the staff were very accommodating about early check in

small pool.

prompt shuttle service

close to universal. complimentary breakfast. friendly staff. clean hotel

location breakfast

patty at front desk accommodated us with an early check in

booked adjoining rooms and they were unable to accommodate, so two kids had to sleep on the

not comfortable with kids

wonderful to have starbucks at the hotel, clean pool area, and all the areas with sofas and the fires outside that you could sit around were

and also breakfast is not included, but there is a restaurant called cafe de olla 5 minutes away food is

staff exceptionally accommodating with early checkin - called me to confirm early check in after online request

hour flight got us in really early and the staff bent over backwards to get us an early check in

the bed was very uncomfortable. like sleeping on a board. couldn't log on to the wifi.

location , had a lovely top hang out bar to sit in , watching traffic go by and wait for the amazing sign to light up x a lovely sized

parking was a bit tight, but it was safe with no problems.

good shuttle

asked for early check in and late check out and was accommodated accordingly

asked for early check in and late check out and was accommodated accordingly

i let him know i requested an early check-in

i have never been anywhere that didn’t offer early check in but also that was so

allowed early check in with no fee clean room

the hotel has a complimentary breakfast. the room was very clean. the hotel was clean too.

offer a complimentary breakfast with a variety of choices

we called in advance about an early check in and they were more than happy to make sure our room was cleaned and ready for us

that the hand soap was in a pump bottle on the wall next to the sink and was hard for my younger kids to reach

24 hour gym which was a plus

water refill is available at the gym on 2nd floor and just available there; it would be nice if there's a water machine on every

outside that, despite having the bar closed, we were able to utilize to have a meal with the kids as well as sit, enjoy a few drinks and relax

the parking and early check in was available

the room was clean and ready for early check in. staff was nice at the front desk.

i do not recommend for families with kids

the hotel was a bit noisy with kids running up and down the outer walkway

more than enough room for our four kids and us

early check in was accommodated. the room was nice and cold - air conditioner working well.

they accommodated early check in

made us wait for 2 hours because there's no early check in (understandable), only to let us know our room still wasn't ready and asked us to

i didn't like that breakfast wasn't served ever and our toilet kept clogging up.

laundry

we asked for an early check in because of the rain and the manager welcomed us warmly

out water & snacks & utensils when out door dash failed to bring us some lol then gave us a late check out when we slept in a bit more than we hoped

i was able to have an early check in once i arrived after an exhausting drive

i loved the shuttle service and friendly staff. thank you for accommodating an early check in

they even accommodated us for early check in, which was wonderful

early check in

the room was clean and early check in

early check in. friendly staff.

the complex is u shaped with parking inside the u, not on the street

very friendly service! all rooms are new and clean. free parking and only $6 uber to universal

easy parking and good wifi

one thing i really like about this hotel is the parking

hotel also allow us early check in given we arrived early

no early check in option

sent me to the other location and when i arrived i had told her hi i called earlier about an early check in she said u didn’t speak to me i’ve been here since 6 must have been the other

rebecca who accepted my request for an early check in

rebecca was so kind to give us a early check in due to someone else not showing up

i was earlier than expected and was granted a gracious early check in

gym, the fact that we weren’t allowed to use it after 9pm

another son and daughter used the work out gym

a little disappointed there wasn’t a free breakfast or a laundry room to wash clothes.

pool was outside

great location clean and comfortable paid little extra for early check in well worth it

was told over the phone weeks and days in advanced early check in is available at no charge, the morning we arrived expecting to check in early i was

friendly staff, clean room, accommodated us nicely with early check in and late check out

that we had to pay for early check in.

loved how the staff let me park my car in the parking lot, for my early check in, we went to universal studios, so instead of paying 50 for parking we parked at the

i had requested early check in after driving 6 hours to the hotel i still had to wait till 3:00 o'clock to get into

had an early check in, it was great! front desk clerk was amazing very helpful & friendly.

early check in and late check out

loved the pool and spa pool. very clean and relaxing

it was disappointing especially if you are travelling with kids and smells that

was broken, they charged my 30 for a 20 minute early check in, paying for parking but got a gross room facing a

loved that they were willing to offer early check in

gave us an early check in and a late checkout

we showed up later than our scheduled check in time, but the front desk was absolutely understanding and very

our kid loved the pool

how close it was to universal studios and early check in.

the let us do an early check in, guy at the front was nice and my fiancee liked the bed.

i requested an early check in and received a response from staff within a reasonable timeframe

very accommodating allowed for late check out and a no-hassle reservation change

tastefully decorated & clean. conveniently located near excellent dining. ample free parking.

two nights as they told me my reservation was cancelled and made me purchase another night and early check

the pool could use a little cleaning, other than that no complaints!

the pool wasn’t in cool conditions probably was in remodeling condition

didn't stay long enough to check out their pool haha.

pool was small

was friendly and allowed for early check in

position for glendale's shops, restaurants and bars, and after a hot busy day sightseeing, the pool was amazing

they didn t have room service which meant extra cost to eat out or order out with delivery.

rooms were clean, staff was friendly, pool was nice

great location , comfortable beds, bery nice gym and pool

hotel is upgraded and nice, they also accommodated an early check in which was really

we landed early in the morning and they had the option of early check in for an additional $50 which was ok

no pool

the pool

the gym is small but open 24 hrs and was fine for a couple of nights

clean, accommodating (early check in), nice bed.

the building probably needs a renovation but the hotel is clean and room service works great

it's in walking distance to so many restaurants and bar type places, plus right off the freeway

came 2 pm hoping for early check in cause we really need the room badly unfortunately steven said its not yet ready and

pool temperature could be a little warmer

pool and hot tub lovely and clean

kitchen is bonus

nice reception, convenient little mini market, small pool outside, staff

no call back for early check in

front desk, anita was extremely helpful and provided me very good customer service as well as an early check

location, quiet, clean, easy and early check in

fitness center was clean and pretty well stocked for a hotel fitness center pool was clean and

big clean rooms , nice staff and cracking breakfast

they accommodated an early check in and provided a secure parking lot. thank you!!

cleanlinesslocation safe environmentnice breakfast

breakfast needs more variety.

parking and pool closes too early

out door space aside from the pool area a patio or balconies would have been preferred and the only reason we would’nt stay

permitiram o early check in

staff were helpful and pleasant, helped us with early check in and late check out at the end

were offered early check in without charge

with friendly staff who were happy to store our luggage free of charge as we had arrived super early

there was even a small pool at the back

we had booked 3 rooms for our family of 9, and were early checking in, but were charged only one early check in fee, so we really appreciated that

the hotel offers affordable diy laundry services, which was surprisingly difficult to find in other hotels

it had a gym, free coffee and a laundry.

love the gym and the pool

we did not get a chance to dip in the hot tub or pool

early may

staff were friendly and accommodated us with an early check in

closed to universal and the hotel offer early check in for free

this hotel great reviews was the value for money and the availability of a reasonably priced laundry and tea and coffee making facilities in the room which i found rare in usa hotels

swimming pool comfortable beds

early check in, complementary bfast and snacks, love the popsicle hotline, and they even did all

good breakfast

heated pool, spacious rooms

our room was huge just like a one bedroom apartment with a kitchen, dining area, lounge, bathroom, bedroom

all the free inclusions from the snacks to the free laundry service

gave us early check in and a free room upgrade for our family of 4 adults

they were accommodating to our needs for early check in, late check out and parking for an extra day

friendly staffs, allow early check in

we went to airport, so i emailed the hotel, and they replied to me in 2 hours, and would do a early check in for us

breakfast cereal choice normally limited to fruit loops and other unhealthy brands

early check in available if your room is ready

hotel manager helped with an early check in i'm thankful for

you're getting 1) friendly and helpful staff 2) simple but clean rooms 3) comfortable bed 4) good wifi i don't know what more people could want for a reasonably priced hotel in this

the staff is very friendly the location is perfect there is a laundry room feels like home

asked for room service only once since i was alone and spent most of my time out of the room, but while the

we got an early check in

early check in was a bonus, and the quiet and relaxed pool was a great find

decor breakfast early check in

i was given early check in too

provided only 2 towels when we had a 2 queen bedroom for 2 adults and 2 kids

we were asked to pay an early check in fee after we had already checked in

they allowed early check in for a fee of $25

tried charging an early check in when we weren’t early

in 7 minutes before 3pm and the child behind the counter said he's going to have to charge me a early check in fee of $25

my room was ready, but i still had to pay $20 for early check in, which was a couple of hours early

bed comfortable - early check in and late check out - no charge. awesome location.

asked for an early check in and didn t get it and our room wasn t even ready at the regular check in time

he gave me an early check in and an upgrade to a room that had great views of the city and the hollywood sign

staff is really nice and helpful, we got a free early check in after landing at 6am and a seamless check out

we arrived very early in the morning and the nicest receptionist let us get in the room without extra charge for

we arrived before check in and was able to do an early check in

i also was grateful for laundry available on site, and morning tea and coffee

laundry room

great location, clean rooms, great air con, having laundry facilities was a huge bonus.

nice location. has laundry machine

early check in

they helped us out with an early check in and were super friendly

was able to get an early check in

they have the laundry just $4

the laundry was very welcome to wash our clothes

love that they tried the hardest to have my rooms ready since i requested early check in

the price was good asf for 3 nights and late check out is 1p

late check out, clean and spacious good price, goood ac nice and cold and quiet

no problem with early check in; very friendly and kind. clean, quiet, simple place. very nice!

we reserved our room it was stated that we were getting 2 king beds with a kitchenette

bed, lots of light, large kitchenette, pretty tiles in bathroom, hot water, good thermostat, near parking, near places to eat

i got room with kitchen so i cook food for my son fresh food

manager upgraded my room to a suite with full kitchen and seperate living room than the

got there 45 minutes before check in time and they still wanted to charge us $50 for early check in

reached the hotel 1 hour earlier than the check-in time also we have requested for early check in but didn t receive any response

pool with towels provided, laundry washing facilities are available on site.

travelling with 4 kids from nz

wifi sucked a bit