the location the pool and the service overall

no room service - had to go downstairs for toothpaste in the morning

had free wifi but also one you could pay for

min path ride from world trade center and one world obervstory)

also had indoor heated pool and laundry and dryer on

is there not to like, rooms were clean, breakfast was amazing, a laundry room available for use

but if the breakfast can provide some salad, it will be great

check in was easy and the rooftop bar was one of our favorites because of the view

i loved that it had a full kitchen and was still spacious

hotel was perfectly located for a 7-night stay with my husband and 2 kids for a visit to the big apple

laundry facility is useful for travelers

en through there was no time to use it)

laundry room and coffee machine

room service was a bit limited

no room service.

awesome water stations, good gym

room service came when they said st 25 minutes. food was really good.

the room was super clean, wifi worked

location free lounge and snacks wifi and usb chargers staff

i should also mention that there's a well-equipped gym for those who enjoy exercising

only dry cereal for breakfast or bread

you said , the hotel offer breakfast but never give us

breakfast is orange juice and muffin in a paper bag

no breakfast like they said it would be and no coffee

tiles broken drunks no breakfast at all

saved on so much stress with flights, staff were incredibly helpful, deli cafe is great, and the bar area on the 6th floor

the bar staff was also very pleasant

we had an early check in with no extra charge and a free breakfast !

the staff was super friendly, allowed us to check in at 10am for an early check in and all were so pleasant

the young lady that works the bar on the 6th floor was very nice and actually seemed interested in our trip and

there is a gym, but most hotels have gyms

in bar needed a few nibbles to be served with drinks

and gym were spacious and products were lux

everything was pricey in the restaurant, room service and mini bar

the hotel extended a late check out for us & that was very helpful & appreciated with our later flight

- pool was closed/broken and even when i explained that i brought my kids to this hotel for the pool incentive the $100 early check-in fee

we asked for a late check out which was no problem and they happily held our bags for us until we were ready to

cost of room service was a bit steep

no room service

asked for a 30 minute late check out and was declined

room service would have been good.

disappointed that they no longer offer room service which they did previously.

morning -- was, yes, we could make out the pretty heavy incessant downbeat from the ballroom and bar and disc jockey below--and jamie had warned us and thus made sure our room was far enough away

room service menu features a half dozen restaurants, each time we checked there were different

no coffee maker in room and no room service

could ve been more breakfast options for $36, like eggs & a protein

two bottles of water every day, map of newyork on the reception, wifi available

wish it had breakfast, but that's not expected for the area.

clean room, good room service and every day cleanin, cool breakfast. i really like it!

strong wifi

the room service is not so good.

loved the location and amazing gym! shower pressure also great.

the pool closed really early so we couldn t use it much and the gym was pretty small

ordered fresh cookies from room service and they brought me 4 small crunchy chips ahoy for

, restaurant hours) - not spotless clean - room service a little disorganized - poor lighting in the

comfortable beds, exceptionally clean rooms. they gave us an early check in.

we were unable to enjoy the lounge/bar looked amazing and welcoming

very welcoming and attentive staff from the entrance to the housekeeping and room service

mostly am adult setting.. not so suitable for families with kids

gym is rather small for such a big hotel.

breakfast at the hotel was delicious, and the staff were lovely and efficient

perfect location, has a gym , breakfast and happy hours was really bonus.

we were then offered a late check out, which was great and

the size of the room the gym is not big but it has enough for a quick workout

wonderful view from room on 21st floor, club lounge access worth having with great continental breakfast and

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

style; location; restaurant and bar are beautiful and spacious; food and drinks quality

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on the 5th floor with a view of the statue of liberty

spacious rooms and comfortable bed. very clean and great facilities including gym and bar.

the staff was friendly without overbearing and accomodated early check in as well

bar was weathered and needs updating

the gym was amazing and also empty, which was a plus

edie on the entrance was so friendly and made the impression of the hotel even better, our kids so loved him

for breakfast were just perfect, as well as complementary vitamin c

breakfast in the morning was a nice addition

clean and pretty spacious room, basic but nice breakfast, location near subway station

no breakfast

there was no breakfast.

would be if we had come coffee/tea and milk sachets in the room with there being a fully equipped kitchen/coffee machine/kettle

little kitchen and courtyard downstairs was a fantastic bonus

they had extra umbrellas for there guest and the kitchen was cute

the hotel offers café, tea and beverages, and a kitchen ready to use for breakfasts or other quick meals

small bathroom (double room with extra bed can easily sleep 4 or a family), they have a nice kitchen with water and snacks which was a nice surprise, breakfast was also much better than i

location was perfect, there was a 15% off discount for the nearby starbucks, the wifi was good for youtube videos, the staff was

2 adults and 2kids it’s little a bit small but we only sleep in the hotel that’s why it’s totally fine

the bed was also ok for my two adult size kids, but not as comfy as expected

adult and two kids very very crowded

appreciate the wifi

we arrived at the hotel, we prepared our kids for a hotel room that would be the smallest they had ever seen because we were in manhattan

in the lobby and above all the hotel manager who is supper nice, welcoming and helpful, had an early check in and they try their best to clean a room for me, really

early check in not available and was sent to the next door restaurant (owned by hotel) to get

when my kids did that i would walk them outside or take them for a drive until

offered early check in

was no room service, and the staff pushed the roof top bar saying it is open till midnight but at 9 when i

the gym is not super extensive, which didn t bother me, but could be an issue for some.

limited choices and times for room service from the rooftop club, but the food is very good

the rooftop bar had a great view

only thing i would say is that the gym was very dirty