the staff was rude. the fireplace was not working, couldn't get early check in.

early check in and change of rooms when had a problem with the existing one

early check in

feels like a more luxury hotel, free parking was included, the rooms were neat and tidy, early check in when available

only downfall is that there isn't a pool. not their fault but i assumed there was.

appreciated getting an early check in at no charge too

i just showed up to the hotel after booking hoping there would be an early check in and the lady at the desk was so kind and helpful

no room service at night

room and property very clean, nice and clean pool. staff very friendly

was able to get a late check out which was much needed

professional staff, location, clean and was able to get an early check in

is an attendant at breakfast plus a sook making fresh cook egg the way you wanted it lots of choices and clean and

breakfast was terrible

bar and restaurant prices are a bit steep for what you get

with a full kitchen, fridge, microwave, stove and all utensils

early check in was great. hotel was clean and comfortable. restaurant was good..

quick train ride from terminal 1 and i flew in early at 9:30 and they prepared a room for me right away and let me do a early check in

i even got an early check in

all was good. gym an pizza were fantastic. margarita pizza ud83cudfc6ud83cudfc6

modern, clean, and right next to the airport via free shuttle train.

great welcoming service from mr.anu. very accommodating with my request for early check in

a nice room, excellent facilities and a really good breakfast.

very friendly staff, clean room and much better continental breakfast than in other hotels

clean warm good breakfast. staff were friendly facilities well set up

i asked for late check out at noon and was granted that

charmaine noted my request for early check in and late checkout last june 25/26

very clean , strong wifi, very good breakfast, specious room and sport tv channels

booked believing there was room service so that i could get a meal after a long flight

beautiful facility and nice gym

laundry at the basement

as a guest why pay for parking? why is there an early check in fee?

location was very convenient, and the staff very clearly wanted to ensure a good stay

very accommodating when we asked for early check in as i had family arriving on an early flight from new zealand for their first visit

i got an early check in and an upgrade

comfy bed, large room, netflix, early check in and late check out

very nice staff, let us do early check in

shuttle service early check in

early check in was accommodated

did not have breakfast as the function we were attending had a breakfast included

good breakfaat options . friendly cleaning staff. clean and well-appointed gym facility.

warm staff, allowed for early check in, room was quiet

we appreciated the friendly staff who allowed early check in and a later check out to meet our flight schedule

convenience for west jet early check in

lack of free wifi

it's so convenient (especially with kids) that they could charge even more

thank for the early check in

i didn t tell anyone bc my time was for my kids on vacation

hockey games on the tv s at the bar in the restaurant

the room service takes awhile to bring up a simple dish. in the time they said

it had a lovely swimming pool, good restaurant and efficient shuttle service to airport

went here straight from the airport at 8 am on a saturday and asked for an early check in so we could catch some sleep and recuperate our energy

love the happy hour great breakfast we had a red eye from victoria, we liked having an early check in $50

arrived early at the hotel knowing that check in is at 3pm

ich had a 12 hr turnaround) labeled by the reception staff with our information

ow wifi, clothes left behind by the previous guest in one of the drawers) and the staff was very

i like that the staff was extremely accommodating with my early check in request.

my kids love the pool at this hotel - we have stayed a few times now

the pool, gym, and shuttle services were excellent and helpful

the food, room, facilities, location, staff, and shuttle service were all excellent!

we got room service and the food was fast and amazing

was right across the airport, the staff was very friendly and helpful, tried to accommodate my early check in request to the best of their abilities

also i arrived early at the hotel and they were kind to accommodate me of early check in

no room service & the in house bistro has limited hours!

breakfast selection is good and the staff taking the order and serving are exceptional.

clean, friendly staff, amenities perfect with gym and pool

they don’t allow early check in unless you pay

rooms were clean. laundry, gym, swimming pool and bbq were included.

and beyond the pool and the courtyard are beautiful i can’t wait to go back and neither can my kids

staffs was helpful, breakfast good, and availability of the laundry facility was so helpful

breakfast could have been a little better, but other than that, it was an amazing place

early check in and late check out!

breakfast, clean and modern rooms, helpful staff, a decent exercise room and small pool

breakfast options are surprisingly decent with no add-on charges and the desk staff are wonderful

early check in and late check out!

is a lot that changed due to the covid situation, the gym was closed but the pool was open

we were accomodated with our early check in request. front desk staff were very friendly.

free wifi. fridge and microwave. early check in but for $60+taxes.

bed not the best. no hot water in morning for shower and not much for our spa tub.

time visiting and in a room with kids on the floor running late and screaming

screaming kids running through the hall and parents in main lobby drunk

requested early check in was very helpful

the bar and restaurant hours terrible

clean room and bathroom. very spacious rooms and lobby. pool was good

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

very early check in and very late check out

nothing the gym was nice and the staff were great

the breakfast was great and the hotel itself is very aesthetically pleasing

- 2hr-45min (bus/train) niagra falls - 3hr-30min (bus) toronto - 45-60mins (bus and / or train) shuttle to hotel/airport- 5mins (every 30 mins)((terminal 1 and 3 pickup and drop off)) seems long,

hotel is like new! staff is very friendly and accommodating. breakfast was great!

i like the early check in upon request

late check out extended free parking

i requested early check in when booking and they told me to check back the day of

loved the late check out and early check in

thanks for the early check in and later check out

the hotel was close to where we had to go the breakfast hit the spot

breakfast was included, take out at the moment, and room service is available and good was great

accomodating our early check in request

wifi was slow pillows were bad

the staff is very nice, we went to gym, the machine didn't work, the staff came very fast and fixed it

size of suite. amenities, equipped mini kitchen, free breakfast, free pking.

big rooms, very clean hotel was modern pool and gym were nice

new to canada but in a first ever for me ,i was charged for requesting early check in and it did not matter that i was a best western rewards/loyalty member

staff was amazing and really helpful. i even got early check in.

early check in awesome

time there and it s clean, affordable and they were able to accommodate an early check in

early check in was the only beneficial thing to this trip

no charge for an early check in about 1 1/2 hours. no charge for overnight parking

the breakfast was really great, they had a really good selection.

beautiful, clean hotel! close to olympium pool

signage in the old elevator said room service was available from the restaurant attached to the property

gym looked good but we had too little time time to make use of it

they were able to accommodate an early check in for me and my

very accommodating for early check in and late check out, due to my work schedule

has a laundry room as well on main floor

we used the gym and pool which were both very clean and machines were excellent quality

pool a gym were closed due to covid restrictions, so that was a dissapointment but not the hotels fault

great location and early check in

also got a view of the golf course behind the hotel

while we were still sleeping in the morning before even regular check out time, we did have a late check out

amazing breakfast, nice laundry room, very pleasant room, staff were amazing, shuttle was great!

quiet and comfortable room on 6th floor overlooking golf course

was there for a wedding and very much appreciated having an early check in to be able to get ready comfortably, feel secure in the storage of my personal

location was excellent for our purposes and the rooms were clean and available for early check in when we requested it

spa bath could have been bigger.

i chose a king suite with spa bath mainly because i prefer a walk-in shower and the room and bathroom were both large and

early check in. microwave and fridge

was a great experience from the staff to the cleaners of the hotel the parking lot everything is just great an i love

i never knew were the gym was located

parking may be a bit tight at night because of the events going on but we still found spots.

one elevator working, guest laundry washing machine was 'out of order', and overall, the place was a little

we were 45 mins early and still would have charged us the $50 for early check in

the breakfast and the gym!

friendly staff, the convenience of having a coin laundry and a convenience store

wifi was not good in the room.

clean rooms. quiet. comfy beds. good value. ample parking.