don’t forget about the great salt water pool

the room had a very disgusting smell and at night time there was roaches crawling in the kitchen

it was clean and they had hot breakfast.

free breakfast and great water pressure

one of the panels on the kitchen sink was hanging off,

salt water pool was definitely the win

in (which were resolved), couldn't turn on fan to use as white noise without turning down a/c, pool was closed, fitness room was

well appointed rooms, welcoming and accommodating reception staff and a great bar lady , alisa.

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

breakfast bar had plenty to choose from

the hotel was clean and breakfast was great

clean and safe. welcoming lobby, nice to go breakfast. great value for such a nice place.

in the morning i had hot breakfast

they only clean the room every three days?????? no hair dryer. no laundry bag

a/c not working well requested a suite and got a small room less towels gym not met to standards

it also had a small kitchenette with a refrigerator, sink, microwave, and plenty cabinet space

laundry room and hallway bathrooms across from my room which had a smell from one or both

being surprised with the good size of the rooms, we loved the variety of the breakfast and the indoor pool

the atmosphere and breakfast

bathroom was not clean and kitchenette was sticky and had trash still on it

excellent front desk staff, super clean, and attractive. fantastic breakfast! a++++

nice and friendly staff. good breakfast.

the hotel is beautiful and the staff are very friendly. the breakfast buffet was very delicious

location and the early check in

it was a clean hotel with excellent breakfast setup

pool wasn't cleaned out but that was to be expected given it was supposed to be cold

has a pool that is outdoor with a portion that goes indoor as well

common areas were clean updated,pool area clean

the pool/hot tub were stocked with towels

hot tub. pool. breakfast. clerksawesome

breakfast sucks!!

i hate there isnt breakfast anymore because of the rona

the free breakfast was very limited.

the breakfast menu

a hot breakfast would be nice. we only stayed overnight so i did not plan on cooking

very comfortable with full kitchen and refrig

suite is very spacious and has a great mini kitchen area

clean kitchen.

breakfast spacious room kitchen equipped room

laundry room could certainly use some cleaning

ev charging was a wonderful bonus, thanks!

the ev charging was a great value along with community shopping, restaurants and other venues cultural

- the sliding bathroom doors pinched the kids' fingers between the handle and the wall

and, let me tell you what, this hotel has the best breakfast hands down

the breakfast was excellent and my kids enjoyed the pool

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra hidden trash can

charges a pet fee and doesn’t say on booking

, the indoor pool, jacuzzi, and gym

breakfast was the usual.

the pool and the spa area were a little cold

there was no bar open, no true restaurant- the 8

so many renovations. couldn't use gym or pool

free shuttle to the ballantyne where i was attending be a wedding

1 tiny bar of soap,no type of shampoos,and no waste basket in the shower area

i definitely love the heated inside pool room - my main charlotte come to for relaxation

breakfast was good

breakfast was mediocre, it tasted institutional, and the coffee was weak, but not a deal breaker

existent, the pool was small and very dirty, while i was told to wear a mask just to walk to the gym, the gym had no spray, towels or sanitizer to clean after the many who touch the equipment

perhaps during the summer time would be better with the pool

breakfast was excellent.

i loved the room and my kids had a great stay

our shuttle driver was so precious, she had the best attitude and personality

the pool was clean and the water temp matched what was needed with the temperatures outside

shuttle service is perfect for those who are new and help getting around the city

loved the location, the area, the comfortable room, shuttle service, pamela (guest service who cleaned our

the newest of the property. the entertainment at the bar was nice. staff was very professional.

the bar and sitting areas were nice

staff at bar being inattentive

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

open bar and fire place

nice hotel with great amenities. the gym was especially top notch.

the gym, the room

had both room service breakfast and ate in the gallery

well run, sal, gina and derrick in the galleria resturaunt and bar are over the

the staff were excellent at front desk and bar

the continental breakfast was rather stressful & we had to wait for more food to be brought out.

a great bar area and plenty of seating

wifi didn’t work and we had kids the remote wouldn’t turn the tv up or down

the staff was very friendly, the pool was nice and the bar was an added bonus

it was also a bar there so it was really no need to leave the hotel

the breakfast was great, with a big variety to choose

gym could have some free weights

everything was great including the continental breakfast.

there's a small gym that i used several

the breakfast could be a bit better but overall it's a decent hotel with friendly staff

clean for a older hotel wifi was not working breakfast was convienant and good except for eggs

the pool was closed

it was very clean and quiet. cheerful people and well lite parking lot.

very clean and good breakfast

the included breakfast was decent

my kid loved being able to use the pool no matter how the weather was outside

pool was overcrowded to hot in there for a lot of people

the pool was nice and warm in the breakfast was great

the hotel is new and nice, the room is spacious, breakfast was exceptionally good,

pool needs updated.

pool was in an inner courtyard, which helped it be more relaxing (away from parking, road noise)

the pool was lovely and the trees were amazingly beautiful

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with pleasant guest services, book here

the gym was too open, and it was small

the pool was not easily instructed to get into

the room exceeded our expectations, breakfast was better than we expected too

the breakfast bar was delicious,fruits were fresh and room

the breakfast was good, hit the right spot and late check out time

the breakfast bar was fantastic everyone was helpful n customer service is great

enter my room without announcing themselves multiple times after i reminded them of the permitted late check out

pool area was dirty and inside of the

have pool towels available

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late into the night

room service n pool

pool was out

i can’t wait until you are able to serve a hot breakfast again

breakfast

other guest allowing there kids to run the halls and knock other guest room doors

and having a fitness room was a plus

breakfast was sausage patty and small cheese omelette - both were very bad

loved the food for breakfast and the evening

there is an indoor pool and a small gym

we had bar glasses that stayed in the room the whole time we were there

kids loved the pool

free full breakfast, gym and two pools,free parking, a dinning area to chill-out later

wish there was hot breakfast

very clean, friendly staff and breakfast was great!

fitness center is small but nicely equipped and the outdoor pool was clean and well maintained

nice fitness area

the breakfast! beautiful hotel!

was such a big place clean and very nice receptionist the breakfast was good lots to choose

the gym is clean, and they have a comfortable sitting area to just read or watch tv

clean property, comfortable beds, nice pool

no breakfast

the breakfast

liked everything about it da location da bed comfy can sweat play-in basketball and get it da pool to cool off i lloved my stay

having a mini kitchen and a living area was nice to have since we were there for a few days

speaking loudly and kids running from room to room

great room with separate bedroom and full kitchen we enjoyed watching the kids play basketball

had some great extras, pool, basketball court

i did not check out the pool or upper floors

the pool is nice as well

fireplace didn’t work and no wine bar in the evening which wasn’t advertised

as such was in a convinient location - not noisy - had a bar and light dinners were available on site - staff was nice and supportive - rooms were clean -

i liked the rooms with balconies overlooking the pool. next time i will request one of those.

they accommodated my request for an early check in

breakfast and rooms were spacious

the rooms are fabulous and there is always a good group of folks downstairs at the bar for the evening reception, if that's your thing

the suite was nice, the bar and the restaurant

the complimentary breakfast and happy hour drinks were all a

the pool wasn’t open… i wasn’t made aware of incidental fees.

the bar wasn't open

hotel bar was only open until 10pm

had great stay and the staff was really nice, damon and day and the woman who worked the bar the night of my stay on the 14th were all amazing

the pool was open.

was the kitchen manager i think, and although we have stayed at this hotel before when we went to carowinds

the breakfast was tasty, with not that many options, but it was super good

nice breakfast, comfortable room and good restaurants within walking distance.

not used to booking a hotel with a kitchenette in it so that was fantastic

communication, free breakfast daily

the room was spacious and the breakfast was very good.

kitchen is a bonus

hot water in the bathroom sink or kitchen

we're blessed that there was a continental breakfast breakfast set up

the room was fabulous breakfast was great.

the pool

the snack bar on property is very small and doesn’t offer enough choices, especially considering the

the breakfast was minimal but not a deal breaker by any means

clean , great location . large room with kitchen and living area

laundry was very clean and that was appreciated

was amazing , spacious very clean rooms, lobby was beautiful, also had a bar and restaurant

small but nice swimming pool with plenty of seating, shade, and free towels to use

room, pool, bar, breakfast, location

you get the 7th floor, avoid the rooms next to or across the gym

everything. the staff. the rooms. the pool. love it all.

room service as well

and i love that they had a bar and restaurant downstairs

the rooms are very clean , it s a nice location & it s quiet . nice bar & restaurant

room service forgot key items on both orders

desk staff were friendly enough but understaffed and didn't seem to know how room service worked or even if it was available

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

of snacks and drinks behind the counter as soon as you check in it is a very good place the pool was clean everything was on point very good place to stay value for your

to have breakfast included in the price - plenty of choice - fresh fruit, cereals and muffins as well as

the parents who let their kids run amuck playing kickball

did not have breakfast

free parking and free breakfast made it very affordable

i really enjoyed the staff at breakfast as well

we enjoyed the pool

was really nice we got one with a spa pool and it was really nice to the bathrooms is really nice had a in the wall

staff to accommodations to the pool to snack options it was perfect

clean room, airport shuttle, nice people, proximity to food and some shopping, thoughtful bath products

room and breakfast

breakfast is rudimentary.

it was nice and clean, but it was located across the hall from the laundry area

i really liked that i could take the shuttle there from the airport and they made sure i had shuttle transportation the morning i had to

the pool was close i booked the hotel cause i was planning to use the pool

indoor pool was just too cold.

the bar closed much earlier than scheduled and i wanted to watch the game at the bar.

gym was small to be such a large hotel

room service food wasn t great

did not order room service but the prices were reasonable which is refreshing

the beginning i thought it was gonna be a noisy stay , it was lots of kids running around near my room but then i was made aware that a wedding was taking place

cleanliness and the gym

smell. drink. room service

spa was still locked due to covid.

nice shuttle driver

desk staff was extremely helpful. shuttle to light rail was great.

i wish the pool was open a little longer

bed, accessible accomodations (walking distance to restaurants, shuttle)

the bar was nice, the staff was friendly

d coffee bar had great service

i loved the views from the gym and from the restaurant on the 9th floor.

exceptional location and breakfast

room service was unavailable for breakfast so we had to go get it

only dislike was the wait for room service to bring me new towels and stuff, but other than that they were amazing

pool

parking is limited.

on my experience was great and the room have a kitchen and the size was great

wifi was simply a joke

staff were friendly, room was very nice, bed was comfortable, and the bar was nice.

pool was kind of small.

everything but no pool

the pool was closed.

for price pool should be accessible

ppose to go until

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

the bed, the breakfast, the room was super clean and checkout it at noon instead of 11

for a late check out (only 30 minutes) we were given 15 minutes

very clean and i was surprised there was a gym!

boys loved the gym

the bed was cozy and the showers were hot. the kids loved the pool!

1 worker who was always very rude an nasty towards myself, my kids and my visitors

quiet and laid back with good indoor pool and nice breakfast assortment

indoor pool kitchen in room

was decorated in a nice modern way that felt like home, the pool was a good size & warm, the kitchen in the room was very nice especially since we had pizza delivered and we had plates to eat

our second night we sat at the bar and had phenomenal conversations with deja (hope i spelled that right) and vaughn (hope i

roof top bar lovely

nice rooftop bar nice staff

discovered there was breakfast at the bar the next morning but it was just kind of bare

bar tender that served saturday night downstairs due to a private wedding up at the top

there was only one ice machine on the first floor. the bar and the restaurants were closed.

needs more parking

not like the room because it was right next to the elevator and i was put on a floor with alot of kids due to a tournament

clean gym with plenty of equipment for a good workout

i could tell that the amenities (bar/pool) would have been nice but were shut down due to coronavirus (+)the pool area location is great mall near by and restaurants nice decor friendly staff (+)the room , workout center, pool and staff were all excellent! (+) beautiful lobby, bar/restaurant, health club, and swimming pool (+)the one stop shopping; lodging,restaurant,bar,fitness with peloton!!!,pool (-)pool was out of order and had been for a while (-)a bit further from southpark mall then i originally thought but still in nice great area, pool was average at (+)athmosphare and very nice pool area outside to relax

breakfast was good

pool was outside and it was rainy

the staff and the breakfast

breakfast was good and the fitness center was accommodating

the pool was not suitable for my grandkids and i to get in . the staff advised me of that

clean rooms, friendly staff, great breakfast

breakfast was filling

great breakfast, like the omelette s

i had anything negative it would be that breakfast did not include those of us that are vegetarian or even vegan

the kitchen area was also large with a coffee maker, toaster, sink, apartment-sized refrigerator and a

the room was great, i asked for an early check in and they accommodated me and my friend

also having the pool close for

room was very clean, gym was clean and equipment was in good working condition

my daughter liked the gym

they gym had a nice selection of equipment in good condition

the pool

very friendly staff, and airport shuttle much appreciated

was very distressed as i waited for the shuttle for 2 hours and it never came

we really enoyed breakfast as there was a staff making fresh omelete

pool area the kids really enjoyed

i was able to schedule the shuttle to the airport during check-in

very friendly and helpful, particularly the ladies that checked me in/out, and both of the shuttle drivers

friendly and helpful staff, at the reception, at the bar and housekeeping, very good breakfast, very clean( overall a 10 ) we've extended by two

ideal location.used hotel shuttle to get to and from airport.

loved the inside set up with bar grill with nice comfortable lounge area

room and pool gym style

of the guys on the staff helped me get a key card to a joining hotel because the clarion gym was vandalized and missing dum bells

convenient location w a free airport shuttle, staff helpful, room huge and clean!

the staff was so friendly, i liked that we could park there for 2 weeks with free shuttle to airport

pool was not open and my children really wanted to go swimming

gym missing some dumbbells

the hotel was very clean and beautiful and good breakfast and great location

very clean & spacious rooms, breakfast is pretty good, friendly staff would recommend

had to go to other end of corridor to use another set to get to laundry

breakfast needs some improvements

the breakfast, happy hour, the cleanliness and presentation of the hotel. 10/10 recommend.

breakfast was amazing

i would not stayed here iif no room service or breakfast

i wish the pool was open.

didn't have breakfast

bed and the room were great the breakfast was in a brown paper bag that included water and a breakfast bar

staff, clean and neat room with all the amenities, and a delicious breakfast

the location was easy. the staff was nice and breakfast was good.

breakfast has improved since my last visit

breakfast was the only thing i did not like and that was only because it was in a brown paper bag

breakfast was decent but needed waffle maker or frozen pancake to microwave or toast

no continental breakfast, no fitness center, and no room service as advertised.

the included breakfast was as good as going out

pool could use more frequent cleaning (bugs), but they were always fully stocked with fresh, clean

wonderful staff, clean, good location, pool, breakfast was great!

staff and excellent wifi on the third floor!

didn't like that the tv didn't work, i couldn't get room service because they never picked up

allows parking on site while you are traveling

location was off the beaten path and the gym could be more updated.

the parking lot was terrible. needs to be repaved

folks upstairs kids were running

kids running around and the had the elevators and floors super wet i slipped in the elevator.

kids soccer was also staying in the hotel and the parents didn’t keep an eye on them, and so they

the pool was open til 11pm, that was nice

the gym was nice too

i would of really liked to have waffles for breakfast but overall it was really good

while the kitchen area was spacious with a microwave and refrigerator, the bedroom was very tight, with only

kitchen was well stocked

we went out for a few hours came back cooked as we were cleaning up we noticed ants all over the kitchen

we also liked that there were so many seating options near the pool

oven was broken so not much hot breakfast foods

my kids really enjoyed it

kids up late in next room

breakfast was nice and fast helping uswith our travel

didn't particularly like the breakfast choices

great breakfast..comfortable beds..nice eating places in walking distance

time pool closes

great location and prompt quick shuttle

didn't get the breakfast due to covid

nice pool area with fire pit, bbq grill, numerous seating and a clean pool

the free breakfast was delicious and we loved the many choices made available

comfortable pillows and bed,a/c worked, good lighting, great breakfast, nice water temperature in pool

new wifi system requires you to login every two hours, is very slow, and simply annoying waste of time

rooms were perfect, the kitchenette was so nice and the beds were very comfy

wifi basically doesn't work

the pool was too small and no chairs

the indoor pool water cold(freezing)

no free breakfast!

stay there before familiar with most of it, nightcap bar ice is convenient bed is great.

breakfast was good but a little expensive

zoe in the bar was amazing. the staff was friendly it was clean and nice

lobby bar wasn’t open all hours

pool was a bit small

pool was small.

the pool was a disappointment and wish there was more to it than a kiddie pool.

pool was closed, but no advance warning of that.

bar, restaurant and gym

huge gym, nice patio with fire pits, nice restaurant

also, the gym has poor air circulation and was actually warmer than the hall or rooms

he basically threw the computer at me and my kids you could see that on the camera if you watch the surveillance footage then he called me at

only thing that i wasnt a big fan was with that the hot and ready breakfast is not included and the pillows got flat pretty quick

not partake of the breakfast

location was great. did not eat breakfast

my kids love the rooftop pool while my husband and i enjoy the night views on the relaxing outdoor furniture

is brand new ,was awsome had a nice bar in lobby , location to restsurants & shops within the hotel doorsteps was an added bonus did

would have used the pool if it was enclosed

very modern i love the lobby area and the access to the gym and bar was amazing

it has a bar & pool tables.

like locals may have been hanging out playing pool in lobby

the property offers an extensive array of fitness equipment, including treadmills, free weights, and yoga mats, to help guests maintain their

& clean, spacious room, comfortable bed, & a lot of things to do such as the pool, weight room

they were very nice in allowing me late check out and gave me an impromptu shuttle to the airport when normally advance reservations

the late check out, breakfast, clean rooms and the customer service

they figured out how you give a decent safe breakfast

breakfast

room service poor, no housekeeping done

pool & room was nice.

light in lobby busted, several light bulbs out in lobby, breakfast staff cold, not friendly, kids in gym disrespectful to

there was a lot of door slamming next door to me kids?

swimming pool not working

breakfast was good and convenient!

breakfast was good, with many selections for hot (eggs, bacon sausage, waffles

pool hours, the earlier and later it's open the better!

the pool wasn’t heated.

the staff entered the pool are and told my kids they were banned and that is she see them in the pool again she would call the police in them

the breakfast had a good variety of hot and cold foods

room was so spacious, beds were comfy, and the kids enjoyed the pool

the kids loved, the waterpark.

the airport very early and caught the first shuttle back to the airport so we did not get to eat breakfast at the hotel

liked that there was a shuttle bus provided by the hotel

the pool was unexpectedly closed

had a bar and restaurant at hotel

location to airport with free shuttle service

wait at the bar to get food took a very long time

the shuttle driver helped me take my bags up to my room