there wasn’t a pool on the hotel grounds. there was only access to the public pool.

but it circles the entire lake - crossing the dam, a wooden bridge, and passing by the swimming pool/kayak rentals, shops, church and the other hotel (the terrace)

pool was a drive away. didn’t know about that till we got there

there was no breakfast provided nor a pool as advertised

bathroom was super tiny pool was not on property, it’s a couple miles away.

have a chance to use all amenities, but everything was clean, staff is very nice and helpful, breakfast buffet is great

the gym was fantastic too

the breakfast was the best i have had at a hotel.

great walking path around lake. access to excellent gym.

the food was good , it could have been warmer. there was a good selection of breakfast items.

rooms have been recently renovated, and the golf course is under construction

the housekeeping crew at golf view was fantastic

rates on golfing now..

it is a golf resort

the grounds were all dug up to restore the golf course

didn't go eat breakfast but was thankful for the coffee in our room

the pool was small, it was very clean and the pool area was nice

not eat breakfast there

breakfast was good but the best thing about the trip was that it was close to everything

very friendly check in. nice breakfast area. exceptionally clean room.

nice , friendly staff , hot yummy breakfast

i did not get a chance to use the pool

lovely indoor pool and sap pool

the pool and breakfast were great

good variety of breakfast items

always giving us coupons and recommendations for deals in town and free lift tickets for my kids at the ski

only fault i found was the fact i could hear the kids above us on the top floor jumping around until late

hotel, no insulation, doors heard slamming all hours and could hear kids in pool from our room, bench in room had foot print on it and carpet had pink marker on it

is great for kids and adults

clean, nice rooms, pool, hot tub great, great location, and breakfast was good, no complaints

everything was great. love the indoor pool. walking distance to my kids favorite gem shop.

cleanliness and professionalism from the staff. good breakfast too

convenient location of our room on the first floor gave us access to the pool and i am a smoker so it was also close to the outside door

great location. indoor pool and hot tub.

husband and two kids stayed here and loved it

parking was very minimal, and very overcrowded

room service was

they need more parking

no room service, noisy motorcycles early in the morning

bed was comfortable, and the wifi worked well

arrived at hotel from the casino around 2am

pool was not heated, or available for use.

pet fee too expensive. advertised breakfast buffet it was continental

pet fee seemed a bit steep for 2 well behaved clean dogs

booked this room with the belief that it was only 8 miles from harrah's casino

left turn out of parking lot

room, furnishings, lobby, pool were all quite nice.

room service was awesome

i can get a good nights sleep and the bar is a great place to sit and chill

restaurant, bar pool

convenient to dining and biltmore. good breakfast too

nasty smell on 2nd floor in laundry room

to covid, the breakfast was cold, but they did the best they could

i loved that i could do my laundry on site before heading home from

breakfast was exceptional

they should add a filter to the laundry room' s window to avoid the waste to go in the pool area

the bacon at breakfast could be cooked a little more but everything else was great

room, friendliness and fitness center were great.

it was clean. the staff was nice and they served a full breakfast.

healthier hot breakfast choices. egg whites maybe?

breakfast

overpriced due to no breakfast and the fact that they have no swimming pool

like the fact they had a gym

plus the breakfast is good, had a lot of options and the staff were friendly

in extremely late and the customer service was extremely friendly and offered a late check out

breakfast was very good too

i used the laundry facilities and they were great

pool still wasn't open no hot breakfast

size room, cookies during day, coffee out always, hot breakfast and laundry

i wish the pool was indoors and not outside. it would have been nice to have a hot tub .

the staff was very helpful, even with our late check out and their use of technology for keyless entry and auto messages is helpful

part of the parking lot had no lighting.

cleanliness, location, quietness of rooms, breakfast and parking

breakfast was simple, but good. people at the hotel were friendly.

no pool was an inconvenience as we had to travel 35 mi. to a pool .

they definitely could use more parking spaces

staff was very friendly and helpful, rooms were spacious and very clean, the breakfast was great

room was big, had a pull out sleeper for the kids, we were allowed to check in much earlier, but we decided to check out the neighboring towns

clean, updated hotel. nice, clean pool, albeit chilly.

not a huge issue for us but not a good thing for someone with kids

it was disappointing to plan on breakfast for kids at the hotel and not even have drinks for them--not even a pitcher of water

breakfast offered toast, bagels, pastries, eggs,, sausage, waffles, fruit, cereal, coffee, milk,

breakfast was good. it was very clean and up to date

the pool was great even though we didn't get a chance to go, it looked so fun

breakfast was great and coffee was available 24/7

pool hours too early. no hot tub

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

my kids however loved it

breakfast and location

always like this hotel because of the breakfast, pool and spa

felt safe.ove the pool and hot tub. great breakfast and price was reasonable.

at the front desk and was fun to practice my spanish. comfortable beds. good breakfast choices.

great location, very comfortable room, friendly staff, yummy breakfast

like the free breakfast and it being self service. fitness room was good also.

the heated pool and free breakfast

breakfast was cold, and ran out of hot food. heat was difficult to get comfortable. also loud.

the pool area was gorgeous as well

the location the spa the breakfast the late checkout the beds everything was fantastic

excellent breakfast

pool a little crowded at times but to be expected during summer months

breakfast was adequate but redundant

gym equipment was nice

as we were traveling on the weekend, it would have been nice if the bar had remained open past 10pm

the selection for breakfast was far better than any other hotel we stayed in during our trip

we liked there was a restaurant and bar inside the hotel

she offered a late check out, but we needed to get on the road

it was clean and the rooms were nice. great location and good breakfast.

very clean and comfortable. breakfast very efficient and clean dining area.

the free breakfast was so much better than most hotels ive stayed in and they were constantly cleaning and

suite was spacious with a nice kitchen & separate bedroom from living area

breakfast was very good, lots of fresh options

hot tub,pool,river,beds,breakfast,and a grill to grill on steaks

awesome - only a couple min from the cutest little town dillsboro and 10 minutes from harrah's casino

beds were comfortable, room was clean with everything in working order, and the breakfast was very good

not impressed by the breakfast but again, understandable because of covid protocol

the hot tub and pool were excellent and the work out facility

i wish the pool was open.

no indoor pool or hot tub

pool was spartan.

pool was just ok and not very clean

bathrooms will need to be updated in a few more years and pool is not all that great.

spa treatment

pool and hot tub were perfect

property, many things were closed including the gym, spa, and they had limited hours for the only restaurant to include room service

the pool and hot tub were amazing

my favorite part was sitting by the fire in the library bar in the lobby

maybe the pool was not attached to the main hotel so you had to drive there

lots of juggling 2 kids, suitcases and dog

we ordered room service breakfast and it was delicious

we booked a room for two adults and two kids with breakfast included, however they wanted us to pay for two out of four breakfasts

beautiful facilities with a sports complex with a huge gym and indoor pool

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but they are expected

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

the gym and coffee shop are not operational

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

amazing breakfast, friendly staff, quiet

were due to the descriptions of a hot breakfast being included along with the hotel hosting a pool

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

very friendly and welcoming, complete breakfast, outstanding, bed super comfortable, softy pillows

they did not inform us pool wasn't open any where. also the water pressure was not good!

they offered us water, and one complementary drink from the bar per night

when you have kids you need space

sofa bed for kids, like most hotels out there, was completely uncomfortable

kids loved it

rooms, bed was very old, the bathroom door locked itself had to call maintenance and i had my kids with me

personally, i would have liked a sauna to steam room to go with the pool.

daily room service was late afternoon each day which was inconveniant

in bathrooms it took an hour, two visit w maintenance and a call from internet provider to get wifi working

we liked the room, restaurant, workout space, and pool.

the pool is great, and gym is well equipped

i stayed several days, i had a hard time getting my room serviced because of the timing of my spa visits

they also has spa place available; hotel restaurant, parking garage building, etc, etc, etc

access to spa was

loose grab bar in bath - desk clerk sent someone immediately upon notification.

the staff was kind, room service was fast, and the smart tvs were a nice touch

gym was spacious

good location for walking around downtown; very good to-order breakfast.

no free breakfast but they have a restaurant downstairs that was pretty good

gym was awesome

it would be nice if they had a pool and maybe if the gym had a different flooring.

gym, free champagne, view, surrounding areas

had a full laundry bag of clothing that was taken from our room by cleaning staff

nice gym

room was clean and comfortable, it had a decent gym, and a little convenience store in the lobby which is useful

great gym

rooftop bar sunset was the icing on the cake

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

roof top bar on the ninth floor was excellent.

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking and

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

the view from the hotel roof bar was fun

the breakfast basket was wonderful, and the perfect addition to a beautiful stay.

only thing, but i do understand about, i wish they had gluten/dairy free combo for the breakfast basket, they only had either or

we had drinks and apps at the rooftop bar, dinner downstairs at the exchange, and after dinner drinks at the basement speakeasy bar (in

free refrig snacks were a nice touch, and have i mentioned our breakfast basket

nice bar at the back of the hotel

is now a bar with live music until around 11pm and it was quite loud in the room

service in the bar was sketchy. understaffed.

no sink at coffee bar or microwave.

the spa was also a great experience

restaurant & bar were very good

couldn t get room service. poor communication.

the price ud83dude02. the appetizers in the bar area were ok, not great.

i'm glad the gym was not busy otherwise the massage might have been interrupted

hour room service would have been the most wonderful treat

it is convenient and we appreciated the laundry facility

the roof top bar and lounge was soooo nice

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

the modern design of hotel and rooftop bar/lounge

however, the rooftop bar and lounge area were spectacular

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

incredibly comfortable, the room was spacious, the shower was the perfect water pressure, the bar and the food at the bar were great especially as we got in late the first night

pool was open but ice cold

and gym

loved the view of the mountains and the pool

kids screaming all day at the pool.

only option was to sit in a small area next to parking lot

the wifi didn't work.

did not get room service on monday of stay, so had towels cluttering in the bathroom

room service was actually order and go downstairs and pick up

the only thing i didn't like was the lack of a laundry room, which the holiday express hotels all have in the area

breakfast was very nice

breakfast had fantastic options, even including a cage-free frittata which was excellent

room was spacious and the small kitchen was great

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

having laundry on property was great

our kids enjoyed the indoor pool

on site bar and great food

pool was chilly. no hot tub/spa

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

swimming pool

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

beautiful property! room was spacious and well maintained! drinks from the bar were great.

there is no room service offerings but great access to amazing restaurants.

bed was extremely comfortable view was nice bar was pretty

online states a mini bar & room service

the first floor and gym facilities

nice bar area

beds are very comfortable. gym is nice and very clean.

the kids enjoyed the pool area at the end of the day

no microwave and they shd mention there is free wifi and have it on the rooms how to access the free one

included only means you get a credit to use at the restaurant or room service

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch games

was a beautiful hotel, the staff were so polite and kind; from the front desk to the vallet and room service

hotel as a whole was well maintained and designed. restaurant and spa on site.

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families with

pool not in service (mechanical issue)

pool and hot tub were great

the pool

beds, nice pool area, clean rooms, super competent and friendly staff at front desk

stool handle would stick and continue running morning coffee bar was pitiful

water on the fridge didn’t work, towel bar fell off wall, people above us were extremely loud

granite counters and well equipped kitchen and large bathroom

also had a small gym

pet fee was pretty expensive ($100), almost as much as the cost for a night

it would have been nice to have more dishwasher detergent and a laundry pod.

very good hot breakfast. excellent location to biltmore estate, 10 min max.

small bar area

everything enjoy the pool and the location

the bar was spectacular!! you don't need to leave the hotel to get a drink.

everything. loved the sunny clean pool and the comfy chairs by a fire pit.

location, cleanliness, quiet, fitness center was great!

all good: location room parking

lots of parking

the fitness center had free weights, a cable machine, stair stepper and treadmill, which was unexpected

new, modern rooms. great breakfast. good parking and location.

room was clean. rooftop bar was great.

nice room, the rooftop, gym and pool. perfect location.

pool too small

nice restaurant and rooftop, gym was great too

proximity to downtown, shuttle service, outdoor pool, staff

excellent beds and linens, nice kitchenette. covered parking good grab & go breakfast.

breakfast was good and varied - i especially liked the oatmeal with blueberry jam

to have more options with the breakfast in the near future instead of just a box breakfast

kids loved being able to watch netflix

the kitchen area was great and if we had been staying more than 1 night we would have definitely made

the gym and pool area were well equipped and easily accessible

the facilities (pool, gym and outdoor area) were good and clean as well

units have kitchen, sofa, work table and a window you can open

pool could be a little warmer

fantastic location, and awesome creative breakfast!

rooms were clean and breakfast was lovely.

the porch in the front was fabulous for relaxing, having some wine, even breakfast

friendly staff, delicious breakfast and comfortable bed

it was walking distance to grive park inn for the spa & restaurants

the delicious morning continental breakfast on the porch to the cozy fireplace in the main living room, the albemarle was perfect