beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

room service breakfast is the way to go

bar at xhale has even better (black and golden label johny walker) options all sorts of tequila

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

swim up room is above the bar that plays music till 1am

room service was also enjoyable

sos bar never had food

private pool often had bugs floating

the kids activities, games, kids clubs, pool and the details they have made for families traveling was

room service was excellent

customer service is exceptional , concierge, restaurants, pool service, room service, every single employee inside hotel are willing to help

the bars, the restaurants, the snack bar, the kids club, this amazing gourmet restaurant, the cleaning of the whole property, the cleaning of the

breakfast was great

breakfast and all the food was good and staff was amazing

the main pool was amazing - fun, clean, great pool snacks and drinks

we loved the nightly shows and our kids had such a blast at kids camp everyday

the pool and pool bar was brilliant

the waterslides are very dated, crazy golf, arcade both need upgrading as damaged and borderline

and the spa was amazing as well

the bathrooms in the spa were dirty. all of them.

gym was adequate to burn off the extra calories

property clean and new, water park is great for kids.

the bar closing times seemed to be extremely early based on previous resorts we have visited

love the rooftop pool, the room with balcony, the beach club and the excellent service provided by friendly

the staff was friendly and the complimentary mini bar came with 7 bottled waters, 6 beers, 3 diet coke, 3 coke, 3 sprite and 3 seltzers

breakfast on the roof terrace was

kitchen had induction burners

kitchenette didn’t have dishes

room service took 3+ hours to come when they claimed it would be 45 min

resort is huge (and still mid size) a lot of pools a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and more gym is

wonderful spa experience

and many choices vegan friendly carnivores friendly the service is excellent fully refill mini bar service

the waiters at the dorado

perfect kitchen suites and right by the beach!

kitchen well kitted with coffee maker and juicer

close to beach. well equipped kitchen, spacious and clean.

all is arranged, there is water, mosquito nets in front of the windows, kitchen fully stacked with all the equipment you’d need

location, staff and pool.

alternatively, you can go to the onsite pool

i liked don's bar and grill. i loved the scuba shop. the pool was very nice.

you also have access to the beach chairs in the nearby beach club that has good wifi

parking and wifi ok

if you have small kids, or someone who doest want to swim, they can wait in the room or beach chairs, or at the

also laundry is close

location, comfortable bed, well set up kitchen, clean, nice little pool, very friendly

t a kitchenette

the room was also great, strong enough wifi for me to work, nice ac, and everything you need to cook if you wanted to

the kitchen utensils were basic but sufficient to satisfy our needs

important for when band played mattresses were just right for me the kitchen was nice other than little to work with

photos show how many cucarachas were in this room/kitchen at the 2nd floor

much nicer resort) you can get a full apartment with balcony and views of jungle or pool, a kitchenette, immaculate, with all amenities you could need

a kitchen but didn't have any other facility in it but the fridge

our studio apt had a kitchen but the single

breakfast was mediocre

the room was a generous size and i loved that we had a kitchen/lounge and a separate bedroom since we were with my small children it meant i could put

the kitchenette could have had a couple of other cooking utensils

large room and lovely little pool for cooling off

com because they charged me $140 extra and leave me no breakfast

one pool is more for activities and kids, another one quit and for adults

cleanliness & the decor. kids club was the best!

kids programs were quite good! my daughter

mini bar stocked, and you can request restock

room service breakfast was fantastic and the restaurants for lunch and dinner were sensational

arrived early but they allowed an early check in

to beach and pool

room with sea view and terrace was amazing, pool lovely, staff super friendly and really helpful

back side at lovely pool which is an inch away from the beach which hosts the dining front and leads the way to all

new bar in front of the hotel has the music way too loud.

breakfast was always amazing and lots of choices.

the hydrotherapy spa is a must

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

breakfast was good in both selection and taste.

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

marina and hacienda) and kids club were closed, probably due to limited occupancy, but it didn't create any inconveniences

typically had breakfast at trattoria di gulio, which offered good choices for breakfast: a variety of fruits and

breakfast was good too

the spa was nice, overpriced they give free facials & hydrotherapy with other purchases

the swimming pool, gym,and dinner cafeteria.

very comfortable bed and great shower. delicious breakfast and a shuttle to airport.

staff and pool were great!

free shuttle was a bonus

pool and breakfast were great

wish there was coffee available at hand other than breakfast

lovely pool and good gym facilities

clean modern stylish friendly staff parking

was a great location close to the airport, it had secure underground parking for our rental car

lovely room , good quality room service food

room without having dinner - during check in we were told shuttle is at 1 and they will give us a late check out for 1 pm

lots of really nice pools

the casita pool bar was fantastic and the beachside beds/cabanas were so relaxing and comfortable

isaac and clemente were perfect bartenders at the casita pool, making sure we were always refreshed and chatting with us

you needed a reservation for all dinner restaurants or you were stuck ordering room service which was very limited and the menu did not change

of raw sewage near spa area

great range of pool and food and beach options, as well as a spa and entertainment

by name) >prompt and courteous service >problem resolution timeliness a big plus >cancun airport shuttle service very disorganized, not leaving a good first

breakfast and dinner at santa fe was exceptional.

how you can shuttle between the 3 resorts.

this was our first time staying at an adults-only hotel, since my nephew just turned 18, and i have to admit it was a very relaxing

breakfast was amazing

the power went out so there were limited options for breakfast and coffee

we booked a swim up room, we could swim to the lobby and bar and this was a great experience

facilities, understaffed, bar was open only a few hours during the day

breakfast was just fruit, pancakes and toast

for breakfast there are different selections but no bacon, no sausage, no pancakes, no boiled eggs, no

there is a lovely rooftop area with pool & bar

we did not need the extras like kitchen, desk etc

it and has a kitchen and a living area

would be great if they offered an airport shuttle ud83dude01

speedy hotel shuttle nice room close to the airport

wifi didn't work when we were there

i really enjoyed the pool, too

great location, liked the room service

room service menu showed mostly pizzas but none proved to be available when i tried to order one

shuttle, staff, breakfast, rooms etc

the pool is great, gym is perfect for a workout and the food in the restaurant was good

gym is fantastic, lots of new equipment

the gym and the pool were absolutely clean and nice relax before our long flight back home

friendly, professional staff. easy early check in. wonderful pool area. great breakfast

y not at check out

the price for laundry service is quite expensive, much more than in other hotels we stayed at, therefore we

maybe the wifi signal in the room. but it wasn't that necessary

still dont have vallet parking which is a bit of an inconvenience specially when you have to park your car at night

covid protocol was great. nice pools and chairs. food also great.

italian restaurant wonderful plenty of beach towels no limit and always available we had a full bar set up in the room big bottles not small shot bottles and a ice machine on each floor i can

t sure if i spelled that right) made sure our drinks were never empty

cluding breakfast), especially the pool bar drinks and snacks

room service can sometimes be real busy but the service is still great

-could choose from quiet pool

the price we paid, the gym was not as equipped as we would have expected and transport to/from airport is not included

the golf cart that takes to the rooms)

n miguel)

could have more golf carts available as the property is very large

more selection on the room service menu might have been appreciated but that's about it

not about the view, but we paid a sunset view and not a first floor parking lot view with a broken window

the service, the food was delicious, lots of verity, and all my kids tried all kinds of food

they had more vegan optionsat the restaurants also buffet breakfast like alternative milks, avocado, and dairy free

24/7 in room service needs improvement

not like that we couldn't find the kids club, also that the brown bag restaurant confussed us cause there were prices listed

everything was good, the wifi had some connection problem, but totally everything was good

the ladies in spa have such a calming nature i got a massage from mrs

the pools are nice, my kids loved it

the bar opens at 11am. all inclusives usually 10am

across both resorts, as well as large selection of non alcoholic and alcoholic drinks, plus 24/7 room service is also fantastic

the breakfast buffet was limited

but ended up making it to every restaurant once and just did the dinner buffet and lobby bar for nights where we couldn t get a reservation

we went on trips and there is really no way to grab a quick coffee and breakfast before leaving the hotel

the kiddies water park

ie you should go outside as soon as you wake up and put a towel on the pool chairs that you want to informally reserve

breakfast wasnt great. pool was ok if u can find a chair. understaff.

i appreciate that there was an adults-only pool and bar

restaurants, swimming pools, parking, room

even room service was delicious

i seen two kids play a game of how many broken pool titles they could find

the spa was great

asked for room service before going to the airport, waited for 45 min and the food didn't arrive so we called

short ride from the airport- perfect because my kids were tired of traveling

loved the breakfast buffet

), spa

we mainly ate in the restaurant for breakfast and dinner then for lunch we used the snack bar by the pool and ordered to our day bed

we only ate breakfast lunch and dinner, all were good and the menu looked great

very relaxing and very spacious rooms with spa tubs and rain shower

there was a very large and beautiful spa bath which was very comfortable but when we turned the jets on the water filled with black

adults

a nice pool, restaurant, and bar inside

beautiful swimming pool, the room was huge, the consierge was really nice and helpful as well as attentive, a separate

nice staff beautiful balcony with pool view good location excellent breakfast

the venue was surprisingly nice. the pool, bar and food were all good.

the pool and grounds were beautiful

service at the bar was very quick and accommodating with larger portions

the staff is amazing, very sweet, polite, helpful eduardo in foam bar is outstanding

right from check-in to housekeeping, room service, the restaurants, the bars, and the rooftop pool

e pools at the hotel are actually cold)

the pool closing so early and wish there was more entertainment.

the pool was large and clean

the host is absolutely lovely and prepared a full breakfast mostly made of home grown products, home made bread and nut cake, organic honey and eggs

the breakfast was delicious too

breakfast was the best

breakfast, quiet room with excellent bed, located in a wonderful large garden with a very nice

amenities, restaurants, kids and family pools, and the room view.

the room service food menu needs to be expanded

spa and gym were good too

did not like the idea the bar closes at 12am

swimming pools were very well maintained and the gym was very well

although breakfast had good variety, the food wasn t that great.

i liked it’s so kids friendly, even the restaurants

the pool was large and the water was warm

sports bar open during high volume athletic events

went to a much more expensive all inclusive and enjoyed the royal

upon arrival we were demanded to pay extra for kids, despite our booking clearly showed for how many we booked

omni has an amazing breakfast selection, from fruits to pancakes

also spent tons of money at the spa

4 pools, 2 swim up bars, and a private beach what more could you ask for

staff is amazing! beach restaurant, bar was amazing! italian restaurant very good