very nice staff, awesome pool

was excellent, well cared for grounds and pool

they don t offer wifi and we loved it

we only tried deserts but they were lovely, as was the breakfast (75pesos extra for cooked) (+) top up you breakfast with some eggs, it s really worth it (-)small remark (if we must add sth): the (included) breakfast was rather basic. (-) the breakfast was more like snack and coffee (-)swimming pool did not seem clean enough to use. breakfast offering is a bit light. (-)breakfast italian style (minimum) (-)basic breakfast was included (-)very poor breakfast (+) we added eggs and beans to our breakfast and it was pretty good (-) there was a swarm of bees in the breakfast area

the eco style rooms were all separate and nestled in the jungle with parking nearby

the all place is really cool and they have many common areas like kitchen, pool, yoga room and living room that makes the all space the perfect eco habitat to live in harmony

a beautiful place in the forest, all materials remain natural the staff is amazing as well as the pool, the lounge chair and of course the

nice glamping in the jungle. basic, but good breakfast (warm breakfast as an option).

and delicious breakfast atop an ancient cenote cave

great breakfast, amazing owner, great atmosphere :)

sometimes the staff seemed a little disorganized and room service usually took at very long time if you ordered at night

the night shows ewere amazing and the sports activities and gym very good

the spa in the casitas was incredible

breakfast was a really good spread and open till 12pm and the ocean views fabulous

food is great for an all inclusive, there are pools everywhere and the staff couldn't be

enough shuttle golf carts and not enough chairs by the pools

we were used to from royal service at another resort- we had great service from bartender at our pool, butler at bali bed, but majority of all other service was very disappointing

the food was great. breakfast, lunch and dinner was good.

room service was spotty, so was getting ahold of someone at the front desk when needed

- 24/7 room service menu is limited - can t order food or eat by pool

the food at all the restaurants are fantastic including lunch and breakfast buffets

inability to get even a snack not in a sit down restaurant

the gym had the latest technogym cable equipment but still a

maintained, the staff was wonderful, the food was great, the rooms were beautiful, the beach and pool were

cleanliness, activities, pool.

there's a lovely rooftop restaurant with great views for breakfast and dinner

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the water filled with black

i loved the fact it's an all adults hotel: no children running, crying, screaming or spoiling your holidays

we never had a honeymoon and we have 3 kids so it was nice to get away for a while

breakfast was especially good because everything on the menu was hearty and very different

we travelled with another family, and have 4 kids between us

the spa and massage on the ocean was the best part of the hotel stay.

) we put our breakfast menu on the door for two days straight and no one came to collect them

main pool was great for kids and entertainment

i don't think kids should be allowed at the nicer dinner spots either

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

the hydrotherapy spa is a must

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

breakfast was good in both selection and taste.

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

, from the room, to the pool, to the lobby/restaurant area

the pool closed to early

gym mat and equipment in the closet

bed, shower, room in general, free parking in the building

very modern and clean. on site secured underground parking

very friendly beach bar open until late evening

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and yoga class

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an exception and not worthy of any real critique the food in woodend

breakfast is great

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

bar well stocked

clean, modern room. good breakfast.

shuttle from and to the airport, fast check-in very friendly staff cozy room, comfortable bed,

spacious room, good gym, good pool and restaurant

had a smell of moisture/mold, very basic gym

we hung out at different places by the pool each day so our servers

the e team is great: keep the pool fun and upbeat

it is a well thought out hotel for adults, with quality food and elegant and simple design

the resort has plenty of food and bar options to chose from

i do like the gym and spa layout a bit better at akumal , it’s a little newer and brighter

this is very good place for kids as well and they take care of you all the times

spa prices were quite expensive if you are interested in a treatment during your stay that might be

we loved the nightly shows and our kids had such a blast at kids camp everyday

the spa is very nice and i had an amazing massage

nelly in the spa was wonderful as was martin, the activities coordinator

the kitchen utensils were basic but sufficient to satisfy our needs

two

also laundry is close

nice place with swimming pool close to the beach.

wifi was excellent in case you are doing work

a kitchen but didn't have any other facility in it but the fridge

was not cleaned kitchen very sparsely supplied no extra keys for other room user

much nicer resort) you can get a full apartment with balcony and views of jungle or pool, a kitchenette, immaculate, with all amenities you could need

photos show how many cucarachas were in this room/kitchen at the 2nd floor

important for when band played mattresses were just right for me the kitchen was nice other than little to work with

the proximity to the beach, the in house restaurant and pool

location at the beach, pool and the beach with lounges

pool, clean, close to everything, and on the beach. staff was wonderful

in the room from a bar in the front of the hotel

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

the pool was very relaxing

the pool was refreshing and a nice spot to relax when i needed a break from the beach

the added kitchen and dining area was nice too

the room was a generous size and i loved that we had a kitchen/lounge and a separate bedroom since we were with my small children it meant i could put

pool is kind of small, but usually there are no people at the pool, so o always had it for myself,

the rooms are a good size. the staff is great. very close to pool and beach. very clean also

they said the laundry picked up all the towels and now no one has any

great location on the beach, short walk to restaurants, large room, good wifi signal

love the comfort on this hotel, pool is clean all the time, you just need to walk a few steps and you are on the beach

right on the beach, great for kids

drinks in the bar were overpriced.

the pools and beach area were lovely and the food was very good at the romarley beach bar (we didn’t try the other places)

very few beds around the pool and they were taken up by 7 30 am

if you prefer a tranquil atmosphere by the pool without the hustle of crowds of tourists, especially with an all-inclusive package, you might

from the rooms to the 2 pools areas

close to beach. well equipped kitchen, spacious and clean.

the view of the ocean. the decor. the full kitchen

the pool was super clean and inviting

perfect kitchen suites and right by the beach!

we had a wide balcony, a really large room, a spacious kitchen and a nice bathroom

were very clean/ everything worked in the room we had (hot water, clean, no issues) - beautiful pool/ lots of pool chairs - free internet, free food, great food for an all-inclusive

receptionists, excellent organisational structure if a golf car, early breakfast, ice cubes, etc is needed

cocktails by the pool, breakfast in agua marina restaurant was excellent and the spa facilities were incredible

loved the staff (luis, jose luis, everyone at the pool bar was amazing, gustavo (time to make this guy the coo), and everyone who we made contact with on

very relaxing adult vacation with modern architecture with a zen feel at the pool, spas and in the rooms

the spa experience was nothing short of incredible pure relaxation

i loved because it was adults only.

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

incredibly comfortable, and we loved having both indoor and outdoor showers, a jacuzzi, a private pool, and even direct access to the ocean from our deck

every single thing about our stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our private ocean view (-)room service for food and drink often took longer than we would've hoped (+) we loved the staff, room service, beach, taco bar, events, drinks (+)himself and our evening butler, aldo, which became our go-to for everything from ordering room service to booking excursions or asking simple questions (+) even room service felt gourmet (-)room service could be a little slow and no designated bar for palafitos (-) we mostly dined at the restaurant for the bungalows and in room service

sos bar never had food

bring a stanley or yeti to use for your drinks, and you should also pack and bring your pool floaties

room service was also enjoyable

the boathouse was open daily for breakfast but not for lunch or dinner, which was not what i expected

it is buffet style breakfast which allowed guests to pick what they wanted to eat

gym was old needs updating rules were not followed by staff or guests about saving seats at the

room service food is very limited

i liked the smaller adults only feel of the resort.

is in excellent condition, the rooms are big and comfortable, the food and especially the breakfast were great and we highly recommend it

wonderful being adults only

beach and small pool. poor food.

like secrets moxche, the beach is terrible and the hotel almost doesn’t have enough swimming pool,even more that is share with the breathless guest

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

the pool staff were very nice and the rosewater restaurant was excellent.

mar and edwin, our pool always had a warm welcome, smile and a cold drink

the pool activities were fun and engaging

food with all the restaurants and the variety of good food at the breakfast buffet and lunch buffet

the breakfast, i don’t eat pork and that’s all they had for breakfast

however, 1/3 of the hotel is closed due to covid including the fitness center and some of the restaurants

the mini bar was not fully restocked every day

pool temperature on cloudy days was very cold

the breakfast and a few items from room service were not good

smoothies and great breakfast buffet

the breakfast buffet was the same every morning

we tried all the restaurants and the breakfast buffet was actually the best

the kids activities, games, kids clubs, pool and the details they have made for families traveling was

our kids loved the bunk beds, the food, the room service, the pool area, the shows

breakfast was great

she helped us every morning at breakfast and sometimes lunch

even tracked down sun hats that we left by the pool and arranged early and late check out for us

was unaware

kids and families on one side and the adults are on the other side

and many choices vegan friendly carnivores friendly the service is excellent fully refill mini bar service

limited american like breakfast options.

my spa experience was

the slide, zipline and poolbar didn’t operate from sun up to sun down

the spa is a must on the do-to list

pool and water park are great

expensive at gift shop, taxis and spa treatments

i loved the restaurant selection and all the pool arears! the wedding set up was beautiful

only 1 thing: the villa pool could have been cleaner.

our villa was spotless, our pool was probably 84 degrees

took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride

took two days and five phonecalls to get a kids bike instead of adult which a zeven year old can't ride

the kids jump into you if you are at the wet bar

jorge at the pool bar, felipe at the pool bar, paul the bell boy were sooooo nice and made our stay very good

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

they had pool and beachside service

great restaurants specifically the taco stations for the breakfast maxam

my kids were falling asleep at the table

there are some excellent restaurants/taquerias just outside the hotel, and the included breakfast we ate at the hotel was excellent with both mexican and continental offerings

proximity to airport shuttle to airport

ception, reservations

very clean the have free shuttle service to the airport

restaurants very close, we were told, so we had to order through room service, but it was pretty good

breakfast selection could be a little better as far as options

the gym was excellent

breakfast was good, room was clean and quiet.

the gym and the pool were absolutely clean and nice relax before our long flight back home

the pool the gym the free transfer to the airport i will come

was really nice and helpful as well as attentive, a separate common area had table tennis, pool bar and couch to watch tv, they have a secured garage for parking your car, breakfast and coffee

the venue was surprisingly nice. the pool, bar and food were all good.

their breakfast is very good too :) the swimming pool area is the best

friendly helpful staff. lovely pool and hot tub. nice room, bathroom, terrace off our room

nice staff beautiful balcony with pool view good location excellent breakfast