staff were very nice the bar and the restaurant were very cozy lovely place to have a drink or something to eat will go

early check in, spotlessly clean, staff extremely polite, food fantastic

early check in and late check out

early check in and late check out

pillows lumpy terrible smell from kitchen expel-airs into room had to keep closed windows and door

having a restaurant and bar onsite was ideal for a solo traveller, especially those in search of a good yorkshire pudding

the bar is shut when not serving food

both the bar and restaurant areas are lovely to relax in

i cant put in a dislike comment box that the bar is only open thursday to sunday as that would be a preference to eat there and not a dislike,

even the coffee bar was well stocked (maybe a mug would be a nice option for us that need a big jump start rather

you were always welcome to sit in the bar and use wifi there, even when it was closed to the public

excellent breakfast and good bar prices.

very few minutes walk from ripon square, where there are lots of restaurants, cafes, and a tapas bar (which is really excellent)

the two girls behind the bar were so lovely and accommodating to me when i arrived

bar maid was really lovely, who checked us in

great breakfast and the owners are

food was excellent and enjoyed in a lively bar area

superb breakfast was included

the restaurant and bar was inviting and bedrooms were comfortable, well stocked and clean

the breakfast was superb as was the food in the bar/restaurant

swimming pool was a let down, very busy full of kids and nothing lije enough seats for the size of the hotel

late check out

staff were absolutely brilliant . hotel restaurant and bar lovely. thoroughly enjoyed stay.

room service was good

50 per bottle from the bar is a bit steep when it was so hot overnight

staff really nice, breakfast was lovely as well

breakfast, hot and tasty food

breakfast was delicious. bar was lovely. parking was easy.

breakfast was delicious. bar was lovely. parking was easy.

location at the bottom of town, easy walking to bars, shops, restaurants etc

agatha christie connection, i was a solo female traveller & i felt so comfortable sitting in the bar area alone, rooms and communal areas spotless clean

we booked the half board package, which was a great deal, they set tables up for us to eat in the bar area with our dog

the bar prices were high: £30 for 2 large gin and tonics, but that is probably to be expected in a

no real complaints. could have put bigger beds in rooms for couples. the bar could be cheaper

the lounge bar was so lovely and had a very welcoming and relaxing atmosphere

r work calls that has been slightly concerning), but the speed

nice hotel and location. spa excellent x

one last thing is the guest wifi is not password protected

spectra xmas deco, the outside of the building was quite magical friendly staff superb room great bar fantastic

the wifi kept dropping out and you had to log in all the time

we liked the idea of declining room service and change of towels in exchange for a free drink

location great staff all very good wifi was good

decided to have a drink at the bar before we went out for the night

wifi very good

bed was comfy,food was good room service was excellent

bar prices are highest we have ever paid , we had one drink only , if prices were more reasonable

seemed to be an inexplicable lack of room service

that the spa was closed wednesday

phone didnt work so couldnt order room service which is what we wanted and needed, so had to go down to reception and given our room

the bar staff was hard to find and not prompt to serve

have liked a welcome pack in my room saying what facilities and room service were available

room service phone was not picked up and l ended up sleeping without a meal,

room service menu much better and nicer than retaurant one

good wifi connection

lovely atttentive staff. fantastic full english delivered via room service

also as i was leaving through the restaurant,i walked by the kitchen door which was open to see the manager(a blonde lady), shouting at the waitresses for slow (-)room 105, the window faced the extractors from the kitchens (+)furnished apartment; excellent accommodation with super comfy beds & bedding, a great little kitchen and lovely lounge (-) fortunately the staff were very accommodating with putting my chilled stuff in the kitchen (-)shortly after my husbands however it appeared that only one breakfast had been put through to the kitchen (-) kitchen closed early on a bank holiday sunday (-)the service at breakfast was very poor and our order was lost n the kitchen & we waited for a very long time and had to speak to staff, this was not something we would (+)lovely hotel spoilt by sleepless night due to noise outside, think from kitchen fan. (-)room 105 - it is adjacent to the kitchen extractor fan and the whole room hums while the fan is on (until the kitchen shuts at

breakfast room service said from 7 on the form you put out the door however this was incorrect and it was 8am

excellent bar and restaurant

we had a few drinks later on in the night in the hotel and they were lovely but not only that the bar stays open for residents on a night time

breakfast was very good and tasty, we took room service on the first day , food arrived bang on the ordered time and restaurant on the second

the staff were friendly welcoming and even though we were above a bar wasn't too noisy

it was above a bar ..

i ordered my evening meal at the bar and the manager arranged for it to be covered and wrapped so i could take it to my room to eat

the bar itself was great too

the food in the bar is great value and tasty

both evening meal and breakfast were outstanding in the beautiful restaurant

picky here: my husband thought the coffee served at breakfast was average and thought they should try another brand

the staff were friendly, a logfire was keeping the bar cosy and the food was tasty

the bar and restaurant are gorgeous, the rooms are too and the bed was so comfy, the food was delicious

of seating in bar area very uncomfortable

fantastic location, spotlessly clean, high quality fittings in the bedroom, bathroom and bar area, friendly as well as helpful and professional staff

it was a bit quiet in the bar area but that was because we showed up late afternoon on a wednesday

food was excellent both evening meal and breakfast

no real bar area to sit for a drink and relax. limited drinks options

bar and restaurant absolutely beautiful

in the evening

not soundproofed; water not hot; cobwebs in bathroom; no mini bar; no room service; mattress too soft; crumpled dressing gowns; no clear info on car parks; their sister

tv was too big for the room i had evening meal room service but had to juggle the furniture around to eat the room in general seemed too small for

dinner menu - only option minimum of 45 for two courses, but a wider choice available for room service

house, the ambience, the garden, welcoming staff, car parking, meeting customer preferences

and comfortable room friendly staff great bar log fire choice of local ale

spa bath was very relaxing after a long journey

room was beautiful and the spa hot tub an added bonus

the spa bath was fantastic and the bathroom and bedroom were both very tastefully decorated and clean

travelled there for an endurance race and the spa bath in my room was amazing

was exceptional the staff were great the room was large and clean and the food was wonderful parking was also

wifi kept dipping out in bedroom but it was not a real problem.

expected private parking as

wifi wasn't great - didn't really work in our room

parking is a bit limited, but it is not a problem because it is in a quiet village.

i was pushed for an answer it might be that because our room was above the bar and front door there was the faintest smell of cigarette smoke lingering in the curtains from

location in village centre free parking with disc ( available free at the bar) really good room overlooking the main street great facilities - comfy bed, fluffy towels, tea

from arranging an early check in, a taxi to masham, even mark jumping in my car to guide me to a parking spot

great friendly staff. great bar atmosphere.

beautiful room lovely old bar great good very welcoming staff

immaculately presented, friendly and helpful staff, nice relaxed bar area and atmosphere

great breakfast. easy to reach from railway station.

no complaints, maybe the bar could have stayed open later. but thats all.

the staff are so friendly and so accomodating, nice bar with food available and we had a lovely breakfast

i was away early so i didn't have breakfast but malcom made a packed.lunch which was excellent

from the room, kitchen roof and extractor staff gave poor customer service, quite a few staff but slow and poor

kids running down the hallway at 6:30am. floor 5, wasn t impressed.

minor quibble is that i find 10 tray supplement for each room service food orders a little excessive

clean and parking

deaway) was lovely and really spacious

breakfast was wonderful

drinks at the bar are quite pricey, but it is such a homely atmosphere it ends up being worth it

we only ate here at breakfast, but the food was really nice and of great quality

the village of middleham was a hive of interesting activity, very good breakfast, especially fresh kippers

service in bar and restaurant excellent

everytime i went to the bar for a drink i was getting charged different prices, it didnt click till the following day

good, very comfy bed. helpful breakfast staff, and good cooked breakfast. room service good.

their room had ample space & 2 sofa single beds for the kids

wifi in our room

good parking and a nice quiet area of ilkley

at least the manager could have given us a free mars bar after late arrival

staff very pleasant helpful good place to stop and also bonus ev charging

ev charging available

very clean, friendly staff, bar if needed and breakfast but we ate at services

hotel has a bar so nice to get a drink after a long drive

no wifi signal in room 9

didn't want to go to the restaurant or bar) and couldn't get anyone

room service and maintenance leave a lot to be desired, at least on this four night visit

no room service meals or other snacks were available

room service

is huge, free and safe

couldn't get wifi in your room unless you paid for it

only slightly negative thing was that we was expecting to have 24 hour room service, but when i looked at the room service menu, it said between the hours of 4pm-10pm

on, fridge

comfy bed, nice location, late check out no extra cost.

due to a last minute booking we really needed an early check in and they helped and catered to our needs which was amazing

really nice bar and rooms very comfy

excellent value for money, great food, lovely clean bar and handy for the airport

nice bar nice food and lovely room

let us sit in the bar area while our room was being prepared