tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

no indoor pool

i love the free laundry option! this was a very quiet hotel as well.

staff was friendly and breakfast was good and healthy

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

they allowed me an early check in after a long trip into town

full kitchen

i like that it came with a fridge and a mini kitchen

the kitchen

laundry out of order, no hot water, tub slow draining, and a short in the electrical

staff was excellent, let us do an early check in, we arrived early fro out of town

start with, they accommodated an early check in, which was great

she was able to accommodate an early check in for us

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

the bar was closed

location .. amenities .. bed comfort .. early check in ..

friendly staff. clean. quiet. comfortable beds. shuttle.

the gym equipment was broken and the overall building felt very dated

bar and grill staff are very friendly, and we overall enjoyed the room and stay

the gym is missing a pull-

we were able to get an early check in

close to cleveland clinic and the shuttle came everyday

thankfully we were able to get a shuttle to the food court at cleveland clinic

convenient with laundry and gym room

convenient with laundry and gym room

allowed early check in. the room was spacious, clean and quiet. free parking.

friendly staff. allowed for early check in.

good gym and breakfast. the hotel also had free parking which many hotels in this area do not.

my kids was able to hang out in the lobby and play games and relax. they loved it!!

stay,clean room,friendly staff,,breakfast well stocked

early check in great

pool did not seem clean

no towels for the pool

complimentary breakfast was good and

great breakfast. comfortable bed.

i requested an early check in and the room was ready upon our arrival

allowed early check in, very friendly staff, comfortable bed, good breakfast...

plus we was able to get early check in and late check out so that’s a major plus

i wish they had a airport shuttle

the breakfast item availability and quality was wonderful

the hilton honors app is super convenient for early check in & contact free

early check in and never heard back from the hotel

called in for early check in which was approved and on the day our room was not available only to sit in the

responsive room service and towel

i like having free wifi

clean, great location and early check in and late checkout.

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

gym was nice

i didn't like that the hotel didn't have breakfast.

no breakfast. the room was excellent.

before we arrived to attend my son's funeral service to making sure our rooms where ready for early check in she went above and beyond by helping clean the second room

i didn’t like the breakfast at all

indoor hot tub and pool

we didn't use the swimming pool

much chlorine in the pool & hot tub area

had called three times requesting early check in, room wasn’t ready after being assured it would be

we were allowed an early check in.

early check in, friendly staff, location.

location. everything in walking distance. free breakfast.

great location, big rooms. full kitchen

only disappointing aspect was that we had to pay $150 for early check in

staff was great. we requested early check in and they were able to accommodate.

we also received room service and it was delivered in a quick manner; she was super sweet

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

this hotel is offering daily room service for making beds and linens- thank you

plus they got us in on early check in which we were so happy about

i appreciated the extras -- early check in and check out

early check

early check in, cocktail hour and breakfast and location to r& r hof

i made a request for early check in and we were given such an attitude about it even though we said we were

joe at the bar was exceptional...location was key..they got us an early check in as requested.

they even gave us an early check in which was great

requested a early check in, a month before my stay

the fitness center was also dated and quite small

no fitness center

the early check in/late check out

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the breakfast

there is even a free breakfast in the morning

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

the staff was also very accommodating regarding early check in and a little extension on the checkout time

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

hotel with large hallways, comfortable rooms, nice pool, spa and gym

shuttle to airport

it was a short walk to fitness center and indoor pool

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

booked with a different hotel at first but the staff was so rude about early check in i declined to stay there

amazing staff to deal with from the request 4 days before our arrival to request an early check in time over the phone, to check in with great friendly face to face personal customer

staff was amazing and accommodated is with an early check in

breakfast- nothing mind-blowing, but everything you'd expect and certainly good enough to make my kids happy

location from airport is great and staff with early check in were very accommodating

cleanliness,pool,gym

love the employees, love the pool and spa

part of hotel under construction, pool and hottub looked a bit dated.

i did not use the fitness center but i did not like how it was inside the pool area either