the wifi was down

got free late check out which really made my daughter more comfortable awaiting 6 hours between her

lots of parking

the staff was very friendly and the breakfast was great.

the guest laundry was out of order

water was soapy pricey for one night no wifi

lots of parking and easy access from our car into our room

room was clean / parking was a non-issue / price was right

every day big problems with the wifi and it was louder than hell

room was clean and wifi was fine

shower though and kids running up and down stairwell and hallway at night

everything was great. clean overall, friendly staff, wonderful bed/pillows, nice pool.

2 tvs so you could put kids to bed and still stay up

value, friendly staff, clean room, comfy bed, great gym in this hotel, location is very accessible close to the

, the construction all around niagara region was determined to be the cause of a disruption in wifi service

i enjoyed that i could see the pool from my room and enjoyed swimming in it

the pool was good my grandson loved it

breakfast

bathtub and room service

are clean staff at front dest excellent pool was really ckean ans clear a perfect stay for family with kids and

it is just there is not a lot of rooms with the kitchen so we stayed at the same

think keeping a stock of coins or a way to pay for laundry by card (especially for travelers from the us) is

close to everything breakfast and parking included

very nice place with a lot of supplies for the kitchen and very kind people.

there was a complete kitchen

kids running in hall at 1 am....

very family friendly, great for families with small kids, not overly restrictive for young kids.

the breakfast was actually not bad. it seemed like a lot of food and was packaged nicely.

and comfortable room, and a good breakfast buffet, the food there was really good

spa bath. pool room

a great suite for family having kids, no stairs

you can park in front of your room (free parking), the pool is open and the green garden is refreshing

property was filthy with body fluid stains in bedding cigarette burns also the kitchen was covered with grease

rooms were clean and pool was great. kids loved it. staff were very friendly

wifi was ok, big parking lot, staf was friendly,

parking. wifi. the friendliness of staff. no one bothered you.

pool was clean

location, staff, breakfast

giving us a room close to the laundry and turning the machine the whole night

we enjoyed stay at the hotel . specially spa bah. staff is so nice

the room was clean and they gave us early check in

the wifi worked intermittently

lots of parking

thing that i think needs improvement is the wifi

also convenient parking and entrances to room

the gym could of been much cleaner

should have been included in the price like the use of the swimming pool and gym was an extra money they charged

pool area and the gym are nice

there was although a small gym, but that did not have any windows

pool and staff was soo nice and hotels are soo clean with soo many different sizes of towels

free parking

wifi was slow, room smelt like cigarette even in our non smoking room, would stay here again for

free parking and great wifi

staff and all basic stuff was available in a clean room and the parking spot just in front of our room, can't

free parking and great wifi

would offer a better breakfast experience, but for the price and how close it being near all the attractions

wifi and we were 4 ppl we had only 2 towel

pool was not working. there was no housekeeping. lack of outlets.

proper safety and cleanliness should be enhance esp in the kitchen handling

is great, very accommodating and lots of parking spaces

the highlander is quite, clean and within walking distance (even for us seniors) of the falls, casino and other

was good not too far from the major attractions and fallsview casino

early check in, easy, peasy

room service

the highlander is within walking distance of the casino and

the pool had closed already

perfect location - right by the fallsview casino; lots of restaurants; the falls

my mistake, we booked a room for 4 adults and 2 kids, thinking there would be a pull out couch and there were

wifi was poor, the linen was of poor quality and not ironed at all

and no elevator in the hotel, which was ok for me to walk up a flight of stairs but if you have kids or a bunch

the advertised pool was empty. their gazebo had a rolled up carpet and a dresser in it?!?

cleaner - some towels were stained and the pillows were barely even pillows, they were so flat, wifi went in

pool was not working this season

t expecting much but it met our needs which was big room, lots of beds and free wifi and parking

the pool was not working

free wifi and bottled water

the room was big enough for us (family with 2 small kids)

thanks for reliable wifi

wifi is fast when it works but it s unstable

a microwave, wifi, mini fridge and tv are all provided

plenty of room and a having a seepage space for the parents away from the kids was also nice

received early check in and late check out

room service can be better

room service didn't answer

the restaurant service staff and the room service staff are very friendly

the staff was really helpful. breakfast was really good.

the rooms were old, hotel had a smell to it, and no laundry rooms.

is good hotel size is middle,breakfast is many choice and wonderful,staff is very helpful,swimming pool is

no bar fridge

very close to casino. breakfast was great pool was clean. balcony was awesome

loved the pool

excellent location-walking to falls and casino

only a few minutes walk to fallsview casino and restaurants etc

it's a little outdated. the wifi didn't work and it had very little options on the tv.

the pool and parking lot were clean and linens and towels were also new and clean

walking distance to the casino and a lot of commercial establishments

super close to fallsview casino and olg stage

tv had only 1 channel, fireplace didnt work, no phone, no menues to local restos, parking was extra cost, room

across from casino and only short walk to falls and attractions

the room was clean and comfortable and the kids really enjoyed the outside pool

the pool area was nice

nice good location if your going to a show or to the casino some places are within walking

proper tea in the bedroom no sugar no provision for tea drinkers no access to food after 5 pm, no room service

improvements - the hot water tap for the sink leaked badly enough and in the shower the towel bar was hanging

very close to the falls. having restaurants and casino all within the facility.

upon observation, i asked about the gym and the pool and to my amazement they were open this time around

kids running in the halls not hotels fault.

kids loved the pool

no laundry

the pool was smaaaaaaall

gym pool archades bar friendly staff housekeeping helpful

kitchen could have been a little bigger with a bigger fridge

pool facility wasn't ok

we also requested for a late check out which was provided

, pool , our room with view of city all excellent, did not use the arcade but it brought back

how close it was to all the attractions, king size bed, and free wifi.

there s no safe available. swimming pool was out of operation.

free parking and walking distance to clifton hill

pet friendly and closer to a wide variety of restaurants

parking and security

the pool had no water in it. the wi if didn't work and the outlet by the bed didn't work.

breakfast too early from 7:00 to 9:00 am

i did not get the spa tub requested. the sheets were ill fitting

no pool

free wifi was unreliable which made for some cranky kids

there was supposed to be a pool according to the pictures i think

room service was poor

dated property, pool being filled in, very bumpy parking lot, bathroom extremely dated, limited or no

a pool would have been. nice. no outlet in bathroom for hair dryer

room service should be every day

not all the sprays on spa bath worked

also got the spa room with the tub and the jets weren’t working

spa tub was amazing after all that walking

good clean room, nice personable owner. large spa tub. close to downtown

the daughter allowed us a late check out at no additional cost and the father (shakie) let us park in the lot

location and it was family room ( the room size worked for my kids and i )

walking distance from downtown, falls and casino as well. nice restaurant beside hotel.

this is very dangerous especially for kids

wifi is too slow.

the second day we were there we went out for lunch and expected room service to be completed but only our

nothing to complain about, wifi wasn't the best, however, we got it perfect outside the room and it was kind of

early check in, roman was awesome clean rooms would def go back

no problem with early check in

casino, location, bedroom

parking right in front of our room was a big plus

the wifi was done

the pool is a nice size and the gym is great (clean, upgraded, useable equipment, and good size)

location, room and breakfast

the wifi was on and off and weren't strong enough to be in connect.

all of the staff went above and beyond to help with an early check in and make the stay a pleasure to be there

then i went to run water in my spa bath and it took 3

ice machines didn t work, swimming pool was empty in summer,

friendly staff, large clean rooms with comfortable beds, free parking, good continental breakfast

the spa tub was very nice, the bed was very comfortable, and the bar fridge was quite large

clean room. spa tub worked great

great location and very clean. was great to have an indoor and outdoor pool

no outside bar patio/terrace

great pool

the staff at the restraunt was friendly the omelot bar was good

each room has a little coffee maker it would be wonderful to have a free coffee bar in the morning for guests

booked a room with a hottub and fireplace, by the time we go back to our room on friday night, we discovered

expectations really great location was literally 500m from the niagara skywheel and dinosaur golf and main

also, the parking lot fee is reasonable and free wifi

restaurants, stores and casinos are all near by

a nice place lots of kids tho would have nice at the pool had a cut off time for kids like 8 or 9 when they

clean , well stocked, with all kitchen supplies, all dishes, pots snd pans, they had oil, salt and pepper

the size of the living space and rooms. the kitchen amenities.

wifi frequently disconnecting

we stayed in a king size loft and it was so tastefully decorated with high ceilings full kitchen and massive

it is great if the reminder email explains what the cutlery and kitchen equipment are included

wifi was strong and fast

the room had all the facilities, and parking included

clean room, wifi working good.

room smelt faintly of smoke and wifi didn t work

location was great the rooms were very clean wifi was not good but if you sat outside on deck it was very good

the pool was right outside our door and perfect size for the kids

pool is so small, only eight at a time

the pool was right outside our door and perfect size for the kids

parking is included with your stay, microwave and fridge and coffee marker in the rooms, outdoor pool great

personally i don't care to much, but it's critical when traveling with kids, they did not sleep well due to

the wifi was very slow and the breakfast was pricey :(

friendly, helpful staff. loved the pool.

i really liked that it also had a mini kitchen with cabinets a microwave and a mini fridge a small eating area

great large room with kitchenette. very super clean.

only negative that i experienced were the plastic chairs around the pool area

wifi connection

love having access to the pool and being able to walk everywhere we like to go

location early check in

was clean lovely breakfast person at front desk was very good and the cleaning staff was very

our phones and electronics connect to the wifi right away from previous stay

there was only info about the casino and the the water park

provided at the casino was close but pricey

the gym, the pools, the restaurants, this has it all and in a prime location with an amazing view of

the waterpark, niagara falls, restaurants, arcade, casino and parking was less then a 2-5min walk

my kids had super

good, abundant breakfast, 24 hour coffee station, allowing two hour parking after check out

good breakfast, nice poo, free parking

friendly staff. room service excellent!

a great location close to the falls and were pleased with parking and the value of the breakfast

and quiet the staff was helpful and friendly and very close to all attractions free breakfast and parking

our truck was broken into and had everything stolen from gift cards to laundry

has a basic gym and a pool, offers small breakfast (boiled and scrambled eggs, sausages, porridge from the

staff were very friendly, greeted us at the desk, in the hallway, breakfast - we felt very welcome

thankful for your inhouse laundry facilities

close to the center, but out of the noisy touristic area, close to niagara falls, has parking & wifi

a few little debbie's even options would had been excellent especially for those traveling with kids

wifi

it was a nice hotel,clean,entertain for the kids to play arcade,pool and gym.

pool did not looked clean, the edges need to clean, water was not clear

in the pool don’t bring vest for kids.

all excellent bar the breakfast

everything was great. just not a lot of parking and u should have a shuttle year round

wish the bar below at moe's was open

and bar right in the hotel

swimming pool and gym

very friendly staff, free parking, comfy beds.

room was clean and parking was free

was outdoor in the parking lot, did not feel comfortable

television had a nice large screen and free wifi was fast enough to stream netflix

free parking