jacuzzi and pool are not working yet, although it is working in other hotels (only sauna available now)

the gym is available 24 hours

they stop our access to the wifi one before our check out

room was clean and in proper order although you couldn't get any channel on the tv at all and wifi is not strong

renovations and sharing parking lot with other business.

cleanliness and good value for money, as well as pet allowed on premises was super helpful

floors were always wet and slippery due to the location of the pool and people letting their kids run wild and

breakfast was average and would be better with more selection...

swimming pool was out of service

i wish there was a hot tub in the pool area other than that the place is great.

the pool wasn't open

the outdoor heated pool/hot tub

5-15min to get outside i don't think this can be changed but the spa is too hot in the summer, a pool would have

no pool, only hottub outside which closes at 10pm :(

restaurant served delicious meals and sauna/spa were relaxing

the pool wasn't open

, tables are a little small for room service but well put together

spa experience was outstanding! personnel very friendly and helpful!

restaurant served delicious meals and sauna/spa were relaxing

restaurant was awesome and the bar was very nice

can be considered to equip self laundry service.

great room, had room service and the food was really good. lovely place to stay!

casino next door was a bonus

i like the location, very clean, good restaurant and most the casino bar is amazing

the breakfast buffet was way beyond expectation and enjoyed the atmosphere that the great staff ensured

odour free room---lots of plugs(computer)--wifi included---thick fluffy towels--and very comfortable

is no pool :( , the building is a bit old and the streets in front bit dirty but not the hotel

so with kids is hard to find place to boil milk

there is a laundry room and a small gym in the hotel

lack swimming pool, the gym is not suitable enough and lots of homeless around the property and only a microwave

restaurant had good breakfast

the service, although cordial was way too slow for a breakfast

breakfast not included

nothing parking was great lots of it

lots of parking

we had a problem new year's eve with kids running the halls and making unacceptable noise for several hours

the location, cleanliness, room service and amenities.

gym isn t well equipped

the front desk service and cleaning room service was fantastic

bad instructions for the breakfast.

could not get wifi to work even with help from the front desk

really hoped i could spend some time at the hotel bar and perhaps buy a little snack and hangout with my partner

large parking lot, wifi is good, location is right in front of the casino and near a lot of restaurants

parking lot, lack of signing

location and heated pool

gym

pool was out of service/renovations

it was great having the pool for kids when the weather was not good

offered us a late check out without asking. staff was friendly and funny.

the gym is a bit gloomy in the basement and had an out of order sign on the threadmill

we had 3 rooms for 4 nights-really good value good a family and kids lived the pool

everything about the hotel is quite new, which is very nice with gym facilities particularly

great indoor swimming pool (water at good temperature)

gym, pool, dining all top level

stores have moved into rideau centre, leaving many store fronts for lease and a hangout area for kids

we spent the evening enjoying tea and treats having great conversation with family around the fireplace

spa suite king bed

the swiss hotel was charming, clean and cozy, we had a nicely decorated room with a fireplace

not a very comfortable bed, bad wifi (weak signal and regular disconnects).

fireplace is a nice touch

we loved the pool and the downtown location

all appliances were clean and worked ok but some are very old, laundry room in particular, don't think it's

wifi cutting in and out

i had to nitpick, i'd say the room service / cleaning service could have been better

the kitchen and the laundry room was well stocked

we were disappointed they didn t have room service and instead of a nespresso machine a keurig or room service

secondly i ordered room service, it came without a cover on my steak dinner which during these times regarding

our kids had to walk by a man in a a drug induced manic state deficating and urinating on the street

only thing that i didn t like about this property was, you have a mini bar in your hotel room and each item

our kids had to walk by a man in a a drug induced manic state deficating and urinating on the street

poor wifi

the gym and pool looked really nice but we didn t have time to use

i had dog food out for my pet and it attracted a swarm of ants

when i asked if pets had been housed in the room i was told pets were allowed in all the rooms

pandemic rules, hand sanitizers, plenty of towels so no need for room service

really enjoyed the selection of foods at breakfast

breakfast was a good selection and amazing accommodation for my egg allergies, thank you

room rates include breakfast in the standard room rate

instance, i didn t know about the exclusive lounge on the fourth four for free appetizers and breakfast until

breakfast was not as expected as fairmont standard

wifi spotty

the room had a fridge and food, and the room service was spectacular

room service breakfast was great

kids enjoyed the pool and fitness facilities

suite, unexpected as it was an upgrade super nice pool and gym professional and friendly staff beautiful views

-the bed was comfortable -the room was very clean and smelled good -it had a free parking

the parking is small when there's no vacation. i manage to park my vehicule but tight.

close to several public electric vehicle l2 charger (shopping mall parking), so we could fully charge over

very friendly, the room was good in size and very clean and the location was excellent with free parking

the parking lot and the side entrance to the hotel did not feel safe.

wifi included with the room wasn t very good

location is amazing! property is well kept and the restaurant and bar serve great food!

the laundry service was very pricey

and bed was comfortable, easy access to everything, coffee in room, gym and pool was so awesome to have

the room was clean and they have a pool, so my kids were happy to spend some time there

at the metcalfe, which diminished my experience considerably (i don't want to listen to your kids running around

loved the spa tub

at the metcalfe, which diminished my experience considerably (i don't want to listen to your kids running around

we loved the large gym room where our boys could play basketball (

felt like the family with two kids next to us were in our room at 6:00am

no room service. however, i understand the reason behind decision.

paying for wifi and noisy pipes.

great gym and lots of restaurant options nearby

we had been promised that the arc hotel had free parking and would not charge for having a pet - both of these

great staff, good price, clean room. room service was prompt, food was hot.

the wifi wouldn t work very well at times. otherwise, everything was good.

staff were able to accomodate early check in

maintenance were often passing through the area i did not feel safe when moving to and from the gym in the

the room was big and spacious loved the kitchen in the hotel idea .

large windows, spaciousness, balcony, fully equipped kitchen

good location for me. free parking, fast wifi (most of the time).

the spa bath was amazing, and the complimentary soap and such was lovely

lovely room with a spa tub. very clean and comfortable.

room spacious for three adults. breakfast good. staff were friendly and helpful.

on-site parking

kitchenette, play room for kids, pool, great location and clean rooms

the pool and spa were great to spend time in during the heatwave

wife and kids cycled to the history, nature and war museums, and the location was perfect

there is a laundry which takes $1 coins

kitchen, pool, gym

breakfast was waaay too expensive

food was delicious, service was bar none and perfect location to see

we really enjoyed the indoor pool and kids playroom

we really enjoyed the indoor pool and kids playroom

it's a great hotel, my kids love the swimming pool and teen's room with activities.

clean big rooms with full stacked kitchen

free wifi is slow and paying for wifi is a muveton

very expensive pet rate

the hot food at the breakfast bar - suggest real eggs and better meat, possibly add home fries.

the kids loved the waffles

we were not impressed with the buffet breakfast but staff was very polite and friendly.

lots of pool booking available

gym and pool. clean and quiet accommodations.

the bathroom and kitchen sink looks old and no breakfast.

pool was great but because it isn't monitored the whirlpool was full of kids even though the sign said no one

despite the fact that there is a kitchenette, there are no utensils or plates in the room

breakfast did not serve in this hotel as staff mentioned kitchen under renovation.

the pleather chair in our room was work and peeling, the kitchen counter had stuck-on mess/residue that wasn

it has a kitchen, a bathtub, a stunning view on ottawa

the kitchenette doesn't really have any appliances, you can barely make yourself a coffee and maybe

they asked us before offering nice gifts to the kids and the kids loved the toy gifts

didn t know until the second day that we could opts out for sit down breakfast

of your control i didn t like that i paid the same rate as if all the facilities were open gym, pool etc

took my small dog and there was no pet fee

room service for dining was great even gave us free

the kids had the pool to themselves and hotel staff were very friendly and helpful

the pool close early that night for cleaning

the kids had the pool to themselves and hotel staff were very friendly and helpful

(the pool was of a good size)

the pool and the breakfast station

very spacious, and clean and had all the amenities for perfect relaxation such as a well-equipped kitchen, full

clean rooms and we were able to get an early check in

nice kitchen

great breakfast, good variety.

good breakfast with plenty of choice

having very noisy teenagers on the top floor, the noise made by these kids was horrendous, and although i

have reserved a room for 2 adults and 2 kids (it is clearly written in our booking)

having very noisy teenagers on the top floor, the noise made by these kids was horrendous, and although i

t open, the gym wasna

had to offer such as a fitness centre and incurred costs for parking and a drop in fee at a local gym

the swimming pool, gym, bar, and restaurant were closed

room service!!

needs to keep eye on pool, sign says no kids without adult supervision but kids went down unsupervised and were

kept a laundry bag in the guest laundry room, somebody stole it

room was next to the laundry and other facilities which were extremely noisy all night long

expensive gym very basic no hot items at breakfast small tv

the gym is a bit sad

we loved breakfast and room. parking is free

of board games and movies on the website, which heavily influenced my decision to bring my kids there

eagerly assisted and arranged an early check in time as we were having an emergency which made the

pet friendly!

the manager in the afternoon/evening was incredibly helpful with parking the u-haul we had

didn t notice an elevator for handicap folks but did have handicap parking

breakfast was just phenomenal

pet friendly, friendly staff and clean

also pet friendly

we chose this motel for the the pool but it was too cold

clean, great parking, and good location. close proximity by car to the heart of the city.

good price, location, reception stuff and indoor pool and wifi.

late check out

excellent location, free parking, good room, and comfortable bed.

however i was told there is a laundry service available which is collected in the morning only

pool and gym on site

free parking is included

amenities limited (in hotel and nearby) but bowman's bar and grill (five minute walk up the street) is great

it says pet friendly

love the laundry facility

close so i picked this hotel because of the proximity to the airport and the fact that they had a shuttle

rooms were awesome, tons of space, super clean and well priced. breakfast was also amazing

a particularly interesting location or hotel, but all the processes (check in/ out, bk, airport shuttle) went

facilities were clean, great breakfast selection, comfortable bed and easy parking

really enjoyed our stay - we were hoping to use the pool and gymn but ran out of time

breakfast was not bad. kids were happy to use pool!

pets are allowed so a big win for pet

the free breakfast was much better than expected

shuttle service is awesome don't have to wait too long at the airport and short ride from the

the room has a lot of space and the bed is comfortable! the breakfast has a variety of food!

location cleaness great breakfast and friendly staff and service

parking was good and it was a quiet, well maintained property

convenient for families and kids

wifi wasn't good enough

easy check in check out. plenty of parking. continental breakfast included.

bed comfy. clean room. good wifi. air conditioning worked. decent shower.

room was large, lots of parking for our moving truck.

they have wifi but not signal breakfast not satisfied

the little kitchen had everything we needed

location and shuttle

the sandman was one of the few hotels that allowed pets and had a reasonable pet fee

beautiful upgraded bathroom and well stocked kitchen area

also liked the 24 hour coffee bar and the nearness of

pool water was too cold. tub should have a hand rail.

inn came up in my search as a pet friendly motel so i booked it because it was just down the street from our

front desk could not provide change for laundry facility or vending.

easy access from the main highway. room to park with a small trailer.

the big room and the breakfast

convenient location and pet friendly.

gym room is next to pool, which is convenient

24 hour room service at a hotel by the airport would be a great idea

i wish it had been pet friendly.

pool was too crowded.

the restaurant and bar area looked wonderful

very clean pet friendly - good choice of food you can buy inside the room. helpful!

large living room and nice kitchen

the mini bar is very, very well stocked with everything you need for a snack or drink

the store and restaurant have an amazing vibe books, records, treats, and a cozy fireplace and stocked

were thrilled with the large size of the suite and access to a kitchen so we didn't have to leave the room to

staff were friendly, room was wonderful, pool was enjoyable, and the breakfast was great!

as far as the property, it s nice to have a pool but the pool is very small

breakfast was rich and tasty

some alone time away from the kids

using the gym was always fun

parking

s very comfortable and the arrangements for breakfast were great, lots of variety ,and family friendly place

even tho there were lots of kids for a hockey tournament we didnt hear anything inside our room

•our kids loved the pool •staff are very

like that the rooms are very spacious and clean and also that the hotel is pet friendly

there - the hotel is in the middle of no where - music is blaring throughout the property - casino area was not

the attraction is only the name, and the casino for gambling, we don t gamble

clients going to the hotel should be separated from the casino clients

location, cleanliness, parking

a wristband system or a separate entrance for the hotel should be implemented - assigned parking and/or

very clean and staff was attentive to outside as well keeping the walkway and parking lot

the wifi was easy to access and had a good strength

the lack of food, no room service, only a continental breakfast is available.

of the two ev chargers was broken

a brand new property with very narrow parking spaces (pickup truck)

the gym, the pool, the room. the service everything.

again having a kitchen with 2 kids is a life saver not having to eat out everyday

good bed-nice washroom the surprise was the $75 pet cleaning charge-kind of annoying.

breakfast continental very good with eggs and hot waffle

the pool was great and having the full kitchen is a major plus

gym is modern and well equipped

very comfortable and well outfitted room we had a junior suite with kitchen.

so sorry i did not have more time to take advantage of beautiful pool & gym

breakfast food not enough option, bacon is overcooked

swimming pool under construction

powdered eggs for breakfast.

rooms were nice, good water pressure, nice to have bar fridge and microwave en suite

very clean, new and well kept. great location, lots of parking.

the gym is well equipped

super friendly and courteous staff that provided immediate assistance (band-aids) indoor pool and gym areas are

ample parking

the wifi was free and good

close to all amenities, excellent parking facilities and direct access to your room

coffee and tea we had in the kitchenette

a croissant ud83eudd50 and kids juice pack with miniature apple and small yogurt absolutely did not hit the