the pool was to small

very nice outside sitting area and nice large gym with lots of equipment

modern facility, breakfast was great - plenty of options, extremely clean, quiet

breakfast was not great

kitchen & ironing board and iron in the room

ev chargers in the parking lot were easily accessible and easy to use

kitchen area was a bit dirty, even after breakfast.

breakfast was great

breakfast was excellent. lots of selection kids really enjoy pancake machine.

the in-house laundromat is very handy for our long stay, and the gym, which is not that big, was well equipped

i enjoyed the use of the ev charging during my stay.

there was a gym and pool which was very clean

the bed was extra comfortable and the location easy to find with free parking

loved the 24 hour gym and the staff was super welcoming and friendly

the room satisfied all those requirements with wifi, places to plug lots of things in

one feature i especially appreciated was the availability of multiple ev charging stations

the room service

not about hotel but casino, when there was a concert i had to walk all around the building

was beautiful and parking was easy in the security controlled covered parking structure

we were disappointed about lack of room service breakfast

it’s everything you need for an airport hotel when you’re travelling with kids

shocked, that a sheridan group hotel is using plastic knives and forks on room service

no room service at night

our late arrival was accomodated by the shuttle service and the desk

when we walked in our kids

breakfast had a lot of options but not a lot of healthy alternatives or stuff the younger kids

proximity to the airport. large room with kitchen facility

shuttle was efficient and ran reliably

loved the room, great space and the kitchenette really makes it feel homey because you have cups, plates, cutlery, a good size fridge

no outdoor space for young kids.

and spa were closed but listed on line as being available

could not reach room service on either number they supplied.

blame the property, but because of covid the restaurant was shut and no room service

cleanliness, room service and room

pool/jacuzzi area is dated no coffee machine in my room no room service satellite tv was not working due to canada wide power outage but this is not the fault

the pool and gym were good facilities to have

it provided complementary breakfast to save me a lot of time

used the gym and the transfer bus they were great

shuttle to the airport is way too small and can never accommodate everyone

breakfast, the pool, and the overall ambiance

shuttle bus was free and a wonderful service

just enough for our first night stay family after 30 hours flight the bus shuttle from airport is what we needed with six members and six

friendly reception staff. great facilities including gym and pool.

the pool was open from 6am until 10pm and likewise the gym

friendly reception staff. great facilities including gym and pool.

wifi included in the price.

great facility. but in this day and age. free wifi is a must.

the front desk staff gave me a complimentary upgrade so i didn't have to share a bed with my kids

it offers all the amenities to suit your needs. i was surprised. restaurant, pool, gym, etc.

good wifi

no breakfast.

the pool wasn't open

i could ot connect to the wifi

the gym was great

cleanliness is very important especially where there are kids with you

breakfast was great, location was exactly where i wanted to be

breakfast is good

loved everything, the breakfast and complimentary lunch was awesome ans well presented

kids loved the pool, it was easy to get to and from the airport, a tim hortons down the street, and

breakfast was great, and the staff is so helpful

was no room service after midnight

were stuck in the airport overnight due to cancelled flights with two kids

shuttle bus, gym,tea in room,food in restaurant, late checkout

the kitchen facilities were a good addition

there was a great choice at breakfast and the staff were efficient and friendly

kids loved watching the airplanes landing from the hotel room

we used the free 24/7 shuttle service to catch our early flight and the shuttle was early but left on time as promised

ow wifi, clothes left behind by the previous guest in one of the drawers) and the staff was very

didn t have breakfast there but did get a glass of juice and it looked ok

to pay extra for parking as well as breakfast when booking i was told breakfast was included for both

if you can show the cost of breakfast on booking

breakfast was not the best. few options available. parking is very expensive.

breakfast was good with a good selection to choose from. courtesy airport transfer.

everything is fine, it’s just that the fan in the pool area makes the surrounding cold.

nice bar with a friendly bartender in the lobby

that trying to take the shuttle was a big ordeal. i ended up having to take my kids in a cab.

staff amazing, clean room, gym and pool

airport shuttle. convenient and great staff

bed very comfy. bar tender was so sweet, professional and friendly as was the concierge

the pool area is clean and pleasant

late night after many hours flying, bar and restaurant closing they accommodated us quickly, very kind bar and restaurant staff

early morning shuttle was first-come, so messy. hard to find a luggage cart.

bed is heavenly, well appointed room and spacious, convenient location to airport room service was

staff were excellent, room service was very good and came quickly

great pool and hot tub

ghly recommended)

great coffee bar downstairs

restaurant is a sports bar - we ordered the healthier options on the menu and they were not green, and also expensive

staff is amazing starting from the shuttle bus, to the receptionist, the waiters and all the team

excellent location with shuttle bus service from the airport

bed linens, shuttle to the airport lounge.

the pool and hot tub were good, the room was comfortable. free shuttle to the airport

kids eating pizza by the pool and adults drinking from glass containers too

a good number of free ev chargers which is great

specially the small kitchen inside my room was so convenient, i also had 2 little ones, so it worked out very well

didn't like the fact that the heated pool wasn't as warm as it should have been

not much just that the breakfast did not have enough options to choose from.

gym and pool a great asset

pool had no towels upon arrival but a quick phone call from the pool phone to the front desk

the water of the pool was cold.

and microwave in the room; we got to check in upon arrival in the am; friendly staff; pool was a good temperature and not a great distance from my room (or any room, really); pool hours

pool was not open yet

hotel overall was very clean,modern and the pool and fitness room were also well kept and large

having a pool &hottub

free bus shuttle every 30 mi

the breakfast offers, for me, are too carb forward

free wifi and breakfast pastries, plus 24h free tea and coffee

sadly, no local restaurant for breakfast.

hours of gym and restaurant. no tap, room service would be nice

free coffee, hot water, friendly staff, reasonably priced restaurant menu, and onsite gym

pool, hot tub,dry and wet sauna

the gym has equipment thats broken. the steam room did not work. so the facilities are poor.

not all gym equipment was working properly

the wifi on my tv was down and maintenance wasn t in until the morning, so they moved me into a

fact the swimming pool was shut was a bit of a bummer for my son but it was only a minor

the wifi did not work well at all

gym and sauna were kind of in a sketchy part of the hotel

the wifi is a bit weak.

clean, convenience snacks, coffee/hot water, and amazing variety breakfast choices!

everything was good..breakfast area gets a bit crowded

was amazing, kids had blast and it was truly awesome watching planes take off so close and all we had to do was

swimming pool water bit cold.

great hot breakfast

- 2hr-45min (bus/train) niagra falls - 3hr-30min (bus) toronto - 45-60mins (bus and / or train) shuttle to hotel/airport- 5mins (every 30 mins)((terminal 1 and 3 pickup and drop off)) seems long,

clean room, great size pool for kids, decent selection of food at breakfast, helpful staff.

shuttle, even at 2am

good location, great pool for our kids, rooms were spacious and the staff were very

suggest to have more coin laundry set or have the wash and dry all-jn-one

the availability of ev chargers.

pool is very clean and amazing

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

) free breakfast, free parking, gym

open spaces around the hotel. clean gym and pool facilities. comfortable bed. friendly staff

there was a lot of variety for breakfast! location was close to the 407 the pool was nice!

nice clean, nice room and pet friendly environment, kitchen awesome home sweet home

free parking and breakfast and pool and suites with a separate door and living room!

we had the two queen bed suite with the kitchenette and the sofa

free parking

room service cleaning was excellent they come daily which i love

the hotel could have hot tube or sauna something for adults more exercise equipment in the gym

parking was important to me, as many other hotels i researched charged $30 or more per night, plus

had to leave for airport at 6 am before breakfast started so they

plenty of parking

pressure, convenient location, clean rooms and common areas, polite staff, nice assortment of breakfast items, easy check in/out

it was great, love that it was pet friendly. clean. the pool was amazing.

future i recommend to also have plain joghurt and some seets, nuts etc for the breakfast

ac was not working in the gym it was really hot

cleaning could have been better. especially the gym was quite dirty and not well maintained.

the pool is very small.

laundry facilities were complimentary

hotels very clean the pool was very clean. the front desk was very very professional.

gym fully equipped and pool water warm

pool was nice temp

breakfast was so good for an adult and for a kids

good room with sofa and two double beds. breakfast was very good and had wide variety.

and appreciated the complimentary taxi service provided in place of the shuttle, which was out of service

was farther than expected from airport airport shuttle never came way too expensive

cold water pool breakfast

great location for airport clean gym laundry nice rooms friendly staff

small laundry area, just one dryer and one washing machine.

no pool..

tv service or wifi for a day, but from what i take, there were technical difficulties from the provider

breakfast was great the kids enjoyed the waffles and the bed was comfortable

friendly staff, laundry, and good breakfast. quite for being near airport.

the staff is amazingly helpful the late check out time is nice

the staff were all very nice and wanting to please, breakfast was ample and changed daily, small gym and swimming pool were

and they sent the driver of the hotel and not anyone responsible for the laundry

the best continental breakfast i've ever had! very clean! pool was the perfect temperature!

my kids really enjoyed the pool and my husband enjoyed the gym

the shuttle from/to the airport the hotel provides is very convenient

hot water comes after long time post opening the tap in kitchen & wash basin

the breakfast was good and location close to airport but still quiet

the pool was small but children were