very clean. close to airport. small but functional room. parking

the grounds were clean and had a nice pool too

would be nice if it had a little lounge bar area

they have a decent continental breakfast. and the suite we had was perfect for four people.

breakfast included could be better.

comfortable beds and pillows, excellent checkin, bar and restaurant service and complimentary breakfast was great

pool and gym are fantastic

the pool is gorgeous

nature of resort equates to large availability for cabanas and pool chairs

also, make sure you do a day at the spa because i did a massage and a facial and it was amazing

th spa on

all-inclusive package provided a wide variety of food at the buffet, which changed daily for breakfast, lunch, and dinner, ensuring we always had something new and exciting to try

we didn’t eat lunch at the cafe, but opted for the snack bar by the pool & beach

ate at the marina side buffet restaurant, and found there were sufficient options to meet our breakfast, lunch and dinner needs

had a beautiful view of the marina and pool from our room

we were off at the pools or in town during those times, so we didn’t get a chance to try them

it was very nice. the margaritas at the bar were delicious

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

someone told us that the pizza was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was not all that

erly busy) and the drinks are mostly juice.

the room was great, clean, with air-conditioning, and the breakfast buffet was very good with a great selection of food

our breakfast experience was very good

breakfast was excellent every morning and staff was very welcoming.

fantastic bar and dinner. delicious breakfast.

breakfast was good, just wish they fixed sausage or bacon sometime, it was just ham everyday

breakfast on the beach is unlike anything else and our accommodations were clean and the host was

we did, however, enjoy the breakfast buffet each morning

enjoyed all meals we had in the beach side restaurant, pool food and drink service

pool was not vibing. more music and they close bar way too early.

we enjoyed room service which was excellent

the spa facility is really nice

also loved that there was an adults only pool

we loved the pool and bar on the 7th

location, parking, easy access to the beach

spa service was mediocre and it's been taking forever to get the invoices i asked for

the sushi bar serves ready made sushi, but when we asked, they sent us to the main buffet restaurant who were

the staff was amazing, incredible attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

their front of house were not helpful in anyway - 2 of them didnt' know where the fitness center was

hacienda side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas

saul at the bar pool went over above and beyond for my daughter and myself

pool and restaurant velas

friendly and caring staff. fun pool slide for kids. right on the beach.

the equipment in the gym was broken and there was mold on the gym walls the breakfast buffet was $30 canadian and gross

was great that the resort was family friendly, one of the pools had slides for the kids

but beach, pool slides, and a kids club

had to wake up early to get chairs around pool. need more umbrellas.

fit for whole family little kids ！ great ！

the sunset rooftop adults only bar is one of those places and it is wonderful, but they close down and kick you out

this is probably a nice place to go if you want to ignore your screaming kids and forget about the world for a week

good buffet for breakfast

didn t like how slow the room service was

the pool has a bar on the rooftop, from there the views are 360 degrees of everything, it is stunning

24 hour room service

wifi was perfect and strong and there is a business center

adults only was great

not enough chairs around the pool

loud music from the bar blaring past 11pm kept me up

the pool, restaurants and room service staff was outstanding, caring for our every needs

really don't need to go out of the hotel they have different activities for kids and adults

the beach is fantastic , and the pool area is spacious enough to accommodate activities and swimmers

breakfast was good.

food was good - especially special dinners and breakfast

i was told it was no problem to bring his electric scooter to the pool by the front desk but then the life guard and a manager type person were a bit mean to him

breakfast was best meal

access to ocean. food staff friendly. coffee bar and chill lounge.

pool was good. staff was very good. some traffic noise. bus outside. they'll call uber for you

the pool was quiet and relaxing

my requirements were, pool (check) air conditioning (check) private bathroom (check) and close to the beach (check) this

convenient, superb staff—-50’ pool, 4’ deep with shallow area—very basic rooms (some with refrigerators) —-sleeping eye

very clean the linen were spotless almost new changed every other day great court year patio and pool

shout outs to refugio, who went above and beyond to make our stay special, and to jennifer at the kids club who made sure the boys had fun

the kids club was perfect and we were able to hire a babysitter to go on out on our own without the

really liked the room service option that was included in our package

full kitchen (not that we used it) (+) kitchenette, dining/living room, two full bathrooms, and a very large balcony with table for four (+) it had a full kitchen and 2 bathrooms

the pools were large and clean

we loved the skylounge rooftop bar for a sunset drink

room was huge for the price and room service was excellent

food not so bad for the price, but i think they should have ice cream for kids

beds are so comfy , rooms are huge , the beds on the beach were the best along with the infinity pool, the roof top lounge/jacuzzi/bar had the most incredible views and the drinks kept flowing all

they had a good salad bar and desserts

rooftop pool, sitting areas, staff

nice roof top pool area

calm and clean, with a good breakfast and attentive staff — thank you.

mattress was uncomfortable very hard and the continental breakfast need more fruit slices and more like eggs and

location in the city, polite staff, clean rooms and a nice swimming pool and terrace on the top

also, no snacks with drinks in the reception bar - it d be nice to get a small bowl of pretzels or crisps with your drinks

room service on the app did not work.

no kids

i loved the fresh fruit at the breakfast buffet

the spa was very nice

minor thing...no pool.

we have a view over the staff entrance and the parking garage next door

the pool is very small, like a wading pool but does the trick to get cooled off

small pool warm pool was a bonus

swimming pool is quite small

pool is nice rooms are clean and hotel has lots of character

pool was drained

the pool area and terrace were lovely-- tons of places to sit in the sun or shade

small rooftop pool with a nice patio with access to a communal fridge/microwave etc

the pool wasn’t picturesque, we enjoyed reading and relaxing on the terrace

the kids (12 and 9) are really happy after our stay

was exceptional, food was good and with adult pool, it was quieter

pablo was our waiter for breakfast and lunch

proximity to beach was great-all though the beach was not the best for young kids

breakfast was good

their lap pool and location of the resort, close to everything

gently sloping, with gentle waves

wifi could be better in the room but that s not why i m hear

complex was excellent and the shuttle service to golf course and playa royale was outstanding, especially vincent , the shuttle

clean good security beautiful beach nice amenities nice large suite with kitchen

the breakfast had everything you could ask for and more the pool was relaxing and the perfect temperature and the hotel was in a great location

service of staff in hotel roof top area bar and restaurant and pool was slow or no service

great rooftop bar & pool. great shower. really good internet.

the room service food was not great and cost almost as much as the room

rooftop area, adults only, nice gym and convenient restaurant and great quality drinks

pool, restaurants and staff were excellent

service in the restaurants is very slow so clean out the mini bar snacks before you go if you’re very hungry

breakfast was great at the market and the open air italian restaurant ciao

pool water too warm

the hotel pool is great

we were a family of 4 (kids 9

breakfast buffet and variety of daily menus.

room service included

the breakfast was good.

the room service box was dirty and broken because it didn't close

can t forget about paul, one of the pool attendants, who goes above and beyond to have fun

only went to the breakfast restaurant and had room service, but the menu vs

privacy, secluded from the mega resorts, the pool, the staff, the spa, the cabanas by the beach

spa treatments were excellent

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique

very much appreciated the early check in and late check out

very much appreciated the early check in and late check out

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

kids shows should be offered earlier

food at breakfast buffet was luke warm at best-the only hot items were if you had an omelet or eggs

i always look forward to the breakfast with people making fresh food now the only thing that they make for you are eggs

the activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently

the roof top pool is spectacular and the views of the bay are dramatic

clean and comfortable room with nice balcony facing the beach and mini kitchen with fridge was a plus

the pool bar is great & the bar tender made me fabulous pina coladas

roof top pool with bar excellent

with beautiful views (on ocean side), spacious, kitchen amenities a plus, nice pool area to get away from the crowds when needed

location and view, clean and good room with small kitchen, private area with balcony, friendly stuff

i check into my room and there was a bad smell coming from the bathroom drain also there was a kitchen sink,, when you open up the door under the kitchen sink the smell was nasty there was a

we had a room with a kitchen . it had only one glass, no plates or bowls some utensils .

tv in room, locked everything up in kitchenette, had to ask for coffemaker and burners were off

value for the price considering the small kitchen

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

amazing staff, location and views of the beach. great pool and restaurant on top for brunch!

the roof top pool, full kitchen and great beds and wifi

loved the roof top pool and hot tub

rooftop hot tub and infinity pool

the view from the rooftop pool was lovely

the wifi is not to good...

reason for a lower rating was that the wifi was so spotty we had to go to the nearby starbucks everyday if we wanted reliable wifi

the restaurant and bar are nice, drinks and good

pool was good when there weren’t so many kids in it splashing around all the time

if you like kids running around screaming and slamming doors it's wonderful

right above casino that had a preprogrammed voice over that went all night

the only thing i did not like was that it did not have a pool

free parking very good location to the beach, malecon, dining, groceries nicely equipped kitchen modern bathroom spacious bedroom with a safe and lots of

beach ⛱☂️ud83cudfd6 4 minutes ud83dudc4cud83dudc99 casino are 2 minutes

it will even be better when the pool goes in

breakfast could be more varied

see the ocean from the room, however there is an even better view on the terrace above where breakfast is served

nice kitchen

the kitchen was very nice, clean and well equipped

the kitchen and walking distance to the malecon. the maid and her daughter were nice:)

breakfast was fine, but the staff, fabiola and the girl at night were very accomodating

we’d love a bar at the pool! and just more items at breakfast

be careful on the wet tile by the pool and in your bathroom

i loved the view from the pool and the property is only two blocks away from the malecon!

breakfast is a bit limited, and the steps towards the hotel are steep if you walk back from the

good service, central location, amaze view and fresh breakfast

a lovely breakfast of fruit, cereal, and breads with juices, coffee and tea was available daily

the pool should be cleaned more regularly. the water wasn't always very clear or clean.

private roof top oasis with pool and amazing view

breakfast was basic, but it did the job if you wanted it

a supero dinner most romantic hotel i ve ever stayed at pool closes at 4 tho and there s no bar but staff will go out of their way to accommodate

we did not eat dinner in the restaurant, but had drinks and some pretty amazing appetizers in the bar area, where we could enjoy the same view, and hear the beautiful violin trio

elia and daniela from reception, alfredo and all the servers from the bar and restaurant) were so welcoming and professional

the small pool was heated if would have been perfect

view, restaurant and bar on site, location!!

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

breakfast was great, they brought it to us on our terrace

beautiful gardens, swimming pools and antiques to admire

amenities the hotel offered, multiple swimming pools, good breakfast, comfortable rooms, chocolates every night, the location, the restaurant, during your

breakfast was just ok. the food and wine at the diner restaurant was just ok.