request for a better room and successfully arranged a beautiful room with a stunning view and a fireplace, making

the spa treatment done in our room

swimming pool was too small

garden and the pool the place is so nice and quite

wifi signal was not consistent and the tv were not conected to netflix or other apps, only

pool could have been a bit warmer.

wifi issues we encountered and the tv channels that wasn't restored timely

private plunge pool was well worth the money spent!

experience we had at mount grace hotel and spa was unforgettable

staff service, spa, tranquility, the room service, being driven from point a to point b, the food

breakfast is served on the restaurant deck overlooking the dam and is a three course affair

we ordered room service afterwards just to fill the hole

attention to detail blew us away dinner - fantastic experience, especially with the wine pairing breakfast -

from the well maintained jacuzzi to the heated pool, what a great

spa services were

that it only had a bath tub and the parking area is a bit away from the hotel

my son lost his goggles in the pool, njabulo who i got via reception assisted me in retrieving them as the pool

breakfast was exceptional and exceeded my expectations

ample parking and close to entrance

the coffee machine in the room and breakfast was exceptional. staff members were awesome

only thing this hotel needs is a gym

out for the evening and got back at 20:30 to be told hotel guest parking is full

unfortunately have the habit of placing the used room service plates in the passage ways when cleaning the rooms

breakfast was nice and the staff was friendly

noise coming from the casino, we could not get parking at the hotel even though we were booked at the hotel

room service comes with a tray charge but still takes more than said time to deliver and no apology

i got a room with a view of the parking i didnt get a refund nor did they offer to upgrade the room when i

spa facilities

can be improved by ensuring that the golf cart is available all the time when guest arrive at the main

was okay that you could order breakfast and they could prepare what i like

sidewalks are very uneven by lodges. parking can be a long way from door.

aircon and fireplace was amazing in the cold weather

kids enjoyed the water park with friendly staff

had booked into the resort to play golf, tennis and have some spa treatments

water park pool could have been cleaner

mini bar was also taken away…also the fish platter we ordered had frost bite on the fish and the rump

mini bar was a surprise. food was great.

due to the above - all other meals we drove into town , so you lost a lot of revenue also outside bar and meal

wifi was a bit sporadic

wifi was down for a huge chunk of the time we were there not enough plugs in the room - we

quite far from parking (not a huge problem but if i had to come up with something this would be

breakfast was nice, i had a good stay

allowed to have or bring your own drinks to the facilities and that the rooms didn't have a mini bar

wifi a bit slow

room didn t have the file with welcome information (like wifi passwords etc)

that if which i found that unfair as the only thing that s stated for additional cost is the spa only

was not aware there was free wifi

the spa on the premises had an absolutely stunning garden and our masseuses created a very comfortable

staff- jane from the bar has excellent customer service, friendly staff from reception to security staff

very strict on alcohol, they need customers to buy from their bar ud83cudf78.

no controlled smoking area, large part of the hotel was basically smelling cigar smoke

no bar fridge

that there ain t mini bar refrigerators.

honestly just that the don t have mini bar fridges for our drinks

2 had a serious smell of cigarette during the first night; i think our neighbour was smoking

need more towels and wifi password :)

room was clean, the bed was comfortable and the breakfast was amazing ud83dudcafud83dudd25the staff was friendly

parking could be better

the bath was a bit uncomfortable. would prefer wifi. small cosmetic tweaks can be made.

parking is a bit problem, you must try to cover the parking spot cos the leaves and birds are

i seated were the pool was on maintenance and the chairs were not wiped off, near the bar & restaurant

ddnt like the service at the kitchen and the bar it was very slow and the food was not that

wifi was very slow

parking distance

the room i was placed in was right behind the kitchen/resturant and the staff was making noise for me while

parking was secure, garden was well kept with reasosnblke bird life

the cottage was comfortable and the kitchen was well equipped with stove, microwave, fridge etc

the spa was also decent

the wifi at our conference was unreliable, and went down periodically

pool is near restaurant

i enjoyed the smoked salmon breakfast

they even had a live performance at the restaurant when we had incredible breakfast

private pool

was excellent the ladies were very polite and they knew their job we enjoyed the pool and warm water after the

my husband really enjoyed the challenging golf course

the bar fridge did not have readily water to drink

the breakfast location was beautiful, with a lovely view overlooking the water park

love that there was a spa bath available but unfortunately it wasn't in a working condition so it was just a

was no plug for the kettle, had to remove the bar fridge and there was no study table in the room though there

no room service

offered had not been dusted atleast, conditioners were pre used, previous client left their used bar soap in

the room was perfect especially with the spa bath in it

it was too strong, the bar needs a proper mixologist and the chef needs to watch how the season food

the property spa closes early at least they should try 8pm like some other spa

location surrounding gardens and swimming pool in excellent condition and very peaceful, good position for

the massage at the spa by ms

spa services are excellent

it was very clean the staff are very welcoming the breakfast is great

wifi in the rooms and tv not working kept on booting but nothing

more parking space

breakfast was good

pool privacy - it's in front of the reception

wifi available, everything delivered as promised

they can keep it down because we couldn't sleep their new parking area doesn't look safe enough wifi continously

there was no parking for me when i arrived to check in on friday, but they managed to come up with a solution

the breakfast was 5star

the was a pool party, we could hardly sleep

big rooms, clean facilities, nice play area for kids, lovely pool and great food

unserviceable scooters for kids and no jumping castle as

the location, room service and the food is superb!

great service from the staff and the rooms and pool were clean

parking was too far from room but the security system had me at ease

good wifi

toilet had flushing issues - wifi had a very weak signal and couldn't connect for us in the suite - a bar fridge

using an app to access the gate is not great especially because it requires data/wifi.

fully equipped kitchen, if you need anything else, ndaba is just a call or whatsapp text away, ready to assist

parking is a squeeze

vegetarian options for the breakfast and the kitchen is poorly equipeed for self catering

the seafood platter exceeded our expectations and the pool was clean and refreshing

also a washer/drier for doing laundry (we didn't use that, but it's there)

like the view from the windows when you having breakfast or dinner

breakfast & 3 course meal dinner was excellent

parking to be a little bit closer to the reception.

spa staff ill equipped

the parking is not shaded and the breakfast is not a buffet.

there is a large garden that our kids played in

location, clean, good wifi

the ease of access was great.but strong wifi though and i got a warm welcome from the host

it was near my kids.

almost everything and the kids also loved the place ud83dude02 they called it our other home

great breakfast

the pool was nice.

parking was difficult and there wasn't a separate breakfast area for individual guests not part of

wifi was not so good in my room which was probably furthest from the base station

lovely kind and efficient staff and a good chef the surroundings very pleasant and a swimming pool for warm

water not very hot room service only had 2 options receptionist unfriendly and not very keen on helping instructions

there were visitors making noise in the passage with kids.

parking space during peak season especially month end gets full and you struggle to get parking

but the receptionist attempted to make the guests quiet the entire weekend the trolleys with laundry was in the

they couldn't assist in most from bookings and room service

we spent 4 nights there and we enjoyed every day the wonderful breakfast and every night the dinner which was

yet with parking available and the ease of uber, it's a quick journey for anyone heading out to town

wifi was sketchy for a couple of hours but great otherwise.

there are walking trails, swimming pool, sauna on the grounds

the delicious breakfast was served either in our room/terrace, in the garden, or the lounge area

the facilties are great with a lovely swimming pool

wifi not working- needed for business aircon not working dark rooms

there was no wifi even though they said there was

the wifi was unstable.

the entire estate is well maintained and the pool looks so inviting

the amenities are top-notch, offering everything from a world-class spa to a state-of-the-art fitness center

gym was poor.

the bar could have stayed open later

wifi, the connection is poor and slow

very convenient to take the private walkway to monte casino which is a bit like the venice hotel in las vegas

our arrival to leaving everything was perfect the staff in the parking to checking in, to our breakfast

room smelled like smoke and we did request none smoking

loved the room and the staff were great delicious breakfast lovely size tv and strong wifi

room service all hours

gym could be upgraded - very old treadmill that is louder than the music in your ear

exit gate had a pool of dirty water outside!

bar and restaurant closes too early

room service for food at 3pm and was told kitchen not open till 5 and bar not open till 4

they had room service with reasonably priced menu

swimming pool is a joke

security at the cottage was good and parking on the property is available so you don't have to park on the road

area quite with secure parking

decent workspace and wifi

laundry facility good wi fi hot breakfast to start your

wifi was fast

breakfast and they went out of their way to make me dinner.

beautiful rooms , nice big breakfast, and very helpful and friendly staff

mini bar was very reasonable

i loved the fact that it was homely and warm and my kids were happy to be there too...

the honesty bar was a nice addition and bonus was a generator for all the rolling loadshedding - free wifi

would have been nice if the wines for the mini bar were in the fridge instead of the whiskeys.

of all staff members from reception - tyronne - up to kitchen staff / housekeeping and even the security guard

wooden floors. wifi connection poor no air conditioner

the breakfast and wifi connection

the location is not near the centre, but ubers are cheap and they have a parking space on the land

pool and the actual room

the room and pool

beautiful, clean, located in a peaceful area, enough space for parking, morden

room i neat and clean ,the breakfast was well prepared and served with a very good presentation

just the wifi being disconnected was the only problem

no breakfast included on booking

the breakfast was not as advertised, and 80% of the time, there was no one at the reception

room service

convenient location with secure access and parking.

the wifi was not that great. the connection was not stable

the wifi is not reliable.

the pool

breakfast was superb location is great with shopping mall just around the corner

was very slow at the bar and pool area

the hotel also has a kids playground, hence its a very kids friendly hotel

the hotel also has a kids playground, hence its a very kids friendly hotel

staff very friendly food was excellent room service was so perfect

the wifi is fast and strong (have to mention that i have had my own access point in the room)

lots of safe parking; with 24/7 security guard

was very disappointed with the hamburger i ordered thru room service. was dry with no sauce

one can take a walk in the garden or play in the pool

lots of parking

my kitchen was not stocked with utensils

that the facility has the necessary essentials like an iron, toilet brush and at least a kitchen cloth cause it

studio is very nice, everything was cleand and the facilities are just great (gym, rooftop)

laundry and front desk doesn t accept cash

helpful staff, great breakfast