con did not work - no cold air fridge didn't work wifi in hotel kept dropping out advised incorrect breakfast

ability to order room service

plus plenty of parking outside

tasty food in the restaurant breakfast buffet was good staff really helpful and friendly free parking close to the arena for

lovely friendly staff , nice and clean , warm and comfortable breakfast was lovely too

a real spa

breakfast was lovely

om 7:00 until 20:00)

the 24 hour room service & the option of having breakfast delivered to our room was fantastic

breakfast was good and plenty of choice.

we had kids running up and down the corridors at 11:30pm

like a decent cooked breakfast but they only offer continental

the car park was full on arrival with a non-electric vehicle parked in the ev charger

no cooked breakfast

kids loved their bunk bed though

a very slight inconvenience with the wifi dropping out a few times but that is all.

the pub, the cafe and the everyday room service.

poor wifi connections

rooms nice and clean, bar was really nice lots of funny signs and games to play

wifi in the rooms is a little weak but otherwise it was great!

drinks at the bar weren’t overpriced like many hotels seem to be

bar and restaurant are a nice addition but i only visited the bar a few times but service was good

beautiful building, lovely staff, very comfortable rooms and lovely bar with great food

we did late check out which was a god send

great bar and eating area and managed to eat breakfast in the garden which was a nice plus

very poor wifi; noisy lift noise near room; car park hard to get out of - barriered

beautiful room, comfy bed, great bathroom, good view. loved the pool. excellent breakfast.

the gym and pool were great

breakfast, reception, gym all staff seemed happy at their work and went out of their way to make me feel comfortable

terrible experience when you have kids or expect a leisurely swim, second it is dirty and grubby, the whole place needs a good clean

staff, tasty breakfast with a lot of choices, car park, room had everything what we needed, sauna+gym

ds were scared)

the food was exceptional and room service was very prompt

flicked from scolding hot to cold constantly while showering which was very dangerous for the kids in particular

friendly staff from reception to bar staff early check in appreciated, especially when the hotel was busy with a wedding and arctic monkeys

lovely clean bar & restaurant with good quality

my visitors are able to use their safe and secure bar

also, late check out option was welcome as i'm not a morning person

early check in provided

charges for tv, wifi, late check out, keeping ur luggage with the receptionst also for a charge

- staff were very apologetic and offered free bottles of water with complimentary wifi and late check out for the inconvenience which was much appreciated

swift early check in

location, nice spacious room, free wifi, parking on site, welcoming staff, nice facilities

the room was large and spacious and wifi was pretty good

nothing - didn t dine there or use the spa though

to home but it was my husbands 40th and i wanted to stay somewhere as a family with our 2 small kids as well, so looked for places with a pool

gym was convenient and welcome, although a little investment would make this much better

the spa and gym facilities. the location is fantastic.

on arrival i tried to access the free wifi but was unable to do so and was advised by reception that there was a problem and it was not

the restaurant menu was quite small and would’ve liked kids menu

early check in. well located and good communication. great sized room and comfy bed.

bar was fabulous food delicious breakfast choice very good staff wonderful - friendly and helpful the room was excellent, very

lovely hotel great staff super breakfast

breakfast was buffet style with good

it was amazing hotel. i enjoyed its gym facility

and roomy sofa bed for kids

clean, early check in (if available), great breakfast for the money.

answered) to discover how to get the code to get into the gym

location was excellent, right next to bars and restaurants in the square and not to far from the tram stop, the hotel was very clean and

extremely helpful night porter, friendly staff , lovely hotel and excellent room service

wifi did not work on either my laptop or phone

didn't sample the bar or other facilities as we were only there for one night but nice and clean, quiet rooms with a

check in, quick service at reception, room ready earlier, bar staff very tentative, bar area very atmospheric comfy beds, hot food at breakfast, on line

late check out time

kids rooms were very small and stuffy

great shower, even managed a soak in the bath while my husband used gym

king-size room - early check in.

bar staff were spot on

staff on bar were the friendliest people we’ve met staying away for a weekend with and their selection of

the bar was excellent

with a bar downstairs and a road outside we expected some noise but even at the weekend the room was very

the bar staff were really friendly and helpful and the room was clean and tidy with no noise from the

we paid an extra £10 for a late check out at midday which was nice

early check in. and a good location.

the bar facilities were a bonus for when we returned from a festival

not too far from sheffield, easily accessible by taxi or car, good price for money and the bar was certainly nice

nice staff on reception ,in the bar and the ladies that serve me breakfast were the best,10/10 ,lovely people

we asked if early check in is possible, staff just flatly said no

breakfast was very tasty

cheap, clean, no thrills, good bar with sky sports, late check out

there were some board games available in the cafe, the kids enjoyed that in the evenings and during the day while waiting for others in our group to get

we also needed an early check in and the hotel did that too

was lovely and loved the spa bath after a hard day

and hundreds of kids in the car park messing about near the cars worst experience ever

staff very friendly and juggling between reception bar and kitchen

it was quiet and not too busy. beds were comfortable. kids felt safe.

no bar no food after graft but that’s due to scamdemic

we also loved the spa the staff were so helpful and kind and everything was easy to find

late check out good

really poor wifi in rooms

inside, when we got there we had been upgraded to a bigger room, it was beautiful, really spacious, had a balcony which looked onto some nature, complimentary soft drinks in the fridge,

warlei did a great job cleaning our room and the girls in the pool area helped me with my pram up and down the stairs

to university so noisy early hours and no milk in room but available on room service request just meant we had no fresh milk for morning

in the room, the top up facilities (milk, coffee tea) on each floor, the showers, the dining and bar facilities = superb (+) in the evening we wanted a snack before going out and the bar staff went out of their way to sort the snack out (+)), liked the snack bar on every floor too (+) the bar is a n ice place to have a drink at the end of the day (+) lovely little bar area (+) the bar is open late (possibly 24/7 (+)location, excellent breakfast, easy check in and even a late bar for residents (+) good bar with locally brewed beers

for visiting your kids if they are living in endcliffe

good wifi

to ask customers for 3 pages of questions (gender, age, etc) as though we were not customers but kids in school before they give us the internet

good food and gym

to find and plenty of parking space

lovely staff on reception and in the bar

no answer when i called for info/room service on telephone

room service and food

the bar was a bit expensive

location with plenty of parking, just be careful of the peacocks wandering about the grounds

fairly priced drinks & reasonable price for a late night room service

location, easy wifi access, nice meal.

poor to non-existent mobile phone coverage, hotel wifi open so insecure

luckily we had drinks in the bar instead

bar well stocked and very friendly staff

staff excellent as was dinner & breakfast

accommodation was very clean and comfortable, food in the restaurant was excellent as was breakfast the next morning

did have to wait a while once sat down at breakfast but we had lovely time catching up with friends it didn't matter

rooms and lovely staff bar next door is a bit pricey not sure if this was actually part of the hotel though

smell was fantastic throughout and the room was clean with good facilities, the bar lady/waitress was really nice and very accommodating along with the kitchen

comfy bed, let us have late check out for free

the pandemic, restaurant was closed, although it's a sandwich bar next to the hotel

it was clean, lovely room with a cool walk-in shower, lovely bar downstairs and fun, friendly and brilliant staff who took time to look after me

we were given a complimentary breakfast and late check out as a way of apology which was not expected but very gratefully received

they host weddings here there was a lot of noise of kids running up and down the corridor all night and doors slamming late at night

to pay an extra 50 deposit which they say it's for extra room service or any damages, this 50 will take 2-4 working days to go back into your account, i

my room was in the old part of the hotel, with no internal access to reception, gym and the restaurant

when we then ordered room service the food we ordered was not available so we ended up eating somewhere else

a very well run hotel with excellent staff, fantastic breakfast.

spa facilities, leisure facilities, breakfast, comfy room,

and check in was a breeze, dinner was really good, there was a pool and gym available, and the breakfast was very good too

access to gym and spa/swimming pool. good selection at breakfast. friendly staff.

great location ! super beds , breakfast excellent , staff first class .

were seated at a table for breakfast that had already been located to someone else

much and no big disappointment but the bar closes 9 pm but a nice pub across the way if you want a

no room service at that time, possibly covid related which is fine.

spacious, wouldn't recommend the on site restaurant go over the car park to pastures if you have kids

had kids upstairs running and jumping all the time

we had some small kids in party and they were so friendly to them

parking

i used the gym on the evening prior to going out, i came back rather full of vodka but i know the room was

breakfast ordered on room service was eventually delivered 45 mins late after a few calls

spa and jacuzzi

location. 24hour bar with snacks available

a wedding so didn't realise until the next morning we still didn't have fresh towels nor had our room service trays been taken away

place quite tired and smells a bit musty gym poor equipment hard to find

pity gym wasnt open rest was brilliant ud83dude01

no gym, very bad wifi

restaurant was closed but we had an excellent bar meal at fantastic value for the money

reception & bar staff helpful, cheerful and efficient.

the wifi,,,i needed to work in the evening and it was just awful

parking facilities, and excellent breakfast in pub/restaurant next door

and light and the staff are very helpful, the tea and coffee facility was very nice, the car parking was good with lots of spaces the breakfast freshly cooked and good

the bar closing really early on a weekend.

only one thing was, the tv remote did not work at all, so there was no tv possible for the kids

was immaculate and ready for our early check in

bar and restaurant favilities excellent

this is only a minor downside though and kids found it fun to go through all the doors

bar had friendly staff and right at town centre

our wardrobe door was broken, huge crack in the ceiling on the kids bedroom (family room) and the shower (although a lovely modern bathroom) didn’t drain

the car park is across the road from the pub, it's a really busy road so if you've got kids or pets with you take care

breakfast was a feast to start the day with—a generous plateful that left us more than satisfied

breakfast was also amazing with a friendly guy serving in a timely manner

we had an excellent sleep in the very comfy bed, very good shower then down for breakfast

plenty of room for family of 2 kids

room and grounds were very nice as was hotel bar and sitting room

breakfast

staff very friendly, great for pets. lots of choices for breakfast

had a fantastic stay, the staff were very attentive, we asked to have a table for dinner in the bar (we had our dog with us) and the table was reserved and set for us

the price of the room service

value for money, breakfast was spot on too, definitely would recommend to anyone staying here at the holiday

at dinner, the room had a comfy bed, great power shower, brilliant free wifi, loads of free parking

awesome breakfast, clean room, friendly staff

menu was poor in the restaurant and we weren t told room service wasn t allowed with our booking as we had paid

breakfast and service was great

the rooms are amazing, the meals in the evening were super delicious and the breakfast was up there with the best too

in at 3pm and the bar and no food served closed at 5

excellent choice for breakfast, top quality produce

of our visit, disappointed further to find out via a phone call shortly before check in, that the bar wouldn't be open either

the qr code to order room service, meals and drinks is a great idea

staff were extremely helpful especially the room service man who brought up our dinner

the carvery across the car park made it really easy to feed 2 kids

parking and wifi was free this place was great value for money and in a great location for food,

the app to order food wasn't working the whole time i was there and there was no room service