stayed 3 times now & never been able to connect to the wifi yet

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my

parking was easy and although there was entertainment on downstairs the soundproofing was excellent

it provided everything we needed, comfortable bed, spacious room, off road parking and a very reasonably priced

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they

wifi was really slow and sometimes non existant.

of free parking and room was very good and comfortable bed

ideal location for my needs. easy parking friendly staff

very clean hotel in a quiet location with plenty of free parking on the road

wifi could be better

breakfast is lovely

30 pm after a long flight hungry, however staff did allow us to order food in, and ate at the bar with a very

of the revenue of this hotel is non existent at the moment - airport stays, airport stays plus parking and also

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

of the revenue of this hotel is non existent at the moment - airport stays, airport stays plus parking and also

parking is great

a nice place and met expectations but swimming pool was out of action when attending for a spa day which i only

hotel great staff nothing wzs a bother great bar service

i had a spa weekend stay and everything from start to finish will excellent best things about the hotel 1

it was nice that the hotel offered room service

well cooked breakfast. very near airport. plenty of tv channels. good wifi.

bar, restaurant and especially the breakfast availability for those leaving early in the morning (available

walk to the airport for an early check in

i had 4 kids in my room with me, 2 in the sofa bed and had to have 2 in the double bed with me as there is

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

close to the airport however not disturbed by noise at all, great staff, lovely bar area and restaurant, room

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

loved that we could book adjoining rooms so that parents could sleep in separate rooms for the kids

uncomfortable, doors slamming, kids running up and down

the staff are very very helpful, and room service was excellent. lovely room also, great bead

no kids macaroni which were only told 10 minutes after we ordered

seemed to me that there were not quite enough staff on duty to cope with the evening rush at the bar and restaurant

second visit it was room service, which was brilliant

no kids macaroni which were only told 10 minutes after we ordered

the wifi didn't work

comfy bed cheap breakfast kids ate free

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

excellent wifi in the room

the bin, you could hear other guests doors slamming all night, not much loo roll for two nights, room service

facilities and staff were absolutely brilliant ordered room service and it was fantastic and service was

the staff were amazing and checking in late at night was absolutely no hassle, we were also kindly given a free

whole place is amazing is are first stay in the hotel and it was incredibly nice experience and pet friendly,

we also ordered room service from the restaurant (always a nice treat at hotels that offer it) and this hit

all the staff we met at reception, in the bar and restaurant were courteous and helpful

gym is lacking in equipment but ok

the wifi wasn't reliable

are tired and smell of pets

it feels like the staff are kids without a manager and they all just wanna get home

location was great. very comfy bed.24hr room service.

breakfast via room service

breakfast 10/10

the free wifi

guest came and asked us for the wifi password at 23:45 at night

the wifi is ok

wifi

good location and parking, clean friendly and fair price

spacious and uncluttered room; friendly and approachable staff, and a very playful pub dog in the bar to add to

was super friendly, such a great value with breakfast included

very friendly staff,super breakfast,good location

lovely welcome from the hostess behind the bar when we arrived

wifi could ve been stronger in my room

only criticism i have is that the wifi stopped working repeatedly, for long intervals

the wifi was very slow.

the price this was a great room in a great location wifi was perfect shower was great and room was clean excellent

however, the wifi did not seem to have a good performance, while the others are very comfortable

wifi in the room was a bit unreliable (although there is alternative wifi upstairs which may have

great staff range of beverages in the room and lovely breakfast in the morning

was super handy, the bath products were lovely, the record player is a very sweet touch, the free wifi worked

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

very quirky with the record player and the bar open till midnight

the wifi connection was fantastic and the bed was comfortable

we were very dissappointed that wifi didnt work and we had no signal at all during our stay

well maintained and good value for money, also made a phone call in the morning for a late check out at short

wifi limited to rear of building

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the

there was not a single room service in entire week. and they don't provide soap.

i was charged twice for the pet fee

there was no gate at the top of the steps and a group of kids walked down and smashed glass directly outside

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

room service quiet pricey but good selection

difficult to connect the wifi on the 4th floor ;)

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a

a little hiccup with the wifi being really really strong but that's expected

i asked room service to provide tea and sugar sachets by calling the reception 4 times (at 10 am early

girl helped us out with an early check in.

given any information like wifi password etc on check in and was on the top floor so complicated trying to come

there is plenty more, but as i was visiting to take kids to a show this was ideal for me

wifi was ok but could do with a boost

a bedside lamp would be a plus but it wasn t an issue not to have one wifi a bit weak

wifi was great and all the amenities were working

travelled with my young grandaughter as she was attending theatre school, i arrived early to leave luggage and

pool excellent

for an exam and they were very accommodating with early check in and late check out

any time a hotel makes a fuss of young kids is a plus from

wifi was very poor, non-existent at times

breakfast could have been better

professional, and helpful, ensuring our stay was as confort as possible with having two young kids

on the day for friends partner and he got to use the facilities before check in brilliant for kids

was not easy to access free wifi

friendly staff, good breakfast.

staff very welcoming and took time to locate marriott rewards which enabled us to get an early check in

for early check in as room was available

just about 200 for 1 night and that never included breakfast and with the kids were bit board as nothing for

wifi signal was a bit patchy

hotel breakfast

staff were so friendly from receptionist to bar staff to waitresses my phone charger broke during my stay and

handy location with good car parking. clean room, friendly staff. good breakfast..

was good to have seperate room for kids. convenient location

friendly staff. car parking everything about the stay was a delight.

inside is a gem of a place with great staff who really gave interest in our two kids

clean and comfortable - great selection of breakfast options-hot and cold snacks available at bar after concerts

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at

breakfast ,comfortable beds, good wifi ,cheery staff and location

staff at the bar and front desk were extremely patient and kind, dealing very well with people who had had too

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as

location, pulse ev charging. walking distance to city centre and museums. excellent bus service.

gym was so small it's a small room with 3/4 treadmills i went to the gym at 5am as i wanted to be

breakfast was great and had a good session in the gym

staff were so helpful, the two girls at reception were great from helping me get my wifi working to ordering

early check in available, friendly staff, great rooms and clean. would definitely come again!

everything, wifi didn't work,tv didn't work only had a kettle in room ,no cutlery no cups ,there was a kitchen

wifi worked ok. bedding was clean.

best of all was the lovely room service delivery from cyrus kitchen

wifi only

although room service is advertised there is no apparent kitchen from whence said food could be prepared so

we did get an early check in at 3pm

nice clean room faclites good free wifi comfy bed

laundry wagons left beside the lifts (level 1)

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in

wifi signal was weak.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

i had the bad experience related to the wifi slow connection during the day, and a really noisy person in the

the staff were okay but they briefly lost my laundry

huge room with a desk space to work at and jarringly fast wifi

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway

staff are very friendly and very attentive , a lovely public bar and very friendly locals

the bar prices

were not able to get any wifi, we could not check into our flight until an employee lent us his phone

the location and it was easy to find and they gave me 3 weeks free parking.

no wifi code, tv remote or hairdryer

lovely building, great big room, speedy wifi.

large room with great parking and plenty of hot water

very easily accessible by car very well presented property drive up to hotel experience plenty of parking spaces

had to run downstairs for milk or it would come off room service

wifi was very good, both for personal devices and a work laptop

ffee machine in room and late check out) were all agreed to by staff who had exceptional customer service

such a comfy bed and excellent gym facilities for a hotel gym!

lots of seating areas in bar area

quick service, spotless clean and staff were amazing with the kids

as always, great service, nice room, good breakfast pool and gym both well maintained

we especially liked the reception and bar area, the provision of snacks and the little touches , candles on

the staff were excellent. great location, quiet, good wifi, very comfortable.

lack of fridge and no room service / no food available later at night.

also the cost of the stay was excessive due entirely of the golf in troon being on

comfortable bed and quiet so we got a good sleep, good size tele in the room and clean bathroom, room service

kitchen was also amazing for storing drinks and warming food, very impressive, lobby and front desk

some room service trays left at our door when we checked into the room

second to none. good value for money, though breakfast is expensive and cuts off too early.

amazing receptionists and denis in the bar was great

had to order breakfast the night before to get 5 discount

although they couldn't offer me an early check in and late check out, they kindly offered to keep my luggage

tut tut novotel, had your prices been sensible at the bar i would have stayed there all night (your loss) i

food was lovely - well cooked and beautifully presented - very fresh - breakfast especially had an excellent

wifi was good

outlook on to back of buildings with laundry(

why can’t guests without kids open the windows

friendly,great positition for kings theatre where we were going for a show,breakfast amazing and room service

so pet friendly that a bed was provided for my dog

nice hotel for a night away with out the kids

we got an early check in

for small kids it hard to get to the pool

kids loved it

the breakfast choice was excellent! room service was exceptional.

easy check in, great location and lovely staff. late check out was a bonus.

handy for town and good parking for 10. excellent pool for kids

check in open late, 24hr reception with pizzas and drinks. late check out as standard.

great location with free parking

no tea making in rooms wifi slow

cinema, bingo, casino and decent food options 1min away

great shower, comfy bed, and good continental breakfast

things like the tv remote and wifi cost extra, but we didn't need either so i'm quite happy with that money

also got late check out for 10£ fee

need free wifi

also the wifi is great

don't think we should have to pay for wifi and tv

quite a small room service menu, however the food was lovely.

the spa was amazing

booked our breakfast for 9am as we had booked the spa, it came at 925 which didn t leave much time to eat &

the staff were so helpful and the spa was lovely and so relaxing, had room service breakfast brought to our

sauna needs to be hotter needs a cold plunge pool (repurpose hot hydro pool) working lockers in spa snow machine

of tea/coffee for breakfast was poor

a spiral steel staircase seems a bit of a health hazard and if you have any disability forget the spa area not

staff are very accommodating fabulous leisure facilities kids loved the pool very central to

we were able to get an early check in and the woman that helped us was extremely nice

not really very welcoming to guests but different with spa

best location, nice staff and delicious breakfast

hundred metres from the center, the value for money, the complimentary drink if you opt out of room service

early check in...

food was lovely with great variety on the breakfast buffet

due to long flight,we asked early check in but they refused although the had free rooms

the central location, the clean and comfortable room and its size, the efficient wifi.

she told me that the staff were super friendly, the room was great as was the wifi

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

early check in at no extra cost

bar with a good bar snack and drink enabling me to unwind and able to get into email with free wifi

room was quite small and wifi was slow, but apart from that everything was fine

we were staying for three nights we would have hoped our room would have been restocked but the room service

wifi was poor, hotel condition was a bit tired.

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

i requested an early check in and this was

very comfortable room and bed. pleasant lounge and bar staff.

there was a late check out (11am) as standard and a lovely bar and reception area to relax in

wifi worked well and did not nag you to re-connect every 30 minutes

super comfortable bed, decent gym, friendly people.

not a problem will 2 kids who were up then, but could be an issue for some

lady who welcomed us and checked us in with a complimentary malt, the efficient, cheerful bar and breakfast

breakfast in the morning was delicious and lots of variety

the friendly relaxed atmosphere of hotel and bar area

better wifi

wifi needed to be continually signed into (it would kick you out often), which led to some of us

the sofa bed for kids kept sinking so kids got a bit scared

we stayed over christmas and they were very attentive and excellent in accommodating the kids

we stayed over christmas and they were very attentive and excellent in accommodating the kids

and the room was well equipped and room service prompt with all our requirements that day (i

massive comfy bed - best shower ever - huge flat screen tv with sky movies and sports - wifi was great - staff

we got told on the night to come to bar area and collect a flask with hot water and couple cups

food and bar both met our needs late evening after nights at sporting events

wifi and movies were also included which was a bonus

loved the interiors and design furniture (vitra) and the bar and common areas were great to hang out in/work

free recent movie selection and good wifi

we didn't use wifi so can't comment

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

so comfy and lounge area was great , wifi etc geared for people on the go that need to be in contact still

early check in

had plenty of space everthing clean and tidy and table available for you to have something to eat wifi fast

a early check in option with a fee

staff, gym, location, top floor

breakfast was expensive.

no room service

the breakfast was great

they need a better room service menu

were unfortunately next door to a couple with screaming kids but that was not the hotels fault

sofa bed was pretty uncomfortable and a bit small for our kids - 13 and 11 years

also was not advised at check in wifi

cot sheets rather than using a normal sheet, beds are too soft, maybe some better options for kids in the

wifi was also excellent much to the kids delight and in a great location(nice and

the breakfast was excellent even for the kids the choice was very good

excellent location, very clean and quiet, and delicious breakfast.

bags and takeaway cups, i hadn’t even thought to ask but appreciated her attentiveness as with kids it saved

the breakfast was excellent even for the kids the choice was very good

friendly service and early check in.

kids loved it

not much we didn t like but there was no where to do our laundry

all loved the full look of the hotel, the smart side of thinking were a massive hit with the kids

breakfast was overpriced

central location early check in immaculate and very comfortable rooms

put in had a narrow door (as if a room had been made out of a store room or something) and the wifi just didn

same with the breakfast

free wifi

the bar closed at midnight

fast and reliable wifi

was perfect for family; comfortable beds (kids loved the bunks) and great shower

lovely bar area

good bar area

room service could have been speedier but still very reasonably priced

brilliant location! lovely friendly staff. spa and gym area was great and good value for money.

the cocktail bar was a real highlight, offering a great atmosphere and expertly crafted drinks, while the

wifi did not work in my room

wifi seemed very slow and tv flickered

booked the wellness suite and managed to get the spa to ourselves for the hour

location central to great bars restaurants train station great value for money bonus it's a late check out will

location. 24hr service bar in lobby

breakfast was poor, looked like no kitchen facilities at all

bar was open till after 3am for guests

the staff on reception were very friendly and welcoming and the bar area looked clean and modern

was able to get an early check in and have facilities to hold luggage after check out

wifi

room service was very good

great location, really comfortable bed, fantastic mini bar and friendly staff

the central location to shops, restaurants & train station. free drinks & early check in.

really disappointed to arrive with 2 kids to realise the waffle machine was not working the 2 nights we stayed

free wifi which was good

reception area, bar and room were all really good. the gym was very good.

also, it has a very good gym

beautiful room, lovely gym, lovely overall

we chose it exactly because with young kids we needed to make use of the kitchen and that made it a little less

clean room with kitchen facilities. central location

location, kitchen facilities, 9n first floor, quiet

was a brilliant stay - perfect location, excellent breakfast, friendly and available staff

small gym

breakfast was absolutely gorgeous, the staff were incredibly helpful and the room was one of the

very tasty breakfast and a good choice

the cctv, and then they said they didnt check the cctv because they couldn't and that it was kids and they chased

the hotel was in a very good location with comfortable sized rooms with late night room service and a bar

team were very accommodating to my request for an early check in and river view down the clyde which was amazing

good value for money and selection of drinks plus the little extras in the room, free wifi and sky tv on a nice

was allowed early check in at 11am without any additional cost

arrived way too early and said i'd chance asking if i could get an early check in and it was arranged within

wifi could have been better

and wifi was slow

nice bar and comfortable surroundings

we liked the card left on our 2nd day inviting us for a free drink as we didn't need room service

rooms were great and close together as requested, we also requested to have an early check in and when we arrived

gave us late check out

friendly staff, excellent location, late check out.

wifi was quite slow although that might have been due to my laptop

reception staff were great the bar staff were great the restaurant staff were great they were all so helpful

stival weekend)

just a great hotel experience, exceeded my expectations and staff at reception, bar and night porter all just

room was clean,comfortable and the bed was comfortable breakfast was good staff were

staff were amazing, especially on the front desk, and the bar staff, check in was easy and quick the room was

and the room we booked was stunning, we stayed in the heritage king room with a gorgeous feature fireplace and

good location amazing bar and reception

the room service was great

friendly and professional staff and added bonus was that an early check in was facilitated

good wifi

solid wifi

thanks again for the help of the laundry coins issue

we did not expect it to be so cozy and we even had our own kitchen

shared bathroom was clean , staff friendly and helpful, would recommend - great value stay for 3 adults