staff were very helpful when we asked for an early check in and the spa was perfect

arranged an early check in on request reception staff brilliant in fact all staff could not do enough had lunch

the pool, spa etc is 4 star plus although the pool could be a bit warmer

a lovely clean, modern and very stylish hotel. bar food and breakfast were excellent.

the wifi was a bit slow..maybe due to a lot of people staying

bonus points for late/early check in and out

we ate in the bar that evening and had a lovely, great value for money meal

we ate our main meals and breakfasts in the bar area and the food was first class

beautiful views of the golf course

a very quiet room at the rear of the estade, facing a large golf course

were really lovely and very accommodating even helped us with an early check in as we d attended for an event

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

brill location, great facilities, great staff, free parking, free wifi... deffo stay again

we were early so went through to the bar were we were seated and our prosecco was served to us at the table

the rooms are comfortable and a nice accessible parking

i requested an early check in due to organising a surprise party and this was arranged

very good stay, early check in provided without any problem

as we had requested an early check in, then to be told our room wasn t ready

the room was lovely & room service standard was excellent

no room service

warm welcome and a nice, unexpected early check in, room was clean and welcoming, decorated in a faux early 20th century style, part

the breakfast was so good, i had the continental and my daughter had the full english

allowing us a late check out and early breakfast

friendly staff and nice clean rooms too. breakfast was very tasty in the morning too! 10/10

the breakfast was exceptional fresh and very tasty

staff were friendly and helpful had early check in which was a bonus

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

very central in chester. the bar has a great band on a saturday night.

if it were not for that i properly would have been in the bar enjoyed

great location early check in great pub lovely big breakfast friendly staff great shower

totally recommend the three adults luxury en-suite rooms

staff and we were allowed an early check in

the bar area was nicely decorated for the occasion and the popular guided ghost tours depart from just

the bar serves a range of drinks and the food is excellent

staff were lovely from check in to the young bar man

both breakfast and dinner were absolutely delicious with a great choice and the bar area was spacious and relaxing

early check in, central location, rooms clean and comfortable, great choice at breakfast.

3 rooms as was family wedddin near by all rooms ready for early check in excellent

the room was clean and comfortable, with wifi included

fantastic location, spacious rooms, lovely bathroom and very useful gym

actual room service not running past 6:00 on a sunday which was day of arrival , and no

the upgraded room and early check in for our anniversary was greatly appreciated

my friend the welcome was lovely, room not available for early check in

early check in was not communicated and on two separate occasions my wife was walked in on by the

the staff were super friendly when you rang reception on the phone for late check out, or if you requested room service

gym could have been open

we had a big room and we're given an early check in. very friendly staff

free use of the swimming pool and gym

food at bar was lovely too bar the toastie

very slow filling breakfast bar up

the pool, gym, jacuzzi & sauna are an added bonus

early check in as room was ready. central location, ten minutes from station. intersting decor.

highly recommend anyone that stays also visits the bar where you will receive a warm welcome, reasonably priced drinks and events on occasion

the staff at the bar were so nice, friendly and welcoming

are amazing and very colourful ud83dude00 the bar was great especially with emma serving very bubbly and what a personality ud83dudc4c made very

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

car park, very friendly, managed to get a early check in

bar is lovely with a great choice of drinks and wine

little hotel,felt homely and loved the christmas decorations, lovely warm welcome, breakfast was

breakfast was standard english but very nicely presented and tasty

wifi

the check in was fantastic, offered early check in and late check out

appreciated the early check in as we had a wedding

the restaurant and bar area was very nice too

could hear music from the gym room was hot

the bar was open and friendly

staff offered early check in as room was ready

early check in was a real bonus and close proximity to the city was great

location was fantastic, staff was pleasant and breakfast was great.

nice breakfast

nights & enjoyed the first night in the bar which was nice & busy,plenty of seating

got early check in and late check out for free, which is great

nice warm homely bar area and restaurant and also a pool table to play on

roomz and bed was so comfy , the new big chef (tudor rose ) where very value for money and the bar area had all sky sports on which was a added bonus, in the morning we went to cheshire oats

took the kids to chester zoo which was only a 10 minute drive

bar area, very comfortable rooms, friendly staff

room upgrade with breakfast for two and access to the spa facilities and the ability to have an early check in and a late check out

nice early check in of 3pm and late check out of

over for a wedding we attended nearby and the reception staff was really nice and allowed us an early check in to get ready :) the beds were comfy the room was clean throughout and the shower

pool complex was lovely, quiet, clean, friendly staff

spacious room, room service, pool, staff

early check in was a real bonus and meant our day in chester was a full one

the breakfast was lovely as well as the staff who served it

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

friendly staff who were happy to assist with early check in when we arrived early

location sports bar ideal for hubby

this was a cosy place to stay the bar was spacious and the food was lovely

the breakfast was served in the bar and was made to order and very good

due to lack of staff, there wasn't enough staff on to cope with volume of customers which led to bar area being left full of dirty glasses for many hours and empty plates with food on left for the

early and asked for early check in due to work commitments and they were very accommodating and

great staff, happy to accommodate an early check in. good value for money.

the early check in is a pain at the moment and early checkout (7am) is non existent

we ate from the vegan bar menu and the food was exceptional

property was in superb order, the bar area was kept to a very high standard as was my accommodation

had to inform them i had paid for early check

paid for early check in and it was quiet when i arrived,

lovely property. friendly staff and very accommodating as we needed an early check in

the swimming pool was great and the changing facilities and showers were excellent

went with 2 kids and husband

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

used common sense in order to assist with early check in

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

allowed early check in as going onto a function

early check in

breakfast had plenty of choices and was enough to keep us going all day

great room, bar service superb and lovely breakfast

lovely, proper hotel with a smashing bar and restaurant.

went above and beyond to have our room ready for an early check in

parking especially when afternoon parties are running

clean, spacious, arrival time up to 2300 and plenty of free parking.

my meal choice was simple after a ling drive and a meeting and with golf the next day

ample parking too

i booked early check in, which was fine and the pool was gorgeous

wifi was bad upstairs 609

the offers in the bar could have extended to hotel gests

the grill and bar were open, welcoming and the food was delicious, the chef went all out to accommodate special

we loved the pool, especially for the kids

hotel perfectly located for early flight next morning

unfortunately couldn't get an early check in.

early check in request was approved very quickly

room really good standard, breakfast included with plenty of choice wifi free and works well

comfortable rooms, decent breakfast and a reasonable price

good breakfast, early check in, great staff at reception

free wifi access, in todays world of instant connectivity this is not really appropriate

perfect location for kids

no spa bath available

wifi could be faster

room was very quiet and comfortable, good parking for a town center and early check in which was a

the shower was a bit difficult to operate and water got on the floor. the wifi was a bit iffy.

restricted parking

beautiful rooms, in a great location with parking

road was rather noisy - parking was tight but ok

early check in as room not used the previous night

stood outside late at night to use free wifi and chat loudly for ages

evening dinner is also very good, as are the bar prices

place plenty of bars good bar prices very good food large clean rooms polite caring staff great place in the middle

excellent, centre of town, parking good wifi ok, restaurant evening meal good

nice early check in time

bar of an evening to have last drink before bed

late bar available

nice restaurant and bar with very reasonable prices

bar open till 1am

great room .easy early check in ..great value for money .breakfast lovely .

early check in ,staff lovely

the bar staff member was helpful in providing all necessary details

we did not need breakfast as we were already booked for full breakfast at local golf club

the rooms were extremely clean and the bar of a night was so much nicer than a normal b&b.

we arrived early and were told a blanket no re early check in

good location and early check in

breakfast, room was immaculate, staff catered for our early check in/late check out request

we were allowed early check in and paying the extra for an upper floor room was definately worth it

we were fortunate to get an early check in due to our room being ready

helpful about holding luggage and an early check in

they let us have an early check in

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

early check in was helpful,

could leave bags due to no early check in. room with a nice kettle and comfy bed.

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

receptionist & bar team really welcoming, friendly and more than helpful

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

late check out and room ready on arrival as requested early check in if possible

got an early check in which was great

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

early check in luggage room location to town

early check in 2 = breakfast good 3 = nice room, good view 4 = great shower 5 = friendly cleaning

great for a walk around albert dock and for the town itself breakfast really nice plenty of

breakfast

i would have liked a more private lounge bar area

jay was so helpful and even let me do an early check in @11am

friendly staff, early check in, quick response to email.

early check in request wasn t met and they didn t have adapters for european chargers

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and holding our bags while we finished are day in liverpool

we asked for early check in and were then told we couldn't check in until 3pm

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

no early check in. no option to pay cash in restaurant/bar

early check in late out

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and room was

booked the room for my nieces as a gift and paid for early check in for 1pm

was offered to pay for early check in but i had plans anyway

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

called me a liar for saying i booked early check in especially when i even showed them proof

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

we were allowed early check in prior to the wedding which was brilliant, staff were so helpful and lovely

30 surcharge for early check in for a room that was ready

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

hotel happily offered us an early check in as we arrived earlier than expected

i phoned in advance to see if early check was available and staff were very helpful and managed to accommodate us for an early

and an early check in which was incredible

location early check in codes to access property - useful for a group clean, large

maybe a slightly early check in time than 15.00

arrived just to drop bags off prior to check in, but room was ready, so had a nice unexpected early check in

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

early check in given