the preferred area was the best with the separate pool, lounge area and daily food in the relaxation area along with the butler service

one of the highlights of our trip was our visit to the spa for a couples massage and hydrotherapy experience

more options for lunch and breakfast

best buffet breakfast

staff at the swimming pool bar are also very kind and professional, all the other waiters in the various restaurants will

for breakfast, we went to capricho every morning

breakfast was super at the palladium

well equipped gym

, all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

breakfast was great, facility was impeccable

with nice tub, balcony had nice view over the pools to the ocean, many bars and places to eat, room service was great and i loved having the table to place orders, such an

excellent food, service and staff. the spa is a must

favorite driver for the golf cart jonathan aka noah

it could do with a few more evening locations, i think the piano bar was not in action because they were using it as a covid testing area, so maybe if that had been

bed very comfy. private pool fantastic

wonderful activities including gorgeous beach parties and concerts and a great state of the art gym and all other amazing services and wonderful staff, absolutely everything about this resort is

don t miss out on all the extra activities available such as shows, night club, gym, aqua dance, water spin, and abs mat on water

they gave us early check-in and late check out

the mini bar and the snacks inside the room

room service items lack descriptions, so you're just kind of guessing on quantity, side items, etc

every morning we enjoyed our breakfast right next to the ocean, the food is delicious

the hotel rooms are unbelievable with sea views from your own private pool

beautiful spot on the beach with a pool for cooling off in too

far from city center, but worth for the location a bit small pool, note that it's shared with the beach club, so not only hotel guests have access to

the beach bar has great cocktails and good facilities

hotel is located right on the beach with free access to their beach club with beds, pool access and a fabulous beach restaurant

pool area, fabulous location, lovely large & clean room, friendly and professional staff & good

the meals at breakfast were deliscious and memorable in their presenation and flavors

they also have a spa across the street for massages

i had one of the most amazing massages ever at their other property's spa and i will return again the next time we are in isla

the staff were helpful and friendly and breakfast by the pool a great start to the day

the room was perfect for us family of 4 adults and 2 kids

only improvement i could suggest would be 24 hour room service for a limited menu.

wifi disconnected at times

kids can go from the pool to the beach all day

location, the courtyard and the pool

great pool with lots of sun loungers

location, friends staff, clean room, water available for guests, fridge in room, great pool

directly on the beach with beautiful view, grounds and pool

loved the beautiful garden with the pool and the cleanliness of the property

they have a breakfast lunch and dinner

kids team was very nice

the hotel has child care and a kids room with toys and activities

the gym had enough in it to get a quick workout in

the sea the view the staff the pool everything!

spa on the balcony was not cleaned prior to our arrival

near the shoreline, and although the resort is adult only, the beach is public, and there's kids everywhere

room was next to a school and the kids were loud in the mornings

all inclusive means all inclusive, mini bar and room service included, staff were all impeccable - friendly and attentive, sergio and samuel at the

room service food was not that great. elevator was small and slow.

they have great yoga classes and other fitness opportunities on the deck by the sea

pool area, location, bar restaurant, the bungalow area.

super helpful staff, very nice place, there is a bar (restaurant) by the pool

too big pillows and hard beds. the people in the bar is not super nice

the pool area is so chilly

the kitchen was good enough for cereal breakfast, coffee

nice kitchen area

it is an apart hotel, we missed many things from the kitchenette

in the kitchen there are no facilities just 2 plates and 2 cups

they should equip its kitchenette. there is hardly nothing of utensils to eat

restaurant and bar is very welcoming and has good quality of food

the vibe is very relaxed with a nice bar and restaurant at the ground floor, and very close to the town centre but also very quiet in

a great beach hotel with a pool, a bar and restaurant, and very good value for money

some of the kitchen drawers smelled slightly moldy, due to not being properly ventilated

there was a pool as well which was a surprise for us

upgraded suites with kitchenettes looked more comfortable but a little pricier

we didn’t have breakfast as we had the kitchen room

the available kitchen was nice

the communal kitchen with coffee in the morning

it also offers a shared kitchen and dining area available throughout the day, along with complimentary coffee and tea to

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

they let us do an early check in, upgraded us to a bigger room that was available

pool was connected to the restaurant and therefore not very private

i had to mention something would be the swimming pool

the birds in the pool. pool being so close to where people are eating is kinda odd to me.

pool is only open from 11am-8pm when the restaurant is open

no shade area at the pool so did not go there more than once

close to downtown, comfortable, nice staffs. excellent price. pool, gym and bar. no parking.

late check out

pool closes at 6 bar hours

we asked the staff in advance to let us either have a late check out or the opportunity to take a shower and were refused

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

was only one beach grill and bar and it was for the elite members so you either had to walk way over to the far side of

no mosquito management in resort

breakfast was good. american style. location is fare from downtown or clubs.

ont desk) and buffet area were not very nice

live shows almost every night, the dj by the pool and the bar guys keep it lit every day

but the food was not even halfway good in the buffet or snack bar

the kitty olympics at the water park where my daughters favorite thing along with the incredible nighttime shows

the pool, food and beach were all amazing

the water park was a bit of a let down.

lots of on-site activities, including great little waterpark, mini-golf, kayaking, pingpong, volleyball, etc

location is amazing. breakfast is good with an excellent staff.

the pool was wonderful tho we had a small beach the lounge beds made you feel comfortable

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

location was good. breakfast was good as well. servers went above and beyond!

i did not have breakfast

the room lacks netflix and the gym is minimal.

front desk staff

the wifi was strong in all areas of the property

wifi is awful staff on reception could be a bit more helpful the roof top pool was open but the bar

clean rooms, nice views, good hot water and water pressure, good room service, and a good restaurant

delicious breakfast, cool bar, and a great international crowd — europeans, americans, and canadians, so

the bar was awesome (beer 50 pesos, margaritas 120pesos) a pool in front of the ocean and the bar was attached to the pool

great breakfast

you get access to their private beach club with a boardwalk, pool, bar, restaurant, and a gorgeous sunset view

people: edgar reception very gentle and fun, the girl of the bar, the cheff she make me a special breakfast and the girl that give u the breakfast everyone super nice and always with a smile and

oh and dont go there for the swimming pool, at first we didnt even see it

the swimming pool- hmm would rather take a shower then relax there

2) the pool looked like nothing in the pictures i saw online

there is even a pool.

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

pesos for half a liter), air conditioned

wifi and warm water from the shower

excellent location, great staff, fast wifi, good ac

very dangerous location no good wifi

pool restaurant and beach access

the best part is our baby monitor reached the pool so we were able to put our little guy down for a nap and enjoy either being on the deck

wifi was ok but could be a bit better

great breakfast with a lot of choice options

breakfast was amazing

bars: unik - rooftop cocktail and party bar with dj isola - lobby bar with a wide selection of

the hotel room was large, with a spa size bathtub, and a huge balcony on the back side

there was a nice bar and swimming pool

was very clean the pool was lovely gardens were beautifully maintained spacious rooms excellent cleaning staff very

love the spa tub and pool area is perfect for sun bathing

they have parking inside the gates for golf carts and motorcycles with a parking area for cars outside

the gym well equipped

the gym and pool

staying here for the last 7 years, great gym, decent breakfast considering its included, love the hammocks in the rooms and the

pool , rooftop bar and breakfast downstairs

were friendly and super helpful, they did an early check in for us as soon as they had a room available

there is a beach bar that serves excellent food and drinks

staff pool restaurant & decor! excellent!

felt the spa facility’s - sauna, cold plunge and spa could be a little better value

we then went to the bar after 6pm to redeem our “invitation” drink tickets

the bar and restaurant staff were exceptional.

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

breakfast was ok but could have been better, that is presentation and taste

the rooms have everything you need plus there's a kitchen

rooftop pool, bar & restaurant

the bar and the pool are amazing

well stocked & clean kitchen and numerous public & more private lounge areas

location, friendly staff, kitchen, pool

comfortable room. nice property. loved the pool. pleasant staff. great location.

the pool was almost always filled with a ton of kids so if you aren’t going here as a family might be worth going elsewhere

wifi in the room was actually quite good

from ado cancun centro lots of commerce around wifi works, air works, bed mattress is good, tv works room 153 no

during my stay, the main pool had no water, and the kids pool was also not operational