the rooftop pool and lounging areas are amazing

limitations on parking

the pool is only 12 by 12 and not really a swimming pool so it's not a place for kids

kitchen good for cooking breakfast (rooms 203 or 403)

nice staff and rooms set up with a kitchen

pool was very clean and lots of fun for the kids

pool was good when there weren’t so many kids in it splashing around all the time

breakfast was lacking. hard as rock toast every day

restaurant and bar a little pricey.

adults are free but kids you will have to pay for their breakfast

think breakfast would be better at the rooftop

service was amazing, there's parking, beach is a 1 minute walk, rooms are large, clean and cheap, even the city

breakfast was good , and location was great !close to downtown.

extras like popsicle at checkin and chit for the poolside bar was a treat

the location was quiet and had on-site parking, no parking in the street (major plus

my room is next to a casino so it is a bit noisy at night sometimes

there was no breakfast. but the staff was excellent. shout-out to victor.

water pressure in the kitchen sink left something to be desired, the city of puerto vallarta sometimes has issues

excelent wifi, clean, good service

the room was large clean and well occupied ( full kitchen) i got a room with balcony - was huge benefit

drinks oredered through room service took one hour to get

made the stay uncomfortable; meanwhile the ac barely worked, was extremely noisy and dusty, the kitchenette didn

the only thing i would say was they could use more chairs at the pool.

the new spa area is beautiful

the staff was really nice, especially paul, who took great care of us at the pool

i like everything it was a great place to stay. the location, pool and food was great!

the food at the sunset bar exceeded expectations, and the cocktail selection was surprisingly impressive

the violinist in the sky bar was so talented, as well as the flutist that played at dinner

attentive, friendly way of treating special needs kids

we ordered room service twice and when the food arrived it was cold and soggy

off street parking and easy access to buses a big plus

very much appreciated the early check in and late check out

very much appreciated the early check in and late check out

wifi in rooms, the worst breakfast i have ever experienced, no glasses in rooms (staff say they

street parking was easy but if needed there is also a semi-dedicated lot for the hotel guests

wifi signal wasn't strong in the room.

tv in room, locked everything up in kitchenette, had to ask for coffemaker and burners were off

the kitchenette is more than i expected, but because it offers so many possibility to cook, i was sad

worst was the wifi

i loved the pool, the great a/c,

unit (2 bedrooms with 2 baths and kitchen)

kitchen fully stocked if needed, with a private sitting and eating area outside suite

the outside area looking so runned down and dirty/depressing looking:( also the ceilings in the kitchen and

with all the amenities needed for a lengthy stay, including an efficient well-outfitted kitchen and eating area

see the ocean from the room, however there is an even better view on the terrace above where breakfast is served

pool on the rooftop is lovely but quite small but generally the hotel is quiet

the roof top pool is fantastic, tranquility and cleanliness are top.

the breakfast was good

we d love a bar at the pool! and just more items at breakfast

we d love a bar at the pool! and just more items at breakfast

the rooftop and pool were beautiful with excellent views

was awesome, breakfast was great, room was clean and comfortable, staff was friendly and helpful, proximity to

gem in old town puerto vallarta, fantastic place to spend a couple of days, the view from the pool it s fabulous

the breakfast was fresh and fulfilling

continental style breakfast is offered every morning on the rooftop

wifi worked as did the room key

terrible wifi and internet access cleaning staff has a non professional attitude staff does not hear guest

wifi was fast enough for most uses, didn t try to stream so can t speak to that

wifi was very good, but had a somewhat confusing login procedure

breakfast was great.

breakfast was superb

it would be great to also have the restaurant available for breakfast (however there were plenty of breakfast

the property had gorgeous views, a fantastic pool and we loved the bell

perhaps a larger table to hold the breakfast foods in the morning

pet friendly

have to walk down the stairs and into the bar to get any water or ice

excellent restaurant in the hotel, and several more within a block, all amazingly priced; lovely pool and pool

the restaurant and bar onsite were great. the staff was excellent!

the kitchenette could have been stocked with basics like salt, pepper, and matches

great hotel. but the hill was brutal and no room service

noise, unsanitary green algae pool wigh crumbling concrete walls and floor,,

the view into the shower is very clear)an iron/iron board, wash cloths, hangers, body wash, the wifi wasn t

pool looked awful

the pool was filled with algae and then closed

sense of space, privacy. charming staff, wonderful breakfast. beautiful and peaceful.

guests would drink in the pool with loud conversation and music playing

incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable

breakfast was just ok. the food and wine at the diner restaurant was just ok.

delicious breakfast and the morning staff were super friendly and helpful.

the roof top pools are good for cooling off and the kids pool great for little ones

it had a kitchen with full sized refrigerator and gas range with oven and plenty of small appliances

wifi is very bad and the the tv super small normally i don t use the wifi but i didn t have a

a tv, a large fan and a well-equipped kitchen with a gas stove and a full size fridge

wifi was weak.

location wifi nice staff

breakfast was great

we also discovered that they are pet friendly as there were couples with their little doggies and it made us

the very good, very funny, very welcoming la roma bar restaurant was just around the corner, about 100 meters

great location and breakfast

only real complaint is that neither my phone or laptop would connect to their wifi due to weak security, and my

location is perfect, as is the upstairs bar with a great little restaurant and pool

everything was clean, and after we checked out they still allowed us to use the pool and common areas

great rooftop restaurant & pool; plus great reception staff - so helpful!

wifi was iffy at times. need a stronger signal for business people.

authentic and the bar brought me a drink at the pool

excellent shower fabulous pool wonderful staff great views and location

our stay also included a wonderful continental breakfast the next day

breakfast was good especially on our terrace and location was fine

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

there was no air conditioner in the room. no pool.

great stay, well working ac, free cold water, good wifi

i wish i had booked a place with a relaxing swimming pool but that was my fault for not paying attention

no loud music from the rooftop bar lounge beside it and not located right beside creek river

very clean and modern. good gym, hot water, fast internet.

the mostly local guests were quiet and the kids were surprisingly well behaved

pool areas nice

breakfast was great, the food was delicious, and the stuff was amazing, always with a smile, very

got too crowded, it’s a family resort, so a lot of kids are expected, not appropriate if you want to rest

was a nice romantic getaway, but there were a lot of little kids running around all over the place which killed

late check out no problem

it had a fun restaurant with full bar a beautiful swimming pool and excellent staff

the rooftop pool was small but had ample sun lounges and tables

no wifi and no hot water

wifi in the restaurant was poor.

the wifi drops out a lot and is non existent in the evenings

they have kitchen but they dont have anything much, you pretty much have to go ask for stuff like a knife to

water was a problem lots of cold showers the roof top pool area could use a covered area and better pool

appartment is very modern and nice also the bathroom and kitchen

for room with a kitchenette been charged 3000 pessos for 10 days and then 1800 for the last 6 days

wifi in the room wasn t great.

like that there were no general kitchen facilities and that rooms in the upper floor had either sporadic or no

no wifi in room

the wifi worked great, and the staff was really nice

there was also a small kitchen which had also the basic equipment so it was easy to make a breakfast or lunch

wifi was always an issue

i couldn't get a wifi signal on the second floor.

full kitchen, nice sitting area with dipping pool, central location. super clean, good value

nice little kitchen

it has wifi

the wifi was spotty, i just had to move around the room or close to the door to get a good signal

very nice sized room, good a/c, hot shower, comfortable bed, large closet, good cable and wifi, modern bathroom

might work ok for small kids, but not very comfortable for adults and very hard

room service only every second day and late in the day

pool is right next to front desk and was small, but nice to have for the kids

both my kids (10 and 15) were surprised at the unpleasant quality of the room, and we did not spend much

small pool is great, very private with only 7 rooms

the pool wasn t picturesque, we enjoyed reading and relaxing on the terrace

the parking access was difficult.

pool is nice rooms are clean and hotel has lots of character

hotel, very hip and modern design with a great pool area

and is so nice to see the locals swim with their children in the pool

trucks, cops, kids, lots of dogs and blaring horns and loud music went all ud83cudf19 night

wifi worked well, option of a fan or air conditioning, and it's close enough to the malecon, you

wish the pool got more sun, but its a refreshing spot to cool down after being out in the hot sun

wifi only worked in certain parts of the room which was a bit of a nuisance

& for the hospitality in watching bags & allowing us to spend a good deal of the afternoon at the pool after

horrible wifi connection

we love the property the pool the location

i asked for a frying pan, and when i came back from the grocery store, the pan was already in my kitchen

i like that it is pet friendly and close to the beach

i like the shared kitchen although i wish it had longer hours

wifi was not working most of the time, so not ideal if you are trying to work on vacation, but

and the wifi was very weak outside of common areas

and its full of kids and families

the wifi was slow. i would have liked to have breakfast included.

also, all of the shows were at the dreams next door which was ok because kids can't go to secrets, but there

also unexpected was the hard sell upon arrival for a welcome breakfast to go over all the secrets

also, all of the shows were at the dreams next door which was ok because kids can't go to secrets, but there

spa was a bit pricey, as well as the laundry services

wish the pool was open later at night.

there were only about 30 rooms in the casa dona susana, and a lovely pool deck and covered patio on the roof

everything, from the quality of the bed, to the breakfast , the fourth floor swimming pool

the wifi was not

breakfast selection was great too

we were disappointed that the very beautiful bar area at the rooftop pool was not open

property is small and for adults only

breakfast was limited

wifi was super weak.

the morning breakfast was just what we needed and it was nice to come back to a cozy room with good amenities

pv i don t think it s a good option we have to call the reception several times regarding the wifi and my

calm and clean, with a good breakfast and attentive staff thank you.

attention @ the reception was great nicely greeted and welcomed staff at breakfast was

breakfast was simple, could be nicer with only a little effort.

location in the city, polite staff, clean rooms and a nice swimming pool and terrace on the top

everything in kitchen was portable

kids in the pool throwing food, wearing clothes (not bathing suits) booking

beach, sky lounge, breakfast buffet, comfortable bed, friendly staff

wifi, rooms miss a friedge

the parking is small, but we have always found a solution with the responsible person

they had a good salad bar and desserts

the kids club was perfect and we were able to hire a babysitter to go on out on our own without the

wifi can be

for example, connected to premium wifi by accident and was charged despite immediately disconnecting

very good staff, very good location, by the beach. good food, good gym but it can be bigger

really liked the room service option that was included in our package

dealing with a bar fridge was a problem. a larger one would have been appreciated.

there s a bar that can be quite loud right across the street

great wifi with youtube

room was noisy when the bar across the street got loud

however the wifi is lacking at points with no reception at the nice computer desk or tv

the lobby restaurant had a solid menu and room service

in, the adorable and kind staff, the hotel aesthetics and attention to detail, the rooms, and the pool area -

room service is a little slow and spa options aren t very specific.

wifi also tended to cut out all the time and was insufficient to stream anything on the tv in the

breakfasts were good, the pool and ambience were fantastic

the pool was small but perfect

i loved the upstairs pool area

a great little rooftop pool and bar with a wonderful breeze and great view

the pool and the rooftop bar were incredible

great value for location. clean. quiet. nice rooftop pool. staff was super helpful and friendly.

24 hour gym access, several pools, nice on-site restaurant

the main pool was closed and this was quite disappointing.

nice room and friendly staff; very nice pool area for gay parties

at the pool club, miguel and his staff made me feel at home

the food from taste, and having staff in the gym to help, which you don t get with big hotel chains

we enjoyed the pool and the hot tub and the view terrace on the roof

the full kitchen and quiet location

staff were friendly and helpful, allowed us to do early check in and slightly later check out

small boutique hotel with small pool and large jacuzzi was perfect

the wifi was very spotty. very frustrating.

cleaness place, and pool

the wifi to function and better towels. i guess i get what i paid for. :(

closing pool at 10

convenient, superb staff -50 pool, 4 deep with shallow area very basic rooms (some with refrigerators

poor wifi; no tables/chairs/counter-tables in the room and in the restroom to put your stuff on

if you don’t like kids do not stay here

dirty dishes stay in the hall by our room for 3 days and there was no room service

check in staff were very friendly. breakfast was okay.

pool bar stay open later.

i prefer no kids at my resorts

like everything big bed, comfortable nice and big kitchen the hotel is close to the beach

i wish the pool was a bit bigger.

little rooftop pool was a peaceful sanctuary

kitchen is very well equipped, which was perfect for us since we like to cook our own breakfast and

location, huge room with full kitchen and laundry

the condensate from air conditioning needs a gutter over pool area

shower was a bit challenging. elevators slow. pool was sad. room felt small.

zero wifi. none. huge bummer. huge.

building is falling apart. my suite had a sink in the kitchen, but no faucet or drain.

there is also a rooftop bar with nice shows everyday

the sky bar and gym facilities were fantastic location is convenient for the old town and bars and

room service was good

breakfast options not enjoyable. not enough basics. breakfast bread quality/variety limited

lovely infinity pool that is olympic length with swim up bar

i did not get to take advantage of the awesome restaurant and bar lounge on roof top view enough

there are alot of options for entertainment such as board games, ping pong, volleyball and a kids club

spa was closed all week

and restaurants close relatively early 1am and room service later at night 1am was very slow

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible

best to upgrade to the private pool and bar and food

location, views, architecture, restaurant and gym on site

one downside was that the phone in our unit didn t work to order room service

rooftop pool is just spectacular

we loved that there was a gym and spa and a rooftop pool that was accessible until 2 am

didn t have access to the rooftop pool during our stay but i am sure it is

the room, the pool and the gym were my favorites. the view was incredibleud83eudd70

the room service food was horrible

nothing, it was fantastic. adults only was a huge bonus.

the pool has a bar on the rooftop, from there the views are 360 degrees of everything, it is stunning

charge $1 usd per item for laundry service, which i find quite expensive

sinks and in the shower enclosure, the shower drains in both bathrooms drained very slowly, the kitchen sink

menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of

room/suite was a comfortable size - the kitchen was sparsely equipped but adequate.

the kitchen was so much better than the other rooms i had (once again depends on which building you get

nice hotel awesome pool and pet friendly

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

the stairs! i wish the pool had been heated.

the bar staff and front desk could not do enough to make our stay comfortable

the pool wasn't big enough for swimming and the jacuzzi was closed during our stay.

this hotel is also equipped with a basic gym which was great

incredible views from any room and the infinity pool is beautiful

the rooms are nice, and pool area is divine

they had to empty and make repairs to the pool while we were staying there

view from our room was incredible, and the view from the main swimming pool was absolutely unreal

fruit or bagged snacks available in the bar area for guests to access at all times of day

the food was typical buffet style - better for large families and kids than for tasty variety

pool and restaurant velas

7) which satisfied our needs as a family group of 3, my partner and i her sister and our 2 kids

the equipment in the gym was broken and there was mold on the gym walls the breakfast buffet was $30 canadian

multiple pools. kids park/camp.

near to airport, but no noises - very friendly staff - nice program for kids - easy access to

wifi wasn't in room- had to switch rooms. all inclusive food was medicore

i said before it is “adults only” but we saw kids in this area which was kind of confusing

the breakfast chilaquiles were exceptional

not having wifi in the room. i didn't understand why i couldn't have a friend go to my room?

poor almost non existent wifi

parking lot and pool

rooms were good size with a kitchenette w/fridge and the bathroom was small but clean

the kids complained of a

the kids complained of a

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

really liked the beach area, the main pool bar with the super friendly and fun bartender giovani, he was made

they didn't cause problems, but there are already people jockeying for spots close to the pool and then you

side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas

the swim up pool suite was very nice, breakfast at the hacienda buffet was very good variety.