so if you have kids and teenagers who like to sleep the place is not for you

in was effortless, sofa bad already made up for the 2 kids

breakfast and wifi at times

fab breakfast black pudding and fried slice super taste just like you would make yourself

plenty of free parking

wifi was the only let down but that was over come using my phone.

there was ample parking and very good value for money

comfortable nights sleep, very quiet and the golf course is great for a morning run.

staff were so friendly and helpful, free parking, very clean and a comfy bed!!

the hotel sits in a beautiful country park next to a golf course and tennis courts, with two lovely duck ponds

8 quid for a kids portion of pasta was way to pricey and a rip off

party meant a lot of noise, kids running down corridors into the night

there should be a lounge where more mature guests could go to get away from screaming kids

vet clean, friendly staff, 24 hour room service, comfy, lots of parking

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

kids can use a swimming pool only 2x a day for 2 hours each time

people taking kids into jacuzzi and steam rooms bit dangerous

for money - big size rooms for the family with kids for the awesome price

they helped to handle screaming kids and keep them busy

room was loverly the kids booked for us for my birthday, was loverly sitting out the back

we ate in the restaurant the food was fantastic and with kids eating free great value for money

staff to the lovely food, we love swimming in the pool and relaxing in the big bar area with the kids, such a

very accommodating with my sons oxygen needs too and also kids under 13 eat free which was a lovely bonus

very nice receptionist. helped me a lot with the luggage as i struggled with my kids.

the pool facilities was just right and the kids loved it just needs updating, the staff were so friendly,

sofa bed is a bit hard but perfect for kids, nothing we didn't like.

booking a room for 2 adults and 2 kids we got a double bed and a sofa bed which is fine but they couldn't provide

lovely bed( fussy with beds), pillows, sofa bed for kids all good

many uncontrolled kids at breakfast

the night staff were lovely and made a fuss if my kids

street pub opposite the property was nice with a lovely beer garden lots of traditional ales and pool table out

parking at the rear of the hotel

parking very clean recently refurbished room excellent grohe shower opposite a nice pub with real

was given the wifi code on arrival

swift check in with clear instruction on wifi and parking - free

this was booked for our kids not us but they loved it

a sewer outside it, when you opened window ot was the most foul disgusting smell, i had 3 young kids with me

was not hot and awkward to hold plate and lift kids on food counter at same time no space to

daughter and her two kids had a room further down the hallway which i didn't visit however after they returned

party in the function area which when finished some people stayed in the bar area and there kids where running

to many young kids drinking alcohol and shouting

kids playing outside the window at 11pm

not great if it's night time and you have kids to look after

cobwebs in room small, quality playground would be nice for the kids

u advertised a nice relaxing peaceful stay but there was a prom on and kids outside our window with a disco

breakfast was delicious with a good choice of dishes

lots of car parking available and lovely gardens to explore

hotel that is quiet and in a nice location with lots of parking

great room, perfect sevice, delicious breakfast & dinner.

great location next to motorway with plenty parking on site

we stayed only one night as we were with kids and tired after long travels

window was opened because it was hot and there were warps rushing in from 3am the kids were so scared that they

was bad, kids refused to use it

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

might be best to room teachers in same area as kids

i have had instances where the restaurant and kitchen were too busy to accommodate me, or there was a 90 minutes

no bath parking

except for the speed which my gluten free toast arrived, i waited 10 minutes and had to return to kitchen twice

staff were excellent. always polite and helpful. the ev charge point was very useful.

we had our dinner in toby carvery was lovely kids had spaghetti and eat every

we could hear the kids screaming in the next room

kids and parents screaming and banging late at night

had a family room as we was travelling with young kids

of hot food but the included coffee was like dish water and tables basically non existent with kids running

children's room just met our kids expectation

a sad experience for my wife and kids birthday

couldn't access the wifi during our stay

fantastic friendly staff. lucy in the bar was brilliant

the lady who served our breakfast was great she was so helpful and helped us wth

place was clean, quiet and the kids enjoyed their stay

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

had decent option for kids and adults

service happy staff very clean and tidy breakfast was great kids loved it all so happy

we stayed there two years ago and the kids insisted on staying there again

mix up/miss communication about late room service, came home from a 70th birthday and was told non hot food

swimming pool would be lovely and only add to the ambiance and facilities, however i could not fault our

nothing, it was excellent (other than the wifi was a bit slow).

bedrooms all en suite stayed at the lodge (3 bedroom private villa) lovely kitchen the living room was bit small

breakfast was was ample with quality ingredients matched by fantastic staff and nothing was too

didn t sit in place water ran out shower dropped a lot and the hotel needs door staff to stop kids squeezing

the bar areas were noisy with loads of uncontrolled kids

splash of colour, comfortable beds, kids were happy, nice staff, easy to check in and out, air

when we did get in it was full of kids and noisy, no explanation from staff of where the spa was so we walked

swimming pool was too cold for the adults and kids and my kids were shivering when we went down to the pool

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

good to find family rooms with separate beds for kids

the takeaways on high st, i only travel up to see my kids

location, next door to a pub but didnt hear any noise and had a great nights sleep, plenty of parking and

great location with ample parking

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

no matter the time you will hear kids running up and down, the ground floor is the worst you got a kitchen

we booked for us couple and 2 kids under 2 years

i am very upset that i had to put my kids through this which was supposed to be a holiday

the staff absolutely disgusting attitudes swearing , especially when kids were around

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

there are several available parking

requested and got early check in for 4 rooms.

wifi connected but kept cutting out so was pointless

easy parking and local to city centre

but we knew size of room this beforehand and had two kids with us so hardly surprising we were bit cramped

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality

at check-in , in restaurant and the bar were all lovely

was perfect - the staff, the rooms and facilities and the bar next door

you need - including a pub next door where they provide a great dinner option and a beautiful breakfast to set

blasting out with flashing lights,after that party had finished people where very loud still with kids running

great location, kids friendly, lovely spa and pool to use, big parking lot, very helpful stuff.

just unfortunate with the kids football event

wasn t over the moon with the restaurant choices and lack of kids menu, we had to order food to the

site , you can t use the hotel pool as it states as it s rented to outside and full of kids, all food was

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

piano in lobby with kids making a racket

we took the bedding off and the kids slept on the floor instead which was fine

breakdown buffet was great and kids are free

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

excellent breakfast which kids enjoyed and clean room

staff were helpful and friendly. swimming pool was nice size for kids.

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

to allow older kids in same room when searching universities as it is an expensive time

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with

the room service prices were a little steep

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

wifi in room doesn't work on tv so you can't cast, okay if you're only there a night i guess, (we

so very genuine, funny & brilliant with my kids - they loved him

location in a culdesack with good safe parking in a residential street

off-road parking is a bonus, too

breakfast was good

had a really nice comfy four poster bed with a garden view. breakfast was superb!

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

adults, 2 kids, 7 & 9) stayed overnight and were very happy

one lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were

the kids loved the waffle makers! coffee was good

great location kids loved it the breakfast was lovely

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental

breakfast was really good and my partner's sister's kids loved the fussball table

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

kids area in

the lobby smells of figs and always looks smart and there s a great area for kids to play without making the

kids friendly and pet friendly.

delicious breakfast specially menu according to satisfied ud83dude0b my kids , healthy, fresh dining

delicious breakfast and friendly staff. the kids play area was fabulous too.

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from

the staff was very friendly and the breakfast is good value for money.

pool tables and playstation for kids to play with. great breakfast with choice of hot food

everything ok but need to provide small bed for kids under 3 year

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

for a peaceful night away from kids hoping for a good night out and a bit of a lie in on saturday morning,

the hotel was a complete disaster run by kids , as soon as i checked in i asked for a wake up call

that there was no room service

bar stocked many drinks

access from the mail street, where the gym is located, is poorly reported

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert

top tier no fault attentive and kind to my kids

milk, darren was so kind and told me to help myself to a hot drink too and packed muffins for the kids

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

we had kids with us

the worse night with the kids i ve

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but

kids not being allowed into pool

this is not kids friendly or even adult friendly for those who can t swim

kids under 12 not allowed in pool weekday and no kids at all on weekends.

swimming pool only for kids 12+

i don t feel that s value for money reallyz i didn t get to use the facilities but normally kids under 1

booked this room for our 10 years anniversary to be away from kids for a night

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big

i didn't like kids making noise in middle of night

i didn t call down to reception as i didn t want to wake or alarm the kids

don t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

staff were so kind and undestanding of kids needs which made our trip more enjoyable

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

given kids packs on arrival location great and close to bullring shopping

with my sister and two kids

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

overall stay is good. however no tv channel for kids.

very engaging and were very good with the kids

5pm late check out

if fridge could be added to room for kids milk and food.

could not get the wifi

great location for the o2 institute with free onsite parking and helpful, friendly staff

free wifi

amazing hospitality and host. also pet friendly. very clean and tidy room and well organized.

was tiny , single bed was smaller than my kids single bed , no air con or even a fan it was absolutely boiling

almost put off with a 'no wifi' in the room put got the connection from my room.

mostly everything, couldn't fault the hotel.except for the bar closing early.

very comfortable bed with good tv and free wifi also a nice selection of drinks

excellent value for money. great location and bar staff friendly.

alarms going off in the night and most the night i had loud guests up and down the hall way and kids running up

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

there was no room service. aftet a tiresome day, that would have been truly helpful.

everywhere was clean, loads of parking, staff were great, bar was cheap

you can t order room service over the phone but have to go down to the reception to order food

was a prom going on the kids looked amazing, even though the hotel were busy, staff had time and smiles for

only thing which is not the hotels fault, was the noisy young kids running around and shouting at 2am in the

lots of space for the kids to run around

fantastic grounds with loads of space for kids to explore, play and pick blackberries

useful to have the preserves and some extras on the table to save the staff so many trips to the kitchen

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

he wifi worked well

he went ahead to blatantly lie to me that it was from the laundry

room service food good

the wifi cut out every so often but not enough to really annoy me

my kids and i really enjoyed that bit

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

i hope they will introduced a new family rooms for small kids

95 @ head, kids eat free

sofa beds for the kids were really uncomfortable

the ony channels i could watch was 1 or kids programs all the others were jumping

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

free wifi only available in public lobby areas

i didnt like that there's no hotel wifi in rooms

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

the quiet spacious and clean apartment. kids really enjoyed it. will definitely be back

staff were so helpful with accommodating kids, making us feel welcome and going out of way to hold doors, arrange

were great, we reserved a parking space and we had a 1 bedroom apartment for the 4 of us and the kids slept on

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

kids friendly-they have additional on request if needed the location is about a 10-15 minute walk

bar area is quite limited, there may be more bar facilities when hotel is busy

ample parking and very picturesque settings

exceptionally helpful and friendly, and even took the extra effort to give me a ring when the room service was

breakfast was exceptional, along with the evening menu

stayed for just one night, our room was on the ground floor near to the bar so it was quite noisy in the evening

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

and bathroom decor lovely, staff very helpful and allowed late check out as

i had a gym on my floor which was well equipped

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

enjoyed a deep, hot bath (luxury when you have kids

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

didn't sleep until the last residents were back )just like home with the kids

stayed for 3 nights, although we go there 3 times a year to get away from our grown up kids

easy drive into city centre, very comfortable, clean, friendly service and pet friendly

bar and restaurant downstairs is nice and modern and the staff are very welcoming

large tv with multiple options welcome is found on a tablet that provides the property info and wifi codes good

breakfast was excellent

not good if you have baggage, kids or you're elderly

wasn t any chocolate spread so my kids were not happy

room, champagne, chocs and cake and fruit. night away from the kids.

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

rude in their approach to when we brought food back to hotel as food menu didn t cater for kids

pole was hanging off, only 1 light worked, the 2 room, wasn't much better, tried to run my kids a bath no hot

little villa building with very clean well equipped rooms, communal kitchen was great and the grounds are

car parking was easy and secure

room service didn't come to the room til half 12 and they didn't take out used towels from the bath

quiet, clean and very comfortable beds easy check in, great wifi speeds kitchen is a nice touch.

go up anf down the stairs even for the checkout there was nobody to help with the bags me and my kids who are

the kitchen and lounge area, in particular, really impressed me

the fact that the hotel doesn't have breakfast.

they dont have a menu for food/breakfast

the app that controls the room also didn't really load even when connected to wifi

staff unexpectedly rude about where to stand to be served and no late night room service apart from fish finger

kitchen extractor outside window was a little noisy but didn't affect our sleep

i chose to eat out, rather than opt for room service

is when we returned from a music event at around 11pm we were unable to get any food as the kitchen was closed

great breakfast and kind staff. wifi works fine. lot of things in walking distance

very comfortable stay for our family with two young kids

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

nothing really as i felt that it was a nice experience and sort of kids / family friendly

staff were super friendly and really supported us with our two young kids needs

staff, excellent value for money, great breakfast and loved the activity packs for the kids

was lovely spacious room for 4 of us (2 adults, 2 kids)

place seemed to be run by kids and there was nobody with any authority to deal with our complaints

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come

day we as a family decided to eat in the restaurant but told unable to serve food til after 6pm kids were starving

which when you have kids is a nightmare

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

this was all served in a kids party bag with no protection from handling food due to the current covid situation

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

i was in the car with 3 kids and i was booked for a dinner with a group of friends

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

kids enjoyed the breakfast menu

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

kids running around late at night

sofa bed in family room was a little uncomfortable for larger kids

was with my kids and the staff force me to book another room and ipaid 138 that is not fair m really

no one at the bar area every time we went, with no one around, we had to pay at reception

l want to say that it is the staff that make this place special , front of house in bar and restaurant and the

close to station, wifi

reception and bar area was nice and relaxed

the kids loved the waffles

my kids enjoyed the breakfast

brakfast choice, thie kids loved making their own waffles with whiped cream and chocolate sauce and sprinkles

couch bed was not comfortable. ok for kids but not for teenagers.

i really enjoyed the stay and my kids loved it, we would definitely come again

we loved the fact that there was a shallow swimming pool for kids and they gave us noodles for the children

my kids love to stay here

pool was abit small for the kids to enjoy but it was ok

the swimming pool wasn t to my taste and was busy but was great for the kids

would rather pay abit more for slight bigger kids meal/small adults

towels noise kids were playing football right under our bedroom window where my car was parked shouting from

not somewhere you d take the wife and kids

to help towards finding another place suitable for myself wife and kids to

the bed was huge, bunk beds for the kids and enough room for a travel cot, staff were lovely, and the locals

the room were 2 rooms for kids and master

great comfort, free access to nearby victoria swimming pool, and friendly staff.

access to university gym and pool, walking distance to restaurants, bars and shopping

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past -

had a lovely big room that fitted us, the kids, and the dog comfortably

the ability to stream films in the room was great especially when travelling with kids

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted

no kids menu, shower floor could have done with a scrub as the grout was very discoloured.

when i booked the room i gave all the details about my family , 2adults and 2 kids, i thought i have settled