i just showed up to the hotel after booking hoping there would be an early check in and the lady at the desk was so kind and helpful

appreciated getting an early check in at no charge too

gym is great, so is the pool. room is clean and as expected.

the shuttle 24 hours and late check out

when we left, the kids forgot to take from their room a cinch sack, but we contacted the hotel and they found it and

professional staff, location, clean and was able to get an early check in

restaurant is noisy, shuttle driver watched as my husband loaded our luggage and that of others not in our group into

the pool was fun, it's open 24 hours which was really nice

i was hoping for more of a variety for the breakfast

if you looking for a wonderful place to stay this is it and if u got kids this is definately it

we appreciated the friendly staff who allowed early check in and a later check out to meet our flight schedule

warm staff, allowed for early check in, room was quiet

convenience for west jet early check in

great facility. but in this day and age. free wifi is a must.

ordered room service for dinner and breakfast

i even got an early check in

quick train ride from terminal 1 and i flew in early at 9:30 and they prepared a room for me right away and let me do a early check in

early check in was great. hotel was clean and comfortable. restaurant was good..

modern, clean, and right next to the airport via free shuttle train.

clean ,quiet and had a great bar / restaurant

as a guest why pay for parking? why is there an early check in fee?

very accommodating when we asked for early check in as i had family arriving on an early flight from new zealand for their first visit

allowed us early check in

i got an early check in and an upgrade

comfy bed, large room, netflix, early check in and late check out

shuttle service early check in

early check in was accommodated

very nice staff, let us do early check in

on sight kitchen so couldn't order a late night meal

a bit pricey or expensive than other hotels with fully furnished kitchen.

charmaine noted my request for early check in and late checkout last june 25/26

a king room with spa bath specifically, came to the hotel and got a room with no jacuzzi

location, airport shuttle, restaurant/bar

free shuttle comfortable bed and linens and amazing breakfast!

i understand it's due to covid, but it can work for room service only

thank for the early check in

room was excellent and breakfast was superb.

to clean more the glases they used in the bar .

didn't see the free freezies until we were leaving the next day but i'm sure if our kids had been with us they would have enjoyed them

i really enjoyed how well maintained & clean the hotel was as well as the gym & pool facilities!

went here straight from the airport at 8 am on a saturday and asked for an early check in so we could catch some sleep and recuperate our energy

love the happy hour great breakfast we had a red eye from victoria, we liked having an early check in $50

arrived early at the hotel knowing that check in is at 3pm

pull out bed in the sofa is not comfortable. not even for the kids.

kids loved watching the airplanes landing from the hotel room

also i arrived early at the hotel and they were kind to accommodate me of early check in

was right across the airport, the staff was very friendly and helpful, tried to accommodate my early check in request to the best of their abilities

wasn't an option to buy movies in your room

the noise with kids running down the hallway early in the morning.

good restaurant and gym . good location

free wifi. fridge and microwave. early check in but for $60+taxes.

we were accomodated with our early check in request. front desk staff were very friendly.

had a weird smell, wasnt cleaned properly as there was hair in the shower and in the spa tub

i also was not able to work as there wifi would not work on my company laptop

the rooms were nice and there was a pool with slide that the kids enjoyed

i like that the staff was extremely accommodating with my early check in request.

michael at the concierge desk and gizell in the bar was so friendly and helpful

the pool was fantastic, best hotel pool experience.

modern, comfortable, parking available, wifi stayed connected, good black curtains, good shampoo/soap sizes, had liquid hand soap instead

pool was nice too, but a bit boring for the kids as it's just a round pool with nothing interesting about it

very early check in and very late check out

location close to toronto airport with great free shuttle service

clean room, great size pool for kids, decent selection of food at breakfast, helpful staff.

most importantly, one of the best shuttle services

specifically chose this location because i was with my kids and i needed a suite with a separate bedroom

early check in awesome

staff was amazing and really helpful. i even got early check in.

time there and it s clean, affordable and they were able to accommodate an early check in

new to canada but in a first ever for me ,i was charged for requesting early check in and it did not matter that i was a best western rewards/loyalty member

early check in was the only beneficial thing to this trip

great welcoming service from mr.anu. very accommodating with my request for early check in

the pool was great, and the multi station/functional weight machine in the exercise room was fantastic

everything is really good and they have great breakfast. the service was really good

comfortable . enjoyed the swimming pool & gym facilities. nice place to be.

everything. the new lights outside and in the pool and hot tub! we stay here very often!

ricky although early check in was not available but he made sure am comfortable and provided all possible support

called and ask if we can do an early check in and gave time as well

availability for early check in , although the only purpose i chose that hotel for, was the proximity to the airport

to the airport really nice staff good breakfast late check out/early check in courtesy bus to airport free parking rooms very

breakfast more than adequate, constantly wiped and floors cleaned if necessary and the staff very

we were 45 mins early and still would have charged us the $50 for early check in

convenience store and a gas station, restaurant and coin laundry are available in the same building complex

the pool, gym and skunk foraging across the road.

pool there were 2 kids screaming and yelling jumping in the water we wanted to enjoy but we

for the breakfast - no towels in pool area - some of the tv stations would not come in clear and wifi didn t work for a couple of days so i could not work remotely

early check in

was able to accommodate early check in at no extra fee unlike their competitors such as comfort inn

close to airport with free shuttle service.

it had shuttle , good breakfast excellent staff all very helpful

nice breakfast. airport shuttle good. overall good value. would recommend

they are accommodating for early check in and late check out with out extra

came from transatlantic flight, no sleep for last 36 hours, most hotels offer complimentary early check in within couple of hours

staff gave me a early check in the shuttle service was great good location all in all had a nice rest before flying

early check in was told to phone 24 hours before to check

it said we could order room service for breakfast until 11am un sunday, when we called the employee was rude and said they

staff great and allowed early check in free of charge which was nice

while there was a bit of confusion (on my end) regarding early check in we were accommodated within 30 minutes of arrival

because my flight was changed and i arrived around 9am i had to upgrade in order to facilitate an early check in

requested early check in upon arrival

she managed an early check in

early check in. microwave and fridge

comfortable beds, large room for a family with 2 kids

staff, pool

we really like the pool, sauna, hot tub pool, and location convenience, friendly staffs.

st louis bar and grill was a short walk down the street

no charge for an early check in about 1 1/2 hours. no charge for overnight parking

breakfast was great the kids enjoyed the waffles and the bed was comfortable

we also enjoyed the free wifi and the breakfast

just the wifi connection... it s slow and not strong enough

breakfast is good

great location and early check in

liked the general atmosphere of the hotel which included a complimenaraty breakfast, coin laundry and swimming pool

very comfortable and has a gym and pool

service desk was below average breakfast area was a struggle

very comfortable and has a gym and pool

staff was wonderful very helpful, polite, and accommodating, i asked for early check in because my flight landed at 6

waiting for our shuttle was a bit of a hassle, but it was figured out pretty quickly!

the shuttle was great to the airport. free parking.

was able to get from pearson international to the inn and back from by shuttle service, there was a restaurant on site so i was able to have a nutritious meal, and the

the shuttle driver there is awesome

they are very flexible and staff gave us early check in without charging extra

early check in time

clean rooms, friendly bar staff

plenty of parking

gym was basic but had enough to get by.

early check in time.

location, from our window we could see planes landing so the kids were thrilled

problem with pool area. water leaking from ceiling.

pillows were flimsy (worn out feeling). spa tub looked a lot bigger in picture than reality.

the pool was nice and the hot tub was nice and hot

early check in availibility and anti-covid cleaness

staff at the front desk specially hasam and the restaurant and bar staff.

no shuttle transportation to the airport

airport shuttle

the only thing that could be better is to be on the shuttle bus route

easy to find 2) staff were friendly/helpful 3)accommodated early check in request which was very helpful 4)check-out was

early check in and change of rooms when had a problem with the existing one

early check in

feels like a more luxury hotel, free parking was included, the rooms were neat and tidy, early check in when available

the staff was rude. the fireplace was not working, couldn't get early check in.

just complicate to have the breakfast voucher every morning and essential gym.