they have wifi but not signal breakfast not satisfied

my husband missed his free muffins for breakfast. but we understand it was a covid 19 rule.

parking was good, too

easy check in check out. plenty of parking. continental breakfast included.

there is a free continental breakfast and also free newspapers

there is no clear notice about extra charge for pet on there side, or no where

beautiful upgraded bathroom and well stocked kitchen area

price of pet accomodation

love the small hot tub, exercise room, and pool

ike shouting on me) we are booked out

was simple and good coz u can make your own waffle, so the kids enjoyed

free cereal offered at breakfast, very good shuttle service, although the van could use some loving care

there was a pool and free parking and the rooms were well maintained the overall guest services were really

wifi connection was poor

no pool but i get it crazy times where living in

the kitchen was nice to have, and living room / desk space in each room is a bonus

isn't very close to the airport at all and the airport shuttle doesn't start to 6am so if you have an early

internet wifi speed a bit poor an extra charge 4.95$ if you want more speed.

although i didn t use the kitchen that much, but it was very nice and clean, there was a microwave, dishwasher

wasn’t well cleaned after it was used by the prévu sous customer, there was kids stuff under the bed

comfy king size room with kitchen, sofas large bathroom with double sinks

the gym and the swimming pool were also cool as my daughter enjoyed her time here

the gym and the swimming pool were also cool as my daughter enjoyed her time here

pool was warm and surrounding chairs etc

excellent location, free parking, good room, and comfortable bed.

the restaurant and bar area looked wonderful

i was not able to get a late check out.

bed and bed sheets, small kitchen.

we were able to have a late check out as our flight was delayed. that was helpful

couldn't connect to wifi. wish it have more coffee along with decaf.

free wifi, which should be the case in all hotels, was also a lovely touch

the option to wait for the room to be cleaned or given a room on a lower floor, but that was a pet friendly room

the beds were very comfortable and we got a very good room service

wish breakfast was included with the room price.

had two kids and had to carry everything up to the hotel

good on site restaurant very helpful staff ,guest laundry ( a must for road travelers

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

we booked 2 months early and were told the only other available room was beside the gym so it would be worse

room service failed to come twice

(the pool was of a good size)

wish the pool was deeper

my family especially the kids love the location

we were very happy and even asked for late check out, and they let us stay until 1pm

the wifi was slow, and attempting to charge for faster speed is ridiculous

the pool was wonderful as well

the restaurant is on site and does provide room service

right downtown and they are pet friendly

a bit pricey, breakfast was not great. need better shower heads

but as a young family with 2 young kids, the bathroom was very small

got a gym and swimming pool, aside from being central

very welcoming and the pool was amazing

the pool spa and the park for the kids

pool was not functional, my children made the choice of the property specifically because of the

limited bar opening times

layout of room..and kitchen

not only pet friendly, there is dog walking places near by, super important if you travel with your pet

pool room service and punctuality helpful and kind staff

to include breakfast

breakfast

kids room

- buffet breakfast at spin bar was worth the $30/person

wifi was spotty and the elevators were out for a few hours (7 flight walk up) and the front doors

the gym was not so nice, for such a good hotel, one should expect more.

staff gave great recommendations and accommodated early check in

wifi didn t connect, the outlets on one side of the bed didn t work, bathroom was really

laundry facilities helpful, on site parking reasonable

be glad when valet parking and room service are available, again.

for a couples outing without kids

great staff, good price, clean room. room service was prompt, food was hot.

clean faciities and well-stocked gym

nothing for the kids to do in hotel....no pool.

location, early check in and late check out was perfect, food at the restaurant was excellent and the coffee

pricey, in my opinion, and also the kitchen closes 9:30 pm so no luck getting any late night room service snacks

well located, super comfortable, nice space for kids (basket, ping-pong)

good gym and pool facilities

wifi was terrible

i requested for the park view but my kids freaked out of the 8 spiders they counted from outside the view window

great location. comfortable beds. clean facilities in gym and pool area.

the pool and hot tub were very fun for the kids

we went to ottawa to enjoy the nordik spa in chelsea which was a pleasant 20 minute drive

have to pay extra for high speed wifi and the regular speed is almost unusable.

excellent place to stay amazing breakfast and great location to stay with family and kids

limited room service menue at a hotel with excellent food in the restraint

excellent hotel. everything. loved the kids play area pool, services etc. everything

we ordered room service for breakfast

kids enjoyed the pool and fitness facilities

as it turned out these problems and our difficulty getting access to wifi or using the phone for outgoing calls

old no spa so sauna cold water indoor pool short staffed with many delays restaurants with poor food

breakfast was not as expected as fairmont standard

girl who was at the spa reception

really enjoyed the selection of foods at breakfast

pandemic rules, hand sanitizers, plenty of towels so no need for room service

pool was great as was the gym facility restaurants were excellent and the servers were friendly with the children

hotel, good restaurant, friendly staff, good gym and pool, very comfortable bed, excellent location

came in but we went into get something to eat and no one was around so it was easier to phone for room service

its just a pet peeve to have to pay for parking when you stay at a hotel.

wifi went off for 24 hours

the pleather chair in our room was work and peeling, the kitchen counter had stuck-on mess/residue that wasn

the kitchenette doesn't really have any appliances, you can barely make yourself a coffee and maybe

breakfast did not serve in this hotel as staff mentioned kitchen under renovation.

it has a kitchen, a bathtub, a stunning view on ottawa

the parking is cheeper and easily accessible it will be awesome if they provide in room care for kids

the only reason for the low facilities rating is due to covid restrictions around the gym (not open) and very

my kids were freaked out and i was worried for my car

room service availability, it would have been a nice gesture to provide some compensating factor -

mini bar could have been free!

hotel faces a very noisy bar

i had to nitpick, i'd say the room service / cleaning service could have been better

wifi has some connection issue, but staff managed to have the professionals to help us solve the

the cafe with bar is wonderful addition

more coffee packets please. room service offered later on a sunday night please.

spa suite king bed

fireplace is a nice touch

wish wifi was a bit faster.

not a very comfortable bed, bad wifi (weak signal and regular disconnects).

the swiss hotel was charming, clean and cozy, we had a nicely decorated room with a fireplace

stores have moved into rideau centre, leaving many store fronts for lease and a hangout area for kids

i like the gym, the pool was well maintained and accessible, but narrow, so it was difficult to get space

gym and pool facilities were great

we had a lovely time. enjoyed the pool and sauna

gym and caffe in the room

pet

room service menu was lack lustre

love the location, very kids friendly, and the room was very clean and spacious.

i had complimentary wifi and non-alcoholic drinks in the room as

chocolate croissants for breakfast aren't for me

free parking

we were halfway through a fairly long road trip so chose this hotel for a stop where we could do laundry and

room service is bad, breakfast is below expectations and no enough space for breakfast

disappointed , breakfast excellent , 24 hrs good coffee and tea complimentary to all, also have laundry

not to mention, the breakfast was great

the morning breakfast has a wonderful variety

great gym and laundry facilities

no room service - no slippers

gym and pool. clean and quiet accommodations.

has everything for a family! pool, laundry, near by mall and restaurants

there is a laundry room and a small gym in the hotel

dead bee inside room and dry leaves, given that 2 small kids along with us

fireplace in the room didn t work

the location was great and the room service staff were very helpful and friendly

the staff were amazing and there s a laundry room!

they don't have laundry machines

room was not cleaned when we checked in, i called the front desk and waited for about an hour but room service

everything was fine. only thing was the parking area was little small.

the gym is a bit gloomy in the basement and had an out of order sign on the threadmill

took our towels from room in morning never brought any back they said we would get towels when laundry was

on-site parking

atmosphere, rooms were clean, staff were very friendly, breakfast wasn t too bad, everything we needed pretty

wifi was very slow

the hotel room has a big spa bathtub and i liked it so much

wifi did connect on my phone but the screen is small

pet friendly, friendly staff and clean

- breakfast included - coffee available all day - free parking - they kindly accommodated an early check

great location. lots of parking. very friendly front desk staff. clean.

someone took our parking spot direct to our room.

good breakfast. beds were clean comfortable. staff were very good.

i didn't get breakfast i didn't had enough time for breakfast.

the room service was fast and the food was good

big parking, a lot of available spots to park a truck or trailer

big parking, a lot of available spots to park a truck or trailer

pool facilities were closed

very comfortable room ,had a tv ,wifi

the counter staff was very helpful to address our laundry needs

laundry facility for long term guests, value for money

very small gym- two people can t gym together.

breakfast each morning was good especially being able to make waffles

close to several public electric vehicle l2 charger (shopping mall parking), so we could fully charge over

the parking is in the back and it is dark and imagine not to be the most comfortable walk for most

the wifi doesn t work most of the time

the parking is small when there's no vacation. i manage to park my vehicule but tight.

on the road; parking in dark area, behind the hotel

friendly fun salt water pool welcoming friendly staff free parking restaurants close by fresh clean beds and

the wifi worked well, and we were able to get parking for our car close to the entrance

nice rooms; good pet property

love that is pet friendly, bed was comfortable got a restful sleeps for the 3 nights we were there

the fee for a pet was very reasonable compared to what other places are charging and the overall cost was

tv guide did not work could not have a guide on tv, wifi was an issue and the staff was rude about it

fact that there was no breakfast because of renovations mgmt wife and i are both diabetic and rely on this meal

the parking lot had enough space available

lots of parking

no continental breakfast

the pool and fully equipped gym

cavil is food service at the pool is reeeeeally slow but they do warn you (kitchen is two floors away)

a swim, relax in the hot tub, visit the casino, eat out at one of the many restaurants, or order room service

the same for the staff in the conference center, casino and arome restaurant

only concern is that parking is not very convenient if you are arriving later

location, cleanliness, parking

room service closes too early especially after concerts and shows

a wristband system or a separate entrance for the hotel should be implemented - assigned parking and/or

there - the hotel is in the middle of no where - music is blaring throughout the property - casino area was not

clients going to the hotel should be separated from the casino clients

facilities were dated, gym didn t even have free weights

restaurant & bar on site

unhelpful staff, never cleaned the room, room service is the worst, my worst experience at any

the shuttle service to the casino across the street was great

great nice room and was surprised the pool was actually open with all the covid stuff i thought it would be

some alone time away from the kids

pool was under reno during our stay.

pool was a bit busy but very warm, kids enjoyed it

could hear the kids playing in the room from in the hall

the ladies that work in the kitchen worked their buns off keeping everything stocked up

pool and gym were clean and well stocked with towels

rooms, staff, bar were excellent!

they have pool, that is open till 10 pm and gym 24/7

breakfast and parking included. a restaurant in the parking lot for convenience.

it has everything you need, cool swimming pool and gym, comfortable bed and sofa

we liked not having carpets and the breakfast was plentiful with a croissant, cheese, cretons, fruit, a boiled

clean, the parking was free and so was the breakfast

spacious room, friendly staff. a great breakfast. super location

they accommodated my big truck in the parking lot

terrible breakfast and room service

i love the spa pool and the ambiance of the hotel.

no pool, only hottub outside which closes at 10pm :(

space for parking , parking places are too narrow

the exterior and parking could have been better. expected a bigger pool and spa tub.

5-15min to get outside i don't think this can be changed but the spa is too hot in the summer, a pool would have

i like spa and it’s close to promenade

i like spa and sauna

late check out at 1pm...thank you, the bathrobes!

the room was nice and comfortable. the pool was beautiful. love the fire outside!

no pool, only hottub outside which closes at 10pm :(

hot water kettle for kids and needy 3

then went to the room, before i opened the door, i realized that this room is beside the pool and gym that there

it would have been better to have a smart tv for the kids the computer chair was awful (was making so much

breakfast was average and would be better with more selection...

they advertise facilities like a gym and a swimming pool but they were not available

excellent breakfast

breakfast was excellent

parking lot was clearand

easy access from 417, great parking, close to everything we wanted to do!

was able to do an early check in so i could get to my event on time, staff was accommodating and polite

area with only hotels, parking lots and box stores, but it worked for my work trip to kanata

breakfast continental very good with eggs and hot waffle

the kids love the pool (good size)

size and amenities of rooms. pool staff

i like that the check-out time is 12:00, the free breakfast, the free parking, the pool area, the room was

the gym area was clean

the beds were comfortable and the pool area was spacious and so clean

breakfast wasn t until 10am during the week

service, cookies at the front desk, generous hot buffet breakfast, breakfast staff are super friendly, great

additionally, we were missing cutlery at breakfast

there is a pool with a hot tab and a gym

slow wifi

beds were very good, as well as the gym and pool

also, the device limit on wifi was a bit unrealistic for a family of four who have laptops and phones -- we

parking not secure

really enjoyed our stay - we were hoping to use the pool and gymn but ran out of time

and clean, complemented by friendly staff and well-maintained facilities including convenient parking

cleanliness. good parking

very good management plus free parking & breakfast

i really liked that there was free breakfast, parking and we had access to the pool and gym

breakfast selection was great as well as the coffee

i didn t like how the pool was unavailable

it is pet friendly

no coins available at front desk for guest laundry

to the virus, the pool and other facilities weren't opened for customers

were a lot of things for sale around the room including in the kitchen and bathroom

two bedrooms, living room, full kitchen, and even a porch with windows

the mini bar is very, very well stocked with everything you need for a snack or drink

the iphone charging stations, provisions of milk and sugar for our morning coffees, and beautiful fireplace

parking lot was quite dark and the entrance poorly lit and very difficult to find in the dark

ample parking

the wifi was free and good

close to all amenities, excellent parking facilities and direct access to your room

coffee and tea we had in the kitchenette

a croissant ud83eudd50 and kids juice pack with miniature apple and small yogurt absolutely did not hit the