just for the guy to change my room just for the tv in the other room to be broken too there were kids running

pool was out of order during my visit

i called to do an early check in at 11am

the hotel for the most part was very well kept and the shuttle service to the airport was very quick and much

nice remodeled rooms and tgif restaurant and bar made it easy for meals.

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

arrived about 2 am with several kids

assumed our kids were the ones not drying off when there were

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

that kids was all over the place and pool with no adult.

most importantly we are traveling with our 3 kids and two dogs and they put us in a room with an exit door just

had to switch room at midnight due to the people and kids screaming and banging around

it was good and kept my hungry kids happy since we had an early flight and short time limit

kids running in the halls all night

very clean. we stayed 2 days. they even folded the kids blankets in our pack and plays.

near airport & good breakfast kids enjoyed indoor pool

one night we took our grandson to the pool a group of 8 kids one adult constantly on her phone not watching the

kids liked the space also

many kids running through the hallways from parents booking hotel swimming parties for their

my kids did not swim very long because of it

which is essential when you re traveling with little kids

loud outside in the hallway, kids running up and down, yelling by both kids and the adults

people having sex in their car in front of our kids

my kids enjoyed the free breakfast

i loved the breakfast, and the dove

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

the kids loved that the pool stayed open until 10 pm

outdoor sitting and play area was ideal for kids and adults alike

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

some rowdy kids that were running around middle of the night around 2am.

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

want the kids to swim but they want 50 dollars

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

rooms were very clean, staff were amazing, and free shuttle trips to and from the airport and train station

hotel bar/restaurant was a complete failure

had no pool for the kids and it was in the ghetto, i was unhappy with my stay i will never stay

when we got back we had to wait another hour with 2 little kids

the area was wrong no pool for the kids when we 1st got in we came to a room that wasn t clean and to be moved

noisy kids running in the hall all night until 3am

don t stay here if you have kids .

rooms dirty with cobwebs and spiders, the floor is so dirty the the kids left dirty feet prints on the sheet

breakfast was great!i

gym open at 8am

it was in a great location and the breakfast was delicious

plenty of parking for our trailer

called earlier to see if we could check in a little earlier since we had been traveling with kids and we were

i traveled with my kids and my husband and when i booked something via online is because it looks good and

parking was a little tight but who cares

love the airport shuttle service! also very pleasant staff!

very friendly staff, great breakfast

the guest was very loud kids running in the hallway could not rest.

my kids loved that design of the hotel and how it was cylindrical

fitness room, was very poorly kept, mainly because parents at the pool were allowing there kids to run from the

i have 5 kids and it was comfortable enough for all of us and the staff did not bother me

my kids enjoyed the pool and we all had a great time

the kids enjoyed the wifi, breakfast and the many tv channels.

he then yelled at the house keepers infront of us which made my kids not feel safe staying there

we arrived after midnight and my kids were thirsty, we asked for water they said they don t have

were kids sitting running playing laying and talking on the phone in the hallways and in front of the

it was a cold night and kids with me i felt helpless

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

coke machine don't work horrible wifi not enough hot water

was dirty on both beds mattress one bed one was ate up the lock on the door broke i checked in late asked for

there were used condoms and syringes in the back parking

it was very quiet and everyone mind their own business parking by my window

wasn't very clean (holes in walls, baseboards coming off, pet food found behind dresser) and the location wasn

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

the kids loved it as well since this was their first time in a hotel

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

good breakfast

breakfast

no children s teams or partying kids

we attempted to get dinner via room service and were told we couldn't do to short staffing

enough staff on saturday for room service

we ordered room service for breakfast which was very good

breakfast service was slow and the kitchen messed up the order twice

i had to rush and get my kids out of the room

they accuse my kids of taking sheets and comforters .

tv didn't work the first night there were kids talking and running down the hallway, and i got charged for my

the pool was a hit with the grand kids

on the phone and asked for napkins that i was told no one was available to bring me any so my kids had to use

tap in kitchenette no free bottle water slow wifi misunderstanding with cleaning regime resulting in no

wifi didn't work the first night we were there

plenty of breakfast options for

the staff were amazing and helpful. they also allowed me late check out.

breakfast was fantastic if you could find something to eat you are to fussy. very good

not much there for kids.

the next time we go to visit our kids in chicago, this will be the only hotel i will consider

it because it was unappetizing and i didn't care for the buffet presentation, where little kids were handling

parking) good price and location ( two metro stations only 7min walk away from the hotel) the gym and staff were

we also ate at the h bar and the staff were very helpful

our kids were very

the elevator was broken so good luck if you had a lot of luggage or small kids and were unlucky enough to be

were knocking on my door at 1:30 am because kids were partying across the hall and the staff at the desk said

dirty napkins under the bed, a water bottle and a kids toy

roku tv was available for my kids.

luckily the hilton we stayed at before let us check out late because we had a wedding to get 3 kids ready for

no kids menu and more choices at the restaurant.

nice facility and staff, restaurant has great breakfast buffet,business center has use of computer (there was

i wish they had a pool and breakfast buffet

find it disappointing in this age that a hotel needs to charge for wifi

the location for perfect for us to visit our kids at uchicago

the location for perfect for us to visit our kids at uchicago

the bar had great drinks and food

room, gym, restaurant, staff, art.

in addition, i was denied a late check out the following day

maybe the hotel can make a rule for kids to be with parents at all times

area and when we went to the room i can't breath due to cigarette stench and also have two kids which is not

of all the non-smoking room they gave us had been heavily smoked in

the children were running and playing in the parking lot

the location was fine but 1st night it was noisy in parking lot ....

they are kids friendly!

desk people argued with me over changing my room when i asked to be moved to avoid screaming kids in the next

there where a lot of kids in there at the time so i attributed it to that

breakfast on the rooftop was amazing. staff was super nice, helpful to the kids and friendly.

a guest from a different hotel and the lady stopped me at the door but let the white lady and her kids in

the kids loved the hotel and loved their time in chicago

only thing i could suggest would be some basic options for the kids for food

better food choices for kids.

the room service speed was excellent

to convention center, nice food court and also sit down restaurant, gym stocked with cardio and weight machines

the pool was cold! even for the kids. please increase the temperature.

you re traveling with kids the pool leaves a little to be desired

more people there than i expected, mostly due to graduations, we had a family with several small kids placed

was a girls basketball tournament while we were there, lots of kids

the other guests, basketball tournament there and the kids were pigs

kids were in the pool area up until it closed

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

pool and hot tub were a hit for both the adults and kids

room service was great

pool hours are reserved this is a plus

one night there were kids running and yelling in the hall until midnight

the pool on the roof was spectacular and our kids loved it

my kids enjoyed the swim in the evening

which prevented my kids from sleeping

i really enjoyed the fact that the restaurant was free for kids under 12 and the buffet food was pretty good

could have been until 11:00 because we were trying to get around with kids to check out, and i did not make it

kids said the pool could have been a bit warmer, ha

at least 9:30, busy day, hard to be up, ready, and down there before 9 each day, especially with kids

its our go to when visiting our kids in chicago

breakfast very poor. swimming pool just for kids not adults.

are friendly and it was clean and my kids love to it there nice view the food was very good my kids enjoy it

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

the gym was pretty good and they cleaned our room each day

at times, the pool was too busy and several times there were kids there without adult supervision

it was extremely loud, and the kids were mildly destructive because the adults weren't paying attention

the cleanliness and the staff was excellent. the kids loved the pool!

the kids loved the pool, and everyone found something to eat at the complementary breakfast

people need a cut-off time for the kids, and the 21 and older need more time in the pool at a certain

nice and spacious) we went each night of our stay and every single time there were many screaming kids jumping

sketchy elevator and kids diving in hot tub

information on internet said a kids buffet was available

location to walk to the museums , room was really nice , pool and hot tub were nice kids loved it

restaurant is very specialized, which might not be the best for families with smaller kids

pool was closed which was rough for my kids, bedding/mattress were average-uncomfortable.

i traveled with kids and this place was an excellent choice

my kids loved the breakfast variety

kids indicated the pool was ok

kids liked swimming in the pool

especially when kids are there for more than one day and weather is bad outside

we had to lug our luggage and kids down to the lobby 3x to make it right

kids definitely wanted to swim and they ended up sad they had to keep their swimming suits in their

a family with 4 kids were robbed by 3 men in broad daylight right as i was going in to grab a table for lunch

kids

or you have younger kids with

kids loved the breakfast

clientele and the ignorant people that let there kids run around and do whatever

kids and adults enjoy our stay

beds were comfortable enough that even my kids fell asleep fast

wished there was a room to accommodate 1 adult and 2 kids

the gym and speakeasy were under renovation.

poor service levels. poor room service - limited menu

only thing that was odd was that i was told i would only get room service if i requested it

pool ran out of towels and know one was able to fill them for a while

a lot of young kids running the show makes for a disappointing experience

wished there was a pancake or waffle option for kids

they have a gorgeous rooftop bar where i enjoyed a drink and tuna roll for happy hour

was quite good and room service was also good

additionally, room service was not available for a late dinner and the restaurant was closed

we liked everything it's highly recommended for family with kids.

kids are not allowed in the pool and the younger staff members didn't seem too pleased to see them

kids are only allowed to swim in the pool on the weekends

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

very unpleasant for my family as i really didn't need my kids being exposed to this

to build a higher building, they don t keep the pool, which makes not so good for kids.

our room so that my husband and i could have separate room from the kids

kids were upset

between the screaming couple fighting in the hallway all night with the screaming college kids and then my bed

the doormen really impressed my kids and very socialable

the kids got little teddies upon arrival

were greeted by a very helpful valet gentleman who then provided little stuffed animals for our kids

the kids received a little gift when we arrived

no room service restaurant was only open until 3pm

loved seeing food and bar options at front

breakfast and dining options were not very clear - i would have liked to have had access to menus

only problem was breakfast and front desk staff in this hotel

the gym is extremely clean and has great cardio machines, weights and cables

the bar and good closing early. other than that great stay!

room was wonderful, wifi working well

we enjoyed drinks at the bar on our last night

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

the gym is very small the location was a bit far from the activities we were hoping to see

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

even brought the kids stuffed animals

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

was annoying to keep doing the wifi for each day you were there

drawers for smalls ie underwear no room service very loud room from side street noise internet did not connect

first with my parents and now i take my own kids

my kids particularly enjoyed playing the baby grand piano at the ballroom lobby

are 2 hot tubs, one for kids and one for adults

my kids like the pool and we liked how convenient it was to everything

convenience, great food at the hotel restaurant, starbucks, my kids loved the pool and hot tubs and air hockey

the gym was great!!

the bar was nice

was cut in my lip my a broken bar glass at the fancy restaurant mercant a la planka - they responded right away

they have is an early check in. and location was great

bar and restaurant are stuffed up with nonaesthetical lamps and cupboards that ruin thesr splendid

already a bad start i then was told my stay with my kids that the pool was closed

this is really good for family with kids who decide to take a nice swim

the room itself clearly hadn t been cleaned in ages my kids and i were sneezing constantly because of the

she is very ignorant and i was insulted with the way she treated my kids and i having sit outside lie supers

mention of pool out when booking and booked this hotel since i had 2 kids with me based on pool

kids in hotel pool after 9pm. room keys stopped working during stay. terrace area closed.

need a day from the kids

it was good but should provide microwaves in the rooms considering families staying with small kids

one and only complaint was the pool was really cold and there was one group of 14 kids in their and they were

i did make a point to get up for a coffee at about 9 and there were way too many kids for my comfort level (

packing up two kids and stuff was annoying

the view, my kids were excited to be on the 11th floor but the view was a building.

looks as old as it is, even that it looks like it was recently painted, (my kids mentioned it looked like a

kids loved the room space of the double deluxe room

room we had were very hot to the touch and definitely not meant for families with young curious kids

my kids were definitely disappointed in that

booked this room for my kids, the women at the front desk had it fully cleaned for them in 20 minutes and even

night the pool was closed so my kids couldn t swim but it was back open sunday morning and the kids got to

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

breakfast should have been included