we asked for early check in and a later check out, she was gracious and accomdation

in the morning, good coffee and an ok breakfast

the moms and the kids went to the dr

help, but on such a busy weekend in springfield would assume they would be prepared for lots of kids in the pool at all times

kids loved the pool

allowed me to do early check in when my plans changed due to the weather

the pool open

for adult breakfast and $12 for kids was a little crazy so we skipped that and got delicious bagels nearby

important details when traveling with kids

important details when traveling with kids

we arrived a bit early, and they were even willing to accommodate our early check in

was not able to get early check in.

early check in & cleanliness

would have liked early check in but staff was upfront and honest that they could not promise anything

early check in procedure is non existent

we were able to get early check in which we were very grateful for

was such a great time everything looked brand new the bar and the bistro was amazing the room was extra

nice pool area stays open until 11 the staff were really nice too

we had 2 adults and 2 kids

it seemed to have a nice fitness room. i didn't use it though.

early check in

red roof is a good value. i really appreciate that they don't charge a pet fee.

no pet fee

it’s quiet, good location, had laundry room

machines broken coffee machine broken laundry broken bathroom door broken first room had standing water puddles in room permanent

early check in ( hilton honors) was the best perk because we travelled a long distance

comfy beds! very quiet, appreciate the gym and pool areas!

kind staff great breakfast and service.

breakfast was great, room was big and clean, price was proper

pool spa gym

early check in request was accommodated,

breakfast was hot and delicious with plenty of options which is important to me

we enjoyed the gym and pool

pool was closed

pool smaller than expected

quick and early check in. friendly staff.

my kids were

sticky syrup on breakfast area floor & in elevator.

falling asleep one night because of the neighbors and another morning i was awaken by loud kids

we had a big group with lots of kids so everyone was very disappointed

accommodated an early check in which we appreciated

the breakfast, and the pool was to small.

no high chair for infant at breakfast

your mins from places to eat and entertainment, the pool is also fun for the kids

all of the staff was extra friendly, also friendly w the kids

friendly acccomodating staff. we got unexpected early check in.

asked for early check in and it was provided

early check in to accommodate us getting ready to attend a wedding

wish restaurant and bar had been open one night during m-th stay.

nice winter break with pool and hot tub

staff above and beyond to services us in early check in and transportation to get us food that's a plus

a early check in the second stay, very friendly and helpful

staff location breakfast

shuttle service to bradley was great with very extended hours

staff quiet no state supported junkies breakfast!!!

i was allowed early check in which was great. bed was comfy

my flight came in early and the hotel accommodated me with early check in!

gym is certainly

good breakfast, cheerful staff that was helpful booking a morning shuttle and late night greeting

the lobby is clean the gymnasium was fantastic the room was 80% clean

didn’t allow early check in- person who answered was rude

free breakfast was

staff, good breakfast, very comfortable beds , very clean , good location

clean and plenty of parking! breakfast was great.

room- however pool closed for repair, gym closed for repair, elevator out of service

great free breakfast, great early check in, great late check out, great tv, great shower.

closed the pool to all guests due to one group

in the lobby they actually pay attention to the customers and i love the snack area and the free breakfast was so good

that i didn't like it but if i had one thing it would be that the breakfast ended too early in weekdays

pool could have been bigger

managed to get an early check in

wonderful staff and greatly appreciated early check in as we had work commitments

for 2 hours , water wouldn’t get hot, sheets on one bed were unchanged, right across from the gym

shuttle scheduled for 5:00 am left without me - before 5:00am, they did return to get me

this time we asked for a late check out which they happily gave us

the assistant manager gave us an early check in which made our arrival much smoother for my kids

we live the location - off busy route 9. the staff is very friendly. great varied breakfast.

breakfast could have been better

the pool and gym were very clean

the pool and gym were very clean

they allowed me early check in which was invaluable for me that day

pool, hot tub, gym, and above-average breakfast! perfect for a mid-week business trip.

clean rooms, very courteous staff and excellent breakfast

kids running in the hall at night

great location (close to umass) and a very nice complimentary breakfast

early check in

proprietors were lovely and they allowed a late check out

overall property very nice and staff great. early check in was great and smooth.

love the pool needs some attention

very comfortable bed; had breakfast in the small cafe and it was very good.

lovely location. staff very courteous and efficient. breakfast was delicious

we ordered room service and it arrived in good time