pool was wonderful and the beach was pleasant

was only one buffet so breakfast was super crowded and busy

at breakfast wasn t great

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

pool área

very good food. heated pool.

good pools, super convenient for families with kids

some of the kids club facilities really need addressing too

i always look forward to the breakfast with people making fresh food now the only thing that they make for you are eggs

it was also a holiday and there were more kids than we care to be

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

the room service box was dirty and broken because it didn't close

room service included

eakfast hall was good)

location beach , pool , swim up bar , great food , the rooms are so big

the room size was huge we where so close to beach and pool

the pool bar served great tasting and reasonably priced food and drinks

front clean relaxing staff was amazing bar area was so fun gracias carlitos y las muchachas

great breakfast, healthy, well priced and the food served in the bar was quality as well.

gorgeous rooms; layout,pool

like the restaurant, the pool and my mattress and the linens and the bed pillows were of impeccable quality probably the

large room with a king bed, semi-private patio with ocean views adjacent to the upper pool

the pool was also lovely

staff, very clean, great view from pool/adjoining dining tables rooms great, comfortable

great value. relaxing pool facilities. excellent location.

room service - 10-25 bucks for 3-4 dishes delivered to the room

very friendly and helpful staff. clean and quiet. beautiful rooftop pool and restaurant.

pool area,, view from river side balcony very quiet. we'll located

all members of the staff from lobby, front-desk, room services, restaurant and bar staff, maintenance/facilities were all wonderful, friendly, and always greeted us with a smile

the hotel is in a very good location with a nice place to run or just jog outside, rhe gym is very big, nice and clean

all the restrooms are super clean, the service is amazong, the pools are very nice and big, kids areas are very nice, brazilian restaurant is amazing

the food and the bar were excellent!

overall very good, the beach front,pool, restaurant (s) bar all very good

selection of american and mexican breakfast items

breakfast is just as good as going to an ihop or dennys it was really good

great resort for family as lots to entertain kids

the kids club staff - daviela was wonderful with our kids, aged 3, 5, and 7 - she is so very warm and

our kids had a gorgeous room though

room was pretty big and the thing i really loved was the kitchen, mostly hotels rooms don t have a

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

the pool is very small, like a wading pool but does the trick to get cooled off

small pool warm pool was a bonus

would have liked pool, but the wagon provided with umbrella chairs and beach towels made it convenient to enjoy the

the mini frig with honour bar was a nice touch

rooms and gym

fantastic bar and dinner. delicious breakfast.

breakfast was awesome, it was the best i have ever seen in any hotel so far

breakfast was slow to get set up

beautiful lobby and nice gym. the breakfast was good. friendly staff.

e french toast was to die for

the float up bar was super fun

we enjoyed room service which was excellent

but just for some people it was too low , there weren t nobody to make people have fun in the pool

enjoyed the breakfast almost every day of our stay

nature of resort equates to large availability for cabanas and pool chairs

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

the pool is amazing, the food is great and the location is perfect

beautiful room

lf around) and pool with bar

very accomodating...room ready and received a very early check in..thanks

they have a decent continental breakfast. and the suite we had was perfect for four people.

the only thing missing was a mini bar fridge which would have been helpful for storing my husbands insulin

comfortable beds and pillows, excellent checkin, bar and restaurant service and complimentary breakfast was great

the bar restaurant on the first floor, outside, has a pretty view of golf course and pool

the hotel is good if you are staying for vacation - food all included and nice pool.

we didn’t eat lunch at the cafe, but opted for the snack bar by the pool & beach

we liked the breakfast

great location and cleaning, restaurant and bar staff.

wifi near the pool in the beach area, neither in the rooms no real balcony in the standard rooms no freshly

quality of the food in a la carte restaurants was good excellent breakfast

breakfast is top notch, buffet you have a bit of everything highly recommend

good gym

i would have liked self-serve snacks by the pool

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee at noon (coffee is not good), activity maps were

the room service was not very good.

pool food was not that great

starbucks in lobby as well as a small mini market and on site laundry

love the pools, of which there are several as well as use of the adjoining hotel s pool

someone told us that the pizza was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that

very clean. close to airport. small but functional room. parking

also loved that there was an adults only pool

gym bit sparse.

phone was not working entire stay and room service menu is limited.

food in the adults s hotel needs more variety, although is very small compared to the others.

liked that it was all inclusive and adults only. the staff are very nice and hospitable.

same at breakfast, they serve chilaquiles (yes) but already messed up with sour cream - unless you tell

and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip coffee/tea and fruit/cakes from a couple of smaller cafe kiosks

really liked the beach area, the main pool bar with the super friendly and fun bartender giovani, he was made that bar an easy place to make

(sometimes up to an hour) we sat at the snack bar for almost 40 mins+ waiting on simple food like guacamole and eventually our tacos

manuel at breakfast and during our late lunches playing scrabble was brilliant - he looked after us so well

pool, breakfast and lunch buffet at the hacienda.

nice heated pool

because it was beautiful and kind of quiet, so we enjoyed the gorgeous pool, even to walked around the property under the rain was the best experience ever

the adults only pools were nice

fit for whole family little kids ！ great ！

kids pool was absolutely disgusting i am sure its not fit for putting your head under as i

several pools and one for kids

we made friends everyday in the pool area

at the pool was a lil rude this time the buffet was out of food empty trays no breakfast omelette only

friendly and caring staff. fun pool slide for kids. right on the beach.

value and the adults only aspect

free parking space

nice gym

the best thing is the bar and the pool on the terrace, where we enjoyed the sun and some delicious cocktails

rooms. still good value, bed, shower, reliable wifi.

our kids had little ones, so the room service was a blessing

pool for kids.

you order room service it took about an hour to get your food and it was relatively cold when you got it

pool was awesome. kids loved it!

like it was understaffed in terms of service at the pool bar as well as delays in ordering food at dinner with in their

it was great but the food was just ok and the pool service wasn't great

the adults only is on one side and kids on the other

she booked us a cabana, a romantic diner for two and spa and massage

preferred at floor 8, jose joya at 6; amairini at coffee station and nereyda at the world cafe breakfast

breakfast buffet, the bedroom size, the bed quality and the spa service

breakfast was good. location great

had a very nice ground floor room near the pool

access to ocean. food staff friendly. coffee bar and chill lounge.

i prefer no kids at my resorts

had mold front desk service was rude 1 pool was advertised as adults only, that was not true kids were screaming at all hours and peeing in the

closing pool at 10

quiet at night, great common areas, lovely pool area, good internet, friendly helpful

convenient, superb staff—-50’ pool, 4’ deep with shallow area—very basic rooms (some with refrigerators) —-sleeping eye

very clean the linen were spotless almost new changed every other day great court year patio and pool

the pool was quiet and relaxing

if you prefer swimming in the open water as opposed to the pool

the in-house restaurant and the breakfast buffet were very good

service can be slow as well as room service

the breakfast was amazing! the staff was so friendly and accommodating.

shout outs to refugio, who went above and beyond to make our stay special, and to jennifer at the kids club who made sure the boys had fun

food is good both at buffet, snack bar and a la

a lot of kids

they had a good salad bar and desserts

pool is beautiful, the staff is friendly and attentive and there are geckos that come out at night

off, this beachfront resort with an infinity pool is amazing

i wish the breakfast had tropical fruit and more varity

breakfast could be improved

guests saving chairs around the pool.

a rooftop pool and lounge area is a bonus which makes the hotel extra

calm and clean, with a good breakfast and attentive staff — thank you.