wifi could improve!

but spacious rooms, comfortable beds, cleanliness throughout, 24 hr security at front door, laundry facility,

breakfast (available 6 days out of 7) also excellent i would happily book to stay

breakfast was great, too

super staff, super neighbor hood, good breakfast, laundry

wifi good

the wifi was very slow and the connectivity was also very poor.

the wifi was irregular and the rooms were quite small. but everything else was fine

comfortable beds, refrigerator and sink in the room, easy access to toilets and showers; good wifi

also the wifi stops working after some time

onsite dining offers delicious options, and the spa is a standout feature pure perfection

room service was overpriced

room service was great, the room was quiet and peaceful and the perfect welcome home after the

i also visited the spa for a treatment and would live on that rooftop spa if i could - excellent services and

the bar in the hotel is great and vivid, the team was extremely helpful and kind

breakfast, gym, comfy bed, convenience to penn station and koreatown

i first walked in staff seemed stand offish like why this black girl here with her kids

you can use theirs bikes and a little gym too

no gym

the door from the bedroom to the spa bath was open; you could see whoever was in the bathroom going to the

very crowded gym for the space

breakfast service - this is something what has to be improved and than the hotel will become one

d not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our

really stunning design hotel located between chelsea and hells kitchen - great location for us.

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

great resturant bar on site

we didn t eat here but did have some drinks at the bar and it was really welcoming and warm despite the cold

room service didn t have a great variety to choose from for such a long stay it would have been

unlike other nyc hotels, they ve resumed housekeeping, and room service

breakfast room service was such a treat

room was very comfortable and kitchen space was great

location price quiet wifi

small bathroom (double room with extra bed can easily sleep 4 or a family), they have a nice kitchen with water

no disposable cups in room or down in kitchen area.

the hotel offers cafe, tea and beverages, and a kitchen ready to use for breakfasts or other quick meals

free gym passes daily to use crunch fitness gyms was a nice

the hotel wifi (free) was better and stronger than the wifi i have at my own apartment back home, not a

con is the rooms were super small and no room service that i was aware of

explanation on how the roof top bar operates would have been great - we never did get to see it as guests

no room service.

laundry room located in basement, but staff did not communicate this info so didn t get to use it

beauty of old art deco hotel design, butcher and banker bar is stunning and i had a manhattan cocktail for the

if you are traveling with kids, this is a good spot to stay

there was a room service for cleaning every single day and the staff was attentive to all our wishes

with 2 adults and 2 kids in a room and very dated but a perfect base for exploring nyc

we have three kids and got a free upgrade to a room with two bathrooms- i could have kissed the receptionist

didn t use the gym or other facilities

are no ice machines or laundry services, like what is listed online

and there is a luggage room downstairs in checkout day, and computers and a gym you could use (but we were too

having a clean bathroom and bedsheets is the most important thing to me as i travel a lot with my kids, family

the bar and shower.

my kids loved the game room

excellent gym facilities and great games room for kids

excellent gym facilities and great games room for kids

the hotel s health and fitness theme causes me to start using gym every time i stay there

the gym did the job

i wouldn't take kids here not

room service prompt with very nice delivery staff

the room service lady (sorry didn't catch her name) was beyond helpful and left us some chocolates also

room service came very quickly

excellent location and service. very convenient with kids.

well stocked bar with good food choices & a little snug area off the bar area for kids to play games etc

superb staff; large and updated gym; size of room.

excellent location and service. very convenient with kids.

real fault of the hotel, but service in the evening and consequently room service at the attached restaurant

the wifi wasn t ideal but i just relied on data instead

room service was reasonably priced and extra fast

but they are also great with kids

love it! good behavior bar is epic

it's also a pet friendly hotel

wifi is great

bed was lumpy and the wifi was sketchy

there was never any noise in the property or on the street the wifi was excellent and never had any

price, comfortable room, fun wall paper, kind staff that helped with early check in and stored my bag after i

free wifi and coffee is also one of the added value

friendly staff, nice and cozy room as seen in the pictures, very confortable bed and linens, good wifi, 2 fast

great bedding, bathroom, wifi and location.

i understand this is a pet-friendly hotel, i wished they have designated rooms for guests travelling with pets

was very clean but to much smell of cleaning supplies and since is pet hotel all was clean but they should vacuum

of covid 19, there was nu husky puppy, so kids a little dissapointed

i had a teen with me so pool was only optional from 8 till noon

we used the spa for couples massage and amy was the best

staff fabulous heated pool great location walking distance to everywhere and close to train

was amazing, the drinks price with tax was alot and the spa was not included, apart from that it was the best

excellent and being on broadway, what more could a dancer want ud83dudc83ud83cudffc we also had room service

room service was hit and miss, on one occasion we had them knock in the evening when we were

laundry was 4.00 to wash and 4.00 every 30 minutes to dry

of room, fridge in room, gym was well equipped with good equipment, headphones, water, towels, decor was nicely

great location. warm comfortable rooms. great bed. great housekeeping. laundry facility a bonus.

they had a laundry where we could do our washing and there was a starbucks downstairs.

bellboy, chris, was amazing with my kids and really helped me a lot by entertaining them while i checked in and

when i arrived to possibly check in early, they informed me not only was early check in possible they had

room had terrible wifi connection so we had to go down to the lobby to use the wifi

booked the large room to stay in with my spouse and our two kids and it was quite small and dark

maybe not so great for families - small, retro bathrooms not so great with kids!

i travelled with kids and there was a constant stream of people smoking weed by the hotel entrance

small fridge, hob, crockery and kitchen utensils

quite and safe location, excellent wifi, balcony is amazing in the 12th floor rooms.

location in midtown new york with a beautiful roof terrace and 3 very comfortable beds and a kitchen

on check out day, we had a late flight, so they held our bags while we again walked around the city, after a

nice to have a kitchen, but it is quite small, don't expect to prep a five course meal here.

we asked for a late check out due to inclement weather delaying our plane home by a number of hours

bartender at the 24th amendment bar told me she was too busy to make any of the drinks i wanted

was no bar on site for a late night tipple

i was disappointed with not hiven late check out even i was ready to pay for that

the gym is also new and clean with your basics

the bar was not open but there was comfortable seating and an amazing view of the empire state building

the rooftop bar was not open on the friday night we went up and it s also very small but nothing that would

wifi connection is good

no negatives... only that the roof top bar was closed for renovations

restaurant, complimentary coffee and hot cocoa for the kids and great pillows

the wifi in the rooms is not working or it's extremely slow.

pet's urine was all over the room. we had to go to bed with a urine smell and no one cleans it.

come early and staff very nice to early check in with big room

reviews about the property but everything was great, staff super friendly especially russell, wifi worked well

pet friendly

free wifi and cobbled streets- best all-time value hotel in nyc

the roof top bar was a lovely

i wanted chocolate from front desk to take to room but rule is to order from room service.

room service menu features a half dozen restaurants, each time we checked there were different

the rooftop bar was closed for a private party on the night of our stay, so we did not get to enjoy that

wifi, location, service

fees is unnecessary and irrelevant because we didn't use gym and pool

only two elevators, which are also service elevators so a looong wait and frequent rides with the laundry basket

no laundry at site, no breakfast

it is a proper room for a good rest with gym, cleaning and laundry, but not the most comfortable bed or the

great place and pet friendly

the gym was poorly maintained

great location, well run, very clean hotel, small but adequate gym.

the gym being in the basement next to the employees brake room

i used the gym and thought it had everything i needed