they did everything to accommodate, granted early check in and late check out no extra charge

was extremely friendly, room and pool were clean, food was ok

room service was not available

pool was nice and warm and clean

free wifi and printer in the business lounge made printing airline boarding cards and arrivecan forms a

arrived early after a very long international flight

staff were super accommodating during a snow storm. the early check in was nice to have

was clean, comfortable, very good breakfast, friendly staff, but most importantly, my request for early check in was granted, my room was ready at 11 in the morning, which helped me a lot

we asked and got an early check in. staff at front desk were exceptional.

very clean, nice beds and breakfast . shuttle to hotel worked perfectly

they honoured my early check in and waived it because of my bonvoy loyalty

before making the booking i made a call and i asked their representative about early check in, and mentioned that we will reach to the hotel by 2 am and i need to check in that

very helpful sraff. we were able to get an early check in.

the staff very pleasant and appreciated that, unlike other airport hotels i checked out, the bar / restaurant was open until 11:00pm and so i was able to have a drink when i arrived

kids enjoyed the pool

we were given early check in as well

we didn t get to use the pool but the gym was ok

to access, free parking and wifi, clean rooms, nice shower products, good water pressure

was uncomfortable

room service: fast and delivered by a courteous worker

windows that open. clean, allowed early check in, nice breakfast, accommodating staff.

a laundry is available for guests

keurig coffee, lol the gym room smells strongly of the plastics in the equipment.

its busy at breakfast time, but overall it's fine

room due to laundry machines running

were super helpful, we arrive early in the morning & they allowed us to do early check in

were able to get an early check in with no problem

spa was wonderful. room very clean

mirrors on the ceiling and a spa bath in the room

it had a nice spa bath.

our flight came in early and they facilitated an early check in

comfortable room with a small kitchen with all the necessary equipment

there was a laundry machine and dryer in the basement available to use

self service laundry is available at no extra cost

we also did our laundry here - and the use of the laundry room was complimentary (including the detergent, etc

was very nice but staff at check in were extremely unfriendly and the early check in that had been pre arranged as we had to be at family photos for a family wedding was

longer quality towel for the pool

it has a lively bar

just perfect, location is great! restaurant and bar choice make it a must.

the staff were friendly and the pool was amazing and warm!

very kind at the check in, allowed us early check in and late check out. everything was great.

he was asked if its possible to get a late check out as we wanted to go to church first

room service was excellent location was really good breakfast selection was very nice

breakfast was healthy and served in beautiful stately room

excellent service great breakfast

we were upgraded to an executive room at no charge and early check in was made available to us

30am, a guy at the front desk is kind enough to let us early check in

were allowed early check in as we were coming from ottawa

staff was not cooperative for early check in. lifts are congested and wait times are longer.

lobby bar and cafe experience, it closed early and had a limited range of drinks and snacks

allowed early check in upon request

gym was closed which was a little upsetting.

very poor wifi connection

waiters at the bar and the dj were amazing

wifi was so bad i couldn't even send emails and there was an extremely loud party in the hotel

location free breakfast early check in

accommodated is with an extremely early check in when they didn’t have to

we were there with 3 kids , we were wearing masks and could still smell this

my kids and i had to wear our slipper the whole time in the room

dirty, old, uncomfortable. no gym or pool

on the ground floor were so dirty - no water in the shower until maintenance fixed - i asked for early check in and was willing to pay extra but staff didn’t bother to try and help when i could

location and pleasant staff , early check in time

was very courteous and cooperative and facilities for early check in after a long haul flight

t maybe that is more of a four star thing), a luggage rack in the room, anything in the mini bar (we thought there might

in the room could not be opened - in the bathroom, there was cleaning staff hair everywhere - the gym has old, defective and badly maintained equipment - the gym is not

we arrived very early in the morning due to a change in our flight and they were happy to accomm and they were

couldn't get an early check in.

we got early check in although we weren t expecting it and late checkout, which is much

helpful front desk staff. allow early check in great restaurant near by.

the hotel staff was really accomodating for early check in and late check out

and let us not forget the staff, at the front desk who manèges an early check in as we were flying in from an lax red eye for an early business meeting

allowed early check in after a disaster stay in neighbouring hotel

do be careful when have kids as they have refreshments and snacks in room which are not free

clean pool and jacuzzi

nice gym with view of the city

happens and due to that we have to cancel our in between stay and reached couple of hours early and they charged us extra fee for early check in

everything staff were great , they let me have early check in loved it

special shout for an early check in, after travelling 40straigjt hours. comfortable bed.

i requested for an early check in, and room was actually ready when we arrived way earlier than the usual check in

the staff have us an early check in and the staff we can into were nice

my flight arrived on early morning in 7

early check in was great

hotel accommodated our requests of early check in and adjoining rooms, without any hesitation

the bed was super comfy. the bar was really nice.

great location and room service. spacious bathroom

location and the friendly staff accommodated a super early check in at no additional charge

all and especially the fitness center with two peloton bike

modern, clean, had everything that i needed. great bar and restaurant as well

fitness centre small but well appointed

that said, the room service team were exceptional in their execution to fulfill our needs for dishes, extra coffee

ultra early check in worked perfect and really so it should i had only two choices by the airline

the placement of the built-in closet and wet bar area by the bathroom is great, and really helps make the room more spacious

the wifi as listed on the room tv could incur extra charges

the gym was fantastic, big and spacious and had a

room service and was very happy with the food, service and politeness

early check in and a bit late of check out

had an amazing experience starting with our early check in

good pool and gym areas

spa, pool and gym area and club facilities were great.

love the bed, love the housecoat, love the bar fridge. as ahnold says

plenty of space. early check in

one could need and very efficient, professional and lovely staff and very flexible in terms of early check in and late checkout

no early check in.

we arrived from overseas and happily our room was ready for an early check in

location, breakfast, room size.. everything

the staff were very accommodating and helpful from early check in to holding our bags until our train ride

excellent breakfast in the restaurant downstairs very comfortable rooms

the reception area is fun/pretty ~ the roof top bar is great

and marie sue at the restaurant bar were awesome

great breakfast

specifically requested early check in as we were arriving early we understood this could not be guaranteed but the check

went out of their way to accommodate an early check in when they didn't have to

did not get enough support upon arrival to early check in despite i did not mind to get it for extra charges

all good, very happy with early check in on friday. got the room view i requested.

the bar was comfortable and had a good choice of food and drinks on the menu

i liked that they gave us an early check in (14h

the ability to early check in.

pool and spa very nice

the bed was super comfy, we loved using the gym/pool/hot tub, and the room was very spacious

the wifi was weak, and broken laundry for a week

location. kitchenette in room. pool. they allowed early check in.

the pool wasn't very warm but has a lovely view and kids still enjoyed it

on the top floor we enjoyed the pool, fitness center, terrace, and even a coin-operated laundry (washer and dryer are $3 cad coins each, with small boxes of detergent available at the

we enjoyed the breakfast each morning, pool, and there was even a gym right next to the pool

also appreciated the on site laundry​ facility and indoor pool

they were kind enough to rearrange rooms to accommodate for early check in

also used the gym, dry sauna and pool, which has a nice city view

spa was clean and beautiful

the room service was not edible and of terrible quality

design of hotel is beautiful sauna gym stayed for a birthday. was given a corner room. thank you