the pool is very nice and the staff if super friendly and accommodating

pool excelente and the bar

somewhat odd: no daily room service, no cleaning out of garbage in the apartment during the entire stay

the only thing i can say is there was no wifi.

the wifi did not reach the room but worked good in the common area next to the pool

breakfast which was included, wasn t that great. still a good value for the price.

no wifi in the room

pool and the fact that included a parking space

the pool was amazing

parking was small

they should have more parking and more supplies for customers in case of anything

and i never could find the light switch to the kitchen

were only there for a night but the pool looked very nice and i liked that there was ample parking

were only there for a night but the pool looked very nice and i liked that there was ample

they put you in an trailer in a parking lot, not safe

decent breakfast with a reasonable choice of food

nice clean room and facility, breakfast

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

breakfast options are limited, just muffins or croissants

on site parking was a big bonus for this hotel

bit parking but the property is nice the staff very nice, the place good and close of the tourist areas

the check out process easy and parking

there's no room service - there's not even a phone

property has few parking spots

lack of restaurant facility, parking need improvement

gym upstairs and spaced to lounge

no good access support to the hotel no desk no wifi free

stay, short uber to all the spots in condado, very comfortable bed, good shower, ac worked well, wifi worked

good location, friendly staff and nice property. late check out was amazing to have!

it doesn t have an elevator to get to the rooftop deck and gym. it s a 5 story building.

building, good wifi, nice spacious and modern bathroom, no keys needed as there are codes at the doors, so

room size and layout, breakfast, pool

i was walking distance from many restaurants and stores, the gym, and a lot more

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your

wifi was a little spotty

have a pool, they have two jacuzzies, which is great, but a pool would be impossible due to the type of

out to date. sexual kit in the room when they knew i was traveling with kids

the room was nice and big, we had the ph, so there were 2 rooms and 2 baths with a kitchen.

the rooftop pool is a bit small

- the wifi didn't work properly

i liked that it was in a calm and quiet area. the jet tub and access to a pool!

liked that they had a shuttle service to old san juan

the lobby and gym

limited things for breakfast

can see areas that weren t cleaned well, and you pay extra for breakfast when there s barely anything to

3- also relating to #2, i loved the free shuttle from the hotel to old san juan q 1/2 hour

super fun pool for kids and walking distance to all the entertainment

the prompt service for towels, room service, etc. front desk was very helpful

have a good small water park for kids

clean room , great pool and free wifi

the pool bar was excellent

about this issue and allowed me to use the amenteities available while i waited like the free shuttle and the

we were upgraded and having the kitchen was a great addition for

staff, room, bar service

the only other thing was the coffee bar didn't open until after 4pm due to staffing issues

the pool was nice and clean as well

the hotel itself was very modern and clean and had a shared kitchen space and also provided beach towels and

the parking lot is gated and just across the sidewalk, which was very convenient for our rental

there is a shared kitchen that is great in case you wanna buy some items at the supermarket

t have parking, not hot water and there was a lot of noise coming from the other rooms

with reception + very kind and helpfull staff + comfort of room and bed + free wi-fi + very nice kitchen area

wifi was horrible

poor breakfast and the wifi signal was bad

no pool

they should instead have a pool or allow additional time to use hot tubs in the evening in order to use them

wifi was a bit iffy at times but happy to have it at all

breakfast time vary daily

the place, the bar down stairs and the roof top bar as well

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

the people are fantastic and the hotel has an amazing restaurant with pool on the roof

the coffee was great, decent breakfast, villa was very comfortable and huge

no breakfast

my kids loved the garden out back

the lobby is beautiful and a hot breakfast was included

the casinos and beaches are close to the proximity to walk

also, the wifi signal is very weak and kept dropping

pool needs repairs titles .and a lot of sand .

nice bar downstairs, gym, coffee shop, helpful staff

pool and hot tub clean and well stocked with towels

staff was very courteous and helpful loved having laundry facilities

the choco cortes bar in the lobby was a great recommendation

i very much enjoyed the stay, the pool

items in the room heard the neighborhood all night - not kids friendly bathroom not really clean - drain needs

no wifi for cable but we used our phones to stream and were just fine.

wifi had poor connection.

late check out

bed was good, wifi was good. room was clean

it was clean and had a good location. there was free wifi

no wifi, no work table or chair, small room and no coffee machine

the pool and hot tub

room and attendants,cleaning i ersonnel,rapid response when needed,a+ overall service,excellent pool

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

housekeeping even did my laundry for 10 dollars

wifi was unreliable

public kitchen with microwave oven ice beautiful plants and tree shaded areas

and we had access to the kitchen with fridge and microwave

real basic breakfast.

the balcony in my room. the fridge, microwave, wifi. excellent.

not enough parking.

the breakfast was ok, but all i cared was the coffee

the parking lot

the pool was also nice for the kids

small pool and gym available on site

the hotel had a great gym and pool area, restaurant

accomodations n breakfast

the gym and the pool were great. i also loved the are where breakfast was served.

the beds in our kids room felt the same

for drinks regardless to water or ice was very slow at different shifts i think it should be 2 bar tenders

room, pool, gym, service, bath

liked that everything was clean, gym, pool, computer area, room, etc

modern, large rooms, comfortable beds great service from friendly staff, good gym and pool area on the roof

breakfast options are limited but certainly better than nothing

pool and garden area were lovely, the room we were in was what i consider on the smallish size, and

having a patio bar and great food helps give the resort feel

great that breakfast was included

the area was not great for parking or for eating out u have to drive out

liked that it had a whirlpool and a regular pool to relax in

beach, comfortable bed, continental breakfast, beach chairs and umbrellas available on the beach, gym too

pool was too green. laundry room was too tight and more expensive than the hilton.

that the laundry dryer cost was high

wifi was awful, kept loosing connection all the time

only issue we did have was , we couldn’t really enjoy the hot tub there was nothing but kids hanging in it

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing

friendly staff, cleanliness, food, service, location, gym

the beach is to stron for kids

access to beach, kids play pool, hot tub, sauna and bar

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

could use music in the pool area

was hoping for a spa and gym

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

breakfast to the room was served in plastic cups and burger packaging

amazing the location to everything was perfect and walking distance to many places and parking was not as bad

had to manually fix the toilet myself it wasn t flushing the wifi wasn t working

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy

pool was bigger even the adjacent property s pool was too small

breakfast - inconsistent quality of offering

breakfast room service was delivered in paper bags and plastic cups couldnt get any cute photos with the

no real complaints... wifi could have been a bit more powerful :)

the place is clean and there was wifi. a very simple and clean place

no wifi at all.the bathroom is not working properly.even the water temperature is awful.

bedroom had no window, and the wifi was not workin' properly

no wifi in room, only available in common areas.

clean; large community kitchen with fridge, microwave and stove; the shower was hot; parking lot was spacious;

the price cleanliness free parking close to airport

wifi was only available int he main lobby not all rooms

of course there was no room service due to covid-19 but they also did not reduce prices

wifi in the bedroom

clean, the location is perfect, rooftop with a pool and jacuzzi are great

no bar on the rooftop. loud during the middle of the night on weekends, but that was expected.

the infinity pool and jacuzzi on the rooftop are amazing

the pool is on the rooftop and it was very nice and they still had the hot tub on despite it being

we loved that this is a pet friendly hotel

the wifi was excellent more than 250mbps both down and

there was no wifi and the room was very cold. there was no temp control.

2 keys and free wifi, food around

location just a few minutes walk to anywhere in old sj, large room, decent wifi, our room at the rear was very

free wifi, very clean rooms

for example, the kitchen for a chef is at a high level in terms of visual beauty, but the cheap ones are already

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair

good location, upstairs bar was nice

took them two days to get their internet connection working and to have wifi

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

the elevator smells strong kitchen smell from restaurant on 5th floor

very bad wifi in our room.

wifi wasn't always the best when on the roof sunbathing but worked fine in the bedrooms

wifi & technology strong

wifi password on back of room key card

friendly and helpful staff, and good wifi

water cooler for your use in backroom with laundry facilities and very dirty

was on the 2nd floor so was lucky to have wifi in my room, however it is not available everywhere on the property

no coffee provided but did have filtered water in the laundry room

near the laundry room noisy

it was very clean, good wifi, and we love the plant aesthetic