i was expecting a larger pool but most people probably are not the swimmer that i am.

we were able to have a late check out as our flight was delayed. that was helpful

wifi was spotty

t sure if this is just during renovations or permanent)

great facilities: 2 gyms, well equipped and clean, nice pool

room was large, lots of parking for our moving truck.

the room was clean and comfortable, i was happy to get an early check in.

those kids are too playful sometimes. they should maintain and quiet at night.

convenient for families and kids

breakfast

free cereal offered at breakfast, very good shuttle service, although the van could use some loving care

great breakfast! good sized room. pool great for kids.

a little noisy when the kids were left unsupervised.

some alone time away from the kids

pool was great

small gym, small pool and no hot tub, also no hair dryer in rooms.

very friendly desk staff and breakfast staff

loved the well equipped kitchenette.

although there was a grab bar and a bath mat, i still felt that i cdnt let my guard down

the kitchenette there was perfect for our requirements

they shifted us to a bigger room, i asked for some support on late check out, they gave it to us

buffet like other locations in other cities and i was expected more options and variety and open bar with this price

no extra charge for parking and fees were all inclusive, no hidden fees

ckup truck)

parking lot: e-charging stations were significantly closer to front door than handicapped parking

easy access from 417, great parking, close to everything we wanted to do!

excellent breakfast

on the tv, pool, free wifi, breakfast was decent, very clean room, kitchen in room, crib was in our room

pool too cold.

stocked kitchen in the suite was lovely, the bed was comfortable, it was nice to have a couch in the room

the pool was great and having the full kitchen is a major plus

kids loved the pool

breakfast food not enough option, bacon is overcooked

the pool was great, readily available bbq and picnic tables. great location to tanger outlets

the pool and hot tub/spa was especially enjoyed by my kids as the pool room is always warm and nice

location, cleanliness, breakfast bar, gym

gym is modern and well equipped

there is a pool with a hot tab and a gym

rooms were super clean, the staff very friendly, and what i liked most was the pool because it has many windows around it and gets sun during the

the bathroom, it would be good to have a safety bar in the shower, the light around the mirror lit the room but the mirror itself was dark

rooms were nice, good water pressure, nice to have bar fridge and microwave en suite

clean and modern rooms. good selection for breakfast.

noisy kids in hallway after midnight

having very noisy teenagers on the top floor, the noise made by these kids was horrendous, and although i complained to reception twice they still continued until long

no parking, pool or gym

the wifi was accessible from everywhere in the hotel and the rooms

room service from adjoining restaurant would have been a nice option

room service is not up to the mark

we wanted to stay at the bar longer, sadly it closes at 10 but zero complaints!

didn't like the fact that in the four nights i stayed at the hotel, room service never cleaned my room

breakfast, bar and bar staff, location

staff at the front desk and the bar are magnificent

the restaurant is on site and does provide room service

the water in the pool was too cold.

front desk staff and room service was excellent

pool was clean and kids enjoyed it

breakfast was a little cold.

very nice hotel, great pool and fitness center,staff very pleasant

the gym was excellent and offered both cardio and weights

room service took over an hour and was cold so a bit disappointed here, but otherwise, everything

allowed access to microwave, use of mezzanine for meetings, has swimming pool access, great customer service

the breakfast was sooo good !!

kevin in the bar was quite the character and created a fun atmosphere with the other guests for an enjoyable

2 bedroom unit is nice and roomy indoor pool, very hot spa was

there was only hot water in the bathroom sink

wanted to book a hotel with a pool and playground for my kids that's in downtown ottawa

lovely bar with friendly staff - kevin the barman was great

have laundry room in the basement, $1

the kitchen was fully furnished and ready for cooking

we rented bachelor suite and deluxe suite and the rooms were big and with full kitchen

we also enjoyed the on-site bar & restaurant

didn t work in certain areas of the room, like when i was in my bed i would only have 1 bar of wifi

the restaurant and bar was not open which was disappointing as i had planned on eating and drinking there before

room service needs work

we found that we had been given a complimentary room upgrade and a free breakfast voucher, which made our day

i guess ... a pool and/or hot tub would be nice and a bar just to have a drink and watch a game.

we had antibiotics for kids that required fridge so staff kept our stuff in their kitchen

cocotte, the hotel's bar & restaurant, is a little on the expensive side but the brunch was really good, and it's a

kids enjoyed the pool

sket, ping-pong)

were woken up both morning by screaming kids outside our door at 7:30 am

the staff was friendly and the onsite laundry was a nice surprise

any delay and everything was spotless and worked perfectly, be it the shower

hotel, friendly and helpful staff, comfortable beds and nice big indoor swimming pool for the kids

as always with room service not hot enough.

spa area was not up to the mark. shower by the pool was broken.

1) smelt like dirty feet or hockey bags restaurant staff was rude when i ordered room

gym and pool. clean and quiet accommodations.

great facilities. amazing swimming pool and gym

it was very convenient to have the restaurant and bar on site

lots of pool booking available

the bathroom and kitchen sink looks old and no breakfast.

same with the gym, we can hear that someone is running that we woke up earlier

with hot items and waffle maker, 24 hour tea and coffee, warm pool with hot tub, laundry facilities, big rooms with 2 sinks, microwave and mini fridge

nice gym and facilities

we were halfway through a fairly long road trip so chose this hotel for a stop where we could do laundry and organise ourselves for the second leg

the breakfast area was busy but only because it s a really nice breakfast

elegant hotel, historic building, and has a great gym.

should make an effort to seat families and kids is a reserved section of the restaurant

the breakfast buffet was ordinary, but it certainly didn't stop me from eating!

love the in -room breakfast

suite, unexpected as it was an upgrade super nice pool and gym professional and friendly staff beautiful views, perfect

bed, large and comfortable room, friendly staff, good breakfast, excellent drinks selection

instance, i didn’t know about the exclusive lounge on the fourth four for free appetizers and breakfast until we checked out

room rates include breakfast in the standard room rate

breakfast was not as expected as fairmont standard

hotel has a beautiful terrace bar that looks out over the canal and park

my kids were freaked out and i was worried for my car

rating is due to covid restrictions around the gym

only thing that i didn t like about this property was, you have a mini bar in your hotel room and each item has a price to it, i m glad i found out by scanning the bar

room service due to covid

our kids had to walk by a man in a a drug induced manic state deficating and urinating on the street

spa suite – king bed

close to where i needed to be & a great free hot breakfast! friendly staff too!

breakfast was just phenomenal

the breakfast was very good and the room was updated and looked wonderful

the stay included a decent breakfast

the free breakfast was very good and well stocked

it was inconvenient with 2 little kids

d room service) menu looked terrific, but didn't deliver in terms of quality and the food was

hotel is beautiful, the room is amazing, and the facilities such as the restaurant, gym and lounge are so

gym is way too small, the bathroom showers could ve had better tiling and a glass door

amazing espresso bar and breakfast

good breakfast and laundry facility. rooms are ok, stuffy. bathrooms were clean.

gym small, but at least there was one, which was nice

food selection was already depleted not even halfway the breakfast time

we were over joyed to find a laundry as well

breakfast was good, the staff were very friendly

the wifi is fast 3

lack swimming pool, the gym is not suitable enough and lots of homeless around the property and only a microwave was

the location was great and the room service staff were very helpful and friendly

from the outside of the hotel hall way has been painted a depressing dark grey & dirty carpet kids playing in parking

we went with kids

the queen suite with sofa bed does not have a kitchen

everything you needed was within 3 ks coras canadian tire walmart casino and within 9 minutes of my daughters restaurant la doce vita in little

pool was great for the kids to unwind

i arrived there was old food in the fridge and the kitchen had not been cleaned

there was quite a lot of noise in the hallway with kids racing up and down - but not the hotel's fault

breakfast was good and started at a earlier time

the spa bath did not work

lovely room with a spa tub. very clean and comfortable.

great location for walk into the city, useful microwave in the basement, good breakfast

the breakfast was good, but not really that hot. the staff was really friendly.

clean, quiet, fast and courteous servives, great affordable breakfast, plenty of

the pool was relaxing extra touch

breakfast serves till only 9.30.

we also enjoyed how the swimming pool had salt water and not typical chlorine

if you have kids, there is a nice pool for them to play

but the breakfast buffet was just amazing

casino is huge and loads of fun

snack bar opened passed 10pm

was super comfortable view from the room was amazing food was great at breakfast bar was friendly walking to casino was 1 minute

room was comfortable but didn't like location facing parking lot.

gym facilities, comfortable bed, nice big room on secure floor. very quiet and great staff.

and they always allow late check out for me which i truly appreciate

i wish i could have seen the hotel bar but it was closed

very comfortable bed - large room, very clean - cozy with a fireplace and a leather sofa - large spa bath + they had a free shuttle to the casino

i have 18 years of serving experience and she could have just put us under a spot at the bar on the computer snd let us sit with our friends

breakfast was good with too many options

location, facilities, breakfast included

gym access and breakfast included

some odd meat paste or something with the included breakfast

the gym is available 24 hours

no pool, only hottub outside which closes at 10pm :(

the room was nice and comfortable. the pool was beautiful. love the fire outside!

the outdoor heated pool/hot tub

spa experience was outstanding! personnel very friendly and helpful!

was a cute little hotel with a beautiful spa (sauna inside and large hotubs outside) with lots of seating

we really enjoyed the spa it was a nice area to relax and disconnect

spa experience was outstanding! personnel very friendly and helpful!

wished that the spa area was open until 11pm instead of 10pm but that would be it

space for parking , parking places are too narrow

�tZ

breakfast ends at 9:30, too early in my opinion.

the gym was perfect

breakfast was included and lots of staff to help out. pool facilities and gym was clean.

a lot of choice for the breakfast

good breakfast, decent gym, clean facility

breakfast selection was great as well as the coffee

for a *** stay, it wasn’t bad at all. the gym, food, and room were all good.

ample breakfast - not an employee hovering over the choices as you decided what you wanted .

paid ev chargers were available and functioning

cleanliness and comfortabilty with excellent breakfast