i traveled with my partner and kids and we were made to feel very

big clean room access to the spa and gym facilities, friendly staff, restaurant food was amazing and reasonably

wifi was patchy or almost non-existent

great location, short walking distance from nec. great facilities including spa and jacuzzi

kids arent allowed to spa

nothing fancy or spectacular, paying for location and the fact it has a casino

the gym was excellent. the spa was very good. the room was quite large

the room the pool everything was amazing

could have been told about the 25 charge for use of pool/gym prior to booking

walk in shower was really nice along with the complementary toiletries and mini bar made was a nice touch

the bathroom had a hair on the floor. the gym could have had gym mats for floor work

will recommend this hotel to everyone excellent service and all of us including my wife and three kids would

staff were great and very proactive. fabulous breakfast and free bar snacks...

no room service menu , big stain on the cushion on the bed

looked down on, my kids had just been diving and wasn't looking very 'posh'

finally a delicious breakfast

breakfast was delicious

close to nec parking easy to find good breakfast

arrived late and nigel stayed and chatted to me in the bar over a drink

great location, easy parking, host/staff couldn't do enough for you, fantastic.

it was only a 5 minute walk from the venue and served food and drink at the lobby bar 24/7 which was great for

clean, comfy room fridge in room and a bath lovely bonus use of the pool facilities

wifi was terrible

liked the swimming pool and spending time with my mum

no kids menu on room service, made dinner very expensive

should of got wifi code, it was late and i didn't ask

wifi signal was weak had to unplug a lamp and kettle to watch the tv with a booster , the signal

the wifi sgnal is weak it comes and

also the tv wasn't connected, although with the good wifi connection we did not need the tv

wifi didn't work

didn't even get a wifi code, no food on offer, the mattress was well past its sell by date

were clean but very old, wifi didn't work and was too tired to go and ask for help (to be fair)

has parking

parking is scarce, but cars can be left on the public road so not a major problem

parking great. close to airport.

the bar was lively in the evening, with a nice atmosphere and plenty of seating

5 degrees so we ended up waking our kids and moving

laundry room on each floor is a good space

issue couldn't be resolved they made up a new family room in the middle of the night & offered kids complimentary

loved the aesthetic of the hotel, loads to do for kids, friendly staff, amazing breakfast

for airport is brilliant, nice restaurant with a good meal and good choice, breakfast also very good

helpful staff, late check out

location, stuff, breakfast, service, room s size.

was dirty, the top bunk had clearly not been cleaned and we were provided with a bag of laundry to make the bed

can be quite difficult to navigate probably would not recommend the hotel if travelling with kids or a party of

the wifi is good, but in this day and age it would be nice to have secure wifi rather than an open

there was a small gym area so was able to burn off some extra calories, and football was on in the bar

get on our flight and they very kindly let us check back into the room on our return so the kids could sleep

closeness to airport, nice room, good facilities and wifi

we stayed in a family room, for me and my two kids, and the sofa bed was really big

location, staff, rooms all great. ideal place to stay for an early check in at the airport.

there was no phone, wash cloth or hand towel in the room. room service was not offered.

very clean comfortable room and the breakfast is exceptional good value (kids eat free)

wifi was down so unable to access internet.

a few more items on hot breakfast

the wifi was a little patchy.

wifi great clean staff nice location great

breakfast was ample, everything you needed

a little more choice at breakfast.

with 2 kids and luggage not great to walk to

even at a busy time the standards never dropped very kind ,polite, helpful loving towards my 2 kids i was very

room excellent dinner fine breakfast non existent

loved the spa beautiful touch

upgraded our room for free, unknown reason why, but we were very happy with this, there was room service late

wifi

lovely comfy bed. good choice for breakfast

we were next to a group of loud teenage kids, which was just one of those things!

if they had interconnected rooms for families with small kids.

excellent breakfast, that's why i booked

pet friendly which is very welcome

very expensive bar !!!!!

effective wifi

the hotel had what i wanted- a bar for drinks, car parking (chargeable), friendly staff and cleanliness

the breakfast was lovely. the wifi connection good there is also a very pretty back garden.

wifi ! we didnt manage to find it.

only let down is the pool area - perfect if you have kids but for a nice couples day probably isn t ideal

right from facilities and comfort of the room to the fabulous gym and swimming pool

hairdryer in the room spa was horribly noisy with kids and teenagers jumping into the pool and splashing

the breakfast was good, especially the hash brown bites and that you could order from the breakfast

having kids (2/6 yo) with us and not opening until 7pm wasn't ideal, but having paid for the half-board

very clean, comfortable. good quality service. breakfast excellent. facilities excellent.

kids weren’t allowed into the pool until 2pm on friday which was a bit of a disappointment but

pool and jacuzzi are was lovely and very clean

gym and pool facility can be more modern

would stay again as the kids there stay too

room was great, the food was good and the staff were brilliant, there was loads of parking and there are ev

difficult when it s a golf club for parking

thought the room service menu was a bit pricey

very nice hotel, good room, bar food and gym

the charge for golf buggies was a bit excessive at 45 per round 7 a pint was

free parking, free fast wifi

wifi was disappointing.

the choice of beer and wine in the bar was poor

warm welcome good selection for room service very comfortable bed

great welcome , lovely room very happy, free parking

young bar and restaurant server was very attentive and looked after us

the dining room and bar were open until late (although i didn t need to use it)

l want to say that it is the staff that make this place special , front of house in bar and restaurant and the

the bar & restaurant staff were very tentitive and the breakfast choice and quality were great

plus a lounge, a bar and food available

information regarding onsite parking could ve been clearer when booking but otherwise can t really complain

food available, no kitchen, details shown didn't mention the £68

the staff were all lovely and the bar was cheap

they had parking

everything. the bar facilities were good clientele friendly. atmosphere good.

friendly staff, easy to upgrade my room choice. plenty of free parking.

wifi was very weak

is clean no noice silent hotel silent location clean area i didnt ask about wifi and break fast because i dont

free on site car parking

pleasant professional staff, good restaurant, secure parking, well decorated and very clean room

offered the most comfortable bedroom with the comforts of a bath ud83dudec1 wifi and excellent facilities for

the hotel has free parking too

convenient location for the nec, pet friendly and price was ok.

if you want your kids to see how houses looked 30 years ago, you absolutely have to visit

lots of parking on site too

met up with a friend and we thought our rooms were great as was the bar and the brasserie

bar and restaurant downstairs is nice and modern and the staff are very welcoming

grounds were very pretty and free parking was a bonus

food and service was very good and breakfast excellent

comfy bed , good room service .

were made to feel very welcome, the staff were all extremely pleasant and helpful and the cooked breakfast was

wifi was rubbish

great location, bar and breakfast

nice stay finished off with a great breakfast served by lovely staff,comfy bed in a nice room

a minute walk from dorridge station! very nice breakfast and all staff are nice to us!

great location with ample parking

in the morning i reported that i'd not been able to log on to the wifi

could do with being in a 6 inches lower in case you fall out forever reason finally the rooms are pet friendly

wifi hit n miss

only complaint was wifi not great

about having a breakfast to be advised no it doesn't look like anyone has turned up in the kitchen

no wifi. none at all.

i like the bar bar staff and locals very friendly.

wifi basically doesn t exist

was very pleased with the accodaiton but would of liked to have food there a evening meal but no kitchen was

had room service - ordered a bacon burger and a glass of white wine - over 26!!

overall stay was fantastic, the staff spoilt my pet and he enjoyed the grounds and the room

had a lovely vibe and extremely clean breakfast spot on

then the following day we were having breakfast and the same receptionist came in and asked us how the concert

more parking would help, as would a dog bin, but these are very minor criticisms

room service hours are only until 9pm

they were having swimming classes for kids

and the final straw to this is they kept me awake all night, i just couldn't sleep, the kids run up and down

my husband took the kids for breakfast and swimming as i was having surgery and he said everyone was very kind

good bar with good choice of bar snacks

breakfast was excellent too

the heat blower in my room. the wifi signal in my room was also very bad

book breakfast as wanted to have a sleep in

yummy breakfast :) i would recommend this place to everyone

the comfy mattresses and pillows, the tasty full english breakfast, lovely helpful staff, easy parking, hot

not an issue or a dislike, but the kids found the beds a bit too firm.

reception, bar and breakfast xx thank you 10 star service

wifi is rather erratic in some areas of the extensive building

and wifi in room didn't work but that was fine as we had previously downloaded our movies onto the ipad

family room booked was actually 2 rooms, so parents away from kids

may need to improve value for money on bar meals and improve quality but sometimes depends on what you pick

the spa treatments and lesuire part

were great the young bar staff were very welcoming a very good establishment i like staying in best western they

one of the fire doors was propped open with a laundry bag, so the security wasn't very good

the staff was good with the kids at the restaurant

unfortunately didn't have a menu available for food, due to just having had a new kitchen fitted

like pictures, no kitchen , wanted 50 cash deposit for damages that was refunded at end of my stay however

was only a 10 minutes drive from belfry golf club as we were watching british masters, it's basic clean and

easy parking and a very short drive to industrial estates for mobile workers, interviews etc

was told my 2 friends could have this as requested but they had run out of that also so as the kitchen was

clean lots of parking

parking available

was kids running around outside my room all night shouting and i was awake all night due to

parking was always available. rooms were spacious. access to the motorway was awesome.

cheap and cheerful and loads of free parking

the bar area was pleasant and relaxing

bad thing was even though it was free wifi we couldn't get a signal on any of our mobile phones due to the

the bar & restaurant was lovely and the food was amazing

couldn t connect to wifi room door was open on arrival

could get wifi for some reason.that was the only down fall for me

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don t

no wifi no check out before 8am

wifi and no fan

history of an english inn, all the ammenities, wifi , friendly staff & a pub

the room was clean,comfortable, excellent wifi & shower had a nice water temperature

there were less choices of evening meals but still of very good quality and the bar was well stocked with labels

bar & restaurant with great food with reasonable prices

large room, good size tv. comfy bed. good shower. reasonable priced bar food, good quality.

brilliant wifi

breakfast in the morning, the facilities are excellent with a lovely soft seating area in the bar and also a

we managed to get an early check in which was fab and a parking space which made things very easy

wasn t far from the city centre and ghetto golf which was our planned weekend

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new

was wonderful, 24 hour bar yet the rooms were silent

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

good room, good food, good wifi - pleasant and obliging staff

playground facilities good for the kids

we had a group of 15 adults and 2 kids and they shifted furniture to fit us in the bar on a saturday night -

hotel offers excellent facilities including plenty of parking and reliable wifi

we were having a bit of a break from the kids

they have their own bar with reasonable prices

the bed was comfortable, showers hot and spacious, breakfast plentiful, hot and varied, parking is free, good

bar open and we ll stocked

the girls working on the bar thursday and friday couldn t have looked after us any better

location was slightly noisey with kids walking past and the dual carriageway

outside bar vas very welcome

the bar was lovely especially the outside seating which was spacious

two things - wifi was not working (was there just one night so didn t have the chance to ask what was wrong

to 12 so in the morning, i don't know who to ask or where to go to ask about essential stuff like wifi, food,

very comfortable little room. beautiful building. very strong wifi.

plenty of parking early check in and decent breakfast with friendly hosts.

requests for no room service on a day that i could sleep in from work, were ignored by the reception

was more than adequate, check in was amazing as we required an early check in and this wasn’t a problem, room

the staff are brilliant and look after you very well, the gym is great and usaly pretty quiet and the rooms

ordered room service from the limited menu, the pizza was delivered to the room promptly but seemed to have

free pool table at the bar was a nice touch

very modern with nice bar area and separate dining facility

even give an extra hour complimentary late check out as most hotels do

room, champagne, chocs and cake and fruit. night away from the kids.

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn

not good if you have baggage, kids or you're elderly

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

i forgot they have a gym or would have taken my jogging gear with me

spacious room, good restaurant, very friendly staff, quick service and check-in, big free parking in front of

came for my partners birthday, they put rose petals on the bed and chocolates, friendly and helpful staff nothing

lovely pool and room service was prompt and food good

prices of food and drink. room had no bath. kids camp bed really uncomfortable.

beautiful location, great variety of breakfast, lovely staff

access to university gym and pool, walking distance to restaurants, bars and shopping

decorated rooms, friendly and very helpful staff, great location and enjoyed using the nearby pool facilities

the gym was also really good

bar could do with a better choice of spirits

poor room service, no mini bar, poor cleaning.

yummy breakfast

overall stay is good. however no tv channel for kids.

late bar

buffet breakfast was exceptional

parking £15 rip off and £10 extra late check out 5pm excellent

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

the water pressure in the shower was amazing. it was warm and cozy. the bar was very nice too

breakfast was good and location excellent

and in particular the manager running the bar - extremely helpful and lovely

breakfast!ud83dude29

the choice of breakfast was great

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

the breakfast was excellent,

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

the breakfast room wasn't too busy and none of the food was depleted

too small for 1 adult and 2 kids . shower extremely small .

and we could bring our pet which was fab

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the

like the food and drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also

30 hidden cost for having a pet that i didn't know about after booking online

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

excellent breakfast with plenty of choice

breakfast is well done, staff are generally helpful and the location is very good. wifi is good.

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

no room service, no cleaning,

no wifi in room, even in lobby wifi was slow, sometimes unavailable

free wifi only available in public lobby areas

tired just needs revamp can get noisy and cramped for space in foyer and bar area with the conference s that

the staff were always helpful, from the front office helping with my things to the room service keeping everything

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

cost of the room service then they ade a service charge of five pounds was not happy the burger was 17 pounds

facilities, strong wifi signal (i stayed at the hotel for business purposes), i used the table in the room to

the venue is dog friendly, the coffee shop and bar are areas dogs aren t allowed, which for responsible dog

a bit more attention to the quality of the breakfast buffet would be good

too many stairs to climb up. the pool was cold. needs to be alot warmer

room service meal took 2 hour + to arrive despite 4 calls

the spa section.

tv and wifi all worked well good

very friendly staff, both on reception and delivering room service

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite

room service breakfast was delicious, but wasn t as i d ordered

i needed to work no wifi and no working tv to chill out later

wifi

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was

toiletries available, hairdryer, wifi, coffee machine all included was able to leave the car to go off

bottles of water in the room wifi

should have booked direct to get the breakfast free!

all times during your stay facilities available are cafe bar with drinks , food and tea coffee , spa with sauna

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

cooked breakfast was

breakfast, staff, grounds, room, spa, bed

great staff, good quality price wise , small practical gym included

very fast room service

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

we requested a welcome slate for mu partners birthday which was lovely. early check in

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

really impressed with the cleanliness of the heated pool

lovely and the bed was was very comfy slept well and the shower was lovely, hot and powerful the pool was lovely

it was so close to everything i will definitely book again and will bring my kids to stay also.

shower was good and i enjoyed a nice evening meal from room service

was in room 114, my neighbours in 112 were very noisy with the tv on loud til midnight and kids loudly shrieking

but only £15 for a late check out till noon

the free wifi is limited. however, it can be additional purchased.

clean, comfortable, good location and nice staff. excellent wifi

decent sleep, good shower, and wifi was pretty decent too

location was great, wifi connection brilliant