more than 10 machines - the room - the shuttle (great

the kitchen had new stainless steel appliances

breakfast selection is perfect for all appetites

front desk staff. no proper shuttle service poor breakfast

laundry room was clean

kids couldn't play in the pool because of covid restrictions

was very clean, we got the connected rooms we prefer for having our kids close, we got flexibility for a reasonable

bathroom was a little tight. not a lot of room for me to bathe the kids.

lots of fun for kids and older visitors as well

i was stress with two small kids

internet link provided by hotel had a link to order food, and accepted the order; however the kitchen was closed

i asked for a late check out and they were very

value, laundry facilities, good gym.

pcs and apple device all could not attach to wifi

close to airport and great breakfast

and we were all so very tired after a very long day of wedding festivities with our younger kids in the car

the location is not walakbale to anywhere especially if you are staying with kids

very very sterile environment, family and kids screaming in the next room well until after eleven, big trash

descent hotel restaurant and they have alot of places around them for eating options nice small gym and business

i had to go pick it up because there wasn t room service

as a single mother of 3 kids, i was afraid to get out and change rooms

on our first night kids smoking weed out in thr courtyard

the breakfast!

room service never emptied the trash or replaced towels

laundry room was acceptably, clean and reasonably priced

was very friendly, my kids loved the free suckers

neighboring occupants.. their kids kept on banging the door...

if that wasn t bad enough the kids started screaming at 6:30 am in the same room

was a bus load of kids there

the tables for breakfast is not enough. and we can't see any high chairs for kids.

kids liked the

the only downside to our trip was non-hotel related, there happened to be a bunch of kids on our floor that

no swimming pool, lack of activities for kids.

side note - i had probably the worst margarita ever as the bar was rushing to close as i arrived

the staff was great! the room was clean! the gym is was awesome!

the netflix feature on the tv was a great tool for keeping my kids happy

late night and i can t remember the last time i ve been able to sleep in with my job and kids but housekeeping

is awful- bananas so overripe as to be inedible (black and disgusting), cereal choices only kids would like

late night and i can’t remember the last time i’ve been able to sleep in with my job and kids but housekeeping

gym (can be improved a little and there were some missing dumbells but nothing drastic) and a laundry room (that

my kids enjoyed the indoor pool

very clean and great staff. live royal swans hotel employees were a neat treat for the kids.

my kids loved the fountain and the glass elevators

side note the sleeper sofa mattress is thin so it s fine for lighter, younger kids but not older teens or

we all enjoyed watching the swans in the lobby and the kids enjoyed the pool and the breakfast.

i asked for quiet but walked down the hall to crying kids in their rooms

we had some kids traveling with us along with family meeting us there

was not too willing to provide a bed for my kids until i said they would sleep in the lobby

staff didn t tell me i had to ask them to clean my room , came back late at night tired with kids and room

the 2 kids and husband signed up first and i never got on although they said that they closed their

couch and 2 extra towel sets despite the fact that the reservation was for 2 adults and 2 kids; however, the

i feel they are not welcoming, not respecting & no one wants to check me in for no reason (kids behavior from

great pool for the kids and a free laundry

location, and the suite layout is fantastic if you are traveling with kids

thanks for the free airport shuttle

provided only one room to have my kids with me

dining was from the restaurant down stairs and the food was very limited especially when you have kids and it

location is safe and kids friendly with lot of activities in the mall if you decide to spend time there

my kids picked this place because they liked the pool

false advertising and my kids were quite excited to swim

loved the kids check in! the little details they attend to.

even ordering straws for the kids took them over 45 minutes

enjoyed our stay with our kids

there was a sizeable bump that made it dangerous for my kids to walk on

the quality of the room service menu. the food was delicious!

this arrangement would have also minimized the likelihood of other guests being disturbed by the kids

is a group with many kids arrived in the midnight and really noisy

despite we all have kids

thinking it was just them being kids again we ignored the knock

good breakfast

hotels that provide a free breakfast as the restaurant would have been too pricey for myself and kids to have

there then get off to go get on a another one to get back to your room especially traveling with kids

the have a great kids menu for room service

pool wasn t working, which i had planned to use with my kids. that was disappointing.

we used white noise since we had kids who couldn t do earplugs

so not a good option for families with young kids

the group was loud and kids were allowed to run around lobby and elevator area

s experience ever the room smelled like gasoline kids are running up and down the hallway

noise from late check ins- mainly kids yelling and laughing in parking lot and hallway.very

the website says it has an indoor pool for kids to swim, no pool

it afforded some separation between the kids and my wife and i in a single room layout and the breakfast buffet

of the elevators making scary noise when it is stopping, the kids didn t like it

the breakfast and the pool was the highlight of the kids time while there.

i was traveling with little kids

it was very hard to find a table for me and my kids to eat when breakfast was near closing, making for a

wasn t expecting it to be so many kids but i understand that it was a soccer team/ tournament going on so that

it was great that they offer bedrails for our smaller kids, but only one, not 2

live music friday and saturday, lots of kids running around during the day, very family friendly

the ambiance was beautiful. the bar the furniture the food at wren all awesome

everything was amazing - the room was very nice and i would have stayed longer - breakfast was good , very wide

parents not watching kids at the pool/gym

the kids loved the pool and i enjoyed the workout room located right outside of the pool

a large group the first night kids running every where all hours

the lobby was great for the kids with the koi fish. also the terrace outside was beautiful.

loud, annoying kids in the bar area late at night

only negative was noisy kids running up & down hall

good parking

'continental breakfast' needs to improve!

is plenty of parking and it is immediately across the street from several eateries

easy walk to numerous other breakfast/lunch/dinner, shops, etc

outdoor pool was closed, a big disappointment for my grand kids

me in basement level were i discovered that no one from skycap is going and i had to leave my kids outside in

kids loved the pool

kids running the halls all hours of the night and very uncomfortable bed and pillows plus our room

when i requested to just have access to the pool so the kids could swim while we waited for our room, the

of covid, they weren't offering breakfast which is one of the main things i looked for so the kids could r grab

the laundry facilities were a bonus for sure

laundry facilities, help when travelling for a long time, it was free as well

they also do not have laundry services

good location. have free laundry on site.

buses of middle school kids who were staying at the hotel and they were very loud that night with chaperoning

not many breakfast options or milk for the kids.

noise while trying to sleep, plus kids running up and down the hallway

first night was a party in one of the room at the lobby, and was very loud, too many kids running and jumping

and still like that on sunday morning after 10am thats unacceptable, the people above us let the kids run like

pool would have been nice for the kids

near the airport and kids really enjoyed breakfast

great for family s or traveling with kids

the tv not connecting to my kids gaming system via hdmi connection.

kids came in really loud knocking on my door repeatedly wasn't happy about that

and the kids enjoyed the swimming

everything was really nice.i didn't like the kids hanging around the building.

having cribs and high chairs for kids available to make the place infants and toddlers friendly

kids room were closer and breakfast was different

the cost for the suite was excellent and easily fit six adults with a full kitchen

my kids could only swim 30 minutes and we arrived at the pool, at opening time-10am to be told due to

breakfast area overrun with kids.

they had nice breakfast and the kids enjoyed the pool.

carpets have to go

very nice hotel very clean very good breakfast lots of different food

bed (and sofa bed for the kids) were comfortable

long term parking very convenient

wifi hardly worked

shuttle service hours were accommodating to my late night arrival

shuttle was definitely a bonus as was the online check in

of breakfast options for young kids, unripened fruits

didn't open until 1pm, by that time there is hardly any sun,also need a bigger garbage can in the kitchen

breakfast was incredible, the rooms were great, had an awesome kitchen, location was also

like the location, beautifully decorated settings, full-size kitchen with a range, dishwasher and cooking utensils

we got in late to the hotel with our dog who we had emailed the property about because they said pet friendly