breakfast was better than other quality inns we've stayed at and we liked the old charm of the

the kids left, i went back to sleep, all good

there was kids running everywhere, throwing balls

there was a huge group outside and in the lobby with kids throwing food all over, in the elevator and on the second floor

that and no actual breakfast just 2 bags with a couple items and there was myself and my 3 kids

breakfast had good selection and was hot and tasty

breakfast looked amazing but we grabbed blueberry muffins for the car ride out

cozy feeling, serving breakfast and pool open!

front desk was awesome and the one time i came down for breakfast the lady was also wonderful

loved the atmosphere. we loved that the pool was heated!

pool was closed and obviously had been closed for a long time

a busy holiday weekend 4th of july, the property decided to chemically treat the pool during the open pool hours instead of conducting the cleaning during the night when the pool

bathroom outdated bar staff was rude

chose this hotel because of the bistro/bar and outdoor pool

excellent staff, lovely rooms, super breakfast. good gym.

location for me, lovely helpful and cheerful staff, lovely room, good breakfast

bed and pillows, breakfast options out of this world, lots of hot and cold options, attentive staff, no complaints,

location very close to my family members wedding venue staff was very nice breakfast was great lots of

need more breakfast items

bring back breakfast!

it’s been this way a while & it doesnt appear that’s changing anytime soon laundry is limited & expensive for old

glass bowls break easy especially kids around when they grab things off the bar

bed and pillows were very comfortable. breakfast had “make your own waffles”

laundry facilities were higher than expected

are an excellent way to start or end your day and there assortment of dumbbells rivals my home gym, which was definitely adequate

grits or waffles on breakfast menu; and getting back on independence blvd - need a cut thru to sam furr rd to utilize

the indoor pool was barely occupied which made it feel like we had our own private pool

breakfast starts early which is nice when you are travelling for an event

pool small and no hot tub

laundry devices were excellent, available, when became necessary, and priced reasonable for use

the lady staffing the breakfast area was very aweet and helpful - she made sure we had everything we needed

very good breakfast with waffle maker

breakfast 10min from the beach

it was clean, breakfast good, decent for the price, near stores

breakfast was nice and hostess was friendly and eager to serve and or help

if you don't have a 4th floor room you can hear people walking above you and kids running up and down the

low price, continental breakfast

the breakfast at the hotel was definitely a plus

booked the room because it said they had an indoor swimming pool for my kids but when we checked in she told us it wasn’t open

the pool was too cold and my kids didn't enjoy it. beyond that everything was good ud83dudc4d

pool area is very small with nowhere to sit

maybe some snacks on the bar. enjoyed the bar area and staff was great!

charge for the room did not include breakfast.

free coffee and fruit or a granola bar would have been nice

did not eat breakfast there.

my kids love the rooftop pool while my husband and i enjoy the night views on the relaxing outdoor furniture

the gym and the pool are tiny

breakfast cost

only thing that i wasnt a big fan was with that the hot and ready breakfast is not included and the pillows got flat pretty quick

excellent location. nice pool area and lobby.

beautiful spaces, very friendly staff, fun pool, and wonderful fire pit area

pool is very lack luster for summer travel

also sunday morning staff wasn’t prepared for all the people for breakfast

location of hotel pool lacked privacy and hotel parking full quickly.

the breakfast was awesome

the pool was closed ud83dude2b

the room, facility, and breakfast were all great

didn't have breakfast there

pool is closed due to covid and breakfasts are grab n go

love the staff. love the beds. love the breakfast.

the pool, the front desk clerk named michelle was wonderful

all staff was great room was very clean, breakfast was amazing

pools closed and gym understandable due to the covid-19 situation but kids wasn’t happy

didn't like the fact that the pool closed so early.

breakfast was amazing! location was near shopping and many good choices of restaurants!

pool was out of order, but that was ok

i didn’t partake in the breakfast offer but everything was great and i enjoyed my stay there

pool not working and we were not advised before making the booking.

loved that you all had laundry facilities as well

clean rooms. friendly staff. great breakfast

breakfast was good

didn't eat breakfast because woke up too late,

outdoor pool available and open

ease of check-in, free breakfast, and up to date clean room

lady who produced breakfast every single day was such a gem

friendly staff, spacious parking lot

the breakfast was excellent

a whole kitchen area with glasses, cups, plates, and all that it's needed for a stay over

having a mini kitchen and a living area was nice to have since we were there for a few days

didn t like the fact that the pool closed at 10pm

salt water pool, very clean, modern, everything is new.

i loved having basically a fully equipped kitchen even though i didn't get to use it much

no breakfast

kitchen , living and bedroom i absolutely love it … but the main reason is the heated pool

good size room with a kitchen

staff to accommodations to the pool to snack options it was perfect

perfect in every way. beautiful room, great location, friendly staff, great breakfast bar!!!!!!

small but decent fitness center

there is a little garden off where you eat breakfast and the pool and spa area is private and well maintained

i enjoyed the facilities that the hotel offered pool and outdoor hot tub

i didn't have time to check out the rooftop pool or restaurant; however i did venture to the bar on the 2nd floor

room service was unavailable for breakfast so we had to go get it

wish there was a bit more equipment in the gym like barbells, leg machines and a stair master

only dislike was the wait for room service to bring me new towels and stuff, but other than that they were amazing

d coffee bar had great service

room, pool, bar, breakfast, location

everything. the staff. the rooms. the pool. love it all.

we love the pool , breakfast was amazing

you get the 7th floor, avoid the rooms next to or across the gym

pool was a bit small for such a big hotel but it was heated which was a nice surprise for a morning

breakfast! nice staff! great hotel

easy to park, next to a whole food and a starbuck in case you need + complimentary food for breakfast and even dinner

laundry was very clean and that was appreciated

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep, parking and most especially its

the pool

bar tender that served saturday night downstairs due to a private wedding up at the top

our second night we sat at the bar and had phenomenal conversations with deja (hope i spelled that right) and vaughn (hope i

roof top bar lovely

roof top bar was closed the entire stay!

layout, room and the bar upstairs

the staff was amazing. accommodated an early check in and room change. free parking.

pleasant indoor and outdoor space, helpful and courteous staff, free morning coffee, fantastic gym

beautiful area. free parking. nice gym amenities

needs more parking

despite the fact that i could hear kids screaming when i walked down the hallway, i could not hear it in my room

was an area where the carpet and the vinyl in the kitchen meet where the carpet was worn off and the nails were exposed

staff were friendly, room was very nice, bed was comfortable, and the bar was nice.

the pool and workout room are nice

room service very slow

they have an amazing pool

parking nearby

breakfast trough room service was poor. the eggs were well done and the muffins were dry

the beginning i thought it was gonna be a noisy stay , it was lots of kids running around near my room but then i was made aware that a wedding was taking place

ongoing construction and parking.

there was some problems with the gym and the spa area, which limited our access.

sharing a pic of the pool you see from lobby area.

a bit noisy. there were kids on our floor who were unruly.

location, very quiet, very clean, friendly staff, good outdoor pool, hot breakfast, self cleaning elevator buttons, lots of parking, great shopping and

very nice and the breakfast was excellent

didn’t have potatoes at breakfast on the day i went down for it lol

the hotel restaurant and bar are great

room service was great. the hotel was very comfortable and the bedding was luxurious.

room service was excellent, clean towels daily

great location, great staff, and great hotel with a great bar ud83dudc4d

the gym was very nice also

good location for my purposes. nice room with full kitchenette and small dining area.

excellent breakfast room

breakfast was very good. we really liked the kitchen and spaciousness of the room.

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2 washers, 2 dryers, outdoor small basketball area, outdoor fire pit area with some

nothing to dislike. clean rooms, full kitchen, breakfast included.

coronavirus had gym, pool and kitchen closed.

the free breakfast and the gym

it is a truly lovely design with great public spaces, ample parking, free breakfast and huge rooms

large rooms with full kitchen. everything is well maintained and clean.

beds to sleep up to 6 & only one desk chair seemed strange, especially with having to take bagged breakfast to room to eat due to covid restrictions

pool was outdoors, not indoors. limited no cost amenities.

as such was in a convinient location - not noisy - had a bar and light dinners were available on site - staff was nice and supportive - rooms were clean -

is often hot and humid, but thats not courtyards fault and there is a pool and ac

nice view of the pool

i like the set up of the room. the bar was nice. the vibe in the lobby was nice.

the bar could use a signature drink, but it had some nice local brews and a full availability of liquor

nice pool and gym. open even during the “pandemic”

as well as the bar located in the lobby

were really looking for to a relaxing hour or so by the heated in-door pool

also kids were running down the

very comfortable. good location. great breakfast. great staff at front desk.

he was making my kids extremely

kids, we're extremely disappointed, but i guess you could say we made the best of it

i think it is important that the gym is open 24 hours and the hotel always has tea and coffee available

- the sliding bathroom doors pinched the kids' fingers between the handle and the wall

great location and property. service was excellent. amenities and spa were amazing.

the pool as well but it was a little dirty considering on the photos when booking looked immaculate

they greeted you before you could even see them, catered to you at the pool side and in room service just spot on

had both room service breakfast and ate in the gallery

the gallery bar at night was fun

loved everything it’s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right in the hotel, i will be back

1 tiny bar of soap,no type of shampoos,and no waste basket in the shower area

so many renovations. couldn't use gym or pool

rooms have no microwave, gym size “too small” no hot tub in pool area, and no free

wish the bar & bistro opened earlier, for early dinner

the breakfast menu

there weren't enough items to be a fully stocked kitchen, so we did have to buy several things

breakfast sucks!!

i had to carry all the kitchen supplies to my room by myself

breakfast

mini kitchen with the dishwasher free laundry for guests socials done mon+wed w/ free beer wine some

everything! breakfast was tasty, rooms well appointed

i did not eat breakfast.

charges a pet fee and doesn’t say on booking

and the staff made sure that plenty of towels were always in the pool area as well as the gym

very nice bar area and the bartender was knowledgeable and friendly

coffee that was served at the bar should be complimentary

the newest of the property. the entertainment at the bar was nice. staff was very professional.

the bar and sitting areas were nice

my car for the weekend in the parking deck and enjoyed what the hotel had to offer from the bar downstairs and live music it was all amazing

staff was excellent, rooms very pleasant, pool was great, breakfast was good. coffee great!

wish there was hot breakfast

very clean, friendly staff and breakfast was great!

the breakfast! beautiful hotel!

had thanksgivign breakfast which was really wonderful

don’t forget about the great salt water pool

the breakfast was the best that i have ever had!!! i'll be coming to this hotel again!!

liked everything about this hotel, it was clean, people are friendly, the gym is not big but it served its purpose for vacation

outdoor swimming pool. it is april to bad they did not have an indoor pool

rod was broken, rug was severely fraying at floor join, panel was falling off cabinet under kitchen sink, bed was new but rock hard, lighting was laughable

no elevator. breakfast was ok. no modern plug ins for electronics.

excellent breakfast in the lovely dining area.

friendly staff. great breakfast and location.

breakfast was delicious in a beautiful dining room

laundry on site, breakfast options and helpful/friendly staff

breakfast bar had plenty to choose from

entire staff from the front desk to restaurant & bar were extremely professional and friendly

bar was very convenient and the location was great

we ate at the bar because jay the bartender was wonderful to chat with after a long drive from florida

perfect location, nice staff, very clean ,comfy bed and the breakfast was delicious! ud83dude0a

the lady at the bar was great with recommending drink choices

great staff awesome breakfast for price paid great beds

the pool was wonderful!

the restaurant and bar area was very nice and breakfast had a lot of selections the rooms were very clean and the beds

breakfast was enjoyable with multiple options

about laundry was told there was no customer laundry facility desk attendant very abrupt and

it was very clean &, room was large, & bed was comfy. good breakfast & small gym area.

we enjoyed the room and location. breakfast was great.

location the calmming and pretty blue and grey interior paint. breakfast

it also has guest laundry, which we needed traveling with a toddler

pool could have been cleaned. the water was murky.

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

common areas were clean updated,pool area clean

has a pool that is outdoor with a portion that goes indoor as well

full breakfast

indoor pool, wonderful breakfast and front desk staff; very helpful and extend themselves to be of service

kitchen sink stops up

clean, lovely suite, fitness room and pool

bathroom was not clean and kitchenette was sticky and had trash still on it

nice and friendly staff. good breakfast.

great breakfast as well

the fitness center was nice

it was a clean hotel with excellent breakfast setup

there was an odor in the hallway by the fitness center.

i was given a room below the gym

i think my room was under the gym or something as there would be loud bangs like someone dropping weights some days it sounded

the rooftop resturaunt and the gym for my guy, made our stay more enjoyable.

the gym had no towels and barely any air

long wait for valet service and no room service

really nice and assisted with the 1 or 2 questions we did have, and we ended up not needing an early check in, but they were going yo oblige had we still neededit

pool was a major let down and disappointment, there were 6 kids playing in the pool so there was no room for anyone else , they also had an extension cord

my kids and i enjoyed the swimming pool and breakfast

booked this hotel as it had a fitness room and a pool,the pool only had chairs in it so to go relax at the pool and read a book

any windows, the echo and the noise were almost unbearable when there were even just a few kids swimming

the pool looked bigger in the pictures and i wish there was a hot tub.

location and outside pool and fireplace area.

only the pool is small and no jacuzzi!!

yes, the pool was closed.

even in the bar while we were trying to watch a playoff game it kept going

the saltwater swimming pool was absolutely divine in february

kitchen concept managers reception

facility was really nice, clean, and the hot free breakfast options

loved their 5pm to 6:30 reception in the bar with free drinks and snacks

the breakfast was a little disappointing, ran out of certain foods!

phenomenal customer service at front desk, early check in without an additional charge

i think they could do better with the food scene and the prices at the bar we’re kinda high

fitness center inadequate. tiny indoor pool.

equipment in the fitness center, no dumbbells etc

fitness center was adequate

the breakfast was delicious, with a wide variety of foods

lady at the breakfast bar was very courteous and professional

i wish the breakfast was open later and the bar as well

gym and valet communication on free parking was not correct.

selection at breakfast

great rooms, included breakfast, had a pool and dog friendly.

clean rooms, friendly staff, great breakfast

the kitchen area was also large with a coffee maker, toaster, sink, apartment-sized refrigerator and a

the breakfast was delicious and the staff was very helpful.

super clean, friendly staff, well stocked breakfast.

the breakfast was limited for the price of the hotel

the gym was fabulous

breakfast was ok, not enough food, dishes available

breakfast could be better but not bad!

good breakfast and friendly staff

loved the spaciousness and the equipped kitchen, quietness, respectful helpful staff

the breakfast was nice

efficient, clean, well located, well stocked kitchen

nice bar area

breakfast could be better. food was gone before the time it was supposed to be over.

the gym the sink

is definitely comfortable in terms of facilities and wifi reliability for a business stay

they have a starbucks cafe inside, restaurant and bar which was convenient

the wifi wasn't great and the breakfast was insanely expensive.

the gym on the top floor was fantastic, with beutiful views of uptown charlotte

didn’t advertise the fact that kids weren’t allowed to swim or go in the gym area except weekends

the gym hours and functionality is outdated and unrealistic

the location was great. the restaurant was really good. the gym was amazing.

we have two small kids and this upgrade made their trip extra special

woke up best i could and made my way down to the lobby only to find my crazy exgirlfriend and my kids

convenient room service from restaurant

gym is with too warm temperature, but in general, we enjoyed

need towels need gym need clean beds

the price, it would have been nice to see more amenities or at least the option to order room service instead of having to come down and order breakfast

i was there for a fitness training that took place in gold's gym on the third floor, but you had to go to the bottom floor first

gym was one of the better gyms, with weights up to 70lbs and great cardio

room was super clean and beautiful! staff was awsome loved the gym and continental breakfast

the room came with a kitchenette, complete with full size fridge and dishwasher

no burner top or electric skillet in the kitchen

the amenities available to enjoy my stay, the location with the beautiful views, the delicious breakfast, the cleanliness of the room, the spaciousness, wi-fi, etc

that the pool and fitness wasn't opened and construction in the front of building

better bar menu.

nice pool facilities; clean; great staff

the service, view from the pool area, fitness center and food

that the pool and fitness wasn't opened and construction in the front of building

room was beautiful and the roof top bar and pool were awesome

hotel closed the pool on the last two dats we were there

room service was slow the bartender disappeared for almost 15 minutes while we were trying to pay

the pool bar, the coin, was fabulous

we ordered room service to get 2 sodas and when they thought they didnt have the drinks we wanted, they still

elieve her name was ariana or something similar) and the nice driver of the hotel shuttle

no personal laundry service and no free breakfast

the bar, restaurant, and room service were excellent

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real list of things to do or places to go nearby; simple things that other hotels have

shuttle was not available, had to pay for parking at the hotel and drive to the convention center

comfy place, good facilities, excellent gym - the best i ve seen at a hotel

the lobby bar bartenders were kind and knowledgeable

location!!! gym and sauna were awesome, thank you!

i would've liked more vegan options on the room service menu

because of covid there was no room service that i knew of.

tub faucet leaked and room service left a dirty drink mixer on the wet bar

room service was fast

front dest, valet and room service were wonderful

room service was expensive and not worth it

also, excellent gym in the hotel

online room service menu was nonfunctional

the lobby and gym were very impressive

room service food

gym was amazing disappointing there was no pool

no room service. not a variety of late night snacks or sodas of any kind.

the spa was wonderful! bar and restaurants on site plus room service available

lovely hotel in a good location. good fitness facilities and spacious rooms.

fitness centre was one of the best fitness centres we have ever been to in a hotel

we also got to enjoy some drinks at the rooftop bar in the sun :) the staff up there was very pleasant and polite

size of the rooftop pool and bar area was underwhelming due to the large volume of guests during our stay

pool not open

message from hotel via third party noted pool and gym closed

also had to wait to be served in the bar because the bartender was chatting with another employee in the restaurant area

the view, the room and the pool area. the hotel exceeded my expectations i loved my stay.

pool and everyone was nice and helpful

the ice was broken the majority of the vending machines were broken the pool was shut down the gym was shut down

airport shuttle took way too long.

there was airport shuttle service

breakfast was not hot and no variety always needed to ask for items like yogurt or milk or orange

i forgot to ask where i get the shuttle from the airport back to the hotel.

the restaurant, rooftop bar, fitness center and everything else is great and you don’t even have to leave the hotel

at the bar the separation between customers could be better, did not follow the 6 feet rule

i loved the convenience to the belk theater, and the rooftop bar was lovely.

great bar and dinner area at night

i enjoyed the two bar and restaurant accessibility.

angeline's serves a great breakfast and dinner.

was disappointed there was no spa nor pool to chill at

gym was in needed of clean materials in order to clean machines after use.

staff, courtesy car, wine hour, rooftop bar, breakfast ....all outstanding!

a day that was highly inconvenient especially since other amenities aren t available like breakfast

no room service

also had no information on room service or how to reach the front desk by phone

room service did not answer phone in a

wifi and parking should come with your hotel and not an extra fee

the breakfast buffet was delicious. the bed was super comfortable. all around fantastic hotel.

the pool lights were out which caused the pool to close earlier than we would have liked.

nice shuttle driver

i like the shuttle and the view from my room window

the pool was closed

was kind of duck off, they had a restaurant where i could order food, buy wine or alcohol, catch shuttle to the airport and i loved the comfort

it was super clean and the bed was comfy, breakfast was yummy!

good breakfast

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

price was great, breakfast was amazing, location was on the edge of the south end neighborhood which as alive with

breakfast was awesome!

friendly staff, clean facilities and furniture, reliable shuttle

i didn’t do breakfast. location was excellent

reason we chose the hotel was for shuttle service to the airport

was excellent but the orange juice was gross and the breakfast was a good selection but just ok

staff very helpful polite and courteous always ready to help me specially at breakfast time and at the front desk

great location, shuttle service, breakfast, large room with 2 bathrooms, 3 tv's, loved it all

the price location staff the room a 2 br suite a lot of space complimentary breakfast

we did not eat the breakfast . our room was very comfortable and inviting,

inexpensive onsite parking, free wifi, and free breakfast enhanced great value

poor communication. no one told me room service was down due to covid-19.