the wifi was down

got free late check out which really made my daughter more comfortable awaiting 6 hours between her

lots of parking

the staff was very friendly and the breakfast was great.

the guest laundry was out of order

water was soapy pricey for one night no wifi

lots of parking and easy access from our car into our room

room was clean / parking was a non-issue / price was right

every day big problems with the wifi and it was louder than hell

room was clean and wifi was fine

shower though and kids running up and down stairwell and hallway at night

everything was great. clean overall, friendly staff, wonderful bed/pillows, nice pool.

2 tvs so you could put kids to bed and still stay up

value, friendly staff, clean room, comfy bed, great gym in this hotel, location is very accessible close to the

, the construction all around niagara region was determined to be the cause of a disruption in wifi service

i enjoyed that i could see the pool from my room and enjoyed swimming in it

the pool was good my grandson loved it

breakfast

bathtub and room service

are clean staff at front dest excellent pool was really ckean ans clear a perfect stay for family with kids and

it is just there is not a lot of rooms with the kitchen so we stayed at the same

think keeping a stock of coins or a way to pay for laundry by card (especially for travelers from the us) is

close to everything breakfast and parking included

very nice place with a lot of supplies for the kitchen and very kind people.

there was a complete kitchen

kids running in hall at 1 am....

very family friendly, great for families with small kids, not overly restrictive for young kids.

the breakfast was actually not bad. it seemed like a lot of food and was packaged nicely.

and comfortable room, and a good breakfast buffet, the food there was really good

spa bath. pool room

a great suite for family having kids, no stairs

you can park in front of your room (free parking), the pool is open and the green garden is refreshing

property was filthy with body fluid stains in bedding cigarette burns also the kitchen was covered with grease

rooms were clean and pool was great. kids loved it. staff were very friendly

wifi was ok, big parking lot, staf was friendly,

parking. wifi. the friendliness of staff. no one bothered you.

pool was clean

location, staff, breakfast

giving us a room close to the laundry and turning the machine the whole night

we enjoyed stay at the hotel . specially spa bah. staff is so nice

the room was clean and they gave us early check in

the wifi worked intermittently

lots of parking

thing that i think needs improvement is the wifi

also convenient parking and entrances to room

the gym could of been much cleaner

should have been included in the price like the use of the swimming pool and gym was an extra money they charged

pool area and the gym are nice

there was although a small gym, but that did not have any windows

pool and staff was soo nice and hotels are soo clean with soo many different sizes of towels

free parking

wifi was slow, room smelt like cigarette even in our non smoking room, would stay here again for

free parking and great wifi

staff and all basic stuff was available in a clean room and the parking spot just in front of our room, can't

free parking and great wifi

would offer a better breakfast experience, but for the price and how close it being near all the attractions

wifi and we were 4 ppl we had only 2 towel

pool was not working. there was no housekeeping. lack of outlets.

proper safety and cleanliness should be enhance esp in the kitchen handling

is great, very accommodating and lots of parking spaces

the highlander is quite, clean and within walking distance (even for us seniors) of the falls, casino and other

was good not too far from the major attractions and fallsview casino

early check in, easy, peasy

room service

the highlander is within walking distance of the casino and

the pool had closed already

perfect location - right by the fallsview casino; lots of restaurants; the falls

my mistake, we booked a room for 4 adults and 2 kids, thinking there would be a pull out couch and there were

wifi was poor, the linen was of poor quality and not ironed at all

and no elevator in the hotel, which was ok for me to walk up a flight of stairs but if you have kids or a bunch

the advertised pool was empty. their gazebo had a rolled up carpet and a dresser in it?!?

cleaner - some towels were stained and the pillows were barely even pillows, they were so flat, wifi went in

pool was not working this season

t expecting much but it met our needs which was big room, lots of beds and free wifi and parking

the pool was not working

free wifi and bottled water

the room was big enough for us (family with 2 small kids)

thanks for reliable wifi

wifi is fast when it works but it s unstable

a microwave, wifi, mini fridge and tv are all provided

plenty of room and a having a seepage space for the parents away from the kids was also nice

received early check in and late check out

room service can be better

room service didn't answer

the restaurant service staff and the room service staff are very friendly

the staff was really helpful. breakfast was really good.

the rooms were old, hotel had a smell to it, and no laundry rooms.

is good hotel size is middle,breakfast is many choice and wonderful,staff is very helpful,swimming pool is

no bar fridge

very close to casino. breakfast was great pool was clean. balcony was awesome

loved the pool

excellent location-walking to falls and casino

only a few minutes walk to fallsview casino and restaurants etc

it's a little outdated. the wifi didn't work and it had very little options on the tv.

the pool and parking lot were clean and linens and towels were also new and clean

walking distance to the casino and a lot of commercial establishments

super close to fallsview casino and olg stage

tv had only 1 channel, fireplace didnt work, no phone, no menues to local restos, parking was extra cost, room

across from casino and only short walk to falls and attractions

the room was clean and comfortable and the kids really enjoyed the outside pool

the pool area was nice

nice good location if your going to a show or to the casino some places are within walking

proper tea in the bedroom no sugar no provision for tea drinkers no access to food after 5 pm, no room service

improvements - the hot water tap for the sink leaked badly enough and in the shower the towel bar was hanging

very close to the falls. having restaurants and casino all within the facility.

upon observation, i asked about the gym and the pool and to my amazement they were open this time around

kids running in the halls not hotels fault.

kids loved the pool

no laundry

the pool was smaaaaaaall

gym pool archades bar friendly staff housekeeping helpful

kitchen could have been a little bigger with a bigger fridge

pool facility wasn't ok

we also requested for a late check out which was provided

, pool , our room with view of city all excellent, did not use the arcade but it brought back

how close it was to all the attractions, king size bed, and free wifi.

there s no safe available. swimming pool was out of operation.

free parking and walking distance to clifton hill

pet friendly and closer to a wide variety of restaurants

parking and security

the pool had no water in it. the wi if didn't work and the outlet by the bed didn't work.

breakfast too early from 7:00 to 9:00 am

i did not get the spa tub requested. the sheets were ill fitting

no pool

free wifi was unreliable which made for some cranky kids

there was supposed to be a pool according to the pictures i think

room service was poor

dated property, pool being filled in, very bumpy parking lot, bathroom extremely dated, limited or no

a pool would have been. nice. no outlet in bathroom for hair dryer

room service should be every day

good clean room, nice personable owner. large spa tub. close to downtown

our room was right beside the pool. every thing is close by.

motel got evrything you need for your confort, nice rooms, confortable beds, clean pool, microwave fridge , and

spa bath after a long day of walking made it 100 percent worth it

the ac was working perfectly the staff were very friendly the parking was free (a big + ) honestly nothing

were five with young kids

-off bus), and several coffee shops, and steps from lundy lane (a great spot for families and kids)

additional parking charges for guest, poor wifi in room

was no wi-fi; no phone; only 1 towel bar & no where to place toiletries; lighting was poor especially if one

and wifi was sketchy worked one minute then stopped

free parking, free wifi with good signal

great location with free parking

free parking was great advantage

no problem with early check in

white beddings, and the big windows to help illuminate the room, cleanliness was spot on, superb wifi, secure

kids loved it

kids really liked

we used the pool and the gym and both were fine

kids really liked

the pool is a nice size and the gym is great (clean, upgraded, useable equipment, and good size)

bonus is the free parking

the spa tub was very nice, the bed was very comfortable, and the bar fridge was quite large

the wifi is strong enough to stream a movie

value for money, breakfast included, free parking, all attractions just walking distance, very

quite and comfortable especially with kids

walking distance to the falls, the casinos, and restaurants

friendly staff and free wifi

wifi was a bit slow

needed a get away and brought my 3 kids

and a short walk to fallsview casino

it s our second time and we actually went to the pool and gym (facilities were great)

clean room. spacious. fireplace and jacuzzi were both situated well in the room.

location and pool for the kids

the staff was helpful. the room was clean and a small gym available was important to me.

loved the pool.

clean , well stocked, with all kitchen supplies, all dishes, pots snd pans, they had oil, salt and pepper

full kitchen and king size bed are super comfortable

nice bed, clean, very good wifi.

it is great if the reminder email explains what the cutlery and kitchen equipment are included

the size of the living space and rooms. the kitchen amenities.

owner was friendly and helpful, parking lot was safe and well lit

the free wifi was a godsend as my 5 month son could watch dave and ava on u tube

free hi speed internet and parking

room smelt faintly of smoke and wifi didn t work

everything was spotless, and the free parking was a big plus

the pool is well taken care of, clean

small pool in parking lot. hard as rock double beds and thin non substantial pillows.

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

personally i don't care to much, but it's critical when traveling with kids, they did not sleep well due to

was small for kids only

now the pool and gym was closed so you couldn t go swimming or work out which was disappointed but i understand

there was even a kitchenette

on-site parking 10 usa, slow wifi, this might be due to our room was in the corner.

early check in, room upgrade for free, unexpected room quality

parking and wifi were great

fireplace was out of order,(shut off for safety reasons)

love having access to the pool and being able to walk everywhere we like to go

great location, so close to everything. front desk people were nice. good pool.

our phones and electronics connect to the wifi right away from previous stay

friendly staff great breakfast clean rooms

if you have kids, there's an attached water park and arcade

not just a hotel, a complex of restaurants, casino, entertainment, everything in one place!

they had continental breakfast, a pool, and a gym

there was an outdoor pool and rooftop where you could see nice views and fireworks

very close to all the major attractions and easy access to casino if you're inclined to gamble

like fruit pancakes waffles muffins danish etc opener earlier longer like 6 or 7 til 10 also the pool should be

pool in lobby area hallways to rooms need sprucing up

early check in from the friendly staff which was really appreciated

stay at this hotel for a myriad of reasons: proximity to restaurants, casino and clifton hill

huge plus, they had a laundry service dropping fresh clean bedding each day

the continental breakfast was excellent, the pool clean.

eggs at breakfast could have been not quite as dry

breakfast room is spacey, food and coffee refilled fast, and customer services were nice

we did not use the pool or gym facilities so cannot comment on those but our hotel was within walking distance

gym wasn t well equipped

had to use the laundry facility, gross 100%

better cardio equipment in gym

anchor bar was meh food wise. went to red coach inn and that was great!

the attached bar restaurant bartender was awesome

the kids had a pool and arcade to keep them occupied

there would have been a shuttle to the canada side

we were a group of 9 with 4 kids and their swiftness in checking us in made our arrival easier

had a pool and also a gym

breakfast was not the best

no hot tub! kids loved the pool but dad needed a hot tub

very accessible, nice location, friendly people, easy and close parking to the rooms

room was clean and parking was free

television had a nice large screen and free wifi was fast enough to stream netflix

very friendly staff, free parking, comfy beds.

free parking