indoor pool was very cold n the hot tub was only lukewarm

was an open/used bar of soap by the sink (the one in the bathroom was new in package) and there was an open/used

cafe on site was well priced and food and bar were great

we asked for 30 minutes extension for check out, staff gave us 1 more hour late check out until noontime

comfy bed. love the pool area, hot tub. convenient, friendly staff. late check out availability!

the breakfast was great, had some eggs and waffles and biscuits and gravy

basically everything very clean hotel nice pool area and entertainment entrance was nice also

the breakfast was excellent, please try the waffles

under remodel and no indoor pool available. which is why we picked that place.

in and was there 20 minutes and wasn’t informed that the pool was closed at time of check in

very limited options for food

the view was nice of the hills/nature in the rear of hotel, good space, free parking

parking was bad, had to walk about 1/4 mile to get to the motel

walk to the casino is too long for us old people and to rent a scooter you had to walk a block into the hallway

loved the hot tub, very nice room with a good view. attached to the casino

room was very clean but the breakfast was just a continental breakfast.

their coffee in the breakfast room is horrible. i mean really bad.

big john is super friendly and professional, makes you feel welcome as a guest, breakfast could be better but white castle is litterly 150 feet away

staff is awesome liked breakfast

nice room and nice pool.

i enjoyed the hot breakfast and heated indoor pool.

breakfast was minimal

breakfast was wonderful

the breakfast was fresh and hot

the breakfast is good and hot

hot tub was hot and pool was clean

the pool was clean and warm

pool was closed but that was okay for us

excellent hot breakfast

clean, breakfast bar, the price was fair

pool was old, coffee was yukky

we loved the pool!

3- after 4 no laundry, can not request wash rags, towels

pool was good

need more on breakfast bar. need some proteins like eggs and sausage

breakfast was not entirely great

pictures showed an indoor pool which they did not have.

pool was closed which stunk because we were there for baseball so we had hours to kill but they did

very friendly staff. nice room. they were able to agree with our request of late check out.

we did not eat breakfast here so cannot comment on it

the woman serving breakfast was so nice!

breakfast was awesome. the staff members seemed like family from the time we checked in.

front desk and morning breakfast staff super friendly and helpful.

great breakfast, indoor pool, steak house next door is fantastic, best comfy beds ever!

walked to dinner and breakfast

pool didn t seem as though it was maintained as the water had a odd color and water didn t

the pool was open and the staff was great.

should go until 10, pool was a little dirty

no towels at the pool

pool was not as clean as it could have been. water was not clear.

-the pool area was clean and average

breakfast, location, pool, day time staff was very helpful and polite.

great pool

friendly staff clean and a good breakfast

free breakfast and the indoor pool provided entertainment for my teens

sucks if a lot of kids want to go swimming at the same time

friendly staff, gym and pool nice

breakfast could have been a little better and had a few more options.

the pool is also small

the pool was a little bit dirty

hotel breakfast but the odd thing was they did not supply napkins at the breakfast bar which was very odd

the bar was not open during my stay due to lack of staffing.

the lemon water in the lobby in the evenings was a great touch and the on-site site bar was also welcoming

breakfast was great

use to have a bar set up, but no longer does with new owner

indoor pool and outdoor pool too small

very clean and comfortable room. we love the full kitchen!!!

the full kitchen in the room

we didn't use pool or gym

the pool should stay open to 11:00.

the room service was not done after first day

love a late check out and the breakfast is 7a-11a which is love because most end at

friendly staff and great breakfast!

loved the breakfast and location was great

great price, friendly staff

bathrooms were very small and the pool was closed

the swimming pool was not available.

staff were all very friendly. breakfast was great.

pet fee was pricey and pool being closed

convenient location, good breakfast selections, very clean and quiet.

laundry facilities are good

luv the big/spa tub helps relax

the only thing i can say good about this room was the spa tub.

on site laundry and 24 airport

i picked because it was near the airport and you had a shuttle to the airport

air was off when we got there so room was hot. pool area was dirty from the night before.

did not have breakfast there.

2 people could not fit well in the kitchen area at the same time

didn't have a decent breakfast

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

even though i didn’t eat any of it, the breakfast seemed good and fulfilling (my family ate it)

great breakfast and clean

airport shuttle was very helpful

i was a great property. i love the fact that it had an indoor pool.

had to pay an uber to transport my family to the hotel because they had no one to drive the shuttle to the airport to pick us up

tournaments and the hotel was full of teenage boys, that takes patience even when they are good kids

electricity wiring, no bedding even when asked we were told there wasn't any available so my kids had asleep on a bare mattress

breakfast was hot with plenty of variety

not get any sleep, was very noisy with several buses of high school kids banging on our doors

staff was nice. very clean. breakfast was great!

shuttle to airport super convenient

very clean, friendly staff and the courtesy shuttle was very great!

we like the location because it i'd close to the expo and offers shuttle to local locations

great breakfast selection esp

was spacious, clean, lots of amenities (full size toiletries, full kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental

breakfast was great, ac cooked the room wonderfully, the beds weren't very comfortable but still

and shuttle service was a bonus, they would take us in 3 mile radius of hotel which was nice

staff - desk, shuttle driver, etc

pool was really nice on such hot summer days

it also has a nice outdoor pool

were kids in the adjacent room making ruckus until 11:30 pm

free breakfast did not exist

they made us wake up our kids that were sleeping & move rooms

the shuttle took us to cracker barrel for lunch, we rested well throughout the day, dinner at the lobby bar was delicious, and the

crowne plaza bar rest open at 4

my favorite was the 24 hour gym and the breakfast bar was amazing as well

at the front desk when we were checking in and everyone else from there on was so nice about the kids coming out and getting snacks and things and charging it to the room so we didn't have to

they offered a shuttle as well

didnt get to use the pool. it was closed by the time we got in.

of people using the pool so due to the smallness of the area, we opted to not use the pool

pool was primarily dominated by kids and you had to get out every 15 minutes

location,convenient airport shuttle,amazing and friendly staff.

no pool but weren't there long enough

both with my kids and with out, the pantry has numerous options but to me lacks a staple item

free parking

the dinner provided by the location was so appreciated and delicious. breakfast was tasty

i liked the breakfast. the lobby is nice. the gym is a nice start.

excellent breakfast

the room was very nice and included a full kitchen

breakfast was pretty good

the shuttle service was quick

breakfast was only ok

delicious breakfast

was very reasonable for a king bed with a nice kitchenette that included a full size fridge

wish the pool was open but all good

, brand new hotel with a lovely pool patio area and gym

the breakfast was amazing

rooms are perfect size and very clean. the breakfast area was very helpful and professional.

towels were fresh, bathroom was plush, sofa was super comfy, the kitchen area was fully equipped with everything you’d need if you were staying longer than a few

kitchen is pretty big & has a large refrigerator, microwave, 2 burner stove and dishwasher

breakfast was good

heated swimming pool

we ate breakfast and one dinner at the restaurant and the food was delicious

beds were comfortable. had fun in the pool with the grand kids.

didn't have breakfast

towels were plentiful and room service came daily

location, breakfast, staff and fitness center

was good parking lot was a bit crowded but it wasn t a big deal and the tv has basic cable i wish it was

better breakfast.

very clean , good breakfast

i love the fact that even after we checked out, the hotel provided shuttle service to and from the theme

covid19 restaurant bar and pool was closed

the view was fabulous and the pool was perfect

they have a shuttle which was very much appreciated

we were a family of 4

and you have a shuttle

staff was very friendly and helpful. shuttle bus was great for the volleyball event and airport.

stay at hilton facilities and this one was close to the airport with a shuttle

staff location and shuttle service

location, awesome staff, shuttle

the pool was amazing, super clean rooms and awesome staff. would definitely stay here again.

super great place: clean, updated, nice & accommodating staff, good breakfast

i wish they had a fitness center.

laundry rooms

kitchenette was great

the breakfast was great

the spa tub can be cleaned a little better, check out at 11am instead of 12

there is a gym and laundry facilities

the kitchenette was nice and i'll keep this in mind for other trips of longer duration

they had a huge bathtubs with jacuzzi jets. lots of parking and a lovely pool.

breakfast was good for the price and included cereal, waffles, eggs, sausage, biscuits and gravy

breakfast was better previous times we stayed there.

, breakfast, and clean

clean room, comfortable bed, great breakfast. rish at the front desk was awesome

nice and clean. good breakfast.

was a convenient location that had the amenities i was looking for, free parking, fitness center, spacious room, refrigerator

clean hotel love the kitchen and free laundry room

i also like the laundry room

the night shift front desk staff had young lady come visit and she was parking in the first handicapped space next to the entrance

except parking availability was beyond expectations

pool was clean & water was warm

i was on the third floor near a stairway, so there was a constant stream of families and kids coming up the stairs from the swimming pool and making a lot of noise

my grandkids loved the pool and the hot tub was excellent

my kids enjoyed the pool

pool and hot tub

someone that tries to maintain somewhat of a fitness routine, even on travel, i absolutely have to have a fitness center at whatever hotel i

the service the breakfast very clean the location was excellent

fitness center was also closed

the facilities were very clean, bed was comfortable, the gym and pool stays open later, n the breakfast food was really good

very clean, comfortable beds & had a variety of breakfast foods

breakfast is bad..just cereal..coffee was good..

that corona virus pandemic was not going on so we could have ate breakfast.

breakfast could b better

no breakfast

breakfast was less than what i had been used to at the baymont across the hwy.

they had a lot of breakfast selections; i

the staff was accommodating and the breakfast adequate

breakfast, while not gourmet, was quite good

the breakfast was a full breakfast

limited breakfast options

took the shuttle to the hotel, walked, and took the shuttle back

i was a little disappointed that there was no complimentary coffee bar in the morning.

bby bar manager) spoiled us rotten with his attentive service

location, clean, wifi

room service breakfast (eggs, potatoes, bacon) could have been better. (+) the fresh towels and daily room service are a nice touch (+) room service was prompt and friendly (+)t wait to try the room service on our next visit (+)beautiful hotel not fully operational because of the pandemic. had to use room service. (+) service was excellent, from valet parking to check in to dine-in brunch to room service late dinner (-) maybe thats not a thing these days to get room service (+) after all fees and $18 room service $24 per night parking (-) they gave us coupons for a few free drinks and room service breakfast (+)check in, valet assistance, restaurants staff, and the ladies for my room services.

supposed to have a laundry center but it was non-existent yet it was in the room info

pool was very nice

the breakfast was great! the staff were very courteous! the christmas decorations were lovely!

pool was closed and i couldn't use the gym. but it's because of covid.

booked the hotel for the airport shuttle, however once i arrived at the airport & needed the shuttle, i called the hotel to inquire

we even had an delay the next day with our business in town and they allowed a late check out

comfortable rooms, liked the pull out couch for our kids!

this hotel, restaurant and bar certainly delivered

roof top bar was excellent food was very good

the rooftop bar was great, and the food up there was way beyond what we expected

room with mini fridge, microwave, tv, laundry area, clean. reception was great. staff was great.

shuttle available at airport when we arrived

too many hidden fees!! the wifi is not free and vaket parking is $30 a night.

wifi a little slow

i didn t like that the resturant and bar wasn t open until later.

i like the bar in the hotel

room service did not arrive on the first day

the bar was a little under stocked.

we were able to meet with larry johnson and he took my kids and myself around and showed us the oak room and explained a little history about who has came

room was clean, friendly staff, loved the late night room service!!

clean and had good facilities (decent gym, laundry and fresh cold water bubblers)

the front desk clerk, bar tender and cook/ jack of all trades were also equally good and were nothing but helpful and we

downstairs bar only had a few selections

that bar and breakfast were not available

there was no room service but the staff was wonderful in the facility

clean, and comfortable. nice breakfast

my kids would've enjoyed cereal

staff, laundry not available because of broken machines

the screaming kids whose parents did not know how to say stop.

have scrambled eggs. need a pool for the kids.

overpriced. nothing for kids. 100.00 a hour to bowl is absurd. food choices not that great.

great for families with younger kids

library bar was really nice and joe the bartender was awesome

od) charges that we did not order

bed, room service, style, music.

pool is small.

loved the kitchen area, i have food allergies and i was able to cook my meals in my room

very comfortable rooms with kitchenette, on top of nice breakfast provided in the ams.

cleanliness, staff, breakfast

kids enjoyed the pull out bed

children was in the pool late at the pool closed at 10pm

there was a middle school beta event going on and all the hotels were overrun with middle school kids

is so upgraded, including the gym

a vending machine in the gym for water?!

24 hour gym access

there is a bar and a starbucks inside the hotel which was nice

kids enjoyed the indoor pool

a hotel this large and priced at this rate should definitely offer room service

the breakfast buffet at the restaurant was pricey, and because of covid they do not have room service

free wifi inaccessible unsatisfying breakfast as no hot chocolate for kids....its unacceptable

great rooms, enjoyable bar and restaurant, very helpful staff

we ended up wondering around the hotel trying to find the gym and spa area because we weren't told where it was

like a swimming pool and extensive workout gym facilities, but the ambiance and food make this my first choice in louisville

no restaurant and no room service. no explanation as to why it was closed.

onsite restaurant and bar were excellent

a lot of kids

big rooms very nice place to stay very polite employees !!!!! good breakfast!!!!!

wasn t able to swim d/t kids throwing football around

room service works perhaps every other day, definitelly not daily

good location breakfast was average

$19 parking yikes! & very small cold pool for kids.

pool could have been warmer!!

clean, extremely friendly and great breakfast.

location and the breakfast

ich we didn t get to try)

breakfast was great

they have a cash bar in the lobby

was alot of people mainly kids running up and down the hallways who where quiet noisy, but that really wasn't the hotel's

super friendly staff, great breakfast, good location.

the bed was very hard and the cable on had 1 stations for kids. not alot of choices

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos of it were lovely

breakfast made to order clean pool the kids enjoyed

craving a coffee, and their starbucks bar was not open contrary to the sign s hours of operations

well kept pool with great hours

the pool needs to be a few degrees warmer

not all hotel pools and restaurants are closed

pool is small but that is not unexpected for this area.

room pool location.

comfy bed, clean room and “rare for this neighborhood” pool area with nice lounge chairs

one handle bar in the bathroom came off

the bar area and pool looked great, but didn't have a chance to actually use either so i can't really

love the location to downtown and the gym was the best i ve ever seen in a hotel.

wifi was spotty

room size so it was super roomy for my family of 5, i'm guessing because it was summer and the pool was closed for repairs

great gym

so if you want room service or just call front desk you couldn't

cleanliness, staff and best hotel breakfast by far!

breakfast was great too

staff was beyond amazing! they also had the best breakfast i have ever had at a hotel.

pool was out of order

location, also rv parking of our traveling friends was ok.

night and there was obviously a lot of people in town so you would think you would staff the bar and restaurant appropriately

has a nice lobby area to hangout in with bar and snack area

fitness facility, water cooler didn't work very well (water started to flow then came out as a

laundry facilities are downstairs with a great-looking fitness area

liked the late check out time compared to other hotels

the room the pool and the restaurant ud83dude0d

location, restaurants on site , nice gym

i used the pool and gym

staff, rooms, bar and restaurant on site

pool a little cold

once in the bar and once in the dining area with a reservation

the restaurant and bar downstairs were outstanding

we loved the decor, the bar area and drinks, and the beautiful quiet room!

room service was a little slow i called and order extra towels it took over an hour and a half to

room service was quick

perfect location for what we needed, bar onsite & amazing tacos!

great to come back to moxy bar and enjoy the fireplace and a night cap

great location. cool bar with games. good gym that’s 24/7.

checking in at the bar was a little strange

room, atmosphere/vibe, music, staff, cost$, cleanliness, fitness gym were all a 10+

it sounded as if a jungle gym had been installed

no towels or coins for the laundry services on site

easy to find. several food choices in area. late check out time was helpful, breakfast was good.

very clean, impeccably maintained, well-designed rooms, pleasant toiletries, a gym with free weights, decent size heated pool

the breakfast had good variety and i loved that it had a laundry room

the stay, there was a group of kids staying and because of that, the pool and hot tub were closed, kids ran the halls all night

bed was super comfortable and kitchen was a nice feature

all the amenities, and the fact that it had a whole kitchen

liked the room size, kitchen area and beds were comfy

privacy and flexibility, kitchen access, gym

the roof top bar / restaurant was phenomenal

gym was clean and well equipped

the rooftop bar and patio was very nice

the rooftop bar was very nice - although no one was up there but us

of the guy who checked me in, i believe his name was jayden, and the guy working at the breakfast bar the next morning