the pool was heated and the staff were very nice

there were no santizing wipes in the gym area. breakfast could have more variety

free wifi excellent quality, super fast complimentary evening social good idea and valuable

parking included

great breakfast, large rooms

the availability of ev chargers.

pool was great, it was very warm and the room it was in was nice and warm with chairs for anyone

no breakfast

was spacious and clean, pool was entertaining for kids and the free breakfast had good options

size of room cleanliness breakfast pool

they have a swimming pool, gym and a restaurant

pool is perfect temperature

location, well kept, loved that this location had a gym and a pool

though the pool and gym were clean, towels were not topped up and the used towel basket was always full

the bar was closed early and the breakfast didn't have eggs or bacon

they should ve room service like food and all

wish the bar opened earlier

i received a drink certificate for the bar

no room service. and real coffee /teacup not cardboard

hold bar in shower-could be dangerous bathtub surface very slippery also dangerous cleaning staff did

not much parking

parking was easy

very strong smell of rotten fish in the parking lot

had been significant snowfall and the parking lot had not had any snow removal when we got there and it still hadn t been plowed the

bed was very comfortable room is spacious tv with netflix and amazon prime free parking

it's a very busy place and breakfast area was too small to adequately handle the crowd.

good location plus they have laundry machines

having a laundry and business facility staff were excellent

laundry facility

spacious room. close to the zoo (10 min by car). breakfast included. coin laundry in house.

the breakfast choices are now much more healthy

pressure, convenient location, clean rooms and common areas, polite staff, nice assortment of breakfast items, easy check in/out

it was amazinggggg i love the pool waterslide breakfast the staff was really nice and kind with us, our cat and our

the gentleman who guarded and organized the pool was also fantastic

the breakfast food

ev chargers in the parking lot were easily accessible and easy to use

kids running in hallways all day

breakfast was great

loved the free complimentary breakfast in the mornings make our stay more pleasing/relaxing especially if you're on a budget

didn’t have time to take breakfast … it’s really a great place to encourage my friends and family to visit

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

ps - there were also a sparkling water in the gym

the breakfast, the room service & ambiance

is good not far away from the center but in a very active street with nice shopping stores the gym is good

nice bar - and desserts but very pricey drinks

the breakfast was good

nothing perfect, but the roof top bar was closed on sundays

breakfast was good, service was slow

terrible breakfast and overpriced

sure if the staff is trustworthy, because i left a pair of sunglasses on the bar counter and in less than an hour it was missing and i was told “no camera is facing that

my heart belongs to the outdoor sun deck near the swimming pool

especially the change room of swimming pool is beyond description

definitely one of the more expensive hotels in toronto, so expect to pay a lot for extras/room service/drinks/meals, etc

they raise the service bar extremely high every staff member i dealt with was professional, capable, and

floor restaurant was ugly and dated ud83eudd37 the d bar design as well as the rest of the reception area was absolutely outstanding

suite, not fancy, but living room, kitchen, bedroom, bathroom, all very clean

hotel accommodated me with early check in and late check out at no extra charge

the second day has no room service. nobody come to clean nor change towels.

coin operated laundry with clean washers and dryers, an indoor pool and gym

also loved the fact that the laundry in the basement was so reasonably priced

attention to detail from decor to service. lighting speed room service.

gym was underground i

one of the best hotel gyms i've seen attention to detail

beautiful decor and large rooms restaurant bar on site boutique hotel

the hotel itself and the room was amazing, and the spa offered incredible massages

every room service order we had was messed up and did not match what the menu said

the room service food was not great

the lounge bar especially lovely

food was amazing, spa was quiet and pool was so warm! beautiful lobby and very nice rooms.

if i wanted ice, i had to call room service and felt obliged to pay a small tip for that of $3-4 dollars

the price for breakfast was a little too much so we walked to tim horton

front desk workers are very nice and welcoming also the cleaning staff are very nice and room service comes quick (afternoon feb 7) very clean and beautiful and comfortable rooms, excellent tasty food very good room service, very fast wifi (+)the room service is excellent. (+)staff very helpful,rooms very clean,room service food was good (-)couldn t order room service without prebooking in advance (-) room service dishes left near elevator for 2 (-)i wanted from room service was a pizza but for whatever reason they couldnt make one (-)room service was slow and the rooms were pretty small (+)very nice room /,room service very fast (*) room service was also not good

the breakfast buffet was good not great

the front desk helped me with a late check out and the concierge went above and beyond trying for tickets

believe for renovations)

nice pool and play area for younger

was tiny and there was a bit of mild on the ceiling and lots of paint peeling in the bathroom and kitchen area

is not provided instead if you want one the staff will offer you their room with kitchenette which is a bit pricy

will not help you befor you give him a tips other he will let's you doing everything by yourself late check out for one hour extra (at 1:00pm)you need to oay

have a family zone that has an arcade , swimming pool , laundry , and a play area for younger kids

great location, breakfast was awesome and the roof terrace an absolute sun trap.

angelina and her breakfast, réception and the staff in general

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

the front desk staff was very friendly and accommodating, and the gym was functional

glitch with the computer system ending up waiting for more than an hour for breakfast to be served, 1st day of the stay wait was about 1+ wait for bf

the speed of wifi in the room is a bit slow.

wifi didn't work anywhere, but we didn't really go there to be on the internet, so it was fine.

the bar is sub standard compared to the rest of the hotel.

there was a bit pricey and although the kitchen responded to my gf and df requests, their efforts were a bit clumsy

great room! loved the gym and everything was very covid friendly.

kitchen facilities great from cofe machine to glases, two pots, washing mashine for clothing and

they also gave me extra detergent and dryer sheets when i had to do a second load of laundry before checking out

the laundry room was a great bonus

accommodation, aimed at the business market but great for a family on the weekend as it had the kitchen which helped us prepare food for our little one

well equipped kitchen and comfy beds

exercise and laundry rooms 4

close to everything. free breakfast and laundry. i liked the gym

24 hrs laundry and dryer + gym

there are vending machines with food and drinks and laundry service

and dinner included, the size of the room, comfortable bed, location, atmosphere, personnel, gym included, rbc atm in the hotel, quick elevators

we were allowed early check in

only thing we had a problem with was our room service

love the breakfast buffet offered during my stay at holiday inn express

i think my favorite part was the breakfast - did not expect such an abundance and variety of food

everything is great but there is no much variety in the breakfast. except that all is great! :)

just the wifi connection, confusing

wifi not included. not crazy on the fact that they make you pay for it.

kids loved the indoor/outdoor pool feature and the room service was prompt and the kid's menu was

loved the club lounge, the kids really enjoyed that experience

loved the club lounge, the kids really enjoyed that experience

facts : i arrive with my two kids after

i look forward to room service with tablecloths, cutlery and dishes

great swimming pool. fitness center is ok, but with outstanding views

propane fireplace, the big beautiful bathroom, the second bathroom off the living room area, the room service and service at the upstairs bar

the swimming pool was freezing cold! couldn't enjoy it .

comfortable hotel with nice indoor/outdoor pool and the best breakfast buffet i ve had at a hilton

limited bar hours. likely due to covid, not hilton's fault.

the housekeeping and room service were spot on and the breakfast delivered by room service was delicious

room service options are only french food

from valet to front desk to housekeeping and especially at frenchy bar et brasserie

time of arrival; any spa or special trips etc

information about spa pricing etc even though when booking a selling point is the spa

gym and pool which was open until late (very much appreciated) (-)the pool was closed for a half day due to pipe burst..... (+) the lobby, lounge, pool, and the deluxe room was more luxurious than we were expexting (+) we enjoyed using the exercise room, swimming pool and sauna (+) the deep soaking tub, pool, sauna and the lovely staff (-)there were a lot of kids at the pool (-)pool was relaxing (+)room, staff pool location service (+) the room was elegant and attention to detail was wonderful, the pool was very fun, and clean (-)i wish the pool was a little deeper.

staff - from front desk to valet to room service were exceptional

accommodation with a great corner room and view of the cn tower, room service was quick