indoor pool was very cold n the hot tub was only lukewarm

was an open/used bar of soap by the sink (the one in the bathroom was new in package) and there was an open/used

cafe on site was well priced and food and bar were great

we asked for 30 minutes extension for check out, staff gave us 1 more hour late check out until noontime

comfy bed. love the pool area, hot tub. convenient, friendly staff. late check out availability!

the breakfast was great, had some eggs and waffles and biscuits and gravy

basically everything very clean hotel nice pool area and entertainment entrance was nice also

the breakfast was excellent, please try the waffles

under remodel and no indoor pool available. which is why we picked that place.

in and was there 20 minutes and wasn’t informed that the pool was closed at time of check in

location was convenient to gymnastics meet we were attending

the hotel was very clean and the staff was very nice and helpful. the breakfast was excellent!

they were all friendly and they did our laundry when we fell asleep, they were all friendly and

walked to dinner and breakfast

breakfast was awesome. the staff members seemed like family from the time we checked in.

full breakfast an the teens loved the pool and fitness center

late night hours of fitness center allowing children inside making all kinds of noise at night.

free breakfast and the indoor pool provided entertainment for my teens

full breakfast an the teens loved the pool and fitness center

free breakfast and the indoor pool provided entertainment for my teens

parking was bad, had to walk about 1/4 mile to get to the motel

convenience of casino and room service was great.

free parking was a plus

the coffee/sandwich bar was not adequate

nothing ever open except for small limited grill and main bar in casino has never been opened when we've been there

hotel had excellent facilities (basic gym and pool), a lot of restaurants around

very clean, impeccably maintained, well-designed rooms, pleasant toiletries, a gym with free weights, decent size heated pool

very clean place with great breakfast!

didn't work, pool and gym open but you couldn't sit down for breakfast you had to get a to go bag or container

the breakfast had good variety and i loved that it had a laundry room

we used the pool and the temp was good it was warmed so it wasn’t freezing when you jumped in

only thing i did not like was the pool area was very cold so when the kids got out of the pool they were very cold

all the staff were very nice! the breakfast is amazing! this hotel is beautiful, new and clean!

the patio, the people, the pool

the breakfast was exceptional and it was perfect for our 2 little dogs

it’s clean and new the pool is great

lovely layout. great breakfast. wonderful staff

staff, hotel is clean,rooms spacious , pool and patio area clean

location great. didn't eat breakfast

the staff were very helpful. the hot breakfast was good!

complimentary breakfast provided nice selection & enough table space

complimentary breakfast was very good and everything we expected

pool water too cold & too warm in entire place

and the lady at the breakfast bar was excellent as well

as the 2 different ones that i stayed in on this trip were very clean and comfortable with great breakfasts

great price, great location, cleanliness, breakfast included, great costumer service

accommodated late check out

nice breakfast bar

breakfast cutoff time was 9 am which was a little

good breakfast variety.

right off freeway but rooms still quiet. no extra pet fee

loved the atrium and had a nice gym with lots of free weights

very clean. unique place to stay. kids loved the pool.

the breakfast was amazing

the pool

the breakfast and pool were closed during this time, which is pretty disappointing for a hotel stay but it was

there wasn’t a hot tub at the pool which there was one in the picture when advertising for it and i thought i had booked a

was disappointed that the pool was closed but we can blame covid for that

everything was great. tv awesome breakfast as well beyond our expectations:)

the breakfast was one of the best offered by a hotel. i enjoyed the oatmeal very much.

pool wasn’t open, but was able to use hotel acroythe street

they allowed us to do both early check in and late check out which was very much appreciated

room was spacious, mattress comfortable, breakfast was good

we had a late check out and was trying to come in to clean

i love the option of late check out that was very accommodating to my travel

pool area was nice also i was able to book a double bed with a sofa room.

clean. great staff. awesome breakfast '

i wanted a place with a pool

location by interstate..restaurants close by. breakfast was great

was great except the breakfast was less than acceptable,, the biscuits were hard and cold,, the coffee tasted like

the pool was open but very chilly

pool was too small and surrounding very uncomfortable

the pool was ice cold

staff are very friendly. the lobby and gym are clean and very nice!

it costs more but is a generic bar next to better food you have to buy

they had a pool which was the main reason i picked this

also enjoy the hot complementary breakfast

breakfast was also

pool was excellent for the kids

i was glad the pool was open and they had a hot tub also. the breakfast was great

i like it had a pool and bar but pool closes to early for those arriving late.

to have a bar tender there so you could actually use the bar

loved the continental breakfast

great breakfast over all just a great place to stay and i will absolutely stay again

there is also a bar set up in the evening hours

great price, friendly staff

loved the breakfast and location was great

clean, great breakfast, staff friendly and helpful.

the breakfast was excellent

we liked having a shuttle to the airport and the breakfast options!

new buidling with very spacious room. grandkids liked the pool.

it’s only an oven short of a full kitchen

clean fresh beds, stocked towels and excellent kitchen appliances and supplies

very clean and comfortable room. we love the full kitchen!!!

the full kitchen in the room

convenient location, good breakfast selections, very clean and quiet.

breakfast was on point. cline and friendly staff.

pet fee was pricey and pool being closed

i usually use stairs instead of the elevator but the only stairs went to the pool.

late check out was very helpful

the treadmills in the fitness center were in bad shape

pool was ok

room was very clean and they allowed a very early check in

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

the laundry was out of service, which sucks, so i had yo bring back all my dirty clothes

the breakfast was good and well stocked

didn't have a decent breakfast

2 people could not fit well in the kitchen area at the same time

otherwise, the room was great, loved the kitchen/dining area

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

i was a great property. i love the fact that it had an indoor pool.

food breakfast and gym and pool

i used the free shuttle to the nearby airport

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

comfortable room and early 0430 airport shuttle a great service.

i loved the big walk-in showers and the hot breakfast.

pool my granddaughter cut her foot on the bottom of the pool and one of the group of kids that was with us their studd was taking oit of their room while we where gone

electricity wiring, no bedding even when asked we were told there wasn't any available so my kids had asleep on a bare mattress

clean, quiet and peaceful. wonderful service. breakfast very exquisite.

excellent service, facilities and decent breakfast.

i went to front desk to get pool towels (none were provided on the outside shelves), it was right at pool closing time and the

to date furniture, clean room upon arrival, breakfast was good, and they provided a fitness

the breakfast was good.

kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental breakfast was delicious, plenty of charging plugs and

was spacious, clean, lots of amenities (full size toiletries, full kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental

staff - desk, shuttle driver, etc

sunny outdoor pool area and plenty of coffee available

pool was really nice on such hot summer days

close to airport. nice rooms, clean, nice fitness center

i can't think of anything that we didn't like except there was no hot tub and swimming pool only outside but that wasn't that big of deal but i could see where people wouldn't like that

pool was extremely small, but we were with a bunch of kids

25 and the little bistro stops serving food at 10 am making it hard for my kids to get moving early enough to get breakfast and there are zero options besides the little

and last thing, the shuttle bus was very very convenient and the drivers very friendly and accommodating

it because i was just involved in a domestic abuse and needed somewhere to go with me and my two kids to stay for the night

the outside lounge area just outside the pool

24 hours shuttle service on demand. it was clean very nice hotel.

the breakfast was amazing and the room/suit was very comfortable!

always the breakfast is what i want

they offered a shuttle as well

my favorite was the 24 hour gym and the breakfast bar was amazing as well

the dinner provided by the location was so appreciated and delicious. breakfast was tasty

the hotel rooms added kitchenette is a big plus as well as the laundry room.

clean property, big rooms with full kitchen

garbage can could be larger in the kitchen area.

beautiful suite, great breakfast and friendly staff.

there was a good selection of breakfast foods

i wish the pool was heated. it was cold.

rooms were great! lots of space and liked the kitchenette.

delicious breakfast

great pool and outdoor areas

very well lit, but it was hard to find a comfortable position to use the computer without glare * breakfast was really good on the last day of our stay - please have scrambled eggs every day (if

, brand new hotel with a lovely pool patio area and gym

lots of space, kitchen area had everything we needed and more, bathroom area was well thought out and room was

kitchen is pretty big & has a large refrigerator, microwave, 2 burner stove and dishwasher

loved the kitchen amenities

no free breakfast

the crown bar was closed.

there aren t mini fridges in the standard rooms which when traveling with kids is harder.

location, cleanliness, staff and shuttle.

location,convenient airport shuttle,amazing and friendly staff.

staff was very nice. shuttle to kentucky kingdom was great.

were shuttled to and from the fair/expo center which was very helpful so we did not have to pay for

water too cool in pool

the room, the breakfast, the pool, and the staff

the pool for the kids was great

small parking lot. they are currently in the middle of remodeling.

liked the parking, the room was a comfortable and clean

better breakfast.

wish breakfast was served...but i understand due to covid-19

having flavored creamer for coffee for that reason we didn t eat breakfast we went else where

beds were comfortable and clean. free parking

i love the fact that even after we checked out, the hotel provided shuttle service to and from the theme

desk personnel up on arrival very accommodating; dining room staff very cordial and shuttle service drivers were helpful and

the pool was nice and big for the kids and other guest

clean, inviting pool

and you have a shuttle

they had a shuttle take us there

staff was very friendly and helpful. shuttle bus was great for the volleyball event and airport.

both of our airport shuttle bus drivers were kind and prompt. we appreciated them.

location, awesome staff, shuttle

i was counting on using the fitness equipment

only thing i can think of is maybe the size of the fitness room or pool was disappointing

fridge, microwave, and kitchenette style was awesome

the pool was an amazing addition and i enjoyed breakfast in the mornings. ud83dude0a

rooms were nice and loved the kitchenette!

breakfast.. spa tub and staff

the breakfast was great

where to eat, the staff was wonderful and easy to talk to, rooms were clean and each room had a spa

very relaxing… appreciated having the kitchenette… very quiet… clean

breakfast was awesome so was the price we enjoyed the spa tub

was very friendly and our room was spacious with a stocked kitchen

i also like the laundry room

laundry and gym has a faulty card reader

parking for front entrance, rear entrance has a faulty card reader

nice kitchen area

location, clean, wifi

free shuttle to & from the airport was a plus

huge bourbon bar and knowledgeable bartenders

between the front desk and the bell desk could have been better regarding shuttle if available around the city

room service breakfast (eggs, potatoes, bacon) could have been better. (+) the fresh towels and daily room service are a nice touch (+) room service was prompt and friendly (+)t wait to try the room service on our next visit (+)beautiful hotel not fully operational because of the pandemic. had to use room service. (+) service was excellent, from valet parking to check in to dine-in brunch to room service late dinner (-) maybe thats not a thing these days to get room service (+) after all fees and $18 room service $24 per night parking (-) they gave us coupons for a few free drinks and room service breakfast (+)check in, valet assistance, restaurants staff, and the ladies for my room services.

guest laundry also a bonus

the rooftop bar was great, and the food up there was way beyond what we expected

rooftop bar was great

we even had an delay the next day with our business in town and they allowed a late check out

great location. easy walking to downtown, free ev charging.

shuttle available from or to the airport, poor breakfast is only ham sandwich which i dona

spouse and i ordered room service for dinner

wifi a little slow

only real complaint was the pool

wifi was bad and confusing

the seelbach bar has delicious food and a wide selection of bourbon and alcoholic beverages

wish that room service had been available

location was ideal, the staff was exceptional and the bar was very good, the hotel tradition and lore makes it an event in itself

we tried to order room service for breakfast and they lost our order then we had to wait almost 45 minutes for valet

the bar was a little under stocked.

guest laundry and gym

my kids would've enjoyed cereal

breakfast was very good

the floor was so dirty it turned my kids feet black within 20 minutes

the screaming kids whose parents did not know how to say stop.

the front desk clerk, bar tender and cook/ jack of all trades were also equally good and were nothing but helpful and we

it was centrally located. the restaurant and a bar was within the facility.

love having the restaurant and bar onsite

there was no room service but the staff was wonderful in the facility

the location was perfect. staff was nice. food and bar on site

the indoor pool was an added bonus we used each day of our stay

everything was excellent. great room. great breakfast.

the bed was comfortable and the little kitchen was great since we bought a few groceries

cleanliness, staff, breakfast

the evening receptionist was on her phone in a lobby chair as a 20+ kids pool party was happening with little to no supervision

be careful with young kids as some of the art is provocative.

and right next to the room was the gym that's open 24 hours so i hurt people in there working out

was no room service and the phone in my room didn t work

our kids particularly liked the interactive exhibit by the elevators

great staff! fabulous rooms, breakfast, artwork. so much fun!!!

the gym was also well appointed

the pool, restaurants and shops!

i live here and stayed the night as a night to get away from the kids

the market place is great and the gym had everything i needed to get a good workout in

as muchnas i paid i would think room service would run 24/7 but it stops at 2am

pool is still closed to covid but the gym is open, which was a bummer

the pool was clean and had plenty of towels

the bar and sway restaurant were wonderful! good central location.

location, and the gym

there was a middle school beta event going on and all the hotels were overrun with middle school kids

had a roll away bed (that literally was almost the size of a full and was so comfortable for my kids it fit 3 of them

had a roll away bed

i requested and received a late check out for an extra hour

am lifetime gold and paid over $200

no room service still

pool was closed and i couldn't use the gym. but it's because of covid.

the breakfast was wonderful, much more than i usually get at a hotel

did not have tine for the included breakfast as they were not

breakfast would have been great if they opened for the earlier flights.

were running throughout the hotel after 11 pm, screaming and stomping, and essentially using the fitness room as their play area

had no issues or concerns the entire time i was there with my wife and 3 kids

also the free and full breakfast was great and all my kids loved it

no 24 pool access

also the free and full breakfast was great and all my kids loved it

pool was main reason we chose this hotel and the people allowing their kids to scream in there made it where we couldn’t even stay in there long (not hotel fault

nice pool area,also a nice area for outside sitting

the very important thing is the laundry option

pool was open

indoor pool

only thing is i thought the pool was heated, but it isn't

nice to be able to visit the bar in the hotel

the interior and design were very modern, with comfortable seating and a pleasant bar for entertainment

staff was nice and breakfast bar was good.

billy the bar tender was great . :he suggested several restaurants around that were excellent.

families were there for a soccer event -- the kids were out of control, but that is not the hotels fault -- just expressing our condolences for

pool was closed, hot tub was closed even though i called ahead and specifically chose this hotel

hotel itself was absolutely beautiful, and though i was a little unwell and couldn't go to the pool, the photos of it were lovely

everything! absolutely the nicest hotel i ve ever been in and the pool area was spectacular!

found again - very shoddy especially as it was made out to be my fault hotel was full of loud kids

found again - very shoddy especially as it was made out to be my fault hotel was full of loud kids (some kid of residential camp/project

no breakfast do too cov 19. the staff was very nice.

well kept pool with great hours

the pool needs to be a few degrees warmer

wifi, gym, parking - there was no water in the room

only limited cable they should upgrade to smart tvs that allows guest to log on to their accounts wifi was also extremely slow and the lamp on desk was connected but not turning

room size so it was super roomy for my family of 5, i'm guessing because it was summer and the pool was closed for repairs

the pool was a bit dirty with the bugs

no live song birds in the atrium and bar no longer had live swimming fish

laundry facilities are downstairs with a great-looking fitness area

liked the late check out time compared to other hotels

laundry facilities are downstairs with a great-looking fitness area

however, hotel’s bar was the part of the stay

has a nice lobby area to hangout in with bar and snack area

location , room, restaurant was amazing .. room service, the location

music that meets you at the curb to the energy and cool city vibes spilling over from the bar and restaurant and the smell of bourbon wood burning steaks

the bar area and the rooms

room service was quick

the room double sinks, seperate shower and head, nice view, well appointed, staff very nice, bar and restaurant the toast of the city

love the gym

restaurant was bar style

i used the pool and gym

pool a little cold

pool, showers, room size, coffee maker, gym

the bar in the lobby is very cool and we were lucky to have it to ourselves

the hotel has a small (modest) gym

great location. cool bar with games. good gym that’s 24/7.

checking in at the bar was a little strange

the hotel itself had a nice bar, taco restaurant, and nice gym

the wifi worked very well

they staff was very nice and the hot tub and pool was lovely we really enjoyed ourselves

loved being able to do a load of laundry

like the whole r room the bed was very comfortable the pool was nice and the fitness center was good to the tv was good to everybody slept

bed and pillows, nice staff, great location, easy to park, great for dogs and business, great pool, great breakfast offering

one handle bar in the bathroom came off

the bar area and pool looked great, but didn't have a chance to actually use either so i can't really

bathrooms are great but with no grab bar in bath/shower i felt unsafe

i took advantage of the pool, coffee service and bar

comfy bed, clean room and “rare for this neighborhood” pool area with nice lounge chairs

the breakfast had a good selection - the kids loved the waffles

loved the full kitchen that was available, along with plates, cups and utensils

especially if you have kids there was hardly anything to tempt them

the kitchenette was cute

well, if breakfast could be served till 11 am, this would have been awesome!

the gym was great too

the roof top bar / restaurant was phenomenal

the rooftop bar was very nice - although no one was up there but us

coffee in the lobby would be nice if you come in after bar area is closed

of the guy who checked me in, i believe his name was jayden, and the guy working at the breakfast bar the next morning

the rooftop bar was also picture perfect

everyone from the valet, front desk, coffee shop, to the rooftop bar is so friendly, kind, and welcoming

thought the bar staff was in a bit of a hurry to close up and were a bit snooty

loved the room and the bar on the 6th floor with a nice view

we finished the night upstairs at bar genevieve talking with others about everyone's distillery tours, super fun

breakfast, bar and workout facility was very good.

bar was incredible

it’s right across the street from a 3 am bar and it was very noisy and woke me up.

early check in as well as late check out

gym facilities well equipped and well maintained