early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

staff were very accommodating with early check in times and car parking

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with them even though

rooms clean and ready early for an early check in

beds were very hard, wifi didn't work

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

prefer to be able to book early check in

clean, large rooms. ample parking. staff were able to arrange an early check in.

staff were friendly and early check in was well received

chance of early check in, beautiful park close by

were greeted at reception by a lovely lady, who despite working solo preparing rooms for an early check in, was friendly and welcoming

we request for early check in and they only request for an extra charge of gbp 10, which we think is very

couldn't fault the room but the lifts, bar & cafe were not very clean

we were given a very early check in which was wonderful as we had come off a long flight

for an early check in and room was ready when i arrived at 11

little confusion over the breakfast menu, menu was not on display in our rooms, unsure what we could have and no childs menu

wifi is a little temperamental

secure parking and clean rooms

the staff were incredibly accommodating from an early check in through to the evening close down

we were allowed an early check in and we had to be somewhere in the early evening

the bar and breakfast area are beautifully decorated and the room was wonderful

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

they also allowed us early check in as my son was a little ill

lovely outdoor bar and eating

alot of noise from wedding party and kids running around

wifi wasn't brilliant but it was totally manageable

requested room service for dinner

room was comfortable, and an early check in was not a problem.

agreed to an early check in

free parking and free wifi

there was also free parking and wifi available

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no breakfast was served

the staff were so accommodating with an early check in after a very long flight

hotel desk isn t always manned so you need to go to the bar for service, really wasn t a problem just an

convenient location, lovely room, friendly staff, lovely food and bar area.

room service was lovely polite and helpful, so was reception staff

the bar and restaurant area without peer and must be seen to be believed

early check in enabled for a fee

booked a few months prior and requested early check in around 11 or 12noon

the extra charges for parking and early check in.

the staff were friendly the hotel was very clean and the restaurant was very nice also the spa area was great a great experience and would definitely go

location, facilities, room size and room service.

man who ran it was extremely helpful to me getting me an early check in for all our family to attend a wedding on the same day

facilities to make your own breakfast

the self service breakfast kitchen could do with a little upgrade.

great location, clean spacious accommodation with comfortable beds, high speed wifi, nice breakfast in shared kitchen, friendly staff and onsite free parking

the idea of cooking your own breakfast, and having things like bread, milk and eggs available; having a kitchen and fridges to

great location, quiet, comfy, friendly staff, early check in.

wifi did not work. breakfast not available at present.

wifi was great too

location convenient for sandown park. relatively quiet location. decent bar meals if we wished.

there was a celebration in the bar but it didn't bother us, just added to a great evening

reception staff gave a very early check in

and we got an early check in

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

nice location and they did accommodate us with an early check in.

i had requested an early check in and while it was not guaranteed i was told that a note would be made to that effect

beautiful room allowed me an early check in . room 436 beautiful

refused to allow us early check in, when requested 3 months before booking and refused again on day

i ordered room service and it was also very tasty and great value for money

staff were warm and welcoming and accommodated our early check in

two staff at check in/the bar were fantastic, very welcoming, great humour and really looked after us

close to the tube - room was clean - bar was okay and with good prices - shower was okay

bar was good but a bit chilly

cool pub. room was lovely. 30% discount on the bar due to us staying above it.

location , early check in, friendly staff at breakfast service

were going to a family wedding so needed an early check in

room was comfy and clean and they were very accommodating of our need for early check in with a toddler

parking was great

really if i had one night,i didn't find it easy to sign in to wifi a bit complicated but then i'm farely new to smart phones

got early check in and a little helpful late check out

we stayed one night with 3 young kids and then the 2nd night just as a couple

the bar is stunning - great to wind down in after a long afternoon at twickenham

great bar and dj for a friday evening

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

a very good value lunch and early check in

delicious breakfast

have its own dedicated wifi, and the wifi was spotty

location, breakfast, free parking

good wifi

the early check in time was much appreciated

quiet and comfortable. staff helpful and breakfast excellent

continental breakfast is brought to you at the table

breakfast was delicious

we enjoyed the complimentary continental-style breakfast, which included cold meats, cheese, pastries, cereals etc

allowed us early check in

bed comfortable and room extremely clean and early check in wasn't a problem

i couldn t get the wifi but it was ok

very comfortable bed, lovely breakfast, relaxed atmosphere, friendly staff, plenty of parking

friendly helpful staff, clean, quiet facilities, good breakfast, lots of parking, lovely location next to racecourse

decorated and morden, the staff was really accommodating they went out if their way to give us an early check in as the stay was for a

we arrived early and were given an early check in and were made to feel very welcome throughout the stay

large rooms, very comfortable beds, tv, free wifi, drinks facilities

also the parking is quite secure

parking very good

the gentleman on reception was so helpful to assist me with an early check in

great breakfast choices and most importantly, somewhere safe to leave my car

the hotel decor, staff and breakfast was first rate

some of the decor needs updating. wifi not reliable in my room. breakfast is basic.

breakfast was awesome too

we asked for early check in and parking and were very pleased to get both

we got early check in so was very pleased as we could get rid of luggage

smooth check in process. was allowed a late check out upon request.

great european breakfast

great location for putney. good breakfast included.

got an early check in

the staff were all extremely friendly and accommodated a slightly early check in.

had give no it room away to some one else

had requested and early check in which was granted) but on arrival some one else had signed for our room

lovely stay for our visit to kew, nice staff lovely breakfast will be back

they are flexible and allowed an early check in and late check out, which was very helpful

least on a sunday)

only wish there was room service

great bar - great sleep - comfortable and clean

they are flexible and allowed an early check in and late check out, which was very helpful

staff were incredible, they helped us with a slightly early check in and even found a colouring book for my young niece

i had an email saying an early check in had been agreed an we could check in anytime after 1-30

phoned to let the hotel know that i was coming early & to request an early check in

the hotel staff that my family and i would be arriving from the us and would like to have an early check in because our 82 year old mother upon arrival one of the employees maria flores lied

they did early check in for us which is much appreciated

were amazing we had landed after a 10 hr flight and i rang asking for an early check in as we were so tired

priced, breakfast was a disgrace i asked for a early check in but didnt get into my room until gone 3pm bar had very little variety very

staff at reception and restaurant were very friendly and helpful with an early check in.

great room, super clean and the staff were friendly also accommodating an early check in!

few issues - no free wifi in the room - this is poor/ our shower door leaked, turned the bathroom floor into a paddling

free wifi

early check in and extremely clean

requested early check in and they were very accommodating and helpful

extremely helpful - i made a block booking and with the help of sandra we managed to have a few early check in, ready for a wedding

the gym, pool, sauna

visitors noise all hours of the night staff didn t answer at reception or room service at

bed, reasonably priced minibar and snacks, cozy pub downstairs, friendly staff who allowed us an early check in

underground parking was good

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

fantastic location for kew gardens and on site parking a great bonus

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

they arranged for early check in for me

hotel wifi system required our personal private information to get the wifi access

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

wifi doesn t work in the breakfast area.

i needed wifi because i was participating in online meetings. wifi was insufficient.

staff weren’t helpful infact she was rude and made me wait for 2 hours before i could do early check in and pay extra 10 pounds for early check in