noise from the street, bad wifiud83dude15

friendly and helpful staff; superb menu and food, excellent bar and the views over to the firth bridges is

everything excellent. ate in the bar and would recommend the prawn thai red curry.

can hear noise from bar in room but that did nt matter for us

as a guest to get a table booked at their outdoor bar space so had to sit in the room and order room service

didn't get to try the bar meals, but we will next time

it is right next to a school full of screaming kids from morning till 6:30pm in the evening and as i was there

the (blood?) stains on the duvet, the cold room and the non-functioning wifi.

free parking, well equipped rooms, good bar and restaurant, excellent breakfast, nice staff, lots of

very comfy bed , clean hotel , friendly staff , great breakfast , plenty of parking.

a real home from home, near the town center, train station, on the main bus routes and also has parking

location is perfect and no problem with the parking

got back to the hotel most nights to find the carpark full of big vans but managed to find parking within a

clean, quite, the super fast wifi. cheapest

wifi was undetectable.

excellent parking right outside the hotel, nice welcome and very clean comfortable room

in ground floor with windows to terrace and some people smoking and kids playing loud - couldn't sleep early

location, plenty of parking

staff were very helpful. the room was lovely. breakfast was a great choice .

we were then advised that this hotel would not be pet friendly for much longer

kids are welcomed

to the kids play area

of access from secure airports, walking distance to airport with kids

late check out and do not disturb sign on door, both times i stayed cleaning services tried to

the hotel offers a breakfast in a bag for people with an early check in

didn't really work no kettle for a hot drink miniature food size - kind of like half of kids

they wanted to charge an extra £10 for an early check in but relented so that was ok

lots of people hanging out in libby and bar area enjoying

great accommodation, terrific vibe in the food/ bar area

tv was broken and couldn t access the wifi

wifi signal could be better. no other criticisms.

nice pool

perfect location for early flight. lovely staff. great room service.

great gym and pool to get a workout in before a flight

even had a 24 hour shuttle

our room over looking kitchen but can't complain really as it was discounted

restaurant and bar were ideal and breakfast was good

early check in was great for young family

the pod is clean and new and beautiful but if would be good if the wifi is working.

the location is very good if you have pets or kids as there is a park across the street and beach aprox 5-10

if the hotel is to be pet friendly, then there should be a policy about not leaving pets unattended in the room

shower was massive got the 2 kids in

problem was bathroom door, if you go with your family your kids can see your body's shadow from middle of the

in the reception area, there is plenty of seating, also a little bar and coffee station for 24x7 coffee

price, all you can eat continental breakfast, kids eat free, the shower

the fact the main restaurant is not pet friendly as we picked this hotel for this reason.

breakfast buffet had very good allergen labelling and there is an ev charger in the car park

the hotel has restaurant and bar and swimming pool and gym

the gym and pool area is a big plus

it was pet-friendly and staff were absolutely helpful/accommodative with pets.

room service was excellent

the hotel and it looks so beautiful, we enjoyed so much chilling out there and playing with our kids

we ate in both bar and restaurant and the food is gorgeous

there was also no bins outdoors except for cigarettes which is a requirement as a pet friendly hotel

$110 aus dollars for a small bag of laundry. really poor risotto

bags of laundry in reception area

told i could change days from friday to the sun with early check in and late check out, phoned sunday morning

i didn't get to use the gym or the pool, i definitely try to get to next time

hotel has a well equipped gym and a lovely heated pool

wifi didn't work for me ( and many colleagues ) had to get the room key rest a number of times

was very comfortable, room service quick and tasty, nice staff, close to local retail park for some last minute

i needed to get documents printed and they printed them and delivered them to my room, room service was excellent

amazing stay, lovely stuff... amazing breakfast

hotel staff were very accommodating with early check in and late check out

great hotel,lovely clean room, good breakfast and handy for the tram into the city centre

no room service.

there is a bar downstairs which is friendly and open - 5 a pint

room was a little smaller than we expected as it was a pull out couch for kids but we only there 1 night so it

clean, quiet room , comfy bed, good shower, nice breakfast, friendly staff, great value

good area and clean with friendly staff. parking plentiful.

breakfast was nice and good variety

the facilities are great you can enjoy the swimming pool, gym and sauna for free and the breakfast was really

wifi was poor in the bedroom but fine in public areas.

magnificent kitchen staff

and yeah the spa are is terrible, small, fit for reconstruction and with zero hygiene standards

my kids were put in a access room with a shower floor that flooded every time they used it

morning deliveries right outside my room could here hear every bangclang delivery of laundry and food no hot

good location with plenty of parking, nice bar food with very nice talkative staff

daughter is vegan and the staff went out of their way to ensure she had a fantastic breakfast without any fuss

bar prices were reasonable

a real bonus that there was parking near the property

great safe free parking

very comfortable and great to have the little kitchen

the room was exceptionaly clean, bed was comfy, the location was excelent, free parking

was very centric in the town and there was a lot of parking available even though the hotel was rather full

small playground that my kids enjoyed and in a nice area

start to finish the staff at reception and bar and restaurant were fabulous ud83dudc4c also the cleaning staff

was very clean, breakfast is very good, kids playground is near the restaurant

option of booking an early check in would be good, although we did arrive slightly early and room was ready, so

pull out bed for kids was very uncomfortable and pillows were very hard.

breakfast was ok. nothing special.

breakfast was good but they ran out out food quite often and not replenishing it fast enough for

it was a shame that limited time for kids to use the pool and jacuzzi was out of order.

the room room was really well decorated, very clean and the spa facilities were wonderful

everything, particularly the gym and the swimming pool.

wifi wasn't the best when trying to make a voice call or video call

wifi was a bit dodgey but they managed to sort it

food in the hotel was lovely and kids menu has a few good options

parking is good and you can easily get out of edinburgh and avoid the traffic if you leave at a

our room was at the back with the kitchen extractor unit just outside.

a desk to work and decent wifi connection

food in bar was good and breakfast cooked to

us to leave car and get bus into town after checking out in morning ud83dude01, had meal in bar before we left

very low quality of internet wifi, needs to be addressed asap

the bar staff were attentive and helped with drink selections

no notication of wifi, unstaffed between 11pm and 11am

had issues with the booking process- due to wifi problems the booking seemed to not go through and a confirmation

nothing to complain about; the room was comfy and spacious enough, the parking space was available as advertised

property was a homely feeling with bar downstairs that served food didn t even need to leave to property unless

i loved everything but the wifi which kept cutting in and out constantly.

of parking, welcoming and friendly staff and was close to edinburgh and glasgow

there had obviously been some kids eating there earlier who had made a bit of a mess

comfortable on suite bathroom large screen tv coffee and tea making facilities very good free wifi the restaurant

i love that there is a restaurant/ bar built into hotel , makes for wonderful night caps and can walk up straight

very clean, following covid-19 precautions, free parking in hotel grounds, outside beer garden, spacious clean

room was basic but clean and perfectly fine and good value for money with free parking and access to bar and

we paid a little bit extra for late check in which was no issue for them and had a last minute late check out

very close downstairs outside and the stench came in to my room forcing me to close the windows, wifi was poor

quiet. comfortable and clean. easy parking. shops close by

good wifi

breakfast was outstanding, all served fresh, local scottish produce, the decor was so cozy and

faster wifi.

with room service order but we still paid the price of the slightly higher priced item even though we

the bed, duvet & pillows are fabulous-one or the other is usually a pet peeve in hotels, but not here, sooooo

wee room was below some kind of staff quarter, maybe the kitchen

spacious field to play with kids just outside the dining area

bar was quick and full covid regulations were being met on our

making sure the kids were happy

should be informed they are catering for refugees, very noisy room below with kids running up and down corridors

free wifi was good

later than expected, bar was really lively and busy, staff were very welcoming and extremely helpful

lovely modern bar area

the balerno inn also has a restaurant and bar, we were not pressured into eating there, but we did and were

hotel / bar and restaurant finished to a very high standard, food was fantastic, highly recommend the

the bar had a lovely atmosphere and the cocktails were lovely

most comfortable beds and pillows, hospitality tray friendly staff, great skyline restaurant and bar drinks

rooms, super comfortable beds, room service and clean every day

breakfast was tasty, bar and restaurant was lovely and modern

the dining room had been open but we found a bar that served food a half mile away

good wifi

an early check in at 2:30pm instead of 4pm

corridor area stacked with laundry

wasn t the best and lumpy pillows and the room was right next to where the laundry yaws picked up early in

lots laundry in corridor on the way to the room

the location easy to park comfortable bed good size room pet friendly

blatantly lied to about my room which had been booked the night before my arrival as to get an early check in

wifi/internet was absolutely horrible

the wifi was a little slow

staff were brilliant. charged my phone without fuss and bar service very friendly.

no room service and the restaurant closed too early

bar staff gave me lots of soya milk for my coffee

it from the beginning: the really nice and helpful staff, the lovely room with all you need, the bar and the

no significant quibbles with any aspect of the hotel, bar or restaurant.

emails and a phone call to get a response to a question, no one picked up when we called for room service, and

lovely room. comfortable bed. great location. room service.

it was beautiful, clean, felt very homely and the bar and communal spaces always felt so welcoming and nice

there is a really big, well stocked kitchen and a bar with good prices and entertainment

secure, clean and tidy with comfortable beds, en-suite shower/bath and on-site kitchen, bar and laundry

there was no access to kitchen tea/coffee facilities before 8 am

there is a really big, well stocked kitchen and a bar with good prices and entertainment

the wifi on the top floor wasn't great, sometimes it was weak

although we were a couple travelling together with no kids etc

30pm - she was attending reception , the bar and creating sandwiches for the room service

the library was open to relax in if you wanted and the lounge bar too

wifi rubbish

bar next door looked good so must buy something on next visit

and clean, central location, friendly staff, the breakfast buffet was amazing value for money

early check in.

breakfast deal great

loved the breakfast that we paid extra for and the tv was easy to work out as well as the cosy size of the

wifi can only be used at ground floor and breakfast is quite basic.

no wifi in the room

the lady behind the breakfast bar on the saturday did not even make eye contact !!

we loved the little touch of a chocolate bar with the tea and coffee facilities

barman was friendly in the evenings

lovely lobby bar area, lots of seating and board games to play

there is a wide selection for breakfast and still water is always served, a service that i really appreciated

wifi wasnt strong. no coffee in the room either

brilliant room service with the restaurant going above and beyond to help with food intolerances

good location, super service. best breakfast in town!

wifi

ok wifi

i had trouble with the wifi, the fellow on the desk was happy to take time to sort it out for me

tv and free wifi was really nice

wifi in room

no water and the rooms small and beds for kids not adults for twin rooms

welcome drink. the bed. the kitchen. the shower

loved it had a small kitchen with a fridge

should be allowed to leave pets in rooms otherwise the property should not be marked as pet

good wifi

they gave us early check in so we could drop our stuff before he ceremony

was super clean, really central, staff couldn't be more helpful and the food (breakfast & dinner) were both

superb breakfast good evening meals super nice staff very centrally placed hotel free mini bar in rooms nice

allowed late check out but the notice board mentioned late check out with no problem

location, staff , cleanliness, breakfast.

happy staff were polite & friendly & nothing was too much to ask we did not eat or use the hotel bar because we

in the room there was no info on wifi or room service

the bar area and eating area were comfortable and clean very chic

bathroom spotless, lovely shower with spa type shower spray

there was no one in reception or the bar and no way i could see to ring a bell or anything

room service was reasonably priced

furnished, comfortable bed, good quality bed lined, lovely bathroom and soft towels, excellent room

we also added an extra birthday package for 70 which provided us with late check out, balloons, chocolate,

the room service was excellent as all queries were attended to immediately

the food in restaurant was not the best but the breakfast was first class.

shower would spout out boiling water not good for kids

free early check in, lovely staff and good location.

the team also assisted with laundry (perfect for those on a long trip around europe) and even helped my friends

wifi is fast

the kids found the sofa bed less comfortable

the hotel has the most beautiful bar with live music and offered a fantastic breakfast in the morning

the only suggestion is that the coffee at breakfast comes in a jug rather than individual cups

very helpful staff. good room service menu and excellent breakfast.

had room service twice first time kathryn bought it up then two other ladies on the mor ring we were

loved the themed rooms and the brilliant decor in the bar and lounge areas

was exceptionally clean staff we encountered were all friendly especially the breakfast staff location was great

hotel, loved our room, kids loved it also spotless clean, 5 star, loved decor the security in the lifts, only

stayed here twice and always amazing. gym is small but all you need for a hotel gym.

the kids liked the bunk bed

a lovely large bar space

friendly staff, water at the reception, clean beds, fast wifi.

very friendly modern hotel. amazing free wifi

very modern and free late check out and the staff are very friendly

the wifi is fast and easily accessible

were quite accommodating - allowed me to book an impromptu early check in which was needed as i was so tired

phoned to look at room service but was told there wasn t any (although it

mini bar a bit pricey. but bring your own and stick in fridge.

wine glasses in the kitchen would be useful, and a hand held shower hose in the bathroom.

many details contribute to a special atmosphere: vintage furniture, huge windows, chandeliers, a fireplace,

a washing machine in the apartment, as sometimes we arrived late and would have liked to do some laundry

noise from gym beside our room early in morning...room really should be soundproofed.

family after long day, kids like to watch tv, the tv only had bbc channels and none of the other channels

throughout exemplary comprehensive breakfast choices 10 minutes walk from main transport hubs coming into

the gym facilities are basic but u can work up a sweat and do weights easily enough

nice and quiet, good for families with kids