staff didnt wear masks and wifi spotty

there is free and safe parking

big parking right near the entrance

& huge, the bathroom was clean and plenty of clean towels also the carpet were really clean, the parking was

nice big parking on the site

breakfast could have been beteer.

to get to, free parking, clean & comfortable with most of the amenities expected (for a brit, a kettle to make

there was free wifi, a fridge, a microwave, a safe and a huge tv in the room - all included in the price

non smoking room and breakfast

location, free parking and very helpful staff

laundry on site is self service and machines are accepting quarters coins

great breakfast

we did not use the shuttle but they do have one which omg how convenient

everything! the location, hotel,beds, staff and breakfast were perfect!

staff from desk , kitchen staff

if you're handicapped they do have parking spots up on main level while regular parking is under hotel

else was poor, it smelled of cigarettes, the wifi didn't work, the staff were not helpful with wifi and took 1

some rooms are smoking and i was not aware the first time i stayed. no big deal though.

accessibility from parking was not easy

also, the room is supposed to be non smoking, i still smelled cigarette smoke and the room was not airy

complimentary breakfast is not much at all but still a nice touch with small muffins, granola bars, oatmeal

people, a fair breakfast and tons of space in the room

location was perfect for my job site. staff was super friendly. laundry on site was very good.

rooms were clean and spacious but basic, bed was comfortable, the kitchen was spotless like it has not been used

the hole room was shaking staff was doing laundry at 2 am staff has bad attitude.

wifi for phones only, laptop unable to connect.

smoking room stank of cigarettes and they did not even had a room freshener

room, free parking, large bed, room was equiped with everything you need, safe locker, tv, bathroom, coffee

bed and the bathroom were clean. wifi was good.

decent property. good size rooms. good to commute to ny and jersey city. free parking onsite.

no wifi in room

would suggest a bit more of information to be included in the rooms like the password for the wifi or a do not

the common areas need maintenance, such as the gym facilities and workout equipment.

the wifi was poor at times

hot in the hallway; the gym had no ac

liked the sleek design of the rooms, the small but well equipped gym and the vibe of the hotel

all the conveniences in the hotel, gym, restaurant, yobot, espresso bar and modern clean rooms.

no microwave, no laundry machines, the whole bathroom area would not close properly and the shower was transparent

was a very convenient location and allowed for extremely late check out as well as discounted parking

asked for late check out but had 2 bouncers nocking on out door to kick us out

there was nothing special about it, my kids did not like it at all

rooms very small with 2 kids

the room was very clean with lots of fresh linens and towels and the kitchen was well equipped with dishes,

rooms very small with 2 kids

i can't imagine being there with kids though

smiling staff. good gym. brilliant croissants

the rug under our bed also had pet hair still

good location, away from the crowds and near a subway. friendly staff. late check out time.

also was happy the bathroom sink had a good stopper for doing some laundry

breakfast vouchers for the bakery was a nice touch, and the location was super central right near

wifi in room did not work

the receptionist was ok smiling . the bed was comfortable. wifi ok.

no room cleaning service, no working tv, no working wifi, no parking.

wifi doesn't work my room smelled like cigarettes

unswept floors, old uncomfortable mattras, broken tv, non functioning wifi,

gym ok

d not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our

really stunning design hotel located between chelsea and hells kitchen - great location for us.

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just

for under 10 minutes, right on the corner of 9th ave with an abundance of eateries and hell’s kitchen

for staying close to port aurhority and times square, great bar and breakfast area, perfect room for one

great price, good location, comfortable, clean and friendly staff, always smiling and give me early check in

check in staff were friendly and were kind enough to allow early check in

wifi had to be logged into every 24 hours which was weird but wifi was free so no complaints.

nice matin and the hotel are bar none spectacular.

good for a family visiting new york, there was a subway very close to the hotel, and museums for kids are close

wifi was very slow.

best of all it had a gym

wifi was poor

hence, why i didn t know they had a laundry room

no breakfast, just coffee and a fruit bar from walmart.

have proper dishes/cutlery/kitchen items in the kitchenette.

would love room service or to let delivery services deliver to room.

a bonus was the laundry facilities

a great stay at towneplace suites, clean rooms, nice breakfast

the gym was great

i get it that the hotel is pet-friendly, so i chose to hope that they large mystery stain on the carpet next

perfect room with kitchen and clean bathroom :)

the hotel has a gym, but we did so much exercise sightseeing we didn't need it

- rooms are not huge but super comfortable and modern (great wifi, direct to tv streaming)

pet friendly, clean and great location

wifi wasn't working properly but hotel waived the amenities fee as compensation.

also, we were told that you had no rooms at all that were not pet friendly, and that the entire hotel was pet

bottles of water were free, wifi free, and hopi get up to $10 of free snacks each day of your stay

the property is very clean, the location close to times square and hell's kitchen is convenient, and there is

nice location in hells kitchen. close to subway. clean rooms.

paid for earlier check-in as well as late check out and upon arrival, which i thought would be a faster process

consider yourself blessed to stay in the family suite if you have kids with you.

wifi was a little hit and miss.

rude staff, poor breakfast, and advertise late check out that does not exist

where some kids on our floor who where running and making a lot of noise, but we called front desk and they

the early check in requested was granted which allowed the full day to discover the city

very clean. gave us early check in for no extra charge

the bar is great for a couple of cocktails during happy hour after a day in the city

location, right in the heart of manhattan, hell's kitchen

location, soaps, tv, wifi, the hotel staff were friendly

wifi is still being worked on. but i could connect to linknyc free from the hotel room.

no wifi

luggage storage 2 dollars handy to have mini fridge in room which was handy to have wifi password didn't work