clean rooms, friendly staff, great breakfast

newer hotel, very clean, nice rooms with a kitchen area

the kitchen area was also large with a coffee maker, toaster, sink, apartment-sized refrigerator and a

close to our kids walking distance

there were no glasses, cups or a coffee pot in the kitchenette

had thanksgivign breakfast which was really wonderful

fitness center is small but nicely equipped and the outdoor pool was clean and well maintained

hotel was very clean, the staff was wonderful and welcoming, the location was perfect, and the breakfast was fresh and delicious

wish pool was heated

very clean, friendly staff and breakfast was great!

open bar and fire place

very nice bar area and the bartender was knowledgeable and friendly

the location was great, and the staff was very friendly. went to the bar and she was amazing.

coffee that was served at the bar should be complimentary

possibly larger bar area but not a real issue.

very clean, tastefully decorated. excellent room service with a delicious breakfast.

i did also go to the spa i never received my complimentary drink but my sister who accompanied me did

i was there as a birthday treat to myself for self care, to order room service, spa and drinks and had to go offsite to get all of those services

the gallery bar at night was fun

lovely pool with great seating and lounging chairs set out all over the property

spacious rooms, breakfast gym and pool

liked that the room had a kitchen area and the living room was very comfortable

pet fee high, one fork in drawer for 3 of us, two towels, hand towels and wash cloths for 3 people

very comfortable and spacious. gym facility was very nice

also, phenomenal breakfast, pool, and grills

the pool was a little chilly, but other than that, everything else was great!

loved everything it’s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right in the hotel, i will be back

the pool and nice music

clean, comfortable beds, friendly staff, pool, spacious hotel, and the balcony

last 2 times i stayed at this location their is something wrong with the pool a month ago they said the air conditioner was out at the pool this time they said they shut

staff was very nice and helpful. shuttle service was very nice and prompt. room was clean

excellent room size for families! great facilities with a pool and gym

as well as the bar located in the lobby

clean and nice pool.

the helpful and friendly front staff, beautiful and clean rooms, comfortable bed, able to get an early check in and loved the bar/pool table in the

very comfortable. good location. great breakfast. great staff at front desk.

the gym is poor with only 6 machines, no tv remote and limited weights with no mats to stretch or

was out 30 minutes before breakfast ended and they never made more

was annoying and inconvenient to walk all the way back down to the front desk with my two small kids to get it re activated

there were just too many kids in the pool at one time with no supervision it was a circus

the pool was a focal point getting on and off the elevator, so it should be kept cleaned year round

nice outdoor pool when the weather is

the breakfast was exceptional and my kids loved it

very new and clean place, decently equipped gym. solid breakfast buffet, large clean rooms

didn’t have potatoes at breakfast on the day i went down for it lol

pool area was nice but the pool itself needed to be clean

salt water pool, very clean, modern, everything is new.

the size of the room, and the added kitchen with great size fridge.

like the room, the pool that my grandkids could use visiting us - grandparents during thanksgiving

location, clean rooms, hallways, pool areas

speaking loudly and kids running from room to room

great room with separate bedroom and full kitchen we enjoyed watching the kids play basketball

we liked having laundry facilities too

since they don't give any room service on a daily basis, they should reduce their rates

breakfast was ok just continental nothing fancy rooms was clean and beds are very comfortable

second floor access to parking lot.

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill, free weights, and one machine

everything!!! bed size, room size, quiet and peaceful. great kitchen!!

the beds were very comfortable. the breakfast was great with a lot of variety

breakfast was awesome!

we didn’t eat breakfast

loved the large windows and kitchen, even though i didn't need to use it

‘restaurant’ on the website is really just 5 options from the bar

i would of really liked to have waffles for breakfast but overall it was really good

location of hotel pool lacked privacy and hotel parking full quickly.

the gym was ok

need some shade at the pool

we loved how open the lobby is with a nice area including a bar and pool table

location was great not far from thruway and breakfast was good it hit the spot

breakfast was so good

coffee and breakfast bar should have been open a little bit earlier

even though the pool was small, i managed to swim laps

it felt really luxurious with the update kitchenette and bathroom

free laundry was a plus

the room was spacious, comfortable, full kitchen. the location is fantastic.

kids enjoyed the pool

the common areas, including the fitness center and laundry facilities, were also well-maintained and easily accessible

i was not impressed by the breakfast options.

the common areas, including the fitness center and laundry facilities, were also well-maintained and easily accessible

location off the main highway and fantastic breakfast before going back on the road

the bar could stay open to 10 p.m.

would have preferred if breakfast was available

location was great, beds were very comfortable, and the breakfast was great.

the food at the bar (wings) are busting

nice property with great breakfast and great outdoor space

room was large and well equipped having a small kitchen

no pots or pans for the kitchen

the kitchen in the room was nice

tub and indoor pool were nice, very comfortable and clean room, breakfast was hot and plenty of food available

sorry i didn't have breakfast. the room was great

room was spacious and our kids had a great time in the pool

very relaxing, nice pool and sitting area, and quiet

coffee was great. jimmy dean breakfast sandwiches were surprisingly good.

room was spacious and our kids had a great time in the pool

the wifi worked perfectly

no real restaurant, just a bar that you had to pick up food

nice gym. surrounding location

lobby bar wasn’t open all hours

pool was small.

zoe in the bar was amazing. the staff was friendly it was clean and nice

wish pool was heated but was very beautiful

not partake of the breakfast

pools was closed for maintenance… this would have been great to know as we came from minnesota

location was great. did not eat breakfast

breakfast is not self serving

breakfast was great,

great location with excellent service with a wonderful breakfast buffet

the gym is small but adequate

early check, late check out, very accommodating

excellent service and breakfast

the hot breakfast.

a few more options for breakfast

the breakfast in the morning is lacking

no hot breakfast, no coffee in room

staff from the front desk to the kitchen staff were wonderful

the included breakfast was as good as going out

breakfast front desk

the pool was a lovely to have a swim in after a long day

breakfast bar and fitness room were quite acceptable

staff were very friendly, the breakfast was amazing and the rooms were not only clean but super comfortable

breakfast did not have many peanut free options and the staff were unsure, but they were friendly

breakfast was not as good as other hi express hotels

firepit didnt work and bugs were bad at the pool at night everything was good but we was still was

personnel, rooms, and breakfast was great

lady and lady who does breakfast went out of their way to make this trip most enjoyable

not bei gable to use their pool or sit on the back deck

no free breakfast!

maybe some snacks on the bar. enjoyed the bar area and staff was great!

we didn't eat breakfast or dinner at the hotel.

free coffee and fruit or a granola bar would have been nice

pool wasn't cleaned out but that was to be expected given it was supposed to be cold

has a pool that is outdoor with a portion that goes indoor as well

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

it also has guest laundry, which we needed traveling with a toddler

i didn’t use it, there was an indoor pool/spa

fix the gym machine, please

no pool.

the pool was okay until i got in with my kids and was able to see all the dirt and trash under all the

that the pool was dirty

if i had anything to critique, it would be the size of the outdoor pool.

my room was over priced and the restaurant and bar wasn't open and you had to pay for breakfast

towels for at the pool.

the bar and drinks.

the staff and the wash room for laundry

nice pool and great breakfast service.

was a bunch of kids running the halls, banging on your doors all night long

pool wasn't open for the kids

didn't particularly like the breakfast choices

oven was broken so not much hot breakfast foods

location, quality, cleanliness, updates, breakfast, nothing not to like!!!!

great breakfast and friendly staff!

location and the early check in

the fitness center was nice

room and breakfast

a variety of options for breakfast

the breakfast was better than expected

loved everything, comfortable, clean, great breakfast

to the people who left beer cans in the parking lot: don't be so nasty and clean up after yourselves

my son and i enjoyed having the gym directly across the hall from our room and i was impressed there were laundry facilities

flooring is tile, the laundry folks were at it with carts at 6:00am on sunday morning and our room was directly across

so i washed my own linen in the laundry room

also the breakfast area was well stocked and clean

the indoor pool and the covid safety measures make me feel protected

the laundry room

room was clean, the bed was comfortable, and the breakfast and coffee were great

liked that our suite had a fully equipped kitchenette

someone took away our laundry bag while our clothes were washed

i hate there isnt breakfast anymore because of the rona

free breakfast was pretty bad, but i expected this based on reviews i read

laundry room is conveniently operated by credit cards. location is close to many businesses.

the staf for friendly the gym was clean and the room was very clean

nothing to complain about…the faucet in the kitchen area was loose but still functioning fine

breakfast area struggled with produ t availability

room was spacious, the kitchen area was really nice with the fridge and freezer and then all the dishes like a little

the breakfast wasn't very good

breakfast was a little disappointing,

love the pool, the comfy beds, the friendly staff

we didn't use the pool but it looked like it would be lovely

long walk from nearest parking spot to room. awkward layout of hotel.

sketchy people hanging out in parking lot, customers.

we used the pool and fitness area and were very well pleased

sanitary wipes in fitness room

the fitness center was small but efficiently put together

pool, hot tub & fitness center were closed for renovations

the hotel was clean and breakfast was great

clean, nice gym, good location

the apple juice at breakfast time was totally too sweet

and walk down three flights of stairs throwing my suitcase down each flight while carrying a gym bag

breakfast. central location. wonderful and friendly staff.

i didn't like that there was no pool. the breakfast didn't have much of a variety.

breakfast was basic, but met my needs

decent breakfast included

breakfast choices

could use more breakfast

breakfast was very good. hot and freish

pool was closed

swimming pool was green, not taken care of at all.

there is some work being done to the facility and the gym was closed but that was not anything that changed the value of our stay

sign on gym door said temporarily closed

laundry on site, breakfast options and helpful/friendly staff

bar was very convenient and the location was great

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

pool hours should start before 10 am and bed could be more comfortable

the bar was closed because there was no bartender

the staff was really nice the down stairs was clean the kitchen area was nice and clean

liked everything about this hotel, it was clean, people are friendly, the gym is not big but it served its purpose for vacation

the breakfast was the best that i have ever had!!! i'll be coming to this hotel again!!

the pool is outside

free breakfast and great water pressure

clean place & great breakfast

gym was clean and nice. morning staff very helpful and kind. (womsn with red hair)

ripped and had cigarette burns, the room stunk of cigarette smoke, the pool was closed, in the laundry room, neither the washer nor dryer worked, none of the vending machines worked, we got 5am

arrival, we requested a late check out, and the lady at the desk said we could check out at 12 pm

breakfast had large variety including biscuits and gravy

bar, restaurant and gym

the pool wasnt open.

thoroughly loved the space and amenities, including the gym and cafe on the ground floor

usually wonderful, is consistently set warmer than it should be (60-65 degree f is normal for a gym) so finding mitch/justin to adjust the settings is always required

to cold to use the pool but that’s a timing issue.

large clean modern room....pool was nice...close to bojangles chicken...nice beding!

the pool was closed

continental breakfast simple but quick and easy, saved us from having to pay$20 at mcdonald's

very convenient to carowinds with plenty of parking

fitness center

breakfast was kind of a mess

gym could have some free weights

there's a small gym that i used several

easy early check in

the breakfast was great, with a big variety to choose

hot breakfast options weren't the greatest. eggs had an odd texture

and a small bar for those inclined

the pool was small and so crowded the kids didn’t want to use it

family with multiple kids appeared to be having a party occupied the pool for hours so my family wasn't able to use

wifi didn’t work and we had kids the remote wouldn’t turn the tv up or down

the room was amazing. it was quite when sleeping. the sky bar was excellent.

beds were so comfortable, clean room, large room, being next to the gym made our trip!

easy and smooth check-in. gym was excellent and staff was very friendly.

loved that this hotel has an indoor pool and is located in a quiet part of town, although there is a lot of construction so i expect

the location the pool area the environment the energy i encountered from each staff member

the hotel is new and nice, the room is spacious, breakfast was exceptionally good,

unfortunately pool was closed but it’s ok

pool needs updated.

my grandson's favorite part of our trip was the hotel pool

location, breakfast service appeared to follow covid guide lines and the room was clean/comfortable

i had a 3rd floor room overlooking the pool (which included a small patio perfect for my morning coffee)

there was a balcony overlooking the pool

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with pleasant guest services, book here

i also liked that there was a small snack bar located in the lobby

the pool was not easily instructed to get into

the breakfast bar was fantastic everyone was helpful n customer service is great

the rooms were always clean gym laudry everything was up to

comfortable beds, quiet, double room with sofa more comfortable with 2 adults 2 kids

the late check out was a plus. also staff was very friendly.

rooms, staff was great, very patient with the kids, went out of their way to take care of us and be

the property was clean, the bed was comfortable. i loved having the kitchen area.

the utensils in the kitchen were not clean

bathroom was very dirty, the kitchen was greasy (handles, backsplash, etc

pool was out

the pool was down the night we was there and we was not aware that was a bummer but all was okay

from sc for my birthday room was clean big and was all around amazing a lil disappointed the pool was outside but other than that we will be back

comfortable room, nice pool but we didn't have time to use it. breakfast was great,

excellent selection for breakfast!

pool was still closed

breakfast was sausage patty and small cheese omelette - both were very bad

he addressed us right away and even offered a late check out because we got in so late

the location, the customer service, the cleanliness, complimentary items, indoor/ outdoor pool.

traveling with kids can be difficult

i also really enjoyed the amenities, including the well-kept gym and the hot tub/pool area, which were perfect for unwinding

room was really clean also nice and the hotel service was awesome,the breakfast and dinner buffet is amazing i would definitely recommend plus can't beat the hot tub and

the bar closed early.

some people have a party very loud by the pool at midnight.

everything. the staff. the rooms. the pool. love it all.

was amazing , spacious very clean rooms, lobby was beautiful, also had a bar and restaurant

i wanted to use the gym earlier than 6:00 so i wish that there had been 24 hour access.

laundry was very clean and that was appreciated

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep, parking and most especially its

loved the full kitchen and great desk for work space

good included breakfast and cute pool/patio in the middle

galley kitchen w/ full-size fridge, microwave plus 2-element stove, dishwasher

we enjoyed the pool

staff to accommodations to the pool to snack options it was perfect

tv in bathroom comfortable bed and spa bath pressure

free parking and free breakfast made it very affordable

breakfast didn’t meet my expectations.

the breakfast is amazing!

the suite was nice, the bar and the restaurant

breakfast and rooms were spacious

nice atmosphere. the kids really enjoyed the pool. and we (adults) enjoyed the breakfast.

they accommodated my request for an early check in

is often hot and humid, but thats not courtyards fault and there is a pool and ac

the pool was perfection after a day in 100+ degree heat index

bistro bar counter does have very good food and drinks at certain times of day, and lets face it, they

nice view of the pool

pool was outdoors, not indoors. limited no cost amenities.

location, size of the room and cleaning & kitchen personnel are very nice

the mini kitchen had everything you needed to make meal, just bring food to prepare

excellent breakfast room

breakfast was very good. we really liked the kitchen and spaciousness of the room.

turkey included with the breakfast ion eat pork

there is a bar in the lobby that you can order food from

the bar wasn't open

the bar and restaurant was closed.

small indoor pool, taken over by many kids.

it was a plus that the pool was open

we did not eat the breakfast due to our special diet.

was the kitchen manager i think, and although we have stayed at this hotel before when we went to carowinds

the breakfast was nice

and their breakfast is so much better than other places

the kids went to the pool for a little while

i think we were told that room service was available, but where was the menu for that

lt, pepper, syrup, ketchup)

room service forgot key items on both orders

drinks from the bar were exceptional

ordered room service. the food was so good! great proportions as well.

i didn't have time to check out the rooftop pool or restaurant; however i did venture to the bar on the 2nd floor

location, rooftop restaurant, room service and the cleanliness of the hotel.

no proper room service

room service late in the day, usually around 4 - 5 pm

only dislike was the wait for room service to bring me new towels and stuff, but other than that they were amazing

the hotel for one night in charlotte south park, minutes only to the mall, free parking which was perfect and great smoking area infront of the lobby outdoors with benches

did not order room service but the prices were reasonable which is refreshing

ongoing construction and parking.

my kids didn t

there was some problems with the gym and the spa area, which limited our access.

from andrew at check-in to john at the bar and george at breakfast

room service was very slow.

had no wifi and that was included in my rate

helpful staff laundry room for extended

was an area where the carpet and the vinyl in the kitchen meet where the carpet was worn off and the nails were exposed

discovered there was breakfast at the bar the next morning but it was just kind of bare

roof top bar was closed the entire stay!

our second night we sat at the bar and had phenomenal conversations with deja (hope i spelled that right) and vaughn (hope i

we also loved the roof top bar the cordial

layout, room and the bar upstairs