asked for early check in and late check out and was accommodated accordingly

asked for early check in and late check out and was accommodated accordingly

we called in advance about an early check in and they were more than happy to make sure our room was cleaned and ready for us

gym was great and breakfast was excellent

my kids loved it

kids were at the tables, so good for the fam

they did not even have cereal for the kids

i let him know i requested an early check-in

i have never been anywhere that didn’t offer early check in but also that was so

allowed early check in with no fee clean room

offer a complimentary breakfast with a variety of choices

breakfast selection

the parking and early check in was available

the room was clean and ready for early check in. staff was nice at the front desk.

the breakfast selection was on the small side. it's fine unless your kids eat like horses.

i made sure the kids wore shoes walking around because their socks were filthy

i do not recommend for families with kids

staff exceptionally accommodating with early checkin - called me to confirm early check in after online request

the staff were very accommodating about early check in

shuttle, breakfast, lobby hospitality

clean very confortable for traveling with kids

second , free shuttle bus to airport

liked everything please change the menu for breakfast if possible

patty at front desk accommodated us with an early check in

staff wasn’t very friendly and i stayed for 3 nights for 600 and breakfast wasn’t included

it provided me with a last minute reservation and i wouldve loved quick, complimentary breakfast but i knew coming in, that this was not an option at this facility

for the price should have complimentary breakfast

wonderful to have starbucks at the hotel, clean pool area, and all the areas with sofas and the fires outside that you could sit around were

had an early check in, it was great! front desk clerk was amazing very helpful & friendly.

i had requested early check in after driving 6 hours to the hotel i still had to wait till 3:00 o'clock to get into

early check in and late check out

beds are nice. big rooms, and the pool is nice.

very cozy loved our balcony and the breakfast was great the kids loved the waffles!

we landed early in the morning and they had the option of early check in for an additional $50 which was ok

hotel is upgraded and nice, they also accommodated an early check in which was really

there’s no big pool :(

gym

the gym is small but open 24 hrs and was fine for a couple of nights

hour flight got us in really early and the staff bent over backwards to get us an early check in

we were able to order room service breakfast

the shuttle driver was always waiting for us and on time and very friendly

we especially liked the olive's bistro and bar next door

very friendly staff & exceptional shuttle service

we asked for an early check in because of the rain and the manager welcomed us warmly

out water & snacks & utensils when out door dash failed to bring us some lol then gave us a late check out when we slept in a bit more than we hoped

early check in. friendly staff.

also the parking was great and available

very friendly service! all rooms are new and clean. free parking and only $6 uber to universal

the wifi was also non-functional inside the room

only 1 device per guest allowed on wifi.

how close it was to universal studios and early check in.

i requested an early check in and received a response from staff within a reasonable timeframe

the let us do an early check in, guy at the front was nice and my fiancee liked the bed.

showe curtain is torn and ther was a small hole on the bed cover. wifi is very slow.

very accommodating allowed for late check out and a no-hassle reservation change

sent me to the other location and when i arrived i had told her hi i called earlier about an early check in she said u didn’t speak to me i’ve been here since 6 must have been the other

rebecca who accepted my request for an early check in

no early check in option

rebecca was so kind to give us a early check in due to someone else not showing up

hotel also allow us early check in given we arrived early

great location clean and comfortable paid little extra for early check in well worth it

loved how the staff let me park my car in the parking lot, for my early check in, we went to universal studios, so instead of paying 50 for parking we parked at the

was told over the phone weeks and days in advanced early check in is available at no charge, the morning we arrived expecting to check in early i was

that we had to pay for early check in.

friendly staff, clean room, accommodated us nicely with early check in and late check out

early check in

i was able to have an early check in once i arrived after an exhausting drive

the room was clean and early check in

i loved the shuttle service and friendly staff. thank you for accommodating an early check in

they even accommodated us for early check in, which was wonderful

i was earlier than expected and was granted a gracious early check in

pool area was great and the drinks from the pool bar were fantastic (spendy… but tasty)

buffet was very expensive, only 2 laundry machines for the entire hotel and one was broken.

the pool and the hours of operation

the pool . it had a wonderful bbq and refreshment aes. strawberry daiquiri was delicious!

two nights as they told me my reservation was cancelled and made me purchase another night and early check

pool was not great wish it could be outdoors because the weather was hot and we would enjoyed it

the swimming pool

the pool could use a little cleaning, other than that no complaints!

pool was small

they accommodated early check in

early check in was accommodated. the room was nice and cold - air conditioner working well.

made us wait for 2 hours because there's no early check in (understandable), only to let us know our room still wasn't ready and asked us to

start making a real breakfast not jus a coffee bar with some granola bars and oat meal

great,excellent staff, very spacious queen size room with kitchen, microwave,large refrigerator

i arrived from lax early and they allowed an early check in

staff being flexible with early check in clean rooms.

breakfast until 10a, across the street from a target/cvs, near freeway entrance/exit, lobby doors

breakfast was good

the breakfast bar was great for kids with waffles, whip cream, chocolate chips and chocolate drizzle

permitiram o early check in

were offered early check in without charge

with friendly staff who were happy to store our luggage free of charge as we had arrived super early

staff were helpful and pleasant, helped us with early check in and late check out at the end

the pool and spa are excellent .. great location you couldn't get it better for the price

we had booked 3 rooms for our family of 9, and were early checking in, but were charged only one early check in fee, so we really appreciated that

we did not get a chance to dip in the hot tub or pool

access to the pool for long hours

that the restaurant and bar wasn’t open back up yet

didn’t advertise the gym was closed no atmosphere in the restaurant

early check in, complementary bfast and snacks, love the popsicle hotline, and they even did all

pool is cute with a nice retro feel

staff the snacks, ice cream machine and soda machine were great the kids had the best time it was such a memorable stay would certainly

room was a bit noisey as were over the kitchen and reception.

our kids absolutely loved it

friendly staffs, allow early check in

they were accommodating to our needs for early check in, late check out and parking for an extra day

gave us early check in and a free room upgrade for our family of 4 adults

we went to airport, so i emailed the hotel, and they replied to me in 2 hours, and would do a early check in for us

all the staff were friendly and helpful; with a special shout out to patricia the breakfast attendant

we were asked to pay an early check in fee after we had already checked in

tried charging an early check in when we weren’t early

they allowed early check in for a fee of $25

my room was ready, but i still had to pay $20 for early check in, which was a couple of hours early

in 7 minutes before 3pm and the child behind the counter said he's going to have to charge me a early check in fee of $25

bed comfortable - early check in and late check out - no charge. awesome location.

he gave me an early check in and an upgrade to a room that had great views of the city and the hollywood sign

staff is really nice and helpful, we got a free early check in after landing at 6am and a seamless check out

we arrived very early in the morning and the nicest receptionist let us get in the room without extra charge for

asked for an early check in and didn t get it and our room wasn t even ready at the regular check in time

we arrived before check in and was able to do an early check in

i also was grateful for laundry available on site, and morning tea and coffee

oh is has laundry on site

laundry room

great location, clean rooms, great air con, having laundry facilities was a huge bonus.

hotel manager helped with an early check in i'm thankful for

early check in available if your room is ready

wifi was never slow, had good connection

the property also has own laundry in basement and it was very helpful for us after long trip around new

wifi is slow aircon is old and sometimes get too old

early may

staff were friendly and accommodated us with an early check in

closed to universal and the hotel offer early check in for free

prefer daily room service to clean

tv was not working, wifi comes and goes

staff very friendly and helpful let us early check in after long flight location

breakfast provisions were great and plentiful - fruit, yoghurts, bagels, toast, waffles, condiments

breakfast was good enough

loved the pool definitely will go back

it has a great location with useful car parking space and pool.

great location friendly staff. early check in.

helpful that they provided us with both early check in and late check out

car parking and roof top bar was expensive

loved the location, roof pool and very decent gym as well

everything. location. pool. rooms. the view. bar and restaurant. staff.

the customer service and they were very flexible with early check in

roof top pool, bar and restaurant a highlight and staff super friendly and helpful

the rooftop bar and restaurant are perfect spots to relax, and the heated pool invites you to spend the whole

the spa was never open for walk-ins

no included happy hour drink or snacks at the bar, and the restaurant was too expensive

arrival we were offered an early check in and a complimentary breakfast with was a very nice touch

gave us early check in and suggested we still had 20 minutes to catch a light breakfast

allowed an early check in to help us out after a long flight

our room was not ready for early check in and then it was not ready on time for the normal check in

reception was able to accommodate us early check in after checking that they were full but was able to see a room opening

i was given early check in too

early check in was a bonus, and the quiet and relaxed pool was a great find

we got an early check in

decor breakfast early check in

provided only 2 towels when we had a 2 queen bedroom for 2 adults and 2 kids

were great in accommodating an early check in which i really appreciated as i arrived from aus at 6am

the gym was cramped

we didn't use the mini bar however it was a generous offering and loved that there was a lot of space left in the fridge

location amazing. real life la, food on offer & bar very friendly & easy

great friendly nice staff. loved the pool, gym, breakfast!! had a great room right off the pool!

complimentary early check in upon arrival.

the room, the early check in

property is stunning with a great bar & food to offer

we loved all the greenery inside, the view from the pool and the spa services

was nice, booked without breakfast but they made it complimentary