the staff was rude. the fireplace was not working, couldn't get early check in.

early check in and change of rooms when had a problem with the existing one

early check in

feels like a more luxury hotel, free parking was included, the rooms were neat and tidy, early check in when available

only downfall is that there isn't a pool. not their fault but i assumed there was.

great welcoming service from mr.anu. very accommodating with my request for early check in

the lights went out at 9pm when the pool hours stated until 10pm

the pool was good and breakfast was excellent

the pool was good and breakfast was excellent

hours of the pool

i just showed up to the hotel after booking hoping there would be an early check in and the lady at the desk was so kind and helpful

appreciated getting an early check in at no charge too

cleanliness great smelling. loved the pool & hot tub

nice and friendly staff, great airport shuttle driver and service, nice clean environment.

i was appreciated of being allowed a late check out since we arrived a little late and wanted to sleep in a little late

professional staff, location, clean and was able to get an early check in

supper clean, awesome pool, very accommodating staff. will definitely come back!

pool was a bit small ( disappointing)

breakfast was delicious and the kids loved the pool

no complaints. overall a pleasant stay. especially if you have young kids

early check in was great. hotel was clean and comfortable. restaurant was good..

quick train ride from terminal 1 and i flew in early at 9:30 and they prepared a room for me right away and let me do a early check in

i even got an early check in

close to airport and used the gym hotel allowed us to check out at 2pm

the fitness gym has all essentials

charmaine noted my request for early check in and late checkout last june 25/26

very clean , strong wifi, very good breakfast, specious room and sport tv channels

booked believing there was room service so that i could get a meal after a long flight

beautiful facility and nice gym

laundry at the basement

as a guest why pay for parking? why is there an early check in fee?

location was very convenient, and the staff very clearly wanted to ensure a good stay

very accommodating when we asked for early check in as i had family arriving on an early flight from new zealand for their first visit

i got an early check in and an upgrade

comfy bed, large room, netflix, early check in and late check out

very nice staff, let us do early check in

shuttle service early check in

early check in was accommodated

did not have breakfast as the function we were attending had a breakfast included

good breakfaat options . friendly cleaning staff. clean and well-appointed gym facility.

warm staff, allowed for early check in, room was quiet

we appreciated the friendly staff who allowed early check in and a later check out to meet our flight schedule

convenience for west jet early check in

lack of free wifi

it's so convenient (especially with kids) that they could charge even more

thank for the early check in

i didn t tell anyone bc my time was for my kids on vacation

hockey games on the tv s at the bar in the restaurant

the room service takes awhile to bring up a simple dish. in the time they said

it had a lovely swimming pool, good restaurant and efficient shuttle service to airport

went here straight from the airport at 8 am on a saturday and asked for an early check in so we could catch some sleep and recuperate our energy

love the happy hour great breakfast we had a red eye from victoria, we liked having an early check in $50

arrived early at the hotel knowing that check in is at 3pm

ich had a 12 hr turnaround) labeled by the reception staff with our information

ow wifi, clothes left behind by the previous guest in one of the drawers) and the staff was very

i like that the staff was extremely accommodating with my early check in request.

my kids love the pool at this hotel - we have stayed a few times now

the pool, gym, and shuttle services were excellent and helpful

the food, room, facilities, location, staff, and shuttle service were all excellent!

we got room service and the food was fast and amazing

was right across the airport, the staff was very friendly and helpful, tried to accommodate my early check in request to the best of their abilities

also i arrived early at the hotel and they were kind to accommodate me of early check in

no room service & the in house bistro has limited hours!

breakfast selection is good and the staff taking the order and serving are exceptional.

clean, friendly staff, amenities perfect with gym and pool

free wifi. fridge and microwave. early check in but for $60+taxes.

we were accomodated with our early check in request. front desk staff were very friendly.

my 12 & 13 year old kids could not be at the pool without a parent

the facilities are great for kids and families as well.

screaming kids running through the hall and parents in main lobby drunk

very early check in and very late check out

breakfast was good. the gym and the pool are well maintained.

hotel is like new! staff is very friendly and accommodating. breakfast was great!

great breakfast

kids were looking forward to swimming and it was a reason i picked this hotel

they don’t allow early check in unless you pay

the gym being open 24hr amazing, and laundry is free

and beyond the pool and the courtyard are beautiful i can’t wait to go back and neither can my kids

i like the space and i like that the bedroom was separate from the living room and kitchen.

could have used a proper dinning area in our room, perhaps the room was an island in the kitchen for dinning

early check in and late check out!

the pool was very crowded

was clean and had a nice gym and pool

excellent breakfast, nice pool, friendly staff, quiet, clean, comfortable room!

we checked in on saturday afternoon & they were able to accommodate a late check out at no extra cost

requested early check in was very helpful

we have had timothy's breakfast blend in our own keurig and it was good so maybe these had been in the room too

the pool area is well maintained and clean

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

clean , fairly up to date, has pool and gym but didn’t use them

i like the early check in upon request

late check out extended free parking

new to canada but in a first ever for me ,i was charged for requesting early check in and it did not matter that i was a best western rewards/loyalty member

early check in was the only beneficial thing to this trip

early check in awesome

time there and it s clean, affordable and they were able to accommodate an early check in

staff was amazing and really helpful. i even got early check in.

i requested early check in when booking and they told me to check back the day of

thanks for the early check in and later check out

loved the late check out and early check in

weak breakfast.

free breakfast great

no charge for an early check in about 1 1/2 hours. no charge for overnight parking

clean, comfortable, friendly and helpful staff. shuttle bus to airport. laundry facilities.

beautiful bed, small couch, nice view of golf course

clean and great breakfast

there was a laundry available for guests use with big maytag appliances

great location and early check in

the hotel's amenities, such as the fitness center and pool, are nice and added to our overall enjoyment

and diming for every little thing, lots of things included in the room at no additional charge (laundry, parking, pool, coffee, breakfast) which you can't always take for

free shuttle to and from the airport, very prompt when being collected

bed in a spacious well decorated room overlooking golf course with delicious breakfast buffet and shuttle to airport

early check in. microwave and fridge

very comfortable room, bed, parking, everything. tasty design and kind staff. recommended!

the staff were very friendly and helpful. the food in the hotel's bar was very good.

y more than many other hotel pools we have used), and our kids

one elevator working, guest laundry washing machine was 'out of order', and overall, the place was a little

we were 45 mins early and still would have charged us the $50 for early check in

it has been quite a while that the swimming pool is closed - if there were tea and coffee in the rooms, that would be very nice

coffee no breakfast no service no way to due your laundry there is one guest server that harrassing me also the room view is

breakfast menu

great for a short stay for business, and has a laundry mat downstairs.

early check in time

they are very flexible and staff gave us early check in without charging extra

good breakfast and used their small gym

room service not provided

free parking & wifi

accomodating our early check in request

from free parking to laundry fasciitis

wifi was slow pillows were bad

there were no santizing wipes in the gym area. breakfast could have more variety

swimming pool, free parking, gym room, business center with free printing

ricky although early check in was not available but he made sure am comfortable and provided all possible support

to the airport really nice staff good breakfast late check out/early check in courtesy bus to airport free parking rooms very

availability for early check in , although the only purpose i chose that hotel for, was the proximity to the airport

called and ask if we can do an early check in and gave time as well

the shuttle arrived quickly, and the hotel is very close to the airport

was able to accommodate early check in at no extra fee unlike their competitors such as comfort inn

early check in

that they had laundry on site

great shuttle service, i would recommend this hotel

we were travelling with kids and we can hear very loudly what the other couple in the next room was doing

staff gave me a early check in the shuttle service was great good location all in all had a nice rest before flying

came from transatlantic flight, no sleep for last 36 hours, most hotels offer complimentary early check in within couple of hours

early check in was told to phone 24 hours before to check

they are accommodating for early check in and late check out with out extra

great wifi