were thrilled with the large size of the suite and access to a kitchen so we didn't have to leave the room to

large living room and nice kitchen

very clean pet friendly - good choice of food you can buy inside the room. helpful!

the mini bar is very, very well stocked with everything you need for a snack or drink

parking lot was quite dark and the entrance poorly lit and very difficult to find in the dark

the pool was quite small and the hot tub was not working

gym facilities, comfortable bed, nice big room on secure floor. very quiet and great staff.

hotel provided free parking, although while booking it was stated to be chargeable

was close to the casino and there is a grocery store right around the corner, location was perfect

i have 18 years of serving experience and she could have just put us under a spot at the bar on the computer

clean, quiet, fast and courteous servives, great affordable breakfast, plenty of

comfortable beds. nice and clean rooms. lots of parking space. the staffs were friendly.

location, breakfast, parking, cleanliness

the pool was relaxing extra touch

clean, quiet, fast and courteous servives, great affordable breakfast, plenty of parking

the public parking.

snack bar opened passed 10pm

location is excellent and the free parking was an excellent perk

reserved for lane swimming instead of having all space in the two pools dedicated to screaming kids

the pool and fully equipped gym

spa experience was outstanding! personnel very friendly and helpful!

late check out at 1pm...thank you, the bathrobes!

loved the spa area

wished that the spa area was open until 11pm instead of 10pm but that would be it

i like spa and it’s close to promenade

i like spa and it s close to promenade

the room was nice and comfortable. the pool was beautiful. love the fire outside!

parking was very poor ,, pool / spa was booked solid

the pool was amazing

the room was perfect, the gym was fabulous and the hot pool and the little fire place was comfy and really

rooms clean a lot parking newly renovated good breakfast

hot water kettle for kids and needy 3

they are amazing with all dogs and even have treats and a pet station for them

free breakfast, room was clean, pet friendly.

for my wife, the gym was adequate, but she would have liked to have one or more machines for legs

wifi is solid, no interruptions

breakfast issues rather confusing.

clean, the parking was free and so was the breakfast

they accommodated my big truck in the parking lot

specially families with kids we expect some sort of a variety

the parking is small when there's no vacation. i manage to park my vehicule but tight.

ample parking

there was the tornado related problem, the lack of wifi, tv, foul smelling, thin towels in the bathroom did not

close to several public electric vehicle l2 charger (shopping mall parking), so we could fully charge over

very friendly, the room was good in size and very clean and the location was excellent with free parking

parking is free which is huge because most hotels near dowtown ottawa charges per night

parking lot is crowded

wifi was very slow

the breakfast was good....the room and hotel was clean ...the staff very friendly......

great location for walk into the city, useful microwave in the basement, good breakfast

gym (equipment) could be cleaner

gym

pool was great for the kids to unwind

the room (kitchen suite) was clean, spacious and comfortable

would suggest installing a security bar in the bath/shower even if the room is not a mobility reduced room

toaster in the kitchen

very impressed with partition and having the option to close the door between the bathroom and kitchen from the

the pleather chair in our room was work and peeling, the kitchen counter had stuck-on mess/residue that wasn

it has a kitchen, a bathtub, a stunning view on ottawa

smell like a gym with full of sweaty people

i was not too pleased with the room service poutine

breakfast was not as expected as fairmont standard

room said it had a spa bath but it only had a stand up shower?

old no spa so sauna cold water indoor pool short staffed with many delays restaurants with poor food

hotel has a beautiful terrace bar that looks out over the canal and park

location, friendly staff, pool was great and empty everytime i took my son in

enjoyed that this hotel had a kids rooms/arcade room

the wifi was dreadful

they don t have late check out.

gym equipment a little bit old.

amazing espresso bar and breakfast

a bit weird when kids are around even though they are frosted, you can clearly see what's going on when doing

andaz wifi wasn't working so impossible to cast anything on the tv

breakfast was nice but couldn t truly accommodate a real gluten free experience

restaurant (and room service) menu looked terrific, but didn't deliver in terms of quality and the food was

gym was fine, couple more machines could be nice and a barbell or too but understandable

the pool is great and the gym is well stocked

the boisterous bar tender!

downtown, big rooms with full kitchen, pullout sofa mattress was comfortable, breakfast included, laundry room

my kids did not like the menu for the room service

location and it had laundry facilities

the kids had the pool to themselves and hotel staff were very friendly and helpful

the pool and the breakfast station

(the pool was of a good size)

my room wasn't available. they said i had an upgrade but my kids had to sleep on a couch bed.

the option to wait for the room to be cleaned or given a room on a lower floor, but that was a pet friendly room

no parking, pool or gym

restaurant and room service hours

i travelled with 3 kids no sofa bed in the family room we got.

fast check in, pet friendly hotel, very quiet hotel

was cold and called room service multiple times to get a blanket but there was no answer

it was like walking into a spa each time we went into our room

but as a young family with 2 young kids, the bathroom was very small

the desk had a built in multi-plug power bar with several types of hard wire connections allowing

of your control i didn t like that i paid the same rate as if all the facilities were open gym, pool etc

friendly staffs, pet supplies and friendly people

chose buffet for the breakfast it was delicious but has limited selection of food

should make an effort to seat families and kids is a reserved section of the restaurant

location, historic building with charm, excellent food, great staff, nice gym

the late night room service is very minimal.

the hotel had great facilities, i especially enjoyed the pool and sauna.

when we ordered a room service, toasts and bagels were charred, they spend almost an hour bringing it (i had

gym, pool, dining all top level

pool area could be equipped with some more daybeds or some other equipment to make it look a little

stores have moved into rideau centre, leaving many store fronts for lease and a hangout area for kids

lack swimming pool, the gym is not suitable enough and lots of homeless around the property and only a microwave

wifi was very slow

although pet friendly cat was not allowed

so with kids is hard to find place to boil milk

were hidden fees that werent shown when i booked, even though i expected them the fees for the pet and the

poor wifi

the gym had a decent size and the wifi was fast and stable

i had dog food out for my pet and it attracted a swarm of ants

many services still closed. there is no room service or maid service

wifi worked perfectly, and the swimming pool was a real

central location informative helpful staff chic bar with good live music weekly restaurant food was good and

parking, no bed for kids, price way too high

we had antibiotics for kids that required fridge so staff kept our stuff in their kitchen

was a very slight pet odour in the room on entry

we had antibiotics for kids that required fridge so staff kept our stuff in their kitchen

and oven etc) and washer/dryer (a relief after 2 weeks of no laundry) easy walk to parliament hill and nepean

if you have a pet, this hotel actually allows guests to bring their pets with them

the cafe with bar is wonderful addition

wifi cutting in and out

good wifi

close to a lot of homeless shelters close by which i didn’t love, waking around with my two kids

very attentive and accommodating staff. bar / lounge was nice setting.

the breakfast buffet was really good, and i also ordered room service one night and it was delivered promptly

small gym

there is only a small gym and no pool or hot tub which would have been nice.

not a very comfortable bed, bad wifi (weak signal and regular disconnects).

wish wifi was a bit faster.

spa suite king bed

the swiss hotel was charming, clean and cozy, we had a nicely decorated room with a fireplace

fireplace is a nice touch

we loved the large gym room where our boys could play basketball (

kids enjoyed the ball court and ping pong table

good gym and pool facilities

not giving it overall 5 stars as it was kinda pricey, in my opinion, and also the kitchen closes 9:30 pm so no

felt like the family with two kids next to us were in our room at 6:00am

we stayed in (531) smelt like dirty feet or hockey bags restaurant staff was rude when i ordered room

and bar was very average

hotel, friendly and helpful staff, comfortable beds and nice big indoor swimming pool for the kids

great location. comfortable beds. clean facilities in gym and pool area.

and bed was comfortable, easy access to everything, coffee in room, gym and pool was so awesome to have

the pet fees are too expensive (50$ for our stay of one night)

with kitchen, big and organized

little gym

a bottle fill station in the gym, main floor etc, or at least a water cooler and jug in the gym

the gym and laundry facilities

i would not ask for room service every day if there was enough coffee for our stay

kids always love their stay here - bonus pool and playroom, plus staff is very friendly when seeing

full kitchen area, with a eat in area, a large living space and a separate bedroom

pet fee (60$) was the highest i ever paid so far, and this is on the heels of ending an east coast

clogged wifi not working not enough blankets no room service at all even though we left the sign on door

we had a wonderful room with a small kitchen.

i liked the ample parking and ease of check in. good location for my purpose of being in ottawa.

we appreciated the gym access

she asked us if we wanted to order room service or not have breakfast there because of the wait

fully equipped kitchen

really appreciated free access to ev chargers in the underground free parking

the gym was actually pretty good for an hotel

very expensive pet rate

overall service was poor starting with no room service in the evening to give the guest with coffee packet the

the kids loved the waffles

free parking, fridge, microwave, bar sink, sofa, in room

great facilities. amazing swimming pool and gym

could not get fried eggs on the breakfast buffet but the quality and selection is good.

free wifi is a problem!

bistro bar was disappointing and after the breakfast brunch i became ill for several hours

gym is in a very poor condition

early check in as per request

reza s bar staff made us feel so welcome and laugh a lot

pool close to city

gym closed

we had all the free water we could handle kids loved it

easy parking access, and huge morning breakfast 7-10am.

my only criticism would be that the breakfast area was too crowded with bus loads of kids

wifi is strong and water pressure is good

right behind us was a busload of kids (actually there were 3 busloads) - young boys - that completely overran

wifi kept disconnecting , access card had to be reprogrammed all the time

desk staff were friendly and free wifi

was warm, the hot breakfast was amazing

breakfast was terrible and not fresh. they don t have a ev charger from car.

breakfast was just phenomenal

my son was able to talk to them to be able to go to the pool

wifi slow and need closed captions on tv

great pool to relax in

it has laundry machines.

great parking

wasn't informed when reserving that the pool and the gym were closed

staff, excellent location, pool area and the gym weren't busy and we're very clean

there is free parking and wifi

rooms were awesome, tons of space, super clean and well priced. breakfast was also amazing

room, pool i didn t use but nice , gym nice to i didn t use but was a bit smelly, breakfast okay but you

even tho there were lots of kids for a hockey tournament we didnt hear anything inside our room

lots of breakfast options

clean and spacious room, various complimentary breakfast, they also have free parking, gym, and pool

guest laundry was not working either, that was a shame

wonderful check in clean! great breakfast pool was clean and great for kids!

was a pint of bad milk in the fridge which i happened to serve my kids with (cereals)

as far as the property, it s nice to have a pool but the pool is very small

great king suite, lots of room for family. the kids had a great time in he pool.

great parking

my kids would ve loved more time but we didn t book

room service was atrocious

spacious grand suite allowing privacy for a 3rd guest combined with the pet friendly policy made this stay an

have liked later hours for room service, and a better selection of cold beverages in the vending machine

the room had a kitchen and balcony

modern facilities with amenities ( pool, hot tub , adjacent restaurant) friendly great staff that make you feel

excellent breakfast

not enough parking, or snow removal to clear all parking spots

facility looks new with a modern design. room is clean. has a small gym.

friendly staff, great breakfast, clean and comfortable.

there's no room service

they have wifi but not signal breakfast not satisfied

wifi wasn't good enough

the wifi connectivity could be better.

the parking was better set up

parking was good, too

stocked kitchen in the suite was lovely, the bed was comfortable, it was nice to have a couch in the room

the kids love the pool (good size)

beds, well-equipped bedroom, nice breakfast and heated pool

lots of parking

size and amenities of rooms. pool staff

wifi was awful, the room smelt like mould and felt damp, my ac was leaking water onto the carpet,

swimming pool.

staff were very helpful; clean room; free airport shuttle

great breakfast, quick shuttle from the airport at late hour

was simple and good coz u can make your own waffle, so the kids enjoyed

pool and gym very small. breakfast line was so long we left.

wifi didn't work no towels in room no glasses or cups or ice bucket no record of my reservation

the space and tables must be more, it was crowded and no place to sit, and their should be more laundry rooms,

breakfast was delicious and the kids had so much fun

friendly staff, comfortable beds, gym, pool, nice atmosphere

location to outlet mall. comfortable and clean. bar & lounge extra bonus. large tv screen.

you can t turn left into the parking lot.

very clean and swimming pool, 100% smoke free inside..laundry is available

breakfast wasn t until 10am during the week

gym is modern and well equipped

down fall was the bar food

really enjoyed the pool + hot tub, gym and friendly staff!

wifi was adequate. only conventional cable, no streamed tv.

the gym was closed for repairs

parking was convenient

the restaurant and bar area looked wonderful

nice to have a pool, hot tub and gym

very large rooms, restaurant, comfortable seating area while waiting for shuttle

location near the airport and plenty of parking

i was expecting a larger pool but most people probably are not the swimmer that i am.

requested a late check out and never receive a response

pool

comfy beds, pet friendly

inn came up in my search as a pet friendly motel so i booked it because it was just down the street from our

good breakfast and great staff

pool water was too cold. tub should have a hand rail.

room service closes too early especially after concerts and shows

clients going to the hotel should be separated from the casino clients

a wristband system or a separate entrance for the hotel should be implemented - assigned parking and/or

the attraction is only the name, and the casino for gambling, we don t gamble

hotel is pretty basic, only a gym available, no pool or spa, the rooms are nice and modern, but you don t feel

ample parking

the wifi was free and good

close to all amenities, excellent parking facilities and direct access to your room

coffee and tea we had in the kitchenette

a croissant ud83eudd50 and kids juice pack with miniature apple and small yogurt absolutely did not hit the