best thing was the willingness of the staff to accomodate an early check in

we needed an early check in and the staff did their best and accommodated us.

front desk staff went over and beyond, the laundry dryer was not working and eating moneu

we booked this particular hotel as it had laundry facilities so were disappointed when the dryer broke down mid use

snack room, laundry room, ice machine to the reception desk

experience from entry, friendly happy staff early check in available

the pool!

breakfast not included, but cafe off the main lobby was very good and reasonable

everything was as expected or better.rooftop bar a big plus.

the hotel features a fantastic pool, and the sixth-floor loft is a standout

we asked for early check in and she worked so hard to make it happen

we picked this hotel because of ev charging but would recommend it to anyone

gym facilities are not typical of hotel gyms - it is a full-fledge health club available to hotel

the pet friendliness and the ev charger

) the breakfast is outstanding - only place i’ve seen with mini waffles & two kinds of waffle batter

were very happy both our requests were accommodated - early check in, and a river view

clean front desk accommodated our early check in time everything was seamless including

pool & early check in as i arrived at 1:40pm plus the suite was amazing - very clean - decor very stylish

nice hotel. kids liked the pool

it also had small kitchen space and a sofa bed for kids

wonderful staff. nice room. very clean. wifi signal was excellent. parking was a breeze.

hotel restaurant serves very good food/value and pool and gym well maintained

the room was clean and they gave us early check in

it was located very close to main park in thorold

we were able to get an early check in as we were going to a wedding

fairly new hotel with ample parking, attentive staff, good breakfast and a warm

it’s all my kids wanted to do for spring break, stay in a hotel

the laundry, gym, and swimming pool were very clean and easy to use

i think it’s designated room for pet friendly

was travelling for a funeral and the staff were very helpful to accommodate an early check in, as well as a quite room which was pet free

full kitchen, buffet breakfast - cinnabon is a highlight, indoor pool, gym and laundry room

was fresh and abundant our room was lovely we were very pleasantly surprised by the kitchen and living room as well elevators were quick and smooth staff was courteous and always

laundry facilities are near the fitness center $2 for washer $1

everything we needed was in the kitchen

early check in was requested-room ready at noon! staff was very friendly

early check in staff didn’t seem to know the answer to questions way overpriced - 650$ for less

early check in was very much appreciated. staff were very welcoming upon arrival

pool and gym available

i hope you would change the spa water more often. the water doesn’t look clear.

conveniently located on the 1st floor. room was ready for early check in at 2pm!

staff was very friendly, allowed us an early check in (which was really nice since we were driving all morning) and from housekeeping to

tried to charge us for early check in

the indoor water park is gorgeous for kids .

the swimming pool is very good, my baby’s loved it

early continental breakfast, large rooms, clean room, no problem for early check in.

liked that we had spa bath in the room, and the staff member waived the early check in fee of

helped us with early check in at no extra cost

clean facilities staff is very friendly love the spa bathtub and a great continental breakfast as they have a waffle

received no room service for the time we were there

good location, free parking , early check in

early check in, easy, peasy

was good not too far from the major attractions and fallsview casino

the highlander is quite, clean and within walking distance (even for us seniors) of the falls, casino and other sites

facility (but so are most of them on lundy's lane) but great location we could to the falls and casino

clean quiet comfortable very friendly staff family friendly very affordable we got an early check in very easily

kids enjoyed this kind of breakfast

spa tub was newer and bed was comfortable

the staff went out of their way to accommodate our two kids one of whom needed a crib

the breakfast was a bonus for my kids

we were allowed early check in and parked in their secure lot (for which there is a nightly charge)

the staff was so nice and let us early check in.

kids loved the pool

it is closer to walk to the casino

nice view even though you couldn't see the falls you could see the ferris wheel, casino and the skylon

staff is so polite and cooperative when we ask for early check in and close rooms

very nice pool

mostly, i love there pool

the location was amazing, pool was clean, staff was excellent

so i didn't go back to stay that night, and i rather stay in the casino until 7am to go back to get my stuff back

too noisy the hotel charges for everything even arriving early to check in which isn't listed anywhere meanwhile the people checking in next to us didnt pay

early check in allowed by staff

too noisy the hotel charges for everything even arriving early to check in which isn't listed anywhere meanwhile the people checking in next to us didnt pay

were polite and helpful and gave us an early check in

since our rooms were ready, we were allowed early check in which was appreciated

allowed an early check in & a late check out

early check in allowed due to my elderly mother. very accommodating

swimming pool times

the motel is within walking distance of the falls, the casinos, and all other attractions in niagara falls

staff are friendly and the rooms are clean and comfy , nice pool overall well recommended i've been coming for 2 years at this location i will be back soon

we got early check in and extended parking facility at the hotel

location, free parking, pool, and affordability.

had great facilities such as a hot tub and pool

always very friendly, walking to the falls is 15 minutes, it is a pet-friendly place, they have a pool and the accommodation has a good price, i recommend it and we will surely return

clean, friendly, accomodating, nice room, very comfortable, love the spa bath

staff very kind and allowed an early check in

they did everything possible to accommodate an early check in - good internet a few things things to keep in mind: - i got a room with a very

early check in, roman was awesome clean rooms would def go back

no problem with early check in

walking distance to attractions and new casino

we arrived early and the staff allowed us early check in

microwave fridge pool all were good bonuses to stay 2 blocks from clifton hill and it was very budget

the only problem that did not have wifi in the room

it's better if there's indoor pool

kids loved the pool, well maintained properly and excellent location

they were kind enough to accommodate me for an early check in

asked for early check in

the staff were so nice and helpful and i loved how they were able to accommodate the early check in

there was no early check in.

we arrived very early in the morning and the receptionist change our room to a better one with a early check in

all of the staff went above and beyond to help with an early check in and make the stay a pleasure to be there

distance clifton hill, check in friendly staff and very comfy beds :) , room as requested, early check

the reception staff are very helpful and accommodated our early check in and late check out requests

no early check in but they held our bags until we could go up to the room

we had asked for an early check in at 1pm and the lady just said a simple no, very rude, come back at 3pm

early check in by one hour, can't tell if they charged for it or not, as emailed bill was so full

the staff is really nice, we asked for early check in without a problem and the check out

bed was really comfortable and the early check in request has been approved by one of staffs

, pool , our room with view of city all excellent, did not use the arcade but it brought back

has a small coffee shop for morning bites which doubles as a bar in the afternoon & evening

were kind to accomodate us for an early check in and late check out

were able to accomodate our very early check in

i specifically called if we they could accomodate us for an early check in this was about 1230

staff, we had an early check in which is a big deal for us, clean and comfortable property, location is close to

were good specially my request of early check in met without any issue and i am super happy

the staff was very friendly and room was ready for early check in

reception staff amazing the guy which offer us an early check in and the girls second shift, which was the same for the second shift the next day(

accommodated my early check in

staff was friendly and they were very kind to accommodate my request for early check

most hotel allows half an hour to an hour early check in

location, check in team friendly, helpful and accommodating to an early check in request

early check in late departure

had asked for an early check in time because we had little ones with us

friendly staff and free wifi

like the location to the falls and casino

staff were exceptionally friendly and able to accommodate early check in

we could n9t use the pool. when they said there was a pool

be cool if the outdoor pool was updated to use

no water in the pool, no coffee maker in your room.

no pool for the kids. no breakfast.

early check in

big enough for two adults and a child

if someone calls and ask about early check in, don’t ask them to come to front desk and see

the staff always tries to make your stay as pleasant as possible, they had our room ready for early check in and they were nice enough to let us stay behind the check out time at no extra

early check in that's very helpful ud83dude00, highly recommend this hotel

appreciate the early check in on canada day

was clean, bed was comfortable and the staffs were friendly, we were allowed an early check in

location early check in

asked for early check in that was ignored but was quick when we finally could

the kind staff allowed us to do early check in since we arrived before noon

helping with every request as early check in and storage our bags after check out

us to do early check in

were told that an early check in was possible

accomidating, early check in, clean and cosy

location and early check in

asked for early check in

we were not allowed early check in by 10am, but we were given our room by 1pm upon request

free car park, early check in free breakfast and free coffee in room.

is at 3pm without even trying to first look at our booking and seeing that we were granted a early check

early check in from the friendly staff which was really appreciated

free parking, breakfast and wifi was all included which was great.

stay at this hotel for a myriad of reasons: proximity to restaurants, casino and clifton hill

then to get in inhad to pay 30 for early check in

attached spa bath

heads up about there being no kitchen utensils at all

i liked having a kitchen and coffee maker

big spa bath and full seperate bathroom with windows

room was clean and available for early check in

early check in and location was good

were trying to get an early check in around 1:30 but no success and came back at 4pm but the room they gave me they are

early check in. location

staff is so friendly i requested for a early check in

asked for late check in and early check in at beginning of booking

requested an early check in because our granddaughter had an unexpected procedure done and we were so happy to

my room was ready for an early check in. that’s awesome.

the kids loved every moment @ the

the pool to be open later.

asked for an early check in and the property was able to get us in at 12:00pm

a 15 minute walk down the hill and around a bit, or taking the tourist bus down the hill) , the casino and the tourist bus line

rooms are big and the pool looks very enjoyable ( we didn't had a chance to go in it)

rooms were big and clean. 7 min walk to the casino

my mistake, we booked a room for 4 adults and 2 kids, thinking there would be a pull out couch and there were only two beds in the room

great location. large spacious room and comfy big bed, plus early check in was a bonus !

the best part i think is the outdoor pool

no indoor pool

warm pool & perfect location. great beds.

was amazing - the outdoor pool was an added bonus as both days of our stay were +30c