sun beds outside every room and plenty around the pool

there is also a small gym you can use whilst looking out over the sea

small but well equipped gym overlooking the pool and very useful yoga mats and blocks

obvious where the bar was and there are no drinks on display they were all hidden where breakfast is served and

the pool area is beautiful and so relaxing, great food at the pool bar too

funny enough the pizza in the room service was great, we ordered twice

if the hotel could offer room service for corona test would be lovely

the waves at night - the choice of fruit and bread/viennoiseries at breakfast - the big inviting pool

beautiful rooms which most would have fantastic pool & sea views, well designed tiered pools & landscaped areas

free parking just outside the hotel

wonderful home-made breakfast with much choice served on a beautiful terrace

we spent most of the time around the pool, enjoying the

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

view of the sea from the garden, pool and loungers make it a peaceful place to chill

of activities and places to eat out, to an extra cup of delicious coffee, help with laundry or just a friendly

wifi was only working

the wifi wasn t the best either

parking very hit and miss. small apartments and way overpriced.

was excellent and value for money and the two staff running the kitchen bar were very accommodating the cleaning

value for money clean with all mod cons beautiful pool staff friendly loved the location easy walk to harbour

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the bar is also really expensive

the time it was still honouring past bookings so a lot of lillos in the pool,

breakfast and pool bar service

was located close to cocktail bar and was a little noisy at night to sleep

d issue was fixed very quickly when i mentioned it though) word of warning - if you order room service and intend

breakfast was excellent with a welcome from the staff each morning, definitely happy to be working

restaurant and bar were modern and fun with friendly staff and decent food - all pleasant

really enjoyed using the large gym that is situated opposite in the community sports centre

the room service for breakfast was excellent and always served on time with hot coffee

staff were absolutely lovely, especially with the kids (3 & 8) and the whole place is absolutely spotless

probably not a good place to take kids

spa shouldn't have been closed sundays - people are on holiday and expect to be able to use service

loved that i could walk out back patio door to the pool, bar and restaurant

local to all restaurants and good gym but not in the hotel

no room service.

no wifi in rooms and noise very early in morning mainly from kitchen

is great, pool, beachfront, breakfast choices were fantastic, cleanliness throughout the hotel, accommodation

breakfast with great service and able to supply my diatary needs

it s quiet with being adults only and only 25 suites, it was just what we needed

early check in/ late check out and all other requests w/o any problem

breakfast

the breakfast menu is provided all day so if you fancy brunch instead you can have that, you can have

wifi was not available in room! it was available at reception, but not worked well (too slow).

location lovely breakfast included, huge selection excellent entertainment included lovely toiletries included

the best part was the kids entertainment

the best part was the kids entertainment

great hotel location quiet lovely walks we had bed and breakfast very good

the hotel and staff were great, it looks really good and has a lot to do for kids and couples.

when i went for breakfast i got told that it was not open yet and they told me to go to the bar and i could

very nice facility, close to the beach, clean and friendly staff. animation for the kids

kids areas could do with improvement

the pools etc were just what we needed and the activities were perfect for the kids

kids loved the table tennis

do check out their wellness spa area as they have outstanding services and they cater to every need one might

next to the pool is a small playground, mini golf and table tennis

pool and gardens around pool area with small children s playground, giant chess board and crazy golf around

breakfast was excellent, choice, quality, best we have had.

the breakfast and dinner were delicious

from check on staff to waiter's and bar staff all so friendly and welcoming, spotless and great food and drink

wifi was the only downside very slow.

wifi touch and go, especially in the evenings

nice little gym area available

was exceptional at arranging reliable taxis, letting me have late check out and baggage storage

out of town so a bit dead and bar area equally quiet - looks like they rely on bus tours coming in for meals

parking area

poor wifi connection.

over the sea and volcanos from the balcony and rom the very large common terrace, convenient bar on the ground

available all day for all inclusive customers including breakfast, lunch, snacks, dinner, pool bar and

-when using the laundry services one of the machines was broken for a significant period of days, which obviously

matagorda shopping centre 3 minutes walk from the hotel, with nice restaurants and bars if you fancy a change

excellent food, pools etc

it would have been amazing to have heated pool, other than that, we loved everything.

location and friendly staff, nice pool and plenty of parking.

washing machine included would be fantastic the kitchenette was a little tired around the edges

equipped kitchen

loved our apartment: spacious, clean, large sunny balcony (in the morning) and a view over the pool

pool area lovely and plenty of sun beds

friendlenses of everyone reception and bar staff down to cleaner.

the hotel has a gym and washing machines

beautiful pool area and fantastic that we never had problems with getting a sun lounger

day which can be enjoyed in the lovely surroundings of the dining area which looks out a the pool

having young kids their toys, blankets and feet got very grubby every day

and all facilities were excellent from the swimming pool areas to the lobby bar, the spa and the gym

counterbalanced by the following major points and are not adequate to a 4stars structure: - the wifi is working

for adults, where we went every day and the family zone with water slides, play area and outside spaces which

room, pools restaurant bar all premises are new and clean

promenade and marinathe staff are friendly and courteous the tall gentleman behind the lobby bar was a great

spacious and confortable room. well equipped kitchen. refurbished bathroom.

liked the location, parking options, the apartment was clean & the towels been changed regularly

property including play ground, tennis court, astro pitch, table tennis, indoor and outdoor pool, gym

kids upsolutly loved it and nice bonus was the football area,gym and entertainment

kids club, the slides or the kids

wifi was very poor. i would definately expect it to work better in a hotel of this level.

staff, very clean apartment with pool views

gym is great it has what you need for such a small space, however cardio machines not switched on

haima bar is really nice, but the layout of it means that when you walk in alone, it's like turning up

also the checks and requirements to book table for breakfast

t disappoint, staff were unbelievable, reception, guest relations, cleaners and the most amazing bar

the buffet dining room was a little uninspiring compared the the breakfast terrace - more natural light would

my husband was really impressed with the gym

spa treatments were really relaxing

t find a warm swimming pool apart from in the spa which you have to pay 25 euros to use

adults only entertainment was a little subdued

breakfast was good with huge selection of food, fresh juices and not bad coffee.

lunch at pool bar delicious but buffet under par on variety and quality

hotel and facilities but very disappointed with buffet breakfast and dinner

wifi strong enough to hold a couple of ms teams calls, only a little jittery

breakfast was not good

bar was welcoming and served good coffee

liimited selection of breakfast items

was nicer than at the gran arrecife hotel and the wifi was much better, with a stable connection for work, which

the wifi connection was quite bad - it took many attempts to connect.

the kitchen could do with a few more utensils such as a properly sharp knife and a sieve, and a few

the wifi worked really well and it even had laundry facilities

it was well equiped (full equiped kitchen, washing maschine and coffee maker) and very nicely furnished

wifi dropped in and out a bit and it was dark under the cooker hood if you were using it at night

the wifi is good quality and the air conditioning worked fine

wifi fast enough to watch movies too

nice programs for kids and adults

all the staff we came across were so friendly and welcoming from the restaurant and bar staff to the porters

we had a lovely view of pool and the sea

breakfast was good with a big selection of food for all tastes

great hotel and amazing breakfast

the breakfast was excellent.

the beddings, the wall art, the local gofio and orange sweets for breakfast casa de las flores is an oasis

outstanding freshly prepared and beautifully presented breakfast around a large table enabling us to share

the service was the best and the room (suite with the pool) as well

there was no room service - a basic for 5 star

wifi worked intermittently.

the heated pool was great

the bar another bar is needed

because of age i am the holder of a disabled parking blue badge and the hotel gave me a parking space almost

excellent breakfast choices

pool, facilities and staff

pool area very clean and comfortable

room service charge 5 for a bucket of ice

presume monzie is restaurant & bar manager as she was always there and simply lovely to everyone and like wise

our suite had a lovely new kitchen and the bathroom was immaculate

the breakfast was excellent

hotel wifi did not reach our room which was a big disappointment the hotel staff appeared uninterested

good wifi

the kitchen had everything we needed, and the living space was generous

our kids had a ball

the kids clubs are great and offer lots of variety each day

breakfast fantastic, good location.

i was impressed with the choice of food at breakfast, the friendly & helpful staff and the comfort and cleanliness

balcony with laundry dryer, we just brought our laundry pins

the children had great fun in the water it was very safe we would have liked to have had free wifi in the

kitchen utensils and pots would have been useful

resort for families with kids

vegan options at the breakfast, very nice staff, good gym

wifi only applies to 1 device per apartment, even tho we had a 4-sleeper apartment

if you have a late check out changing and showering in the laundry cupboard isn't ideal.

a welcome pack with details of how to call reception or order room service and also a menu for room service

you could also order drinks and snacks via a service phone from the adjacent bar and they arrived very quickly

location, friendly and service minded staff - from the ones in the reception to cleaning to bar staff

pet friendly

), breakfast was very good and the spa was perfect

specific ground-floor room was close enough to the reception bar to pick up some noise, which didn't bother us

congratulations to hsk, f&b, guest experience, front office and pool staff

the breakfast is very good

the wifi doesn't work so good

the gym is well-maintained

that hotel was adults only

was excellent, adults only a bonus

awful gym

nothing really, maybe a bit too noisy bar opposite, but it is not this amazing hotel's fault.

that can’t use the kitchen.

not use the fridge or kitchen pillows were very thin and uncomfortable mattress was very hard music played in

they have a “all inclusive” approach, so the kitchen and fridge are not be used bt guests

for 20 euros a day, and they have a private chef that coocks all the meals and cleans all the kitchen and the

of the meals, but people who did looked happy ud83dude0a i had to work 2 days (8hs per day) and wifi connection

breakfast was delicious

bar staff great and entertainment (gino) so much fun

- quick and easy check in - fast, free wifi - great quality starters, mains and salad bar at the buffet

renovated apartment directly on the swimmingpool with private terrace with table and sun beds, kitchen fully

with a very nice and clean structure, with many good facilities (swimming pool, rooftop, bars, gym)

location , clean, staff , food, waiter service in pool area

i enjoyed the spa facilities also

good free wifi access in all areas of the hotel meant i could still connect with family at home

the pool was excellent and we all enjoyed the variety of the buffet

pool bar is very good

delicious cocktails and snacks at happy hour in the bar every night, it s the small touches that really make

would be great it you could just tap your card and pay for drinks at the bar

parking was easy and when our hire care refused to start, the hotel receptionist sorted out the

the gym lacked some equipent

nice pool and bar area

special shout out out for the kids club entertainers

i was with my kids

bed apartment in the annex was big and comfortable and overlooked the pool so we could watch the kids swimming

lots of parking

age of people about 60-80 years in general but also we sow some cools with kids