really happy about the fact that they offer free parking and free wifi

unhealthy environment for kids

always good to have something free like parking

easy free parking and staff was friendly. room was clean and comfortable to sleep in.

unhealthy environment for kids

gym and pool area were very clean

rooms were beautiful, very comfortable bed, kitchen was well equipped, hot tub and pool were nice, breakfast was good and reasonably

kids enjoyed the pool

the kitchen and bar were closed the night we were there :(

the room was clean and pool and spa were open and very enjoyable

it, the hot tub which must have been there was out of order but the yard was nice 24-hour a day gym

), gym and choices of restaurants

the staff was great, good food, pool and gym were good and it was a great location.

the bar and restaurant were quiet and with good service.

the bar close early and they did not organized any particular event after the winners won the game

breakfast was amazing

nice breakfast buffet and evening snacks

there was no restaurant nor room service.

hotel was well located and facilities worked great for us

pool but no hot tubs or tubs, big, gym, laundry, nice out look from window, ice, stove, dishwasher, kitchen, bedding fluffy, can cook in

located by the lake with beautiful view and an infinity pool with a lake view too

the bean bar is mild expensive but great good bread, buns and drinks the in house restaurant very expensive

that the spa wasn't functioning while i was there

enjoyed the use of the pool and small fitness room

we used the pool, which was also very nice

great staff. great pool. clean building. safe parking lot.

convenient locatio, friendly staff, great breakfast, pool was great for young kids

great breakie. early check-in. late check out. nice pool. clean room. friendly front desk

great breakfast

on site laundry facilities where not clearly identifiable

the room was clean, good size, laundry service with there coin machines was great and the breakfast was good

could hear everything that was happening in the hallway, and kids (we assume) started running and screaming at 7h30 in the morning, non stop till 11

it was perfect. live the kitchenette with stove top, microwave and bar fridge

breakfast very nice

could have been a little cleaner there were hairs in the tub and there were kids above us running up and down the halls all evening they were finally told it stopped for a bit

dennys room service, was not worth the money, cold when arrived and very small amount of food

the kitchenette was stocked with cutlery

sheets stained. treadmill broken in gym.

bar is not open on weekends

sometimes it's hard to find parking

have alot of variety of snacks you can purchase and something i have never seen before a cash bar ud83cudf78

on site bar a bonus

perfect pool for kids , great breakfast

the lounge bar was also

unfortunately we slept thru breakfast and didn't get to use the pool but maybe next time because i would stay there again

onsite ev charger was a welcome feature, and worked well

no room service

the bar was nice, reasonable priced and we had friendly conversations with the staff.

my husband loved the coffee bar on floor 2

are a lot of venues in use at carmen s and therefore at times the hotel guest parking spots seem to disappear

the pool was awesome, great temperature!!, and the water pressure in our room was marvellous!

pool was warm which was nice and the restaurant was cozy and excellent food

kids loved it

the air was so dry in the room i woke up struggling to breathe several times, and there were kids running up and down the hallway playing and waking me up continually

and the people that are checking in are very nice, we are actually taking turns to be in the pool and are still careful due to covid19 pandemic and i'm so please with that

basketball court, pool

for a family of 2 adults and 3 kids it had everything

the breakfast was awesome the best we ve had anywhere!

- free parking - good-sized rooms - breakfast included - good location if you are renting a car

the king suite and the fitness room

love the pool, work out facility, the bar area meal was fabulous

pool was cold and not lukewarm no microwave room was still a bit cold even though it was set at 26

such as fries for $12 for such a small portion was expensive also don’t understand why the pool wasn’t heated

the snow removal left something to be desired. the pool wasn't open late enough for my liking.

pool had cool water

they have ev chargers for cars. easy access from the highway.

clean rooms, friendly staff and ample parking space.

breakfast was not offered with room i would have thought that at $166 for one night it would

there is no breakfast but the website has breakfast included

location was very easy to get to, with plenty of parking.

it as a ev charging station for free

checked in at 7am (i paid for one full additional night despite coming in morning), and 4 days later on my checkout day, i checked out at 1:40pm (oh, and i was at reception since 1:20pm, the

pool and work out facility. jamaican restaurants

management needs to look into staff's communication with guests about late check out fee

the gym and pool may have been good but i did not have the opportunity to use them

ev chargers were always available for us to use

good value for the money, pool and hot tub area well organized even during the pandemic time

the breakfast was good

staff, breakfast, room size, location, spa and swimming pool, free parking,

pool was gross as was the hot tub kids were unsupervised and made a gaint watery mess that someone could have been

they gym has good equipment

clean and extremely good room with kitchen inside every room. awesome hotel and rooms.

pool is really small and the deep end is only 4'9' - great for family with children but not what i

complimentary breakfast was awesome

the staff was friendly and helpful, the room was clean, the kids enjoyed the pool

the attached bar was a nice amenity and reasonably priced compared to other hotels i’ve stayed at

very nice place. great start. really enjoyed the pool and hot tub!!

restaurant was great to have downstairs after a long flight with kids

kids screaming up and down the hallway late at night....

nice gym and

the pool, the spa, the staff

pool and slide was awesome. room was very clean.

gym and pool are very big in size too

gym was amazing

rooms and facilities like gym and breakfast were exceptional

i was also able to use their gym that is very convinient to use

the new hotel is very clean and well equipped with a gym and pool

great value and included a great breakfast

staffs were very friendly & allow me for late check out till 2pm

there was a laundry room which was free to use - great for families with young children

with 3 kids including a 9 month old baby we asked for a room on a differnt floor

kids in the hot tub, we couldn’t use it.

my kids and i enjoyed our stay and will surely be returning again

i was clean and comfortable, my kids loved the pool and it was close to everything.

my kids and i enjoyed our stay and will surely be returning again

room and the kitchen

there is a complete lack of basic kitchen utensils, such as at least a cup, plate, fork, spoon.

service, clean, friendly, warm in winter, available fridge microwave, tv, kitchen just all we need

the room has a mini-kitchen with a stove, microwave, coffee machine and a full-size refrigerator

i like the small kitchen area and room is fresh

and clean and the staff are really nice they kept giving the kids chocolates which was really nice of them

hotel was very clean, facilities including the pool and gym were newer and in great condition

was a gym open 24/7 they hide the microwave and mini fridge in a cupboard so it feels more like a room in

was perfect way more than i was expecting, the room was clean and cozy the bed super comfortable, gym was very clean this hotel i was perfect

room and the hotel itself was beautiful and so clean, the pool was warm and clean aswell

breakfast was fresh and a great selection was offered

new facilities and good breakfast, spacious suite.

kitchen sink was clogged, i told the reception but they didn’t do anything, checked in was very

breakfast

suite room was very nice, we love how there is a kitchen, sotting area and bed

fresh fruit, healthy food and hot options for breakfast.

gym was small and basic but did the job

breakfast was the best .... thanks so much!

breakfast was excellent

could finally sit down in the breakfast area and have somewhat of a real continental breakfast for the forst time since the

staff was very friendly, the room and the facilities (pool, gym) were really clean and the brrakfast was really good

staff was very friendly, the room and the facilities (pool, gym) were really clean and the brrakfast was really good

location was nice and breakfast was very good too.

only stayed for one night. did not use all the facilities etc. pool and gym.

room was big and clean, has a fridge, microwave and keurig machine, plus complimentary breakfast

the pool.

location,room gym pool towels

hotels very clean the pool was very clean. the front desk was very very professional.

views from the room aren't great it's just the road and other buildings, the pool was nice however maybe they need a bit more chlorine as it tasted a bit like urine, only other

pool was nice temp

also, the wifi was open and unsecured, which makes it difficult to do business / work on the laptop

wifi didn't really work and the internet connection on the pcs didn't work and we needed to

cleaning staff was aware of late check out and did not disturb. excellent and too rare

came in on a very late flight at 5am and has to check out at 11

tv had some watchable channels shower was nice staff were friendly and very helpful free wifi

the staff was taking custom orders for egg dishes - for elderly & kids, which was something new and surprising

they arranged a shuttle for me so i could drop off my rental the night before my flight

this is great for kids or north americans

everything was good..breakfast area gets a bit crowded

were so many things for the kids to do

good room with sofa and two double beds. breakfast was very good and had wide variety.

lots of options for breakfast and it was delicious

night shuttle service was a cab company. not clear as to what to do when at airport.

staff, amenities, location, breakfast buffet

was farther than expected from airport airport shuttle never came way too expensive

love that they have gym and indoor pool

pool area was attractive and well stocked with towels

loved the open concept room and the kitchen/shower

breakfast buffet had a variety of items, kids using the waffle maker

pool and gym were great

i was hoping for more of a variety for the breakfast

breakfast was terrible

the bar and resteraunt was clean and inviting

pool and hot tub facilities lovely and uncrowded

breakfast was great

when we left, the kids forgot to take from their room a cinch sack, but we contacted the hotel and they found it and

also the lady at the bar stephanie made the best margaritas

we were unable to dine in the restaurant and had to get room service

nicely maintained pool

gym and restaurant were great. i have food allergies and the waitress was very helpful.

great swimming pool and a nice area while waiting for a departure flight

good gym and pool and decent if pricey food

my family loved the pool.

airport shuttle. convenient and great staff

i took advantage of the extra facilities in the lower level - gym and swimming pool