we were able to get early check in which we were very grateful for

good location. very clean rooms. welcoming lobby. nice pool. very nice staff.

lobby, pool, fitness areas are great

clean, spacious, great fitness room

was no coffee cups for coffee maker, bar was closed, elevators smelled of smoke and worst of al our shower leaked all over the bathroom

would have liked early check in but staff was upfront and honest that they could not promise anything

was not able to get early check in.

we arrived a bit early, and they were even willing to accommodate our early check in

early check in procedure is non existent

early check in & cleanliness

allowed me to do early check in when my plans changed due to the weather

no room service.

bc for us it wasnt a huge deal we couldn't use it for one night without our kids, but if we were staying longer or had our kids with us it would have been a deal breaker for

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

said pool and hot tub

we asked for early check in and a later check out, she was gracious and accomdation

the breakfast was good, there were pancakes and my kids loved it

help, but on such a busy weekend in springfield would assume they would be prepared for lots of kids in the pool at all times

what i liked the most was the room super clean, organized and the pool my kids loved it

breakfast was very good and the location was perfect

early check in request was accommodated,

we enjoyed the gym and pool

breakfast was good.

swimming pool of course!

friendly and helpful staff at check-in and in the morning for breakfast

early check in

it’s quiet, good location, had laundry room

red roof is a good value. i really appreciate that they don't charge a pet fee.

machines broken coffee machine broken laundry broken bathroom door broken first room had standing water puddles in room permanent

no pet fee

early check in ( hilton honors) was the best perk because we travelled a long distance

comfy beds! very quiet, appreciate the gym and pool areas!

very clean and the pool and spa were clean as well as the fitness center very well kept

great staff great breakfast!!

breakfast buffet was excellent and the hotel location was right near stores and restaurants i would

asked for early check in and it was provided

early check in to accommodate us getting ready to attend a wedding

friendly acccomodating staff. we got unexpected early check in.

every staff member we encountered, front desk, breakfast and housekeeping were so friendly

gym was clean and up to date , pool was just the right temperature and hot tub great for a quick

quick and early check in. friendly staff.

the rooms were spacious, and the hotel had an adequate continental breakfast

falling asleep one night because of the neighbors and another morning i was awaken by loud kids

had breakfast rooms were very nice microwave refrigerator water was nice and hot in shower very

good variety of breakfast, kids and adults were satisfied

accommodated an early check in which we appreciated

no high chair for infant at breakfast

fault of the hotel, i was woken up very early by some folks in the next room with lots of small kids and a tv with the volume turned way up

wouldn't be so bad if the kids stayed together

your mins from places to eat and entertainment, the pool is also fun for the kids

staff above and beyond to services us in early check in and transportation to get us food that's a plus

a early check in the second stay, very friendly and helpful

staff location breakfast

shuttle service to bradley was great with very extended hours

staff quiet no state supported junkies breakfast!!!

didn’t allow early check in- person who answered was rude

improve quality of the breakfast

free breakfast was

clean and plenty of parking! breakfast was great.

the gym was closed

great free breakfast, great early check in, great late check out, great tv, great shower.

were very few towels available at the pool in the morning for the number of people using that amenity

that i didn't like it but if i had one thing it would be that the breakfast ended too early in weekdays

gym is tiny & couldn’t get the tv to work, b ut the ones attached to the machines seemed to work

in the lobby they actually pay attention to the customers and i love the snack area and the free breakfast was so good

i was allowed early check in which was great. bed was comfy

my flight came in early and the hotel accommodated me with early check in!

there was a wide variety of food for breakfast

there was an annoying noise from the laundry room that adjoined my room

the gym was good.

the assistant manager gave us an early check in which made our arrival much smoother for my kids

and we were given the perk of late check out when we asked we love this place

we live the location - off busy route 9. the staff is very friendly. great varied breakfast.

microwave was nice fireplace at reception /breakfast area was great gym and

pool was amazing and the bed where sooo comfycozy, they had coffee 'and cookies over the whole day

wonderful staff and greatly appreciated early check in as we had work commitments

managed to get an early check in

1 grab bar in the bathtub is not enough

me in and suggested dropping my rental car so they could return me to the hotel for the night and shuttle me to the airport in the morning

i do not recall the drivers name( airport shuttle)however, he deserves an honorable mention as well

they allowed me early check in which was invaluable for me that day

pool, hot tub, gym, and above-average breakfast! perfect for a mid-week business trip.

clean rooms, very courteous staff and excellent breakfast

kids running in the hall at night

great location (close to umass) and a very nice complimentary breakfast

early check in

proprietors were lovely and they allowed a late check out

overall property very nice and staff great. early check in was great and smooth.

love the pool needs some attention

very comfortable bed; had breakfast in the small cafe and it was very good.

lovely location. staff very courteous and efficient. breakfast was delicious

we ordered room service and it arrived in good time