wifi didn't reach our glamping pod but wasn't a huge issue

the breakfast was lovely and the staff were all very friendly

beds, facilities, peaceful location, clean, adequate parking and friendly owner

i would maybe say if the confirmation could say about the additional parking to right of the car park entry as we arrived after dark so did not see the sign

was excellent in the restaurant on the evening and breakfast was cooked fresh to order

parking on site

parking, central to our destinations, bar on site, excellent independent cafe

bar service was amazing

wifi

free parking

we didn t like the jazz background music at breakfast and in the bar area.

lifts where abit outdated and small especially for familes with kids

no gluten free bread and breakfast too expensive as room service

the food was great, room amazing, friendly staff and wonderful spa treatments

lovely classic decor, would love to experience a swimming pool

great views 2, very quiet location 3, plenty of parking on site 4, friendly & helpful staff 5, food order was very quick to my room and tasted

plenty of parking space, excellent breakfast, friendly staff, well equipped room and nice views.

views across golf course to the sea

reception staff were fantastic got us booked in fast & efficiently ,the bar was awesome as was the food all in all had a fantastic stay & the golf course was awesome the

not eat at hotel,breakfast was too early no wifi in our room i

parking is very easy

wifi was so slow as to be of no use

wifi didn't work very well in the rooms and the shower took forever to become lukewarm.

warm welcome on arrival, warm cosy bar area, staff friendly and helpful, good sized room with comfortable bed, beautiful surrounding

their annual close down the next day, the food we had was really good and enjoyed the fire in the bar area as well

excellent breakfast. set me up for the day. great location.

breakfast was lovely perfect location just off town centre quirky decor and comfy bed

early check in staff were extremely helpful

not a very big car park but there was plenty of parking available on the road.

detail with the decor throughout the hotel including the shared areas and outside, a lovely cosy bar with a good range of drinks on offer, mostly outstandingly helpful and friendly staff, lovely

no wifi... perhaps it doesn't reach all parts of the hotel

the spa hotel is an absolute gem and we will definitely be returning

it was a bank holiday and they did seem short staffed in bar and restaurant, we had to wait for cups at breakfast , no big deal really but a few guests were

we ordered room service on the night which was quick to arrive and the food was amazing

spa hotel is in a prime location, lovely big rooms and plenty of storage space

wifi not secure

wifi signal quite poor.

all really good, nice room, bar and location.

the wifi was slow and poor, and the water flow from the shower was very poor.

the wifi isn't the best but i just used my data and that was

the bar area was nice and we had a very enjoyable bar meal

more parking .and our friends got extra large bed we got double.!!!

food excellent only had a bar meal but was fabulous

have appreciated a different menu when eating in the bar or lounges, it was the same menu as the restaurant

we also had a bar meal one evening which was

location, clean room, easy check in with very friendly bar man

always really friendly staff, nice cosy bar area for a few drinks

just little noisy but was above a bar on a high street

a beautiful quiet location, amazing bar staff and the restaurant food was well price

bar could have been open longer and it could have served breakfast but this is all i would

comprehensive breakfast and enticing dinner menu cooked and served faultlessly

amazing hotel, very friendly staff and fabulous breakfast

wasn't really any information in the room regarding breakfast times or room service/menu although the lady at reception is more than helpful if you gave any questions

to whitby town , the history of property, it was very beautiful, loved the bar area and dining

was fab had everything we could ask for and also we were allowed to take food and drink from the bar area to our room, the terrace was loverly to sit out on in the evening just listening to nature

well stocked bar, great bar meals and a superb english breakfast

gardens surrounding it on arrival there was a warm reception from the hotelier, with help on parking and a tour of the recently refitted and modernised hotel

parking was possible outside the hotel

owners very attentive, there if needed, car parking close which was bonus

into whitby at a cost of about 8 each way which is reasonable when you look at the price of parking in whitby

a golf buggy transfer is available at all times, which would certainly be useful in inclement weather

love the golf buggy trips to and from the beach house hotel to the main hotel, all part of the experience

great and friendly staff, and rooms, pool and food were excellent

we got lifts up to the hotel in the golf buggy which was great fun

go past whitby golf club and access is on your left

beds comfortable and had tv in room too and wifi available

the tv did struggle with wifi signal occasionally but not enough to make the program unwatchable

room, awkward shaped bathroom, fitness suite was smaller and less obulant than described and had kids swimming lessons taking pace, all for a very expensive price

we enjoyed a few drinks in the bar, and the bar staff were very helpful and friendly

the staff were very friendly and accommodated our early check in

no gripes about the hotel itself, although parking is restricted, hemmed in by small buildings

the bar was lovely too with views of the sea

wifi not available in my room 24 television was difficult to fathom

breakfast was excellent and hearty. staff were cheerful, polite and efficient.

fully stocked bar and food menu

one of the best hotel car parking facilities i have been to

the wifi also didn't work in room 1

did not use the restaurant. the wifi did not work in our room

wifi password at teh ready in room

wifi poor. resturant expensive for what it was but still ok.

it's only just over a mile to walk into whitby so parking there was useful

the restaurant and bar staff were vey efficient and friendly the food was delicious

breakfast was wonderful

setting just outside the town centre of whitby, with the option of all day free parking

lovely building with character. had a bar or quiet lounge to choose to drink

wifi a little sporadic but not an issue as it's accessible in the cosy communal snug area

wifi kept dropping out, but apart from that small issue, everything else was excellent

needs wifi in rooms

wifi is a bit slow

tv reception was tentative, particularly bbc and wifi didn't work in our room.

the bar was comfortable and nice to have a drink before evening meal

excellent attentive staff. good breakfast and dinner

the bar is an excellent addition

we had an evening meal which was lovely along with an amazing breakfast

only 'quirk' was had to resort to going downstairs re wifi to reception area- spoke with staff- seems boosters should have worked in bedrooms

check in and breakfast couldn't find the wifi password anywhere and no reply to messages not many staff at all not 24 hrs

early check in was very much appreciated

wifi wasn't the strongest

very helpful staff - accommodated early check in

free wifi, the bed was comfortable and the room was clean

wifi only allowed access to facebook and twitter so really did not serve the purpose i

fantastic breakfast

excellent large bar within the facility, good food

excellent breakfast with toast, tea, coffee, yoghurt, cereals, etc on top of a cooked breakfast,

always quick and easy check in, staff from reception, night porters, bar staff, chefs right through to house keeping always really friendly and willing to go the extra

liked the way the bar person welcomed us on arrival and helped us with our luggage to reception

great continental breakfast

great location, very clean and good facilities. great breakfast included.

everything was great, just a bit noise from the bar later on, but it was goth weekend.

breakfast was very good and staff were attentive and

bed was ok, room was ok. wifi was ok. meal in resturant was good but a bit pricey i thought.

new decor in bar and restaurant is quirky and fun

the new bar was wonderful, we had a few ales before we sat down at the restaurant

property is in the process of being renovated and looks fantastic the badger bar is pure class and the food is top

the bar area and restaurant has been decorated to a very high spec and feels in keeping with the age of

wifi was sketchy - apparently this is a problem everywhere on the east cliff, not just this hotel

staff were friendly and moved us at breakfast away from some couple with irritating dogs

wifi a bit unreliable but ok

free bread and extra bacon to compensate, so there just needs to be some consistency in the kitchen really

the residents lounge- its quieter than the bar area

wifi poor, a few cobwebs,

greeting by the main man in the bar who could not do more to help

unable to get any help to get wifi or tv.staff quite unfriendly and unhelpful

excellent and a very good menu there was off road parking the whole off the staff and host's were so polite and friendly you were not far from

coffee in the sunshine breakfast was great staff really lovely and helpful local customers in the bar were very friendly we

d parking)

location

clean comfy room. buffet style breakfast, onsite parking and free wifi. good value for money.

very modern well equipped room. good bar and public areas and wifi worked well in the room !

very relaxed with car parking whilst i visited james cook hospital

deposit he goes to room took pictures just for wet towels and bed sheets and telling me the about laundry out of shift so thy don t refresh the room which was so shameful really very bad

we have been to whitby which was great day out with kids

staff were helpful and friendly, the food was excellent and the room was very nice, and the gym was very good

the breakfast and food at the pub attached was absolutely delicious and again the staff (especially

room service , reception service and restaurant service were all attentive and efficient .

great location, good pool and gym, great beds and lovely breakfast

spur of the moment so didn't use spa nor gym

no room service on a weekend grandson cut himself twice in pool

clean. modern. friendly. spa, pool, gym sauna. generous beds. great views.

beds are really comfy, rooms are a good size, the free wifi is great as i was able to do a zoom meeting with no issues from the room

great location and value for money. breakfast was great too.

only negative was bar prices.

quiet, late check out time, staff were lovely and looked after our bicycles

room was lovely, staff were friendly and breakfast was good

staff were very accommodating, allowing us early check in and having great advice on the local area

breakfast was really good nothing too much trouble, the owners were friendly and couldn't have been

lovely family run business, bar area was welcoming, rooms were very clean and modern and breakfast was very good

breakfast was good, staff very friendly and helpful, will go again

really good food stocked bar and comfy rooms

breakfast- good selection and cooked to perfection

black pudding missing on day 1; quite slow service and toast missing from room service breakfast on day 3

pool was not clear and a lot of bugs on the surface looks like it needed skimming or the filter was

not replenished at the tea and coffee station in our room during turn down service and the bar snacks

pool and spa very good

friendly staff, spa area is lovely and relaxing

onsite, large room

room wifi was strong

com had told us breakfast would be extra to our price quoted

room with nice view (though kids who were also travelling were in the back)

it was snowing on the afternoon that we arrived it was lovely to sit by the open fire in the bar area

lovely outbuildings and car parking

comfy, welcoming bar & dining room

there are different bar areas to sit in all with roaring fires

excellent breakfast perfect location

the snug bar with the real fire

check in , free car parking

location is perfect, the black swan is gorgeous and staff were lovely, the bar and restaurant are just perfect for relaxing, good range of food and drinks, room was gorgeous

enjoyed the breakfast and the bar area

breakfast was very tasty and plentiful and the location was brilliant plus the added bonus of a parking space

the hotel lounge and bar area was very stylish,it was obvious that a lot of thought had gone into it's design

clean covid safe staff on hand nothing too much trouble ,ample parking luvly garden to enjoy will highly

very friendly & helpful load of parking spaces close to steam train station

the restaurant was busy at the time and room service was provided quickly and efficiently

nice garden which was enjoyed by the kids

we liked the bar and the bar sandwiches

views of the sea front, free parking and the staff are absolutely amazing

poor wifi strength in room 17.

great location in a superb location for golf!

nice bar and building with big

to receive a parking ticket more than a month after our stay, despite following all of the instructions supplied

nothing - wish we’d been able to stay longer to enjoy the bar area and restaurant

the staff were very friendly, no problem getting a drink in the bar

friendly staff...reasonable bar prices...comfy bed big room.

needs more life in the bar etc there’s so much potential for the hotel

i would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to hold an event or even for your wedding

everything was clearly explained to us about checking out and breakfast in the morning

had hoped to dine and sit at the bar without going out

the hotel bar had good local bitter

breakfast was lovely and after 2 days they knew what i liked

breakfast was so nice very helpful staff.would come back again next time i stay in hartlepool

great parking

clean, well maintained, good location, bed comfortable, friendly staff, good parking.

polite staff, good food and ample parking

beds squeaked glasses and cutlery were dirty no wifi, in room or bar bar closed early the breakfast was shocking - 6

not very good either in the room or bar area, no duvet cover on the duvet, no plugs in either the bath or

were very friendly, room was clean bed was very comfy, wifi signal was very good, the beer battered haddock was delicious, and breakfast was very nice too

the wifi was poor and we weren't keen on the music in the restaurant!

poor wifi

the grounds of the hotel superb and would recommend for a fabulous wedding location, with free parking to the rear

friendly and spotless clean, plenty parking, pub food delicious.

excellent sunday lunch and great breakfast

breakfast was pre-orderedbut huge choice and perfectly cooked

lovely place with an excellent breakfast

good location, friendly welcome and great breakfast!

staff were very accommodating, we had breakfast was include with our room price, but we were having to leave before breakfast was serve,

great location for us and food and bar

the location was excellent, as were the staff. the bar was cosy and welcoming.

lovingly restored and decorated, with spacious, well equipped rooms; a fantastic restaurant and bar with extremely friendly and helpful staff

great food at a good price and fabulous breakfast

amazing breakfasts and outstanding sunday lunch…

and peaceful set in a countryside setting a 10 minute drive into hartlepool also the excellent breakfast we chose the full english which does set you up nicely for the day if you want value for

have breakfast

clean throughout, super friendly hosts giving a wide choice of breakfast all of which was excellent

the two hosts were excellent in putting on a brilliant breakfast at a different time than normal

ship inn's location/accommodation/gardens and breakfast was excellent, couldn't ask for nicer,such welcoming hosts my wife and i felt like we