excellent location. nice pool area and lobby.

breakfast at restaurant was excellent

only thing that i wasnt a big fan was with that the hot and ready breakfast is not included and the pillows got flat pretty quick

not partake of the breakfast

and ofcourse it was different as bar and restaurant open

very clean, free morning breakfast, hotel bar until 10pm

tv didn’t work no bar no water in rooms no omelette station . breakfast was awful

while the kitchen area was spacious with a microwave and refrigerator, the bedroom was very tight, with only

breakfast was okay.

the pool was closed!

ease of check in, clean, nice gym, pool area. quiet.

no free breakfast is only complaint i guess but there's so many nice spots in the area it doesn't lower

ease of check in, clean, nice gym, pool area. quiet.

com lets you book a “breakfast included” option but the hotel doesn’t know how to handle that

breakfast was good but a little expensive

great room with separate bedroom and full kitchen we enjoyed watching the kids play basketball

the lady who ran the breakfast area was amazing

the pool and jacuzzi were great!

the pool was closed

pool was closed

it was beautiful and i enjoyed the pool.

salt water pool, very clean, modern, everything is new.

like the room, the pool that my grandkids could use visiting us - grandparents during thanksgiving

the breakfast is a little limited, but it’s not anything that’s a major drawback for us.

pool was a bit small so it seemed to stay packed and pool and gym were closed for cleaning alot

the breakfast was delicious - best biscuits i’ve ever

wish there was hot breakfast

fitness center is small but nicely equipped and the outdoor pool was clean and well maintained

the pool was closed even though they told us online it wasn't

i liked everything, even the breakfast was nice.

great breakfast, like the omelette s

newer hotel, very clean, nice rooms with a kitchen area

clean rooms, friendly staff, great breakfast

i had anything negative it would be that breakfast did not include those of us that are vegetarian or even vegan

the kitchen area was also large with a coffee maker, toaster, sink, apartment-sized refrigerator and a

smaller gym and pool, but overall very

i didn't like that the pool was cold

no indoor pool

such an eyesore being located where everyone must see next to the gym

location, very quiet, very clean, friendly staff, good outdoor pool, hot breakfast, self cleaning elevator buttons, lots of parking, great shopping and restaurants around

our shuttle driver was so precious, she had the best attitude and personality

also kids were running down the

shuttle service is perfect for those who are new and help getting around the city

hotel was loaded with kids, and granted my request for a quiet room on the top floor

staff was very nice and helpful. shuttle service was very nice and prompt. room was clean

the bar was a little slow during lunch but overall good

the gallery bar at night was fun

i was there as a birthday treat to myself for self care, to order room service, spa and drinks and had to go offsite to get all of those services

the food to room service was not special, very untasty

the spa experience was relaxing and a must

there were just too many kids in the pool at one time with no supervision it was a circus

wasn't reason we went but bar wasn't opened when they said it would

gym was extremely hot. laundry room only had 1 washer working.

breakfast was good and the room was so nice and clean. will definitely be staying again

the only thing was i wish there were some gym mats available in workout facility

staff at bar being inattentive

very nice bar area and the bartender was knowledgeable and friendly

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

the bar and sitting areas were nice

possibly larger bar area but not a real issue.

and bar closed to early for

last 2 times i stayed at this location their is something wrong with the pool a month ago they said the air conditioner was out at the pool this time they said they shut

i definitely love the heated inside pool room - my main charlotte come to for relaxation

pool was very nice plus outside fireplace area was nice

clean,nice bar and love that it had a balcony!

i did not eat breakfast.

the pool and the spa area were a little cold

wasn’t that we didn’t like it, just minor inconveniences, pool was out of towels everytime we went

breakfast was the usual.

have a free laundry facility for the guests

there was a stove, sink, dishwasher, refrigerator let s just say a full kitchen

clean kitchen.

large rooms with full kitchen. everything is well maintained and clean.

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill, free weights, and one machine

beds to sleep up to 6 & only one desk chair seemed strange, especially with having to take bagged breakfast to room to eat due to covid restrictions

the kids were seen helping with a large load of garbage the next morning

pool wasn't available for our kids ud83dude14 bad check-in

they rained out of apple juice for breakfast lol

the kids left, i went back to sleep, all good

the room, breakfast, hospitality

laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's

the breakfast menu

good breakfast and nice beds!

desk clerk did not inform me that about kitchen amenities upon check-in.

there weren't enough items to be a fully stocked kitchen, so we did have to buy several things

breakfast was great and the staff was friendly and helpful. amazing deal!

great fitness center, nice sink, friendly staff, delicious breakfast, clean iron and table.

gym, pool and all other amenities are so good

like everything but the parking, i think the work trucks and 18 wheelers should park on the

cozy feeling, serving breakfast and pool open!

the bistro or the bar was not open

breakfast is only served on the weekends

the lobby was super nice, so was the rooms and bar area.

doesn’t have breakfast but still wasn’t a big deal.

they did not disclose the hours of operation for the bistro bar on their website

don't know about pool because we arrived late and it snowed the next day.

hot tub. pool. breakfast. clerksawesome

pool wasn't cleaned out but that was to be expected given it was supposed to be cold

common areas were clean updated,pool area clean

has a pool that is outdoor with a portion that goes indoor as well

outdoor swimming pool. it is april to bad they did not have an indoor pool

breakfast not very good. gym to small.

rod was broken, rug was severely fraying at floor join, panel was falling off cabinet under kitchen sink, bed was new but rock hard, lighting was laughable

i didn't like that it was roaches in the bathroom and kitchen sink

hotel was clean, staff were friendly, it was quiet and breakfast was great

bring back breakfast!

need more breakfast items

bed comfortable, room spotless lots of good restaurants within walking distance we did not have breakfast best rate of any on our

are always clean and staff is always courteous and accommodating the free breakfast is a

location for me, lovely helpful and cheerful staff, lovely room, good breakfast

there was an odor in the hallway by the fitness center.

very clean,good breakfast and awesome staff

the hotel is beautiful and the staff are very friendly. the breakfast buffet was very delicious

the fitness center was nice

location and the early check in

they can add turkey beacon or sausages to breakfast menu to serve people from all cultures and faith

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and it was a disaster, but once we got it figured out it was a great clean and spacious

clean, lovely suite, fitness room and pool

the atmosphere and breakfast

surprised with the good size of the rooms, we loved the variety of the breakfast and the indoor pool

property didn’t have a place to do laundry

there is no laundry facility or laundry service in the hotel.

a/c not working well requested a suite and got a small room less towels gym not met to standards

love working out but the gym wasn’t great, the weights were missing as shown in the photos so i had to skip my workouts

breakfast. central location. wonderful and friendly staff.

well appointed rooms, welcoming and accommodating reception staff and a great bar lady , alisa.

entire staff from the front desk to restaurant & bar were extremely professional and friendly

breakfast bar had plenty to choose from

the bar was closed because there was no bartender

we ate at the bar because jay the bartender was wonderful to chat with after a long drive from florida

you're hotel chooses all white bed clothes, your laundry game needs to be flawless

from 3am on there was rolling of laundry bins and carts, banging and bumping

good clean property. had fun with the kids.

it’s been this way a while & it doesnt appear that’s changing anytime soon laundry is limited & expensive for old

very quiet building. i was right next to the laundry room and never heard a sound.

awesome bed and amazing in door pool

the kosher options for breakfast and the ice machine availability.

our room(s) were cleaned everyday and breakfasts were excellent

availability of clean laundry room, little

grits or waffles on breakfast menu; and getting back on independence blvd - need a cut thru to sam furr rd to utilize

great value and excellent breakfast offered

very good breakfast with waffle maker

it was clean, breakfast good, decent for the price, near stores

breakfast was great would have like chicken or turkey sausage too.

breakfast was nice and hostess was friendly and eager to serve and or help

the breakfast at the hotel was definitely a plus

they worked with me for early check in and late check out

breakfast was wonderful and offered so many choices

breakfast awesome

to downtown venue, easy to get to and breakfast was good

small but decent fitness center

the hot breakfast options were a bonus

the whirling pool in our room was amazing

was really nice we got one with a spa pool and it was really nice to the bathrooms is really nice had a in the wall

sucks the pool was closed for the season

some people have a party very loud by the pool at midnight.

bed was soft, the room was spacious, the fire pit by the pool was beautiful,the drinks were delicious, and the staff was amazing

you get the 7th floor, avoid the rooms next to or across the gym

you had to ask for that towels be brought to the pool both friday and saturday.

pool was a bit small for such a big hotel but it was heated which was a nice surprise for a morning

sensor flashed all night right near the bed and was disturbing to sleep, if it had been in the kitchen area or foyer area, it would not have disturbed the bedroom

good included breakfast and cute pool/patio in the middle

galley kitchen w/ full-size fridge, microwave plus 2-element stove, dishwasher

evening social and the pool were our favorites

breakfast was not was not free unlike i thought it was that little bar on the side was not a real breakfast

i loved the views from the gym and from the restaurant on the 9th floor.

room service was complicated

nice setup in gym

no proper room service

wish there was a bit more equipment in the gym like barbells, leg machines and a stair master

nothing to dislike. clean rooms, full kitchen, breakfast included.

excellent breakfast room

tv could be viewed from anywhere in room, kitchen was spotless

breakfast buffet was very good with a variety of choices (hot, cold, full breakfast or continental)

kitchen is a bonus

room service was excellent, clean towels daily

and i love that they had a bar and restaurant downstairs

the gym was so cute and had really nice equipment and was well maintained

the rooms are very clean , it s a nice location & it s quiet . nice bar & restaurant

room service as well

the pool was perfection after a day in 100+ degree heat index

i liked the rooms with balconies overlooking the pool. next time i will request one of those.

property good laundry facility nice pool- water is good cool

the quietness, the pool area

as such was in a convinient location - not noisy - had a bar and light dinners were available on site - staff was nice and supportive - rooms were clean -

not good for adults with kids

gym was excellent

food we ordered at the bar was mediocre

room service food was also good

there was some problems with the gym and the spa area, which limited our access.

nice rooftop bar nice staff

love the rooftop bar and sitting area

roof top bar was closed the entire stay!

bar tender that served saturday night downstairs due to a private wedding up at the top

discovered there was breakfast at the bar the next morning but it was just kind of bare

the staff was amazing. accommodated an early check in and room change. free parking.

omg finally a hotel with free laundry!

needs more parking

also had the ability to order room service, which was a la crate, but the prices were affordable

they also do not do room service due to covid anymore

vending, ice and laundry on different floors, its confusing

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was left behind

two king size bed rooms, dining area, living room area, two full baths, full kitchen, three big screen televisions, cleanliness, great breakfast and staff

hotel pool rooms

better parking but no real issue

breakfast and fitness area

the room, facility, and breakfast were all great

everything was wonderful. extremely comfortable beds and wonderful breakfast!

the breakfast was great, love the soft reopening! location was very convenient, as well!

didn't have breakfast there

very clean, excellent breakfast and most importantly wonderful caring staff

the staff, the rooms and the breakfast was great. the location was convenient.

inside pool

clean room and overall hotel, excellent hot breakfast, pool was nice, people were friendly.

service, quick checkin, rooms were very clean, breakfast was really good

breakfast was disappointing with pre fab scrambled eggs and miniature bagels, yogurt and bruised

location is perfect for carowinds and getting into the carowinds parking area is super easy

the included breakfast was decent

fitness room stationary bike seat was broken

a really nice stay there was people partying-loud music and yelling next door at motel 6 in the parking

pool was open

lady who produced breakfast every single day was such a gem

pool

the woman who did the breakfast was very personable

better breakfast

gym room and pool size was very small, but useable and clean.

gym could have some free weights

there's a small gym that i used several

breakfast was extremely good and hot

the breakfast could be a bit better but overall it's a decent hotel with friendly staff

pool wasn’t open/available

beds were comfy, breakfast was ok.

breakfast was ok

clean rooms. friendly staff. great breakfast

clean no bugs and good breakfast

was super friendly and helpful, and the breakfast was great

breakfast didnt have regular sausage, they only had turkey

my grandson's favorite part of our trip was the hotel pool

the gym is hot and no a/c. the pool is only 4 fts deep.

staff was great, gave us a late check out since we didnt get in till 1:30 am

we were there with my stepsons football team and we all enjoyed it maybe the kids a bit too much

the pool was closed during my stay.

the swimming pool was nice and clean

there was a balcony overlooking the pool

everything!! totally satisfied.especially the pool access from my room!

the breakfast was good, hit the right spot and late check out time

great breakfast and very friendly staff

late check out

the late check out was a plus. also staff was very friendly.

clean, breakfast was great

breakfast was amazing

great location, friendly staff, good breakfast, clean

bar service was also excellent

great room and service! after bring at carowinds for the day the bar was perfect!

and a small bar for those inclined

barbecue area and pool were filthy didn’t see the staff at all except when we asked for cleaning supplies to wipe

no kitchen

the indoor atrium pool area was beautiful and spacious, giving the resort a tropical feel no matter the weather

i would have loved for the pool to have been opened, we were looking forward to that

pool was locked and the hallways were stink from trash

pool was small.

no real restaurant, just a bar that you had to pick up food

pool was a bit small

lobby bar wasn’t open all hours

i also wish they provided more towels, as we took two down to the pool, and only had one left over for the shower afterwards

breakfast was great there were, so many choices

the fitness dacility was great. good selection; good quality.

no continental breakfast, no fitness center, and no room service as advertised.

wonderful staff, clean, good location, pool, breakfast was great!

the staff is wonderful, the facilities are top notch, the pool was refreshing

bartender was not giving you 2 full drinks at the bar during the managers reception

we had bar glasses that stayed in the room the whole time we were there

it's clean, has a small gym, a pool and a hot jacuzzi

kids wanted waffles or pancakes

the location, the customer service, the cleanliness, complimentary items, indoor/ outdoor pool.

other guest allowing there kids to run the halls and knock other guest room doors

breakfast was sausage patty and small cheese omelette - both were very bad

clean rooms, great breakfast, most comfortable bed ever!

to access from interstate, breakfast was wonderful, and handicap room was perfect for my mother's needs

i just wish the pool was open already

location, quality, cleanliness, updates, breakfast, nothing not to like!!!!

breakfast was nice and fast helping uswith our travel

delores made the best breakfast ever

my kids were pretty disappointed as we were there for 4 days and the pool was a reason we wanted to

didn't particularly like the breakfast choices

loved having a full kitchen with a full size refrigerator and the room was nice & clean

great breakfast, large room and kitchenette. my family enjoyed the hotel.

pool was nice and decently warm for being march

the kids enjoyed the pool and loved the fact that it closed at 11pm

had an awesome time clean comfortable affordable and convenient awesome indoor pool

long wait for the shuttle at the airport.

the gym sucks

the ice was broken the majority of the vending machines were broken the pool was shut down the gym was shut down

given early check in, although management rescinded an earlier check in promise

random laundry from guests remained scattered across one part of the hallway during the entire stay

they were always interacting with my kids in a positive manner

the rate was good and had the shuttle to take us to the airport and bad=ck

comfortable beds and morning breakfast

the breakfast was really good. and the front desk staff was friendly and welcoming.

they excepted me to wake kids up that was sleeping on the floor on the mattress because the bed fell to move rooms with my

was nice looking great gym comfortable rooms added security by needing a card to even use the

minimally cleaned, wifi was spotty, no welcoming informational material in the room, no streaming services for viewing

the location was amazing. even with covid-19 going on they did have some type of breakfast.

very nice and clean, great gym and bar was very nice

i paid 170$ for crappy room the shower door handle fell off, they provided no wifi for my fire stick they did not even offer complementary coffee

i like the shuttle and the view from my room window

it was comfortable. quiet most of the time unless people are at the bar then it could be rowdy.

very classy. i enjoyed it. the bed was incredibly comfortable. nice work station. lovely pool.

nice shuttle driver

very slippery shower floor, i have a very bad back and honestly had to hold the shower grab bar so i didn't fall down

the pool wasnt open.

really like the big power lines, while in the pool area

we thought everything was really nice. we loved just relaxing in the room overlooking the pool.

the gym was large and well-lit

the gym is well equipped and our request to lower the temperature in the room and increase airflow were

the only downside was that the pool and gym were closed due to covid

quiet and laid back with good indoor pool and nice breakfast assortment

nothing was available because everything was closed pool, gym

front desk workers mainly over night was very rude and disrespectful she told me on u have kids make sure y’all don’t make no noise because i don’t got time for any complaints i ask

our room slept 5 people 2 adults & 3 kids

another key for the gym

for a late check out (only 30 minutes) we were given 15 minutes

the swimming pool and gym were closed.

good customer service. had a late check out house keeping kept knocking. that was unsettling.

location, clean bed, good breakfast

went to get my hot breakfast at 9:10 on the first morning and all that was left at that time

for price pool should be accessible

breakfast staff was friendly and served my family and i with so much care.

the indoor pool wasn t available

ndy wrappers, water & gatorade bottles on the floor

the rooms are fabulous and there is always a good group of folks downstairs at the bar for the evening reception, if that's your thing

they accommodated my request for an early check in

breakfast and rooms were spacious

the breakfast was outstanding. the building was very clean.

the staff, from bar to reception and restaurant were absolutely amazing.

it was a plus that the pool was open

the bar was open and staff was helpful and friendly.

the pool wasn’t open… i wasn’t made aware of incidental fees.

the pool hours

the bar wasn't open

service & staff were awesome; cleanliness; great space in rooms; kitchen area; complimentary breakfast & service provided by food service

and their breakfast is so much better than other places

comfort great breakfast laundry facilities price

the staff was great & the breakfast was amazing!

communication, free breakfast daily

only issue was the pool condition on day 3 of our stay was yucky ..

i love the set up with the kitchen and living room suite. everything was top-notch.

free laundry (bring your own detergent) was such a great benefit as well as the 2 burner stove top

location, room was very large and comfortable, complimentary laundry services (huge plus)

the hotel offers free breakfast, free laundry on premises and a computer you can use if you are on a business trip