all aspects superb. an ev charge point an added bonus

pool is refreshing but lovely and clean with lots of space to sit around the pool

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

wifi only worked in the lobby, not the bedrooms

the kids enjoyed the snooker table

the addition of the bar next door for a lovely breakfast was also fabulous

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the spa was a a nice addition especially on a colder evening to come back to

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

hotel, great location, lovely room, amazing roof top bar and pool

front of house staff exceptional- well done. dip in the roof top pool - all spotless

pool was not heated. so water temperature was very cold.

the gym is excellent

the gym is a joke. is a very small room with no space for anything.

lobby bar was comfortable. service was excellent. breakfast was great.

staff, facilated an early check in and always available to answer questions

comfy beds, very good location, gym was ok; could do with more equipment

easy to park with ev charging too

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

hotel in good location with parking garage equipped with ev charging station

nice bed. perfekt wifi.

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

no gym, no pool, tiny rooms, service is average.

limited fruits at breakfast; cold at reception area; small gym

no food available, not even room service after 2300

a gym

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

en to the bus from/to airport) room is large and all equipments are more than ok gym room on 1st floor excellent

the terrace bar was a nice oasis

our friends' kids had a great time exploring the space

room service

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

garage parking was expensive but included ev charging

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

nice room, great restaurant and bar with wonderful balcony

lovely bar terrace where we sat later and had sundowners

spa was not easy to reach, warm red wine at the bar

great rooftop bar and food

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

excellent room cleaning and room service staff

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

there are ev charging points for a little extra payment

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very, very minor point

4* hotel with proper service, great comfort, good food, delicious healthy breakfast, great little gym, and not stunning but nice views

bar staff were rude when we asked for a beer at midnight, the just said closed- and the

about the size of 2 double beds, when there’s kids in the pool it’s not at all relaxing

the breakfast not included.

the staff were excellent as was the breakfast

continental breakfast was good with lots of choice

good breakfast. too dark in room suggest white paint

lots of lovely fresh ingredients for a lovely filling breakfast

delicious & generous breakfast

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

great gym and work space

bug room , nice breakfast and the location is fantastic

excellent bar staff and delicious chocolate cake

dog friendly, and with ev charging in the garage.

instructions to find garage and ev charging were clear

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

wifi is either free and extremely slow or paid

good tv, good mini bar and excellent service

nice hotel and breakfast was good, ev charging available to use

pool is rather small - no place to sit while the kids

great location with park and playground on the doorstep for kids

rooftop pool paired with the spa facilities were great

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

there was no room service menu in the room and no wifi instructions

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

very thoughtful stallf, allowed us to do an early check in and a laye checkout

also, there was the bonus of an ev charger in the hotel car park

breakfast was lovely, with delicious local products and eggs, omelette and pancakes to order

very nice breakfast

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

great stay and a fabulous breakfast.

the accommodation is excellent and the breakfast was very good

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

pool not available, but present on photos

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

nice garden and pool. close to bilbao. bathroom brand new and clean.

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

there was a charge for spa usage incorrectly applied to our room

view is wonderful, staff was very professional, room was well appointed, beds were comfy and the breakfast was divine

the service in the bar the first night was terrible we waited 25 minutes for a drink which never came as they had