free parking

from the food and the lovely bar area

plugs, toiletries, tea and coffee as well as biscuits and chocolates there is a restaurant and bar at the property where food was great staff were great, very

has a nice bar and restaurant

staff were so helpful, the room was very clean, and the restaurant and bar were lovely

the bar wasn’t too expensive considering the type of hotel it is

dirty laundry left in room and carpet not hoovered

the only thing was the bar and restaurant were closed but managed to order takeaway food in

amazing, robert at reception is very welcoming, gordon the manager very nice also, dominic in the bar and billy make you feel homely and all i can say is we have been going here for over a year

laundry all over the floors for hours throughout the day

were very friendly, every one said good morning :) breakfast was brilliant perfect way to start the

breakfast was super

excellent choice at breakfast

did not have breakfast due to this, but the restaurant looked very nice

bar area was well organised and well stocked

at breakfast for continental breakfast a little disappointing - i would have liked a bigger choice of

gorgeous hotel, food breakfast and dinner excellent, staff charming/

spa is just amazing

gorgeous and the setting is magical huge bedroom with a lovely view and a little bunny having his breakfast outside the

liked the format of the breakfast, the combination of self service starter with a formally served cooked breakfast

spa bath is amazing. smoking area is peaceful. food is lovely

fabulous breakfast

there is no spa facilities

it’s a 5 minute drive to royal troon and around 15 minutes to prestwick golf

excellent and staff very friendly excellent choices for breakfast dinner also excellent used spa at sister hotel the gailes also excellent

was incredible we enjoyed room service chicken and haggis with a whiskey sauce it was devine, the room was immaculate, we

staying here took the stress off getting myself and my two kids to our friend's wedding nearby

all the staff was just fanstatic especially a miss natasha fantani and the bar tender that was on that night running it himself made the most amazing mock tail that i have

i had two suitcases and 2 kids and no way of getting them from the car park to the building safely as my kids are under 3

i liked the bar and the food was beautiful

every thing bedroom huge staff lovely nice bar area drinks good price

hotel had a gym that was easy to access despite the covid restrictions

my kids loved the pool

was bad- my enquiry about early check in was only replied to 2 days later amd after i had checked out

and welcoming they were always in the background and happy to help with any queries and the bar staff are so easy to talk

room, one of the most comfortable beds i ve slept in, able to use the spa/gym facilities and sunday roast was great value for money

the bedrooms, restaurant, bar and outside sitting area all depict these qualities

also we had to be out the room by 11 am so didn t appreciate the door getting knocked on by room service at 9:30 as we had a terrible sleep

friendly, relaxed small spa and gym

the restaurant we were positioned near a big family gathering who allowed their kids to run about and couldn t seem to talk to one another

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to floor and was so dirty, marks everywhere and

booked i was told i could potentially check in early (as we were attending a wedding) i was to call the morning of arrival

any issues that arise are reported via a phone call ( hopefully ) issues with air conditioning spa bath not working leaking wash hand basin after a shower the tiles on the walls and floor are

were ok, could do with a little tlc in areas, we paid for early check in to get ready for a wedding and this was forgotten about, we were given another room

hotel, fantastic customer service and was given early check in which was greatly appreciated, the suite is lovely i stayed there 2 nights then

was very accommodating when we needed an early check in for a wedding

the food was lovely and the bar had a friendly atmosphere

excellent breakfast. good choices. great bar and particularly the staff

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

we had a lovely lunch in the piv bar and grill which was also delicious ud83dude0b all in all we had a perfect stay and met lots of

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was outstanding xx great place to stay in ayr will be back

the staff were really welcoming and friendly. the spa was great! also loved the food! x

the staff from the reception to bar and restaurant, all were so kind, helpful and friendly

staff in the bar and restaurant were really friendly, professional and accommodating

i understand it is a spa with a pool but the floor area was wet and was making it very easy to slip & was making me very cautious

the bar and spa areas are worth the visit

breakfast was amazing as was the valentines dinner exceptional would definitely recommend staff

the bar and restaurant is fantastic with great food

as well as stylish décor, a very well equipped kitchen and a very comfortable bed, we ate dinner in the clubhouse which was a beautiful space, and

restaurant and bar are stunning and very opulent

beautiful restaurant bar area

lovely comfy room, room service was excellent as was breakfast

the bar also has a great range of drinks and the cocktails were lovely

excellent parking

ample parking, good location for us as working nearby

very nice hotel, room service was good aswell and food very hot on arrival

close to family and shopping, easy parking

staff greating you as you arrived to the hotel and not to mention the swimming pool for the kids

room service for breakfast, was amazing

bar seemed to have no heating on so was rather cold other than that i couldn t fault the

the parking facilities are to the rear of the hotel which was a relief for us with the motorbikes, and

there is also a well stocked bar and everything is reasonably priced the hotel has a lift which takes you into the shopping mall

the room service and food was above eny thing i've paid for in the past will come again

gym very under equipped

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

easy access to car park and hotel disabled car parking right at hotel entrance

friendly, helpfull staff. great food, large comfortable room. plenty free parking. spot on!

the room was sparkling clean and had a mini bar with soft drinks, alcohol and sweet/savory snacks

near station for train into glasgow central. free parking.0

breakfast was very good too with lots of selection

friendly staff, lovely room, good car parking

breakfast was lovely but i preferred it when they used to do breakfast cooked to order as it was a

o extra cleaning for covid) our room also didn t have a hairdryer or phone for room service

location, plenty of parking, lovely staff, great breakfast choice

great rooms , excellent bar area

hotel, bar and restaurant

i was trying to watch the football on sky go but the wifi was too slow .

all staff from housekeeping to bar to reception were exceptionally friendly!

a lovely hotel, good food, bar , friendly staff

good was excellent and bar staff were very courteous

tea making facilities, tv and wifi

near on a week, and the dog could sleep over, great little bar and staff were great front the maids to bar staff and front desk

superb breakfast - only had the continental but was great selection

towels and also a hairdryer, in room kettle with tea, coffee, access to restaurant menus and also room service

room service menu limited for children

really liked the breakfast having some other options too than scottish breakfast

overall a very great overnight stay with the kids, thanks

staff room bar location all fab fir our needs

tasty breakfast

the staff were amazing. high standard of breakfast and rooms.

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was super spacious, immaculately clean and comfortable

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

free parking and very close to city centre.

on-site parking was a plus as was the short walk to the

service couldnt be faulted even when took a trip to the bar at 4am

large room with great parking and plenty of hot water

had to run downstairs for milk or it would come off room service

to the golf course we were playing at the next morning

and great value for money, parking was plentiful and staff were friendly, also has a 24hr snack bar with drinks to hang out after closing time

the location is good, long breakfast until 12for 8€ for adult, kids for free.

trendy appearance is very nice and plenty food places to hand with a fantastic sports bar directly opposite hotel

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for money

feeling hotel, staff were excellent, on site bar has a good selection of drinks, and food is pretty good

gym is fantastic

very clean and comfortable room, bed very spacious (club room) staff very courteous and helpful

we enjoyed using the pool and spa facilities on the day of check-out

bar and restaurant

if i was being picky i would say coffee, hot chocolate in bar could have been hotter!

laundry facility was a plus, and moderately priced

i requested an early check in and i was so happy that this was available

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

breakfast excellent ...great variety

great location, staff are lovely, breakfast was good

very friendly and helpful staff. possibility of early check in.

reception bar was much more expensive than the nearest bar the scotia next door

nevertheless, the kids loved it

highly recommended by my 3 kids

breakfast fantastic

lovely and clean, comfortable room and bed. lovely breakfast . good location

and would be fabulous if room service and bar food included a range of salad-based dishes

staff didn't exactly speak to eachother there wasn't great communication asked for early check in got one room ready , they took the money off the other room however when i asked for

perfect location, lovely river view, clean and comfortable, good breakfast ud83dude03

included a gym and laundry options

that to me doesn't qualify as a 'gym' or 'fitness centre'

facilities, clean and everything you need in the city staff very helpful - service at breakfast very helpful and food very good, excellent range available and high quality

the kitchen was really useful to have

the apartment was well-equipped with lots of thoughtful touches: a fully stocked kitchen with a fridge, kettle, dishwasher, microwave, cooker, and coffee machine

which was facing the railway, you could hear the trains and you could hear the neighbours and kids crying

i ordered breakfast room service it arrived on time and was delicious.

the room was very comfortable, the food delicious and the room service impeccable

somewhere to sit and get a cup of tea, and the whole downstairs lobby had the resemblance of a kids camp with people everywhere and sleeping on the chairs

early hours of the morning when staff are starting work within the hotel which for guests with a late check out isn t great

little breakfast options if you have an early flight

room. breakfast. location. comfort of bed. blackout curtains.

unfortunately due to having an early check in we only had a continental breakfast

slow bar service

ordered wings at the bar and i believe they cost 5 pound for 4 small wings

location, fun atmosphere and late check out

great to have a gym, pool table, table football and a photo booth too

gym very

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

gym facilities could be improved

staff very welcoming and took time to locate marriott rewards which enabled us to get an early check in

us way earlier than our check in time made us feel very accommodated and provided a complimentary breakfast

gratefully we had cool air/conditioned rooms, and we were granted early check in

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no extra price -nice restaurant located near

comfy beds great breakfast plenty of choice,perfect location for hydro 2 min walk

of the hotel including the glass lifts from which we could clearly see where the restaurant and bar were and what floor we were on

great staff and great tie in with local gym. fab breakfast

a free complimentary upgrade into the junior suite and a complimentary late check out

very comfortable beds good location plenty of choice at breakfast staff are very helpful

lovely breakfast with lots of choice and very polite waitress

lovely pool and well equipped gymnasium

staff were really helpful, bar area was lovely and comfortable, room was spotless, and the breakfast

very good room service

from the spa to the gym, food, car parking ; staff they are all a1

pool didn't look like pictures

early check in not permitted

modern room which the kids loved (we had a triple room with bunkbed and double)

not much we didn’t like but there was no where to do our laundry

no laundrette or laundry service

had breakfast, had the queen premium

love the common access areas with gym, table tennis and snooker

we had a drink in the bar which has a lovely relaxed vibe

the complimentary laundry service was a brilliant surprise

entry hall is a bit of a weird space, seemingly open to the public with lots of kids hanging around playing table tennis etc

we got an early check in which was greatly appreciated

wifi reception was very good

wifi was not working in the rooms, only in the reception

location. 24hr service bar in lobby

wifi was a little temperamental, but the place was busy.

location, cleaningness, late check out friendly staff

room service gadget didnt work

beautiful comfortable room, roof top bar lovely

wish they had room service for food

room service to be available

lot of dust in the room, wifi connection to the tv was rubbish and couldn't watch any tv as it kept skipping and lagging

staff very friendly & helpful. amazing breakfast!!

not a problem will 2 kids who were up then, but could be an issue for some

there is a gym but i didn’t use it

gym great too

were excellent friendly always at reception rooms were beautiful very clean warm, comfortable, breakfast very good excellent price will definitely return

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

laundry is only open from 5pm and can be long queues

the laundry was the cheapest i've found in europe - £2 for a wash or dry

laundry takes contactless card payments

if there was a kitchen i didn’t see it. but clean large bathrooms

lovely breakfast, kids friendly

amazing staff rich breakfast clear place coffee, juices, fruits all day available wifi lobby

they were also able to accommodate a late check out for us which was super

rates, location, clean and comfortable rooms, free wifi, friendly staff

great early check in of 2pm and late check out of midday which really makes the difference

wifi

central location, nice friendly staff, room was clean and we even got room service although we were only staying for 2 nights

fantastic wifi, hospitality corner was great, hotel very clean and central. we will return

breakfast good. perfectly situated.

no early check in.

the guy working at the swimming pool area on monday spoke rudely to my husband.

room, facilities,shower,tv comfy bed, location to the king s theatre, early check in

room was amazing room service was phenomenal as it was my partners birthday weekend clean rooms fresh linen on

the young man in the bar on saturday was also very chatty and

beautiful location and decor, facilitated early check in

the room was a small one which was perfectly comfortable for one evening's stay, and the free wifi was easy to use and reliable

breakfast had plenty of choices for both cold and hot

e under more negative) and was also such a nice and

the staff were amazing from mark the concierge sophie in champagne central, the room service staff and the ladies on check out

room service not delivered to my room first time, apparently delivered to the room next door

excellent breakfast

comfy bed tea coffee in room . room service good . warm room

no wifi in rooms, very poor signal. mattress and pillows too firm

just a great hotel experience, exceeded my expectations and staff at reception, bar and night porter all just

perfect location, very kind staff, nice breakfast, comfy bed. we will be back :) thank you!!!